SAVE THE DATE: May 16th - Team '24 @ Tallinn

Join us for our very own Team '24 CLC right here in Tallinn. Just like the main event, we'll be diving into exciting updates and real-world best practices that are revolutionizing teamwork. From the power of alignment with Jira and Confluence to elevating your service game with Jira Service Management, we've got a packed agenda designed to inspire and empower. And don't forget to join us for our networking session—a fantastic opportunity to connect with fellow innovators, share insights, and build lasting relationships. See you there for a day filled with learning, networking, and fun!

We have 10 Atlassian University vouchers for free certification exams to give out! 
To win:

• RSVP and share the event in LinkedIn

• @mention LinkedIn page Tallinn Atlassian Community Events before 16th of May

• Attend the event

About the event
Team '24 is about teamwork innovation—advancing the way people work together with deep human insight and breakthrough technology. Join the Tallinn ACE chapter as we highlight exciting updates from the annual flagship event and learn real-world best practices powering up teams across the world.

The Power of Alignment: A Journey with Jira and Confluence

Nick Thulin (Atlassian) 

Team 24 - Automation, Integration and Customisation trends with Scriptrunner

Bobby Bailey (Scriptrunner)

A round up of all the big confluence-related announcements at Team 24

(Gliffy)

Elevate Your Service Game: Next-Level Customisations for Jira Service Management

Grazyna Kaszkur (Atlassian)

Agenda

10:00 AM: Welcome with coffee & snacks

Kick off the event with a warm welcome and a chance to mingle over coffee and snacks. Whether you're a seasoned attendee or new to the ACE event, this is the perfect opportunity to fuel up, catch up with old friends, and make new connections before diving into the day's agenda. Plus, be sure to grab some of the amazing swag Atlassian & Marketplace Partners are sharing out! From desk mats to stickers, pens, phone grips, webcam covers, and even T-shirts, there's something for everyone to take home as a token of appreciation for being part of this exciting event.

10:30 AM: Opening Remarks and Welcome

Join us as we set the tone for the day ahead, highlighting the significance of the ACE event and expressing gratitude to all attendees, speakers, and sponsors. Get inspired and energized for a day filled with insightful discussions, valuable connections, and memorable experiences.

10:45 AM: The Power of Alignment: A Journey with Jira and Confluence

Learn how Atlassian’s product, design, and engineering teams found alignment by shifting team culture and utilizing Jira Product Discovery, Jira Software, and Confluence to build a better intake, design, and development process.

11:15 AM: Team 24 - Automation, Integration and Customisation trends with Scriptrunner

Fresh from Team 24, we take a look at the user trends discovered on the show floor, to see what Atlassian users are automating, customising and integrating to make their business more effective, and how they are achieving this with ScriptRunner.

Speaker: Bobby Bailey (ScriptRunner)

11:45 AM: Surprise Activity

12:30 PM: Lunch

Head downstairs to the first floor and indulge in a delicious lunch at NERO restaurant. Recharge and refuel with a variety of culinary delights while networking with fellow attendees and speakers. Take this opportunity to relax and unwind before diving back into the afternoon sessions.

1:30 PM: Overview of Team '24 Announcements

Join us for an exciting session as we unveil the latest updates and announcements from Team 24. Don't miss out on this opportunity to stay informed and engaged with Team 24's journey towards success.

1:45 PM: Elevate Your Service Game: Next-Level Customisations for Jira Service Management

Are you looking to elevate your service management game to new heights?

What if your service desk customers could resolve problems without raising a ticket using available self-service options? What if you could speed up agent workflows using automation to reduce resolution time and free up your team? What if you could make data-driven decisions to enhance your service delivery?

Well it turns out, you can! Atlassian’s Forge platform allows you to develop rich customisations and automations with just a few lines of JavaScript. In this session, we’ll show you how to extend the customer portal experience, programmatically analyse tickets using the API, and provide a broad overview of the extensibility opportunities in Jira Service Management.

