Service Design Learning Series

### Leading Service Design Pilot Projects with In-House Teams

How do you embed service design practice inside an organization not just as a one-off project, but as a way of working?

This session explores real stories, lessons, and tactics from leading internal service design pilots - from building buy-in and co-designing with internal teams, to navigating constraints and scaling impact.

🕓 Format:
3×30-minute blocks

• 30 min Talk: Practitioner insights and stories
• 30 min Q&A: Interactive audience discussion
• 30 min After Hours: Unrecorded, open-floor conversation

Expect honest reflections, practical examples, and a behind-the-scenes look at what it takes to make service design stick within complex organizations.

P.S. This message was drafted with AI assistance to help streamline event communication.