CRM/Customer Relationship Management

Andrew Herd is facilitator of the KM Landscape, a volunteer effort to capture the broad vocabulary of KM and related terms and reduce the confusion around shared concepts around the world in our discipline. As part of this work, some amazing and diverse thinking has been shared and out of that Andrew started to realise that a lot of knowledge concepts can be boiled down to two distinct areas: transactional and relational. He started with the DIKW pyramid with Data and Information being transactional and Knowledge and Wisdom being Relational but he has take the concept far beyond there and this month we are kicking off the year getting our heads around why automating the transaction world with AI might leave some pretty big gaps to fill and what we are KM professionals can do about it. This event is hybrid with Andrew joining online from Belgium. Thanks again to MinterEllison, who host the amazing space we meet in each month. **Session Details:** * **Date & Time:** 6:00pm AEDST, Fourth Wednesday of each month * **Format:** Virtual session on Teams * **Agenda:** * 6-6:30 pm networking * 6:30-7:45pm exploration of the topic * 7:45-8pm wrap up * 8pm dinner for those interested. KMLF has run monthly, almost uninterrupted since 1998, serving the Victorian Knowledge Management community with close ties to Change Mgt, Records Mgt, Information Governance and Academic communities.

Hey everyone We are putting on an in person OpenShift meetup on Wednesday 25 Feb. Come and join us to hear the latest capabilities for OpenShift 4.21, Roadmap, Virtualisation, GPU, AI & MCP servers and more. Having just returned from Red Hat One in Vegas we have a lot to share of what we have seen happening around the world. Its the usual time starting at 6pm with a 7:30pm finish as well as drinks and pizza! Look forward to seeing you there. OpenShift Meetup team https://www.redhat.com/en/blog/achieve-more-red-hat-openshift-421

**"TechWalking" - Networking + Walking** Are you a tech professional looking to network beyond the screen? Look no further than my upcoming #TechWalking event! ‍♀️ Join us for a refreshing Yarra River Short City Loop. It’s the perfect chance to connect with industry peers while getting in some steps! I know many of you have been tuning in to my online events, but we've never had the opportunity to meet in person. Let's change that! Check out the video from the last event: https://www.youtube.com/shorts/Z955MaRHSqI We'll kick things off at **5.30 pm sharp** at Federation Square. Please, don't be late! We're hitting the trail around the river as soon as we gather. And trust me, you won't want to miss it – unless you're up for a bit of a sprint to catch up! (we're going clockwise) Meeting point: Mamas Gozleme, 14 Birrarung Marr Walk, Melbourne VIC 3000 https://maps.app.goo.gl/wDruvccNUzSWkV8y5 This event is pet and kid-friendly, as long as your little ones and furry friends can manage a 3 km walk, they're more than welcome to join. Looking forward to meeting you all in real life! *** Subscribe to YouTube Channel: https://www.youtube.com/@ITCareerinAustralia Follow me on LinkedIn for more information: https://www.linkedin.com/in/yana-martens/ Just moved to Australia? Grab your FREE guide to land your tech job! [https://yanamartens.com/first-tech-job-in-australia/](https://yanamartens.com/first-tech-job-in-australia/) Need more support? Join our 8-week program! https://www.meetup.com/it-career-in-australia/events/312469499/

