A service designed for the front lines of democracy | Case study deep dive

This November, we’re spotlighting a Toronto-based team whose work was recognized at the 2025 Service Design Global Conference for A Service Built for the Front Lines of Democracy.

This case study will explore what it takes to apply service design to complex systems, where people, policy, and public service meet. You’ll get an inside look at how service designers co-created with field staff and citizens to modernize democratic processes, making them more human, inclusive, and resilient.

We’ll also share a short SDGC 2025 recap to open the night - highlighting the talks, speakers, and key takeaways.

What to expect

• Feature Talk: SDN Finalist case study by Elections Ontario- Designing for the Front Lines of Democracy
• SDGC 25 Highlights: Quick recap of global service design trends and projects from the conference.
• Q&A + Open Discussion: Ask questions, share reflections, and connect ideas to your own practice.
• Community & Connection: Meet peers from across UX, CX, product, and service design disciplines.
• Light packaged snacks: Light packaged snacks/ pop will be provided. Feel free to bring your own bites and drinks as you prefer.

Agenda:
5:00–5:20 PM — Setup & Arrival
5:20–5:30 PM — Welcome & Introductions
5:30–6:00 PM — SDGC Highlights
6:00–7:00 PM — Feature Presentation + Q&A
7:00–7:25 PM — Community Discussion
7:25–8:00 PM — Wrap-Up & Close

Event Details
📍 Toronto Public Library – Lillian H. Smith Branch Auditorium BC
🗓️ Monday, November 24, 2025
⏰ 5:30–8:00 PM
🎟️ Tickets: $20 General Admission
If you are a student, message us for a discount code.

💡 Your contribution helps cover venue and refreshment costs so we can keep hosting the Toronto service design community.

Venue Note
The Lillian H. Smith Branch is a unique downtown library known for its world-class collections,including the Merril Collection of Science Fiction, Speculation & Fantasy and Osborne Collection of Early Children’s Books. A fitting backdrop for an evening of big ideas and design stories. Our SD Drinks event is not a Toronto Public Library event or one that is promoted by TPL.

Who should attend
Service designers, design strategists, UX/CX professionals, product managers, and anyone working at the intersection of human needs and organisational systems.

Connect with us on Discord
https://discord.gg/UhNuBQeuSR

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This description was created with the support of AI writing tools