❄️ Beat the winter chill with the hottest Atlassian updates!
Details
On the Agenda:
Customer Service Management (CSM) with Vincent Wong
Vincent will take us through a Build a Customer Service Management AI Agent: From zero to hero in 20 minutes
Vincent will demystify AI agent setup in Atlassian’s Customer Service Management app - our purpose built app for external support . From initial setup to ongoing optimization, you’ll learn the essential steps to launch your agent, improve its performance over time, and build the right support model around it. We’ll also explore how AI is reshaping team responsibilities and why new patterns of ownership, oversight, and continuous improvement are becoming critical to success.
The Evolution of Assets with Mark Edwards
Mark is diving deep into the massive structural updates hitting Assets. From its expansion across standard plans to enhanced attribute configurations and how it acts as the vital data foundation for service delivery, Mark will break down how to optimize your CMDB strategy.
Whether you're an IT lead, a Jira administrator, or a customer success manager, come with your questions ready for our open Q&A!
Hosted By
Mark Higgins, Atlassian Community Leader
I've been a supporter of Atlassian and its products since they where a small office in Sydney, which goes back to the start of the century (nearly).
I've been in IT forever, even before it was called IT, as was known as the EDP department. Starting in 1984, just after the first PC came out, I've seen and been involved in so much change in IT, that its unrecognizable from the time I started.
I remember Windows NT4, Windows 3.1, SQL 6.0 , floppy disks and a number of others that are now consigned to history.
To be part of the community, is very rewarding, and I've always been someone who volunteers, from coaching my son's soccer team, from the U7's, cricket teams, my daughters soccer team, my work with Oxfam.
I love community sport events, having done 17 Oxfam trail walks, more than 10 City to Surfs, Countless Gong Rides, Bowral Rides, half a dozen Half marathons, and 20 years ago, the Sydney marathon.
Now, its mostly cycling, and my South Sydney Rabbitohs, and now that I can WFH, my labradoodles, Casper and Willow.
Prashant Gami, Atlassian Community Leader
For decades, Prashant has been helping businesses stay ahead of their competition by creating a culture of continuous innovation that adds significant value. After scaling multiple businesses and leading some of Australia’s biggest dev teams, Prashant is using his expertise, in-depth knowledge and passion for technology to drive hypergrowth for his clients at x·enabler.
Pragya Malhotra, Atlassian Community Leader
😼 Tom Zhu, Atlassian Community Leader
Hi, I’m Tom Zhu from Shanghai, now based in Sydney, with a deep love for technology, cats, and multicultural collaboration.
Over the past decade, I’ve worked across industries like Fintech, Blockchain, and Atlassian consulting, and was running TMAN Consulting, an Atlassian Silver Solution Partner, Now I just joined Systemology recently.
I’m passionate about solving problems with tech, sharing insights, and building connections in the global Atlassian ecosystem.
James O'Connor, Atlassian Community Champion
I've been in the IT industry for nearly three decades, starting out as a developer back in the mid-90s before moving into the world of Business Analysis. I now run a team of fantastic BAs in the daily battle to create software that adds value for our customers, with Atlassian products as the backbone of all our processes.
I've been a user and a fan of Atlassian products for over 10 years, and I'm always happy to lend a hand to those just starting out using Jira or Confluence. If you have any questions or just want to have a chat, drop me a line!
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Global Partner
Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.
For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.
Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-sydney-presents-beat-the-winter-chill-with-the-hottest-atlassian-updates/