Co-designing with users, clients and colleagues

Aloha Serv Labbers!

Co-design and collaboration are essential for great service design impact. It is a crucial part of any design process. It is so deep in a designers’ way of working that sometimes we co-design without noticing it. We can co-design with people of different roles and in various areas of our design process and even life.

At this November event, our speakers will be talking about co-design from different perspectives and will be sharing their experiences and reflections. They will talk to us about how to co-design with clients, colleagues, users with lived experience and explore co-design from service design, research and line management perspectives.

We will hear from our wonderful speakers:

• Tricia Radica Lee - Leading User Researcher at Zaizi
• Luke Forward - Design Director at Mettle
• Jenni Parker - Founder and Director of Humanly

Agenda
6:00pm | Virtual Doors open
6:00pm - 6:05pm | Welcome & intro from Service Lab
6:05pm - 6:20pm | Tricia Radica Lee (with 5 mins for questions)
6:20pm - 6:40pm | Jenni Parker (with 5 mins for questions)
6:40pm - 7:00pm | Luke Forward (with 5 mins for questions)
7:00pm - 7:05pm | Wrap up

Full speakers' bios and talk descriptions can be found here

How to join: We'll host the event on Zoom. As soon as you purchase the ticket you will be able to see the link on the event's details on this page (on a computer screen is usually on the top right corner - right under the date and time). You will need to have downloaded Zoom, then you just click the link and you will be in. More info on Zoom https://support.zoom.us/hc/en-us/articles/201362193-Joining-a-Meeting
Make sure the name you are using for accessing the zoom call is the same you have here on meetup, this is our only way to figure out who bought the ticket and let people in!

You can choose to have your own video on or off, we will mute everyone during the presentation and when you join so anyone won't be able to hear you unless you unmute.

We will be recording the session.

Tickets: We understand this is a unique and difficult time for all, there are also free tickets available, drop us a line, we are here for you.

Join whilst out for a walk or over dinner: We welcome everyone, please do feel free to attend whatever the location, and situation. Whether you're eating, cleaning, still doing work, got a little one with you or a curious cat that wants some attention!

Accessibility: We always try to make this an accessible and inclusive event. If there is anything else that we can do to make this the best experience for everyone please let us know.

Peace and love,
The Service Lab team <3