Name: How Lorikeet builds better AI products through shared product thinking
Start: 2025-12-10T18:00:00+11:00
End: 2025-12-10T20:00:00+11:00
Location: Lorikeet Office

We’re back with another ProductTank Sydney event and this time we’re heading to Lorikeet HQ! 🎉 🚀

**[Lorikeet](https://www.lorikeetcx.ai/?utm_source=Google-Ads&utm_medium=cpc&utm_campaign=&utm_term=lorikeet%20ai&utm_content=773552140933&utm_adgroup=190945261811&gad_source=1&gad_campaignid=23003720607&gbraid=0AAAAA-zOtX7fvtIbG7Tw3Skmc3fnjU-1e&gclid=CjwKCAiAw9vIBhBBEiwAraSATvVuUbh8wYezwBvdAZUOCxgmynBZiquzOZ_zLXGPJp5pubCO6QPa5hoC6aQQAvD_BwE)** is a platform that ambitious, CX-obsessed businesses use to deliver a universal concierge experience for their customers: 24/7 support, through the channel of their choice that resolves real problems rather than repeating FAQ articles. This is achieved through thoughtful product development, with every part of the Lorikeet team contributing to shared product thinking.

This panel brings together teammates from across functions, from product engineering to forward-deployed teams, to share how the Lorikeet team approaches building great products together. They will discuss what has worked, what has been challenging and what they are still learning.

**Panelists**
**JJ Refling - Head of Post Sales**
Formerly Sr. Director of BizOps & Partnerships at Rainforest and held strategy and product roles at Stripe, Meta and Google, scaling products like Stripe Connect and Google Local Services Ads. JJ was the first US team member at Lorikeet and has worked with and won over some of Lorikeet’s most critical customers.
**Rona Wang - Software Engineer**
Previously Senior Software Engineer and Tech Lead for Google Maps Directions on iOS, with over three years at Google developing large-scale mobile features.
**Nat Fernelius - Forward Deployed Engineer**
Previously an AI engineer on the EY Tax, Technology, and Transformation Alwin team. As the expansion of Generative AI has fundamentally transformed so much of the working world, Nat has been at the forefront of developing focused Generative AI solutions that solve real business problems. A talented Python developer and software engineer first and foremost, Nat’s commitment to software development best practices and machine learning/statistical fundamentals makes her a particular asset in developing scalable, effective GenAI solutions.
**Andrew Vickers - Forward Deployed Product Manager**
Previously Senior Product Manager at Koru and DataBraid and part of the product team at Wealthsimple where he helped scale innovative fintech solutions.

**Panel Host**
**Xharmagne Carandang - Software Engineer**
Software engineer with a passion for product and design. Worked in a variety of companies, industries and product processes - from federal government to tech consulting, big banks and US big tech, to founding engineer at Lorikeet.

**🙏** Kudos to Lorikeet for hosting this session at their own Sydney office!

This brings a great opportunity to learn about Lorikeet’s unique product practices, how forward-deployed and core product teams stay aligned and what it takes to balance custom solutions with a scalable platform.

Milda Tutlyte

Ryan Huynh

ProductTank Sydney

ProductTank

Mind The Product

Technology

Product Design

Entrepreneurship

New Technology

Interaction Design

Web Technology

User Experience

Internet Startups

UX Design

Lean Startup

Software Product Management

Startup Businesses

New Product Development: Software & Tech

Product Management

Technology Startups

Agile Project Management

How Lorikeet builds better AI products through shared product thinking

Artificial Intelligence

Customer Experience

Engineering

Lorikeet Office

Share

ProductTank Sydney

How Lorikeet builds better AI products through shared product thinking

ProductTank Sydney

Details

Sponsors

Members are also interested in