Problem-Solving at Work: Navigate Conflict with Confidence

We've all been there: a tense meeting, a disagreement with a colleague, or a conversation that spirals into frustration. When people work toward a common goal, different values, communication styles, and priorities can create friction—and before you know it, emotions take over and cloud our best judgment.
The good news? Science shows us there's a better way.
Drawing on brain science and social intelligence research, this interactive course will equip you with practical tools to handle difficult conversations, manage your emotional responses, and build stronger working relationships.
What You'll Learn:

• Understand your brain under stress – Why conflict triggers fear, freeze, flight, or fight responses, and how to recognize these patterns in yourself
• Prepare before challenging conversations – Identify your personal triggers and enter high-stakes discussions with clarity and composure
• Stay calm when emotions run high – Techniques to regain rational thinking in the moment and choose words, tone, and body language that move conversations forward
• Practice with real scenarios – Work through actual workplace situations with peers in a supportive, confidential setting

Walk away with strategies you can use immediately to transform conflict into collaboration.

This will be an online event, using the Zoom platform. Reservations required: https://sfpl-org.zoom.us/webinar/register/WN_9VxxCl5kQHCNcUxLCVqpIw#/registration