We're a community of innovators, designers, and entrepreneurs passionate about exploring the future of work and the skills needed for the modern age.
Each Meetup we'll explore a new skill, tool or mindset in an experiential, hands-on format; more like a workout than a workshop. These are free, casual events for anyone interesting in keeping themselves future fit!
Welcome to Service & Experience Design: an online bootcamp equipping you to map your user journeys and improve your customer experience.
At its core, service design is about ensuring a service meets the needs and goals of its users. At its best, it has the ability to take a mundane or routine experience and surprise, delight and make the experience truly impactful.
Featuring best-practice case studies and hands-on activities, this online bootcamp will guide you through the process of mapping and improving experiences in your organisation.
If you're delivering a product, service or solution and you want to know how to eliminate customer pain points, streamline their experience and create moments of surprise and delight, this bootcamp is for you.
Our learning style is fast-paced, hands-on and immersive. You'll be applying new skills and mindsets as you learn them, and you'll walk away with a bundle of new tools to use in your work.
What you'll learn:
⚡️ The Service Design philosophy.
Understand the core principles of service design and learn how it fits into a wider design toolkit.
⚡️ Customer journey mapping and blueprinting.
How to identify key turning points in your user journeys and design a great experience through a service design blueprint.
⚡️ Applying service and experience design in your organisation.
Explore best practice service design through practical case studies and real-life examples.
What our learners say:
"It was so good that I lost track of the time. A very engaging and practical workshop - I'm so glad that I decided to attend!"
-Brooke, Regional Coordinator
"Skills of the Modern Age is awesome! The hands-on collaborative learning is a great way to remember the skills you learn along the way."
-Courtney, Web Designer
"The Service & Experience Design course has given me many ideas and tools to experiment with and apply to my business."
-Carl, Fintech Entrepreneur
This event will be held online via Zoom:
9:30am - 12:30pm AWST / 12:30pm - 3:30pm AEDT
If you work for a non-profit or social enterprise, you can pick up a discounted ticket through Humanitix: https://events.humanitix.com/service-and-experience-design-2020-5