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Are you facing challenges with executive interruptions during incident calls or a customer support team that feels uninformed? Is your organization struggling with a lack of clear visibility into ongoing incidents, resulting in frustrated teams and unhappy customers?
If you answered "Yes" to any of these questions, then this session is for you. We will explore how the new stakeholder communication features in Jira Service Management can greatly enhance your incident response.
Join us as we examine the powerful status page functionalities integrated within Jira Service Management and discuss effective strategies for managing stakeholder users.Deeksha Rustagi, based in India, is a Senior Product Manager at Jira Service Management, where she oversees key operational features like alerting, on-call management and stakeholder communications, bringing Dev and IT teams together. With expertise in IT Operations Management, she focuses on accelerating incident detection and resolution within Jira Service Management, while keenly understanding customer needs to help them improve their alerting and incident workflows.

Key takeaways:
Learn how a proactive stakeholder communication strategy enhances incident response efficiency and reduces MTTR.Develop a streamlined process for crafting and distributing communications during major incidents using Jira Service Management.Who Should Attend?

This session is ideal for:

Jira Service Management users & administrators looking to simplify and standardize incident communications.

ITSM, IT Operations, and SRE teams responsible for managing incidents and reducing communication delays.

Support & Service Desk leaders who want to keep customers proactively informed during incidents.

Engineering Managers & Incident Managers focused on improving time-to-communicate and stakeholder trust.

Customer Experience & Reliability teams aiming to adopt native status pages and multi-channel incident updates.

Anyone exploring AI capabilities in JSM to automate and accelerate incident communication.

Agenda

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Speaker

Deeksha Rustagi - Atlassian (Product Manager, Jira Service Management (ITOps))

As a Product Manager at Atlassian in the ITSM domain, she brings experience in defining and executing product strategies. With an understanding of customer needs and market trends, she has been instrumental in driving product development, market research, and customer engagement. She has a track record of collaborating with cross-functional teams, including engineering, sales, and marketing, t…

Moderator

Mayur Jadhav - Hashicorp Inc (Sr. Engineer II)

With over 5+ years of experience as an Atlassian Engineer, I have expertise in administering and managing Atlassian tools in both cloud and data center environments. As an Atlassian Certified Jira Administrator and Engineer, I have extensive knowledge in installing, configuring, customizing, and migrating Jira and Confluence. With a proven track record of successful migrations, I can help orga…

Hosted By

Mayur Jadhav, Atlassian Community Leader

Passionate technology enthusiast with a focus on Atlassian solutions. I have expertise in administering and managing Atlassian tools in both cloud and data center environments. As an Atlassian Certified Jira Administrator and Engineer, I have extensive knowledge in installing, configuring, customising, and migrating Jira and Confluence. With a proven track record of successful migrations, I can help organisations move to the cloud or data centre environment seamlessly.

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-surat-presents-no-more-incident-communication-stress-introducing-native-status-pages-amp-ai-powered-updates-in-jsm/.

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