Salon Conversation: The Future of Service Design with AI Agents

AI is transforming service design—automating interactions, personalizing experiences, and reshaping human roles. But how do we ensure AI enhances rather than diminishes meaningful service experiences? This discussion is inspired by NN/G in their latest article on how AI agents, or “Agentic AI,” are evolving within service design. We encourage you to read it before the event to spark deeper conversation. Together, we’ll explore real-world examples, debate ethical considerations, and discuss how service designers can navigate an AI-driven future.

Who’s in? Let’s shape the future of service design. #ServiceDesign #AIAgents #AgenticAI

What’s a Service Design DC salon?
Our salons are an excellent opportunity to connect with fellow designers, engage in meaningful conversations, and gain fresh perspectives on the evolving landscape of our field. Space is limited to ensure an intimate atmosphere and encourage deeper conversations. Whether you have been to a past salon or will be a first-timer, we’d be happy to have you join this group discussion of service design practitioners and enthusiasts in the Washington, D.C. area!

Evening Agenda

• 6:00 P.M. - Doors Open / Socializing *
• 6:30 P.M. - Salon begins
• 8:00 P.M. - Salon Wraps up

*We will provide light refreshments, including food and drinks, during the salon.

Note about RSVPs
Due to the limited number of available spots, we kindly request that you update your RSVP if you are unable to attend so others may have the opportunity to join. Thank you for your understanding. We look forward to welcoming you to an evening of stimulating discussions, networking opportunities, and shared learning about service design!

Many thanks to our 2025 Salon Series host and sponsor, Technical Assent!
At Technical Assent, we believe that government can be a platform for service innovation where services can be designed to be more relevant to customers, more reliable, and delivered at a lower cost. Our company exists to build high-performing government service organizations — government-to-citizens (G2C), government-to-government (G2G), and shared services. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience. We use that insight to design and modify the talent, tools, and technology that deliver government services to each customer. Technical Assent is a Service-Disabled Veteran Owned Small Business appraised at CMMI-SVC Level 3.