Leveraging CRM to Deliver an Experience Customers Love with Chaz Ross-Munro

CHAZ ROSS-MUNRO, Director of Marketing, ProjectMark

Chaz Ross-Munro is a customer relationship management (CRM) nerd and consultant. She is currently the director of marketing at ProjectMark, a content management and CRM software focused on the architecture, engineering, and construction (AEC) industry.

She is the author of two books on AEC marking and CRMs: “Sink or Swim Faster! Making a Splash in Marketing Professional Services” and “CRM or Die: Manage Your Client Relationships or Perish.”

Ross-Munro’s goal in life is to help companies unlock their growth potential through the power of customer data. Over the last 10 years she has implemented CRMs for over 120 companies.

Outside of her interest in CRMs, Ross-Munro enjoys yoga, reading, and yes, implementing a CRM in her home. Some have even suggested that she married only so her initials could actually be CRM!

Ross-Munro has B.A. in communications from Georgia State University and a M.S. in entrepreneurship in applied technologies from the USF.