Building AI Agents: Lessons from Ada & Jai

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Details
Join us at our next ProductTank TO event as we explore how product teams are building and scaling AI agents. We’re excited to partner with BrainStation to bring the PM community together for an evening of learning, networking, and fresh perspectives.

🎤 Hear behind-the-scenes insights from:

• Ada – Ada’s enterprise‑ready AI Agent powers customer support at scale. Maggie’s team builds features to embed the AI Agent into existing business operations, blending proven SaaS practices with generative‑AI tools that help enterprises understand, trust, and govern their agents. After shipping upgrades to localizing our retrieval‑augmented generation for multinational enterprises, they’re rolling out AI Agent testing tools to streamline onboarding and continuous improvement. Hear Maggie’s playbook for balancing rapid LLM evolution with the rigorous demands of large organizations.
• About Maggie Chen: Maggie Chen turns hunches into high-impact products. As Principal PM at Ada, she builds enterprise-grade generative AI testing, security, and management features for brands like Life360, Pinterest, and Yeti. Her work on Ada's self-serve trial quadrupled inbound wins and cut onboarding from 60 to six days. Experienced across growth design, product management, and UX research, Maggie previously scaled EcoSchools' platform nationwide and crafted digital strategies for Wellcome and Bloomberg Philanthropies.
• Jai (NexJ Health) – NexJ Health is advancing chronic condition management through Jai, a health coaching AI agent that augments care teams with intelligent, personalized support. Tiffany English, VP Product, will walk you through the development journey behind Jai, from data preparation and evaluation to monitoring LLM outputs in production, and highlight how her team is leveraging techniques like LLM-as-a-judge and a flexible, human-in-the-loop architecture. Learn how NexJ Health is operationalizing AI to deliver scalable, evidence-based coaching that improves outcomes and enhances provider efficiency
• About Tiffany English: As Vice President of Products at NexJ Health, Tiffany English leads her teams in building simple, elegant solutions for complex healthcare challenges. An engineer by training, she has a track record of building technology that improves health outcomes globally. At NexJ, she has guided her teams to launch innovative AI agents, scale products across four continents, and deliver measurable results for patients and providers.

🧠 Agenda

• 6:30 – 7:00 PM: Check-in & Networking
• 7:00 – 8:00 PM: Speakers + Panel Q& A
• 8:00 – 8:30 PM: Informal wrap-up & networking

💡 About Our Sponsor
​BrainStation is the global leader in digital skills learning and workforce transformation. We empower businesses and professionals to succeed in the digital age by equipping them with the necessary skills to create value in fields such as Product, AI, data, design, and marketing.

A huge thank-you to BrainStation for sponsoring and hosting us at their beautiful downtown Toronto campus at The Well!