The Pros and Cons of Service Consistency
Details
In an era focused on scalable efficiency, the pursuit of absolute service consistency is often seen as the ultimate goal. But what is gained and what is lost when service offerings are entirely predictable? Does aiming for uniformity stifle necessary adaptation and human connection?
Join us for an intimate discussion exploring the often overlooked trade-offs of service consistency. We'll dive into when consistency builds “trust and reliability”, and when it becomes “a barrier to designing flexible, empathetic, and truly customer-centric experiences”.
#ServiceDesign #ServiceConsistency #ServiceManagement
What’s a Service Design DC salon?
Our salons are an excellent opportunity to connect with fellow designers, engage in meaningful conversations, and gain fresh perspectives on the evolving landscape of our field. Space is limited to ensure an intimate atmosphere and encourage deeper conversations.
Whether you have been to a past salon or will be a first timer, we’d be happy to have you join this group discussion of service design practitioners and enthusiasts in the Washington D.C. area!
Evening Agenda
- 6:00 P.M. - Doors Open / Socializing *
- 6:30 P.M. - Salon begins
- 8:00 P.M. - Salon Wraps up
*We will provide light refreshments, including food and drinks, during the salon.
Note about RSVPs:
- Due to the limited number of available spots, we kindly request that you update your RSVP if you are unable to attend so others may have the opportunity to join. Thank you for your understanding.
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Many thanks to our host and sponsor, Technical Assent!
At Technical Assent, we believe that government can be a platform for service innovation where services can be designed to be more relevant to customers, more reliable, and delivered at a lower cost.
Our company exists to build high-performing government service organizations — government-to-citizens (G2C), government-to-government (G2G), and shared services. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience. We use that insight to design and modify the talent, tools, and technology that deliver government services to each customer. Technical Assent is a Service-Disabled Veteran Owned Small Business appraised at CMMI-SVC Level 3.