Customer Journey Mapping @ Kiva Cowork!
Hosted by Scale Santa Barbara
Details
You may or may not have heard of customer journey mapping and how effective it can be in pin-pointing customer experience issues that deter your customers from staying loyal.
What is the difference between User Experience (UX) and Customer Experience (CX)? Join us to find out why journey mapping should be a critical tool in your arsenal Thursday Dec12th as Charlie shows you how to get started with CX journey mapping.
Bring your friends! This will be fun and interactive.
About Charlie
www.linkedin.com/in/charliecolquhoun
