Empowering Service Excellence: Leveraging Atlassian Assist and Intelligence

Name: Empowering Service Excellence: Leveraging Atlassian Assist and Intelligence
Start: 2024-01-29T18:00:00Z
End: 2024-01-29T21:00:00Z
Location: Revolution Southampton

Hosted By

Atlassian A.

Details

Join ACE Solent & Eficode as we explore AI within Atlassian. With the introduction of AIntelligence (Atlassian Intelligence) @Team'23 last year & with the continue explosion of large language modelling thanks to ChatGPT, Lewis & I will be walking you through how AI can be used within the Atlassian ecosystem.

Lewis will be diving in deep to Atlassian Assist and how your virtual agent enhances your service delivery and boosts both employee & customer engagement. More importantly the talks will offer us real-world scenarios & benefits for you.

Agenda

6:00 PM: Guests arriving & networking

Join us from 6:00 for some welcome drinks and networking with fellow Atlassian enthusiasts before the main presentation gets started.

7:00 PM: AI within Atlassian

Join us for the main presentation for the evening. We will be exploring the use of AI within Atlassian products.

8:00 PM: Time for some food

Join us for food & drink after the presentation & continue to network with fellow enthusiasts

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Speaker

Lewis Lovelock - Eficode (Head of Technology)

Moderator

Dan Tombs - Inmarsat (Atlassian Architect & Community Leader)

Dan Tombs has been in the Atlassian ecosystem just shy of 8 years. He started his career consulting, giving companies an opportunity to get the most of their toolsets. For the last four years, he has worked closely as a dedicated resource for companies to stabilise and scale their instances long term. Dan is a certified Atlassian expert with additional knowledge on both Scrum, SAFe & ITIL …

Hosted By

Dan Tombs, Atlassian Architect & Community Leader

I have extensive experience within Software development industry where I have worked as a Technical Consultant & Solution Architect around the Atlassian ecosystem for the last 7 years. I am a certified expert with my badges in JSM & Confluence but have focused on all flavours of Jira management. I have a wealth of knowledge gained from these tools where I can provide such services like migrations, from implementations, discoveries as well as general administration and best practice advice & procedures.

I am a qualified Scrum Master and have led several teams through their Agile journey as they continued to mature, eventually becoming an Agile lead for operations and forming a PMO.

ITIL V4 foundation qualified. Have helped many teams form processes around their business needs and eventually into their tooling.

Starting with the methodology, I thrive in helping customers and individuals bring their processes into practice within the applications.

Community Leader for the Ace Southampton.

Mike Day, Consultant

25 years ago, I started my working life as an electronic engineer and I was terrible at it. I cared far more for the what and why than the how. This has been my greatest power throughout, focusing on getting things done, stripping away the noise and personifying simplicity in an ever-complex world.

A project manager who on paper has had more successes than failures but chooses to remember the failures, the struggles, the f**c-up's and have grown massively as a result.

Now a business, project and Trello consultant on a mission:

I want to champion the unheard, the small businesses, those out there who risk everything they have to live out their values and who deserve to be given every chance to succeed.

I believe in the values of Trust, empathy and simplicity. I believe the best skill I have to offer is to offer those values to others, enable them to live their own values and work to the best of their ability.

I believe that there is no such thing as work/life balance. Life=work and work=life, its up to us to make sure we create purpose based on the who we want to be and stay true to our values in all domains of life.

I also believe in conservation; of our planet, of our humanity and of our working values.
We always look for more, more sales, more money, more growth, more process, more tools, more complication...
But DO LESS! is the option often overlooked. Reduce and simplify how you work, it can be just as effective as doing more...

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

Partner

Eficode (https://www.eficode.com/)
Platinum solution partner

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