5 LESSONS FROM 10 YEARS SPENT IN CUSTOMER SUCCESS

Join Sam Brennand of OnCall Health as he discusses 5 lessons he’s learned from a decade spent in a variety of account management and customer success leadership roles at Venture Accelerator Partners, Uberflip, InVision, and OnCall Health. In this session, Sam will cover best practices for:

Identifying your organization’s ‘customer value metric’
Approaches to effectively (and pragmatically) mapping the customer journey
Building actionable customer success plans
The best approaches to leveraging customer success technologies
Strategies for scaling a customer success team