Designing the Field Service & Onboarding Engine

Getting robots out into the world isn’t just about great software or clever hardware — it’s about making sure someone can unbox the thing, power it up, and get it doing useful work without five engineers standing nearby. In this session, we’ll talk about what actually works when building out a field service and onboarding process.
We’ll cover the scrappy tools, team setups, and checklists that help get robots from factory floor to first job, plus the growing pains that come with scaling deployments across new sites and new customers. Whether you’re still duct-taping your way through installs or starting to build something more formal, this is a space to share what’s worked, what hasn’t, and how to avoid setting your field team on fire.