AI-Native ITSM: How ITIL V5 Changes the Way We Run IT Services

In this session, we’ll look at what “AI-native” means for IT service management, how ITIL V5 builds on ITIL 4, and what it means for your day-to-day work, your team and your certification path.

Earn 1 CPD (Continuing Professional Development) Point Toward Your PeopleCert Certification Renewal

Date/Time - December 3, 2026 / 8:00 AM CDT/EST
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What you’ll learn

• What “AI-Native” Means for ITSM
• ITIL V4 vs ITIL V5: Key Changes
• Responsible AI in Service Management
• What It Means for Your Career
• Live Q&A

Good to know

• Free to attend
• The event page says attendees earn 1 PDU
• Registration is required on the host’s page: click here
• Webinar details are sent to the email you register with
• This webinar is hosted by Invensis Learning. I’m sharing it with our community because it fits our focus.