Snowflake in Action: Behind the Scenes of Support & Summit Updates

Behind the Scenes of Snowflake Support: How We Solve Your Toughest Data Challenges, Brendan Murphy, Snowflake

In this session, we will demystify the entire Snowflake Support experience from the inside out. We will trace the end-to-end Case Flow of a technical ticket, walking you through the advanced Tooling we use to diagnose complex issues. You will also get firsthand insight into our Customer Support Engineer (CSE) Approach, revealing how our engineering teams troubleshoot, prioritise, and collaborate to deliver rapid resolutions.

Finally, we will provide you with a practical roadmap for Navigating Snowflake. You will learn exactly "who can help you with what," clearly distinguishing between the roles of Technical Support, Solutions Engineers, Professional Services, and Snowflake Partners. Whether you are a developer, data architect, or administrator, this session will give you the knowledge and channels you need to get the right help, right when you need it.

What's New in Snowflake: Post Summit Roundup, Aman Dhingra, Snowflake

Missed Summit launch announcements? Worry not. Snowflake continues to make it easier to unify your data, AI, and applications on a single platform. In this rapid-fire session we'll walk through the most impactful features from recent months, including Summit 2026 — spanning AI, data engineering, governance, and platform infrastructure. Are you using these yet?