Customer Journey Mapping

**Learn to see the system, not just the problem** ​Complex challenges rarely live in one place; they span teams, touchpoints, and invisible connections. ​This session is a hands-on introduction to systemic design: an approach that combines systems thinking and design to help us better understand and work within complexity. In this interactive, learning-by-doing session, you’ll explore how systems thinking and design come together to tackle complex organizational challenges. Instead of jumping straight to solutions, we’ll step back to see the bigger picture - uncovering relationships, identifying patterns, and finding leverage points where thoughtful design can create meaningful impact. ​You’ll work through a practical case, collaborate with others, and leave with new ways of thinking about problems that don’t have simple answers. **👉 To secure your spot, please register via [Luma](https://luma.com/lqfccdiw):** https://luma.com/lqfccdiw (*Meetup RSVPs don’t guarantee a seat*) ​**What you’ll learn** * ​Core principles of systemic design (interconnectedness, leverage points, human-centered thinking) * ​How to map systems and uncover underlying dynamics * ​How to identify patterns and opportunities for intervention * ​How to move from complexity → clarity → action ​**Who this is for** * ​Designers who are tired of surface-level problem solving * ​People who jump to solutions (you know who you are) * ​Anyone curious about how ideas *actually* come together * ​Professionals who want to nerd out, experiment, and learn by doing ​ ​**Format** ​This is a **hands-on workshop**, not a lecture. Come ready to participate, think visually, and collaborate with others. We’ll have pizza and pop — come hungry :) ​ **Agenda** ​5:30 – 6:00 pm \| Arrival \+ settle in ​6:00 – 7:30 pm \| Workshop session ​7:30 pm onwards \| Stay back and connect **Location** ​Career Centre Lounge (Room 287), Rotman School of Management ​105 St. George Street, Toronto ​**In collaboration with Rotman’s Business Design Initiative (BDI)** ​Led by [Emma Aiken-Klar](https://www.linkedin.com/in/emma-jo-aiken-klar-phd/?utm_source=luma), with Service Design Drinks Toronto ([Shivika Sood](https://www.linkedin.com/in/shivika-sood/?utm_source=luma)), this session explores systemic design in a hands-on, practical way. [Service Design Drinks Toronto ](https://linkedin.com/company/sddtoronto?utm_source=luma)is a community of practice - a space to learn, experiment, and connect through service design in an open, accessible way.

***Tickets must be purchased in advance!*** 🔗: https://www.eventbrite.ca/e/toronto-hottest-e-commerce-amazon-entrepreneurs-networking-event-tickets-1988792622270 Connect with Toronto’s top E-commerce & Amazon Entrepreneurs to create collaborations and partenrships Dress Code: Business Causal **Toronto’s Hottest E-commerce & Amazon Entrepreneurs Networking Event** Stellar Socials by Limitless invites you to an unforgettable evening of networking, collaboration, and opportunity. This event is designed for founders, E-commerce innovators, and Amazon entrepreneurs ready to connect, share insights, and spark growth in one of the fastest-growing business sectors. Whether you’re building a thriving Amazon store, scaling a Shopify brand, or seeking new partnerships and distribution channels, this social mixer is your chance to connect with like-minded entrepreneurs and industry leaders in a stylish, energetic setting. ### **👥 Who Should Attend** 🛒 **Amazon Sellers & FBA Entrepreneurs** 🛍️ **E-commerce Store Owners & D2C Founders** 📦 **CPG & Product-Based Brand Builders** 📈 **Investors & Business Professionals in Retail & Consumer Markets** 💡 **Startup Innovators & Growth Hackers** 🤝 **Marketing, Branding & Digital Agencies** 🏬 **Retail Buyers & Distribution Partners** ### **🚀 Why Attend** ✅ Connect with **e-commerce and Amazon entrepreneurs** ✅ Explore **retail, distribution, and collaboration opportunities** ✅ Gain insights on **consumer trends and digital growth strategies** ✅ Get your brand noticed by **investors and industry professionals** ### **✨ The Stellar Socials Experience** At **Stellar Socials by Limitless**, we curate **high-energy, premium networking events** that bring together ambitious professionals, entrepreneurs, and industry leaders. Our mission is simple: **inspire growth through meaningful connections.** This event is a **relaxed yet engaging social mixer** — no forced pitches, no pressure, just genuine conversations. Whether you arrive solo or with your team, you’ll leave with **valuable contacts, new perspectives, and potential partnerships** to elevate your business. ### 📲 Join Our Community Instagram: **@stellarsocialsbylimitless** Facebook: **Stellar Socials by Limitless** TikTok: **@stellar.socials**

