The Statistician George Box once said “All models are wrong, but some are useful.” Service Blueprints are a useful, and possibly the most popular, tool known to service designers, but anyone who has used them extensively will eventually discover the tool’s limitations. In this short, 90-minute workshop, our very own Yosef Shuman will guide participants through a preliminary exploration and discussion into the ways in which we can try to evolve the traditional Service Blueprint into tools with new, unique, and hopefully valuable qualities.
Note: Intended as a “201” workshop, this event will be most valuable to those of you who are already familiar with Service Blueprinting
Agenda:
6:00 pm Doors Open (light food and refreshments will be served)
6:30 pm Workshop Introduction
6:45 pm Group activity
7:15 pm Group share outs
7:45 pm Closing activity
8:00 pm Program Ends, stay on for social and networking time
8:15 pm Doors Close
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About the Facilitator:
Yosef Shuman, a human-centered service designer, has more than a decade of experience in researching, designing, and delivering innovative services and experiences. He has brought this passion to organizations across a wide range of fields, from education to finance, and restaurants to healthcare, in both public and private sectors. Additionally, as a practitioner of an emerging field in the United States, Yosef has been a thought leader and advocate for the value Service Design brings to the table: Presenting at events, leading workshops, and developing content for the greater design community.
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A special thanks to Steampunk, our evening’s host and sponsor!
Design. Disrupt, Repeat.
Steampunk is anchored by a startup culture with a customer-centered delivery approach. We put our Federal government clients in the center of everything we design, develop, and deliver to drive high quality mission impacts and user experiences at speed.
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Venue directions:
Steampunk’s Design Intelligence® Studio is located on the ground floor in Suite 215. Someone from our SD:DC team will be there to help with wayfinding. Enter the building like you are going into the Wells Fargo bank branch. The studio doors are to the left of the bank branch with the words PUNK across them.
- Traveling by metro? Take the Silver line to Greensboro station, from there it's a 10-15 min walk.
- Driving? There is a parking lot at the end of Pinnacle Drive on the left side. Feel free to park anywhere; it’s FREE!
