Product & Product Design Meetup

Talk #1

Title: How Talkdesk organizes product teams to scale?

Description: Learn how Talkdesk is scaling product management to guide a development team that has grown to 450 engineers and is expected to grow to 1,000 engineers next year.

By Jason Fama and Katherine Krucek

Bio:

Jason Fama, VP of Engineering at Talkdesk, has worked at a variety of San Francisco Bay Area startups, as well as larger companies post-acquisition. He has been lucky enough to work on algorithms, data science, agile practices, DevOps, and management. In addition to having work accepted in AI Magazine and several conferences, Jason holds more than 20 patents ranging all the way from data science optimization algorithms to heuristic optimization algorithms, though he is perhaps best known for bringing brownies to work on a regular basis. Jason holds bachelor degrees in Computer Science and Economics from the University of California at Berkeley.

Kathy Krucek, Sr. Director of Product Management at Talkdesk, heads up Workforce Optimization (WFO) strategy and defines WFO product vision. Kathy has spent over 15 years working for software technology companies of various sizes focusing on WFO in the Contact Center industry. During this time, Kathy has had the pleasure to work on products such as recording, quality management, performance management, and voice of the customer. She has spoken at various industry conferences on these topics. Kathy holds a Master’s degree in Human Resources Management and a Bachelor’s degree in Psychology, from the University of Illinois at Urbana-Champaign. Her goal is to one day learn Portuguese.

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Talk #2

Title: What it means to be a Product Designer at Talkdesk

Description: At Talkdesk, we’re reimagining how people experience contact centers. The Product Design team adds value by designing thoughtful end-to-end experiences that empower our users. We’re building an intuitive and user-centric Enterprise product that transforms the way our customers conduct business.

By Nuno Eufrásio

Bio: Nuno Eufrásio is a Product Designer at Talkdesk, with over 4 years of experience working on User Experience and User Interface fields has helped to build more than 20 software projects such as web and mobile applications. His focus is based on creating engaging user-centered experiences with usability, accessibility, and aesthetics always in mind. He is currently responsible to drive design solutions for Talkdesk's AI-based products.

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Talk #3

Title: The secret to delivering great products

Description: Delivering great products means that the focus is on delivering value, achieving the desired outcome and solving the customers’ pain. Many teams are developing software believing they are being Agile. However, are those teams delivering value to their customers or are they merely feature factories?

By Rui Palma and Daniel Bastos

Bio:

Rui Palma, Product Manager at Talkdesk, has a Masters' degree in Software Engineering and a Post-grad in Prospective, Strategy and Innovation. Started out as a developer but moved into consultancy and then product where he has been for more than 7 years, building products in varied knowledge areas. He really enjoys working with multidisciplinary, self-organized teams to solve complex but interesting challenges.

Daniel Bastos, Agile Coach at Talkdesk, with 10 years of IT experience, has worked in many companies with teammates from all over the globe. Passionate to work as a facilitator and propagator of the agile culture. Daniel holds a degree in Information Technology and a post-graduation in Software Engineer.