RSVP on our Meetup event >> https://www.meetup.com/gdg-melbourne/events/313164035/ RSVP Codeword: NEWYEAR Get ready for our first monthly meetup of the year! This event is hosted at the Mantel Group Office, with the recording of the talks to be shared afterwards on YouTube if you can't make it. There will be food, networking and some surprise swag! Agenda: 6:20 - Intro 6:30 - Talks 8:00 till late - networking & chat (& drinks optional) Talks and Speakers: Kotlin → C#; Experimenting with Cross-Runtime Interop by Isuru Rajapakse, Senior Android Developer at Motorola Solutions Kotlin is a warm, cozy blanket of null safety and garbage collection so that we don't gave to get our feet wet. But what happens when you rip that blanket away, compile your Kotlin code down to a C static library, and try to use it in a .NET application? I did it so you don't have to. And I brought the stack traces to prove it. From Hype to Hands-On: Building Smarter Apps with the Agent Development Kit by Lovee Jain, Google Developer Expert - Cloud | Senior Software Engineer @Prezzee AI agents are more than hype — they’re a new way to design applications. In this talk, we’ll take a practical look at the Agent Development Kit (ADK) and how developers can use it to orchestrate multi-agent workflows. We’ll explore agent types, chaining strategies, and how to integrate tools and context effectively. The session includes a demo of a point-based buying agent that showcases how agents can interact, make decisions, and deliver value in a real-world scenario. Expect less buzzword, more code, and practical lessons you can apply in your own projects. Agentic DevOps: I Gave AI Agents root access to a VM – Here’s What I Learned by Bishal Sapkota, Software Engineer | AI Solutions Architect | Co-founder at Outback Yak Real Automation, self patching, persistent memory, cron jobs, and the obvious loaded gun. How to find us: Doors open at 5:45 PM at our host the Mantel Group, Level 2/452 Flinders St Melbourne. Message via Meetup or Slack if you are arriving after 6:00 as the lifts won't let you up.  This is an in-person only event. If you have any accessibility requirements please reach out via the Meetup or Slack to the organiser group to discuss and we will do our best to help you out. Agenda --- Hosted By Katie Barnett, GDE Android / GDG Organiser Katie is passionate about all things Android. She has taken on a wide variety of challenging projects including in the live event, media and travel space. Her favourite thing is to see someone having a delightful experience using something she has worked on. Katie is very active in the development community, she is a Google Developer Expert for Android, one of the organisers of GDG Melbourne and is a Women Techmakers Ambassador. She frequently runs events, speaks on technical and non-technical topics and enjoys writing blog posts to share her experience with others. Katie is based in Melbourne, Australia but loves to travel the world and outside of tech she enjoys boardgaming and attempting to finish many craft projects. Suesi Tran, Senior Flutter Developer Google Developer Expert in Dart, Flutter & Firebase, Women Techmaker Melbourne ambassador, GDG Melbourne & Flutter Melbourne co-organiser. In short: Flutter is love, and mobile is life. Poornima Sivakumar, GDG Organiser Lovee Jain, GDG Organiser Lovee is a Software Engineer at Prezzee, a GDG Melbourne Organiser and also a Women Techmakers Ambassador. A tech inquisitive philomath, she loves problem solving and solution design. She has worked at a city council where she developed a lot of useful system integrations and while at Prezzee she develops and works on multiple gift card solutions to cater the B2B2C market. Zach Jensz, GDG Organiser Passionate about the web, seamless UX and accessibility. I love attending meetups, find me and come say hi! Ujjawal Raj, GDG Organiser Bramley Turner-Jones, GDG Organiser Yuba Raj (UV) Panta, GDG Cloud Organiser Kartik Arora, Android Engineer Google Developer Expert in Android Android Engineer @ Bilue Carolyn Ai Chi Wong, Complete your event RSVP here: https://gdg.community.dev/events/details/google-gdg-melbourne-presents-gdg-melbourne-february-2026-meetup/.

# ** Melbourne AWS User Group –** February **Meetup ** ** Wednesday, 25 February** ** NAB Events Hub – 395 Bourke Street, Melbourne** **⏰ Food at 6:00 pm, talks from 6:30 pm (with live stream)** We’re kicking off 2026 properly with a deep technical session and another exciting speaker announcement coming soon This month we’re diving into Kubernetes networking changes that could directly impact your clusters — especially if you’re running Ingress-NGINX. This month’s lineup features: * **Gokul Venugopal** returning with a Level 300 session on the retirement of Kubernetes Ingress-NGINX. * **Warwick Wilson** shares lessons from running and evolving a production AWS Serverless orchestration platform over three years. A huge thank you to our sponsors: Mantel Group – Gold Sponsor, Cevo – Silver Sponsor, NAB – Venue Sponsor The event will be **live-streamed on YouTube** as always. *** # **️ Agenda** * **6:00 pm** – Food & Socialising * **6:30 pm** – Introductions * **6:40 pm** – What’s New in AWS * **6:55 pm** – The Retirement of Kubernetes Ingress-NGINX (Level 300); Speaker: **Gokul Venugopal** * **7:25 pm** – Almost Serverless Spatial (Level 200); Speaker: **Warwick Wilson** * **7:55 pm** – Marketplace (Who’s Hiring) * **8:00 pm** – Networking + Close *** # ** Talk Details** ## **The Retirement of Kubernetes Ingress-NGINX: Impacts, Risks, and Next Steps** Speaker: Gokul Venugopal Level: 300 Description: Ingress controllers are foundational to how traffic flows into Kubernetes workloads — but with the announced retirement of Ingress-NGINX, many teams are asking: what now? In this session, Gokul will cover: * A refresher on Kubernetes Ingress and the role of Ingress-NGINX * What the retirement means in practice * Risks for existing clusters * Migration paths and available alternatives * Pros and cons of the major options If you’re running Kubernetes in production, this is one you don’t want to miss. *** ## **Almost Serverless Spatial** Speaker: Warwick Wilson Level: 200 Description: Warwick manages a Spatial Data supply and distribution platform for DTP, an AWS Serverless orchestration that has now been in production for nearly three years. In this session, Warwick will walk through: * The original architecture and design decisions * How the AWS Step Functions workflows started simple * How they evolved over time as production realities set in * Lessons learned operating and refining long-running serverless orchestration If you're running or designing Step Functions in production, this is a practical, experience-driven session you won’t want to miss. *** # ** Want to Speak at a Future Meetup?** We’re always looking for new speakers and believe everyone has an interesting talk waiting to be shared. If you’d like to present at a future event, reach out at the meetup, via our website: [https://melb.awsug.org.au/speak/](https://melb.awsug.org.au/speak/)