We’re still working to get more people into these Meetups, but our goal is to give PlayYourCourt members a few social tennis outings each week in addition to your practice sessions and Challenge League matches. These Meetups are co-ed, super laid back, and all skill levels are welcome. Post your skill level and a suggested court in the comments section so we can round up as many players as we can for some tennis fun! Also, if you’re looking to meet new practice partners or play some matches and you aren’t already in the PlayYourCourt Community, you can go here to see what we’re all about and sign up: https://www.playyourcourt.com/tennis-community/toronto-ON/meetup/ If you love tennis, we’d love to have you! Be sure and watch the quick video that explains how everything works. Happy hitting! - Scott

***UPDATE -* Rescheduled to May 19th** \#\#\# 🏛️ ROM Museum Evening Visit & Social 📅 ⏰ **5:45pm - 6pm** 📍 **Royal Ontario Museum (ROM), Toronto** Join us for a relaxed evening exploring the **Royal Ontario Museum** and connecting with new people in a casual, social setting. We’ll meet at the entrance and head inside together to explore select exhibits at our own pace—perfect for art, history, culture, and science lovers. This event is ideal if you: * Enjoy museums and cultural experiences * Want to meet new people in a low-pressure setting * Prefer small-group, meaningful conversations **Event Plan** * 5:45 PM – Meet inside the ROM ground floor (Near the Large Dinosaur) * 6 PM – Explore the museum together * 7:45 PM – Dinner at Mogouyan Hand Pulled Noodle (optional) **Important Notes** * Free Museum admission ticket is **included** in the meetup event fee. (You must provide your contact to the host for the Free ticket OR obtain your own free ticket from ROM website) * Please arrive on time so we can enter together. If you are late, you can text or call the Host to find the group. ✨ Come curious, come friendly, and enjoy a cultural night out in Toronto! **Event Fee** $3.99 (includes free ROM entry ticket) **Cash** \- In person when you arrive at event **Etransfer** [themoja@outlook.com](mailto:themoja@outlook.com) (use password **meetup**) **Credit Card** - [Click here to Pay](https://buy.stripe.com/00w5kD1dac4SaUk1hT0oM01) (via stripe) **Exhibits:** \- 1st Floor \- Special exhibit\, China\, Korea and First People \- 2nd Floor \- Dinosaurs\, Birds\, Bio\-diversity\, Rocks\, Natural World \- 3rd Floor \- History & Being Legendary exhibit \- 4th Floor \- Wildlife Photography of the Year *\*We may charge a small fee to help cover platform costs and to make sure people who sign up are committed to attending. It also helps us keep hosting more quality events in the future.*

*Games Schedule* Wednesday Event: - 1 / 3 NLH - 3 / 5 NLH - $500 Free Roll Thursday Event: - 1 / 2 NLH - Deep Stack - Min 100 - Max 1000 - $500 Free Roll Friday Event: - 1 / 3 NLH - 1 / 3 PLO - $500 Free Roll Saturday Event: - 1 / 2 NLH - Deep Stack - Min 100 - Max 1000 - $500 Free Roll Sunday Event: - 1 / 3 NLH - 2 / 2 PLO - $500 Free Roll Monday Event: - 1 / 3 NLH - 3 / 5 NLH - $500 Free Roll

