Career Closeup - Customer Success

In our upcoming episode of Career Close-Up, we’re sitting down with Kristin Johnson, Director of Customer Success at Source1 Solutions to gain a behind-the-scenes look at this essential role in modern businesses. Customer Success is more than just providing support—it’s about fostering strong relationships, ensuring client satisfaction, and driving long-term business growth.
What you’ll learn in this episode:

• What a Director of Customer Success does on a daily basis and how they interact with clients.
• The strategies they use to build lasting relationships and ensure customer satisfaction.
• The biggest challenges in maintaining high customer retention and engagement.
• The must-have skills for success in this field—both technical and interpersonal.
• Advice for professionals looking to enter or advance in the customer success industry.

Why Watch or Listen?
Our Career Close-Up series goes beyond job descriptions. We:

• Inspire and Inform: Hear real-world stories and advice directly from professionals.
• Focus on Skill-Building: Discover the hard and soft skills that matter most for success.
• Connect Career Paths to Training: Learn how Computer Coach can help you gain the skills you need to excel in your desired role.

Whether you’re a student, a professional exploring new opportunities, or simply curious about what makes different jobs tick, this series is your go-to resource for career inspiration and actionable insights.