Come join us and practise public speaking! All levels are welcome. Take the first step to overcome your fears, build confidence and learn to speak with impact in a friendly, supportive and encouraging environment. Start you public speaking journey with us now to improve your communications skills and elevate all aspects of your life. Please arrive 10 minutes early so we can settle everyone in for a 5.30pm start. See you soon!

Players of all skill levels are welcome to join us at Marché Board Games Cafe in the CBD for a casual night of mahjong - Right in the CBD. We'll start around 6:00pm till we all need to go home :) Our typical session concludes usually around 10:00pm. Please change your RSVP to not going if you're no longer able to attend, 24 hours prior the event. For those that have a record of non attendance without communicating, you will be moved to the waiting list for future events and be contacted directly to confirm that you indeed intend to turn up, at which you will be allotted a spot subject to availability. For more details on the rules of the game, please refer to: http://mahjongtime.com/hong-kong-mahjong-rules.html Marche has been kind enough to offer us a deal to play in their cafe. **⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆ Cost ⋆⋆⋆⋆⋆⋆⋆⋆⋆⋆** Attendees who have registered for the event on Meetup can play at discounted rates, with the following payments to be made: * **$6 in total per session” to cover cafe costs. Payment of $6 should be made to Marche at the front counter upon notification to the staff member that you are here for the scheduled meetup. There is now no minimum spend on items at the cafe as there were before. The cafes menu can be found here https://mbgcafe.com.au/menu.pdf .

Join Us for Physio-Led Outdoor Mat Pilates! To our Abbotsford & Kew community Bring your mat, bring a friend, and join us this Sunday. Whether you donate or simply attend, you’re helping create something meaningful. A 45-minute Physio-Led Pilates for a Cause ‍♀️ session on Sunday, Feb 22 at Yarra Bend Park, Kew. It’s a gentle outdoor Pilates class guided by Gemma, a physiotherapist and founder of Micromovements. The session supports mental health awareness, with all proceeds going to SANE Australia Let’s move together No pressure at all — just sharing in case it sounds like something you’d enjoy (Please bring your own mat!)

**Important notice - Please use this link to register for the meetup** **https://luma.com/w01uummz** **Site Reliability Engineers vs Platform Engineers: Who Owns What?** Join us for a dynamic panel discussion exploring the evolving landscape of infrastructure and operations roles in modern tech organizations. As companies scale and technology stacks grow more complex, the lines between Site Reliability Engineering (SRE) and Platform Engineering can blur, overlap, or diverge entirely depending on organisational needs. This session brings together practitioners from both disciplines to unpack the core responsibilities, shared territories, and distinct ownership areas of each role. But here's where it gets interesting: ownership boundaries vary dramatically across organizations. At some companies, SREs build the platform. At others, Platform Engineers handle production reliability. Many teams share responsibilities for Kubernetes, observability tools, infrastructure as code, and deployment automation. Company size, maturity, culture, and technical stack all influence how these roles are defined and what each team owns. Our panelists will discuss real-world examples of how their organizations have drawn these boundaries, where collaboration is essential, where conflicts arise, and how to think about structuring these teams for success in your own context. Whether you're an SRE, Platform Engineer, engineering leader, or simply curious about these evolving disciplines, you'll leave with clarity on the distinctions, insights on common patterns, and practical perspectives on making these roles work together effectively.