✨ Tarot + Astrology: A Magical Workshop at Alternity Café – May 19 Hello beautiful Toronto Tarot community, Get ready for something truly special. On Tuesday, May 19, we’re gathering at the gorgeous, enchanted Alternity Café for a Toronto Tarot Meetup like no other. 🌙 I’m thrilled to announce that our very own Mark Figliola — a professional astrologer with decades of astrological wisdom under his belt — will be leading a workshop on how to overlay tarot cards onto an astrological chart. Yes, you read that right. He’s going to show you how these two powerful systems can dance together. Whether you’ve been reading tarot for years or just pulled your first card last week, all levels are welcome. Mark will meet you where you are. 🔮 What to bring: A copy of your birth chart (if you have it, if not you can get one for free at astro.com). We’ll be practicing the technique hands-on, so having your own chart will make the experience personal and powerful. 💫 Where: Alternity Café at 333 Bloor St West– an absolutely enchanting space that feels like stepping into another world. 💫 When: May 19 – come ready to learn, share, and be inspired. A couple of kind asks to keep our community thriving: · Please buy a drink or a snack from the café to thank them for hosting us. Their treats are delicious, and their support means everything. · We’ll also have a PWYC (Pay What You Can) basket – donations help us keep these meetups going. Give what feels right, no pressure at all. Let’s fill the café with curiosity, cards, and cosmic connection. I can’t wait to see what Mark’s workshop unlocks for all of us. With tarot love, your host Sasha Munin

Let’s do some coding together at a cafe! No more working alone in the weekend. Here, we write code together. And I mean together together. Not occupying-the-same-space-but-separate together. Here’s how it works: Jennifer brings her mobile app project, tells everyone that it is like Pinterest for recipes and she’d like to work on the nav bar. Paul and Chloe think Jennifer's project is fascinating, and they join the group. They gather around Jennifer’s laptop and work on the nav bar for 2 hours. Jennifer is the one typing out the code while Paul and Chloe research, brainstorm, and offer suggestions. If you’re feeling stuck on your own project or need a motivation boost, bring it to mob programming! Want to learn by watching how others code and solve problems? Join someone else’s project at this event! Oh and we love your half-done projects that you are a bit embarrassed to share. Absolutely bring those to the event! **Discord**: We use Discord to share screen & code snippets during the event. Also feel free to share your projects here before the event! https://discord.gg/xwjDdVSw3E **Event policy**: * We have 0 tolerance for harassment. * We don’t allow the projects that are not meant to be shared in public such as school assignments, interview tasks, or trade secrets. * The goal is to write code. We discourage you from pitching business ideas here, doing code reviews, or spending the whole event on planning what to do. * Please buy a drink, and tip the barista well.

**A Korean learning community hosted by a native Korean speaker** **Practice your Korean and connect with fellow learners** Hello everyone! Nice to meet you 😊 I’m building a small community for people who are on a long (and sometimes challenging) journey of learning Korean. What I’m trying to create here is simple: * **A space where mistakes are completely okay** * **A place that helps you keep going with your Korean** * **A chance to meet people who understand your learning journey** Most of the time, we just sit together with coffee or tea and have casual conversations. But from time to time, I also plan small activities to support your learning. If you’re learning Korean in Toronto and looking for people to share the journey with, you’re very welcome to join us 🙂

On **Saturday, May 23rd**, let’s get our hearts pumping and our stomachs growling. We’re hitting the [Crothers Woods](https://www.alltrails.com/explore/custom-routes/crothers-woods-and-brickwotks-9914464) trails for a brisk city ravine loop before heading to the **Evergreen Brick Works**. The pace will be snappy—think "I have a lunch date later" fast. We’ll be hunting down those legendary tapioca crepes and empanadas like they’re the last pieces of gear at an MEC sale. * **The Mission:** An 8.5 km jaunt in about 2 hours. Level 2 if you please. * **The Schedule:** Meet at **9:30 AM**. You’ll be back on your couch by 12:45 PM. * **The Spot:** [50-58 True Davidson Dr.](https://www.google.ca/maps/place/43%C2%B041'36.9%22N+79%C2%B022'00.2%22W/@43.693588,-79.3672642,19z/data=!3m1!4b1!4m6!3m5!1s0x0:0x0!7e2!8m2!3d43.6935869!4d-79.3667166) 1. What3words [https://what3words.com/using.cashier.rainy](https://what3words.com/using.cashier.rainy) The first time I saw your hiking boots, I knew we were all **sole-mates**. Don’t leave me hanging. Gadi

