Closing the customer experience loop (UX+CX) @ Kiva Cowork Funk Zone!

In a rapidly changing and disruptive world, it all comes down to one thing, will your customer enjoy their experience, and will they stay loyal and recommend you to others?

For those of us focused on the mechanics of creating exceptional experiences, change is also a constant. We'll be discussing how we can push the envelope to align more effectively around our customers.

Join us for a brief presentation and a moderated conversation covering:
The differences between User Experience (UX) and Customer Experience (CX)

• How those functions can work more closely together
• Customer journey mapping and experience management
• Getting buy-in from key stakeholders
• Achieving measurable results

Bring your friends! It will be fun and interactive.