AI Agents: Automating a Customer Service Platform

SIXT Hub Lisbon opens its doors for software engineers, architects and backend developers for an evening on how AI agents are built and run in production:

🧠 From human agents to AI agents: the engineering behind Sixt Customer Service ✨

Speakers:

• Danish Nawab – Senior Staff Engineer SIXT
• Ifeoluwa Clement – Software Engineer, SIXT

Date: Wednesday, 28 October 2026, 6:30 PM

Location: ARTs Office, SIXT Hub Lisbon

Every rental company builds the process that works when everything goes right. Sixt Customer Service handles the cases where it does not: a charge the customer does not recognise, a car that will not start on a motorway at night, a refund that needs a decision. These cases arrive by phone, chat, WhatsApp and email, in dozens of countries and languages, and each one needs data from a different part of the company.
We'll explore:

• Which platforms are bought, which parts are built in-house, and why the integration between them is where the engineering happens
• The AI agent that answers in WhatsApp, built on Amazon Bedrock AgentCore: how it uses our APIs with the customer's identity, what stops it from doing harm, and how it hands over to a person with the full transcript
• How a small team keeps a wide landscape running with agentic engineering: one rulebook for humans and coding agents, agents reviewing every pull request, and architecture material that is generated rather than drawn

For engineers who build backend systems, integrate platforms they do not own, or want to see what an AI agent looks like once it is in production.

♻️ Network, Drinks & Finger Food. In addition, meet the SIXT team and explore exciting job opportunities within our Hub in Lisbon.
Please register here below or here.
Even if you have no time to attend, find amazing jobs at SIXT in TECH, Data Science, SEO, PO, Finance, HR and more here:

LINK to Jobs at SIXT Hub Lisbon
Best regards Your SIXT team