Hello everyone, **\*\*Kindly Read Carefully\*\*** Please join me and my other groups for a fantastic spring afternoon involving a leisure nature and beautiful neighbourhood walk \- Include trails\, parks\, cafes\, ice breakers\, washroom breaks and beautiful sties to see -Our great event will continue as we hit a fabulous location for dinner, beverages and conversation (optional) -Stick around after dinner and music listening party after **Time and Location: Where to meet us?** We will meet at out front of **Smoke Show** **744 Mt. Pleasant Rd)** \*Arrive early if you like (however we will meet out front at **3:00 p.m. (we will wait for everyone to arrive until roughly 3:30 p.m.)** This will give us an opportunity to introduce ourselves as everyone arrives; then make our way on our small adventure through quieter and more natural parts of the city we don't usually get to see. More details below: Sincerely, Steve Flemming (Organizer/Host) **Event Details:** **Sunday Nature and Neighbourhood Walk! (Dinner and Music Listening Party after)** -A great event planned as we explore Parks, Trails, Cafes and beautiful Neighbourhoods with cool sites to see -During the walk we will stop and rest at different spots, bathroom breaks, take some lovely scenic photos, group photos and share some laughs together -Play a couple ice breaker games near the beginning of the walk as well to help us get to know one another \*This event is a great way to naturally make connections, get some fresh air, exercise and (re) connect with some wonderful people **Bonus after our Leisure Nature and Neighbourhood Walk:** \*Stick around after the walk for a fun Sunday evening gathering at an iconic venue with Reserved Seating, Great Menu, Beverages, Mingling and Music Listening Party **Event Fee:** 10 dollars (cash only) when you arrive (HST is included) or e transfer in advance to Steveflemming11@gmail.com \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- **Time and Location: Where to meet us?** **Date:** Sunday May 14th We will meet at out front of **Smoke Show** **744 Mt. Pleasant Rd)** \*Arrive early if you like (however we will meet out front at **3:00 p.m. (we will wait for everyone to arrive until roughly 3:30 p.m.)** \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- ***Thanks for reading everyone, remember to RSVP and see you real soon!*** :) \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-

Customer identity resolution becomes increasingly complex as organizations scale across multiple systems, regions, and data formats. Traditional rule-based approaches often fail to keep up with data variability, require constant manual tuning, and struggle with real-time processing needs. This session presents a practical approach to building a scalable identity resolution pipeline using AWS services and modern AI techniques. The architecture combines data ingestion through Amazon S3 and AWS Glue, transformation pipelines using Spark on EMR, and machine learning models deployed via SageMaker for entity matching and standardization. Graph-based relationship modeling is implemented using Amazon Neptune to improve resolution accuracy by incorporating household and shared attribute context. We will walk through how machine learning models can be used for name and address normalization, how intelligent blocking strategies improve matching efficiency, and how feedback loops can be introduced to continuously improve accuracy. The session also highlights how serverless components such as AWS Lambda can be used for orchestration and real-time processing. **SPEAKER BIO** Mosaic Syed is a Senior Data Engineering and Cloud Solutions Architect with over 20 years of experience designing and delivering scalable, secure, and high-performance data solutions across global enterprise environments. https://www.linkedin.com/in/mosaic-basha-syed-92300856 **CALL FOR SPEAKERS** Learn more: [https://www.awscolumbus.com/get-involved/](https://www.awscolumbus.com/get-involved/) **THANK YOU** *VEEAM* for hosting our meetup! To learn more about *Veeam*, please visit their website: [https://www.veeam.com/](https://www.veeam.com/) **DIRECTIONS** 8800 Lyra Dr #450 · Columbus, OH go to 4th floor. **Want to sponsor the pizza and/or bar tab?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com

Have a small business? Ever wish you could just ask some questions around how to grow your business, get more customers or just know what the freak you are doing with sales? Now is your chance!! Every month we are hosting the "Ask an Expert" at the Columbus Metro Library, Main campus. I will be there to answer your Sales related questions. Drop-in for sales coaching designed to help small business owners, entrepreneurs, and sales professionals sharpen their sales approach. Whether you have questions on how to refine your pitch, are looking to close deals more quickly, or are working on building better client relationships, Smashing Your Sales Goals Coaches are here to help. Drop-in to get expert insights, actionable strategies and real-time solutions to grow your business and generate higher profits. Drop-In Sales Coaching is FREE + OPEN to the public. No appointment needed. First come, first served. EPIC Learning created. Accelerate Columbus supported.

