From Prediction to Autonomous Action: Next Generation of Customer Intelligence

# From Dashboards to Decisions: Building AI That Acts, Not Just Alerts

When reactive analytics aren't enough—discover how leading enterprises are deploying autonomous AI systems that predict and act on customer needs in real time.
Join us for an evening with Nidhi Sharma, Senior Software Engineering Leader at Cox Automotive, as she pulls back the curtain on the next evolution of customer intelligence. This isn't about adding another dashboard—it's about building AI agents that autonomously handle what dashboards used to only show you.
What you'll gain:

• Real architectural patterns from enterprise AI deployments serving thousands of users
• The ML/NLP stack that extracts actionable signals from unstructured customer data
• Honest talk about data quality challenges, ethical guardrails, and organizational readiness
• Measurable ROI examples from production agentic AI systems

Whether you're a technical leader exploring AI adoption, an engineer building customer-facing systems, or simply curious about where predictive intelligence is headed, this session delivers practical insights grounded in published research and battle-tested implementations.
Light refreshments and networking before and after the talk. Connect with the Triangle's AI community and explore what autonomous customer intelligence could mean for your organization.

***

Hosted by Research Triangle AI Society (RTAI)