Ruby::AZ Meetup - How Homelight integrated with Purecloud and split gem

Ryan Cowan is an engineering manager at HomeLight, working with the consumer team in San Francisco. He recently moved to California from Chicago where he spent over a decade working for startups and established companies over a handful of industries. Ryan also mentors startup founders in Chicago as a remote mentor for a startup incubator called 1871.

At HomeLight, the consumer team focuses on matching home buyers and sellers with the best possible real estate experience. We use a Rails/React stack to build out our quiz flows and use the "split" gem to perform experiments with quiz variations. We've also built a custom feature in Rails/React called "Quiz as a Service" to help us get these experiments up and running quickly.

Mike Chavez is a developer and dog dad of an extremely cute 7-month-old Corgi name Riley. At ASU Mike studied Computer Science and Information Technology. He has nearly 3 years of experience as a developer first at Group4610 and now with HomeLight.

Mike's latest project with HomeLight was integrating our proprietary CRM with the Genesys PureCloud dialer. We needed to switch our telephony provider from Twilio to PureCloud while keeping all of the functionality. The biggest challenge was getting all the information we needed out of PureCloud automatically, something Twilio does by default. PureCloud relies on using a browser and WebSockets to send information instead of the webhooks that Twilio uses. We also needed to recreate our business logic within PureCloud such as callability, scoring/priority and controlling the dialing aggression. Another big challenge was having everything done in realtime, which was an issue for PureCloud. Our solution involved leveraging their beta tools, Sidekiq Cron jobs and "hacking" their system to make it do something it wasn't exactly designed to do.

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• Velocity Labs http://velocitylabs.io