## Candle Making Night at The Arcane Foundry \| Design Your Own Custom Candle **SPECIAL PROMOTION**: Buy 3 and get 1 Free! Step into The Arcane Foundry and create your own custom candle from start to finish. This is a laid back, hands-on experience where **you’ll blend fragrances, choose your vessel, and pour your own candle using 100% soy wax**. Whether you’re coming solo or with friends, it’s designed to be simple, creative, and a good time. We’ll walk you through the entire process, from picking your scents to choosing between a traditional cotton wick or a crackling wood wick. You can go with one fragrance or mix your own blend to create something completely unique**. No experience needed**, just show up and we’ll handle the rest. While your candle sets, feel free to hang out, play a game, explore the shop, or just relax and talk. Drinks and snacks are available, and the atmosphere leans into the **fantasy**, **dark academia**, and **gothic horror** vibe The Arcane Foundry is known for. Learn More: [Candle Making in Columbus, Ohio at The Arcane Foundry](https://thearcanefoundry.com/candle-making/) *** ### What to Expect: * Guided candle making experience * Choose your own vessel, wax, wick, and fragrance * 100% soy wax candles * Optional drinks and snacks * Time to relax while your candle cools *** ### Important Notes: * Please arrive on time so we can start together * Candles will need time to set before taking home * This is a beginner-friendly event *** ### RSVP Required Reserve your spot on Meetup to lock in your seat. **Candle Making** (includes vessel, your choice of wick, wax, scented oil, labels and lids) 5oz Glass Jars $15 8oz Candle Tins $25 12oz Glass Candles $35 12oz Amber Jars $40 16 oz Skull or Jack o Lantern Candle Mugs $65 (Limited Edition!) **All materials included. You just bring yourself (and your drink of choice).** **Payments accepted:** * Credit Card * Venmo: @Daclaud-Lee * Cashapp: $DaclaudL

**Building a great product is one thing—building momentum behind it is another.** Join **Senior Product Manager Adam Solaiman** and **User Experience Manager Tyson Smith** for a behind-the-scenes look at what it takes to turn complex ideas into scalable products inside large organizations. In this session, they’ll share how teams move from ambiguity to execution—navigating organizational complexity, aligning stakeholders, and continuously evolving products after launch. You’ll walk away with insights on how to: * Build and sustain momentum across teams * Adapt to changing priorities without losing direction * Scale products thoughtfully in complex environments Whether you're driving a new initiative or growing an existing product, this conversation will give you practical strategies to keep things moving forward. Come connect, learn, and swap stories with fellow product professionals. \-\-\- Food and drinks will be provided by Switchbox, our generous host. Free parking will be available at the front and back sides of the Switchbox Office.

Join the Columbus AI community for our quarterly gathering — a casual, community-focused evening where everyone has a chance to share, learn, and connect. These open mic–style events give anyone in the community up to **5 minutes** to present a project, share a tool, pose a question, or offer a perspective on the evolving AI space. No slides required — just a welcoming space to exchange ideas and keep the local AI conversation moving. If you’d like to take the stage, message \*\*Chris (the organizer)\*\*with a **title and short description** of what you’d like to share. Whether you’re deep in the field or just getting curious, come connect with others building and exploring AI in Columbus. Sponsored by [Transform Labs](https://www.linkedin.com/company/transformlabs/) Sign up also accessible via [Transform Labs Luma](https://luma.com/transformlabshq)

We will show how to build custom agents with Microsoft Agent Framework. Attendees will learn how to build and custom host agents when Microsoft Foundry is not a viable option.