AI Hits the Streets: Designing new resident services with conversational AI

Ric Edinberg will discuss a new project that integrates service design with civic design using Generative AI.
Conversational City Lab is a new exploratory non profit, working with and for municipalities to develop a technological platform to allow cities to communicate with residents by fostering direct, meaningful and real-time conversations, and explore new ways to deploy city services. Discussion will follow a short presentation.