Redefining Retail: Gaining a CX Edge Through Digital Transformation

In a crowded market with significant economic pressures, learn how retailers can gain a meaningful advantage and deliver a superior customer experience. Join industry leaders from Sephora, eBay, and Home Depot. We’ll discuss how to use omnichannel optimization, customer intelligence, social commerce, the metaverse, sustainability, and other trends and technologies to shape the way our customers shop – and to win at checkout.

Panelists:
Charis Marquez: Vice President, Fashion at eBay
Sneha Narahalli: Head of Product at SEPHORA
Parvez Patel: GM, DMM Omni-Channel Bath Business at Home Depot
Dr. Vanina Delobelle: Principal, Business Design at Method