Service Design Bristol #8

Come along to the first Service Design Bristol meetup of 2025! We'll have food and drink, a couple of great talks plus plenty of time to get to know other members.

Anyone interested in service design and human centred design is welcome whether you're an experienced or aspiring service designer, or just curious about what it's all about.

Format

18:30 - arrive and grab a drink & some food, have a chat
19:00 - talks start (with a break in between talks)
20:30 - talks finish (head to the pub!)

Talks

🎤 Making services accessible, accessibly - Andrew Hick (GDS)
Andrew talks through the accessibility of real life services he’s encountered with examples of what good - and bad - look like, red flags to avoid and why it can't “just be fixed with AI”.

He'll then talk about the most important factors to build accessibility into services from the start, decoding the accessibility guidelines in relation to service design and filling some gaps those guidelines don’t cover well.

🗣 About the speaker
Andrew is a Senior Accessibility Specialist in the accessibility monitoring team at the UK Government Digital Service, with a background in quality assurance and testing. He loves to demystify accessibility and help the public sector raise its standards. He also enjoys art and design, especially when this intersects with digital accessibility.

🎤 It’s time to rethink your approach to prototyping - Chloe Langan & Sam Stevens (CXPartners)
Prototyping is a designer’s old friend. But organisations aren’t benefiting from it as much as they could. We’d like designers, researchers and product owners to get excited about prototyping again, by helping them feel energised to try out new prototyping techniques and empowered to help their organisations embrace prototyping too.

In this talk we will;

• Share examples of prototypes that break the stereotypical mould
• Show you how to convince decision-makers to invest in rapid prototyping
• Explain the tangible steps to take that’ll make your prototyping more impactful

Takeaways;
A renewed idea and energy in prototyping and how they can use it

• Inspiration and ideas for new ways to prototype
• Techniques to overcome common barriers when introducing a new way of working
• Clear ways to take prototyping to the next level in your organisation

🗣 About the speakers
Chloe is a Senior Service Designer with a keen focus on designing inclusive services that put humans first. After working in AI and innovation, she has a particular interest in designing with the future in mind and ensuring that new technologies have a positive social impact. She has worked across many organisations in the public and private sector including healthcare, defence, and travel.

Sam is a Principal UX Designer with 10+ years of industry experience delivering work across several global organisations and startups including Google, Dyson, and SSE. As a designer by trade, he is passionate about applying user centred design and using a prototyping mindset to help solve some of the knottiest challenges that our society faces.

Event Sponsors

CXPartners (https://www.cxpartners.co.uk/)
CXPartners is a research and design consultancy. We create people-centred services, visions, and organisations. CXPartners are kindly providing food and refreshments for this event.

Pilot Works (https://pilot.works/)
Pilot Works is a digital product consultancy. We use Lean research, strategy and prototyping techniques to help clients generate and validate product and service ideas.

Kaluza (https://www.kaluza.com/)
An OVO Group company, Kaluza is an intelligent energy platform that introduces new flexibility into the energy system by optimising individual devices. Kaluza is proud to be a B Corp certified business. Kaluza are kindly providing the venue for this event.

How to find us
Head to the OVO Energy HQ office at 1 Rivergate (near Temple Meads), then follow signs to "Service Design Bristol".
Full address: Temple Quay, 1 Rivergate, Redcliffe, Bristol, BS1 6ED