"Why Do I Keep Losing Customers After the First Sale?" — Roundtable

Getting a customer is hard. Losing them quietly — without ever knowing why — is even harder.
You did the work. You delivered. They seemed happy. And then… nothing. No second purchase. No referral. No return call. They just disappeared.
It happens to almost every small business, and most owners never figure out why. The truth is, most customers aren't lost because of bad service. They're lost because of silence.
Slow follow-up. No check-in. No system to stay top of mind. And by the time you remember to reach out, they've already moved on to someone else.
This session is about fixing that — practically and permanently.

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This month we'll dig into:

• Why most small businesses lose repeat customers without ever realizing it
• The follow-up gaps that silently kill customer retention
• What customers actually expect after the first transaction — and how to deliver it
• Simple systems to stay top of mind without being pushy or annoying
• How to turn one-time buyers into loyal, referring customers

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How the session runs:

• 👋 Introductions & quick networking (10 min)
• 💬 Open roundtable discussion on this month's topic (25 min)
• 🔥 Live hot seat — one business gets real, practical advice from the group (15 min)
• ❓ Open Q&A and idea sharing (10 min)

60–75 minutes total. Online via Zoom — link sent after RSVP.

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This is for you if:

• You're great at getting new customers but struggle to keep them coming back
• Your follow-up process is inconsistent or basically nonexistent
• You know referrals should be a bigger part of your business but they aren't
• You want a repeatable system for customer retention — not just tips

Capped at 25 attendees to keep it conversational and genuinely useful.
Hosted by Kaderjan Ilghar, Founder of UpFounders — helping small businesses build retention systems that work while they sleep. Questions? Message me directly. I respond to everyone.