Fusing Real-Time Analytics and Generative AI: Uplifting the Customer Experience

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Have you ever received a notification that your flight has been canceled? Your first thought is unprintable, but after that you have to figure out what your options are and what to do next. This most likely involves speaking to a stressed out customer representative who is trying to deal with many other (angry) people who are in the same situation?
Surely we can do better, and in this webinar we’re going to explore how we could build more useful notifications using Redpanda, Apache Pinot, and a sprinkling of a Large Language Model. This webinar will explore the following

• Building a real-time data stream of flight statuses and customer check ins with Redpanda
• Ingesting those streams into Apache Pinot for fast ad hoc querying.
• Constructing personalized notifications for customers using a Large Language Model that’s been contextualized with flight and customer data, the airline’s delay policy, and available alternatives

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About the speakers:
Dunith Danushka: Senior Developer Advocate @ Redpanda
Dunith has a passion for designing, building and operating large-scale real-time event-driven architectures. With over 10 years of experience, he enjoys sharing his knowledge through blogging, videos, and public speaking. Currently, Dunith serves as a Senior Developer Advocate at Redpanda, where he spends most of his time educating developers on how to build event-driven applications with Redpanda.
@dunithd

Mark Needham, Developer Advocate @ StarTree
As a developer relations engineer, Mark helps users learn how to use Apache Pinot to build their real-time user-facing analytics applications.Mark also focuses on enhancing the developer experience, by working on product improvements and refining the documentation, simplifying the initial journey for newcomers. Mark writes about his experiences working with Pinot at markhneedham.com. He tweets at @markhneedham.