Though this presentation will involve code, Forge is a “low code” platform accessible to any technical team member familiar with JavaScript. Whether you aim to enhance your organisational workflows or improve customer service, this talk will equip you with the insights and tools needed to turn your ideas into reality using Forge.

Key Takeaways
Attendees will walk away with:

• an understanding of how Forge can be used to enhance Jira Service Management
• the skills and resources to get started building Forge apps
• some practical ideas for improving your service operations

2:15 PM: A round up of all the big confluence-related announcements at Team 24

2:45 PM: Surprise Activity

3:30 PM: Grand Finale with drinks & Networking

Wrap up the event with a casual networking session over drinks. Use this time to connect with fellow attendees, exchange contacts, and discuss key takeaways from the day. Enjoy the relaxed atmosphere as you build new relationships and strengthen existing ones. Cheers to a successful ACE event!

---

Speakers

Bobby Bailey - Adaptavist

Bobby is a Customer Success Manager with nearly five years of experience helping customers learn and understand Adaptavist products. From a technical background, he enjoys working with customers to understand and solve their challenges.

Grazyna Kaszkur - Atlassian (Product Manager, Forge)

Grażyna is a Product Manager at Atlassian. She is passionate about building products that solve real problems. She is a huge fan of customer-centred and data-driven approach and strongly believes in the power of teamwork. Currently, she is working on Forge, Atlassian's development platform to build customisations over our cloud products.

Nick Thulin - Atlassian (Engineering Manager, Customer Learning)

Nick Thulin heads the Learning Engineering Team at Atlassian, bringing over a decade and a half of experience in IT, Agile product development, and team building. His career spans roles in both public and private sectors, including positions at the US Senate, US Securities & Exchange Commission, Box.com, and Zenefits. Nick has a proven track record of deploying and managing key solutions, …

Moderator

Kerli Loopman - Trinidad Wiseman | Estonian Business and Innovation Agency (Atlassian Consultant | Atlassian Cloud Administrator)

Kerli is Atlassian Consultant, Administrator & Atlassian Community Leader at Tallinn who has developed a strong passion for Atlassian products. Her favourite subjects are Automation and Service Management.

Hosted By

Kerli Loopman, Project Manager

I am a big fan of most Atlassian products. I administer Access, Jira Software, Jira Service Management, Jira Work Management, Confluence, Bitbucket daily and my favourite place to hang out and gain ideas or help others with my experience is Atlassian Community. Also a Community Leader in Tallinn, Estonia.

Elis Augasmägi, Chapter Leader

As an Atlassian community Co-Leader, I am passionate about Atlassian products and project automation. What excites me most about Atlassian is its large base of possibilities, continuous development, enabling smarter and more efficient ways of making things happen. I love music, travelling and active lifestyle - running, walking my dog, visiting theater, music festivals.

Paula Helena Lilleväli, Community Leader

---

Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

Partners

Trinidad Wiseman (https://atlassian.twn.ee/)
Atlassian Platinum Solution Partner

ScriptRunner (https://www.scriptrunnerhq.com/)
Description: ScriptRunner is the market-leader when it comes to stretching Jira, Confluence and your other favourite tools beyond their limits; for teams of any size, in any industry. Our must-have suite of super-apps provide new and unlimited possibilities for automation, customisation and integration, condensed into a simple, nimble toolkit. Automate boring, time-consuming or critical tasks to optimise day-to-day running and ensure that everyone sleeps easy.

Stiltsoft (https://stiltsoft.com)
Stiltsoft is a Platinum Marketplace Partner that amplifies user experience with Atlassian products.
NASA, Zoom, Apple, and 15,000 more companies worldwide use their solutions to get things done more efficiently in Confluence, Jira, and Bitbucket.

Gliffy by Perforce (https://www.gliffy.com)
Gliffy helps teams create technical diagrams directly in Confluence with pixel-perfect detail and an intuitive interface. Just jump in and start diagramming — no training required.

---

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-tallinn-presents-save-the-date-may-16th-team-24-tallinn/.