### **The Vibe** Are you curious about AI and automation, or are you already building complex workflows in **n8n**? Join us for a casual, after-work gathering in the heart of the Melbourne CBD. This is an "open floor" event—no rigid slides or formal pitches. Just a group of locals grabbing a drink and talking about how we use n8n to reclaim our time and supercharge our businesses. ### **Who This Is For** * **The Curious/Newbie:** If you’ve heard of n8n but haven't started yet, come see what’s possible. No question is too basic! * **The Pro/Builder:** Share your latest "Agentic" workflows, swap tips on self-hosting, or help troubleshoot a tricky expression. * **The Business Owner:** See how Melbourne SMEs are using automation

Join Us for Physio-Led Outdoor Mat Pilates for a cause! To our Abbotsford & Kew community Bring your mat, bring a friend, and join us this Sunday. Whether you donate or simply attend, you’re helping create something meaningful. A 45-minute Physio-Led Pilates for a Cause ‍♀️ session on Sunday, Feb 22 at Yarra Bend Park, Kew. It’s a gentle outdoor Pilates class guided by Gemma, a physiotherapist and founder of Micromovements. The session supports mental health awareness, with all proceeds going to SANE Australia Let’s move together No pressure at all — just sharing in case it sounds like something you’d enjoy (Please bring your own mat if you do!)

Welcome back for 2026. We're kicking off with a talk by [Caitlin Blackwell](https://www.linkedin.com/in/caitlin-blackwell-8328a623/), Head of Product from Seek who'll share real life stories of getting a product live with AI and the learnings along the way. Caitlin Blackwell is a Head of Product for SEEK across APAC where she leads a team of PM across the homepage feed, search and job pages to help candidates get great jobs and drive high quality placements for hirers. She has worked in a range of ecommerce and SaaS companies as well as being at SEEK for a long time. She resides on a farm on the famous Great Ocean Road in Victoria, Australia where a large garden, a dog and 100 acres of bush keep her busy. **Our amazing sponsors are Easygo** Bio: [Easygo](https://www.linkedin.com/company/easygo-au/?originalSubdomain=au) is the Australian powerhouse behind the world’s biggest online casino, as well as pioneering a creator-first online streaming platform with over 50 million users. Fuelled by an ambitious mission, our culture of collaboration invites industry visionaries, innovators, and disrupters to drive the future of entertainment forward.

Welcome to 2026!! We need a second speaker please - if you are doing anything cool let us know Melbourne(at)serverless.org.au and we can get you on the agenda! Even for a future month if you are not quite ready yet. THANKS TO MANTEL GROUP for sponsoring the location & refreshments again! Thanks also to PROGRAMMABLE - we have tickets to give away for people who attend the meetup this month! Please get in touch ASAP if you would like to talk at a future event, send us an email at Melbourne(at)serverless.org.au for more info! First time speakers are more than welcome and we can provide you assistance if you need with your presentation beforehand. Please reach out Melbourne(at)serverless.org.au. It can be a regular talk, lightning talk, demo, workshop, whatever is your thing our community will love it - as long as it is serverless related! Venue: MANTEL GROUP, Level 2, 452 Flinders St. Melbourne Look for the signs! Agenda 5:30 PM - Doors Open! 6:00 PM - Welcome from the organizers / housekeeping 6:05 PM - **"Build vs Buy - how LLMs are shifting the scales" - By Liam Johnston, Lead Consultant, V2 AI** This talk examines how LLMs are fundamentally changing the build vs buy calculus. Through a real project - a crossword generator using AI for clues and algorithms for word-fitting across 300k words - we'll explore why projects that were impossible side quests two years ago are now weekend builds. 6:35 PM - Pizza & Networking 7:00 PM - **"Middle age serverless – Step Function maturation" by Warwick Wilson from the Department of Transport and Planning.** Warwick will share some updates on his AWS Step Functions in spatial data distribution systems which he presented a couple of years back. It looks very interesting! 7:30 PM - Networking and finish the Pizza! 8:00 PM - Door Close, see you next time!

Smashing! Try something new Interactive workshops - Become the charismatic leader Why is Smashing different to other speaking clubs? Passion!!! 1. **Everyone talks** many times during interactive workshops 2. **FAST LEARNING** 3\. Relaxed and fun **IMPORTANT: Be on time, as doors close at start time** Multicultural Hub, 506 Elizabeth St (Opposite Queen Vic Market) Level 1, RAINBOW ROOM More to come...

This is a free, in-person meeting on the subject of betrayals, losses and how to get over them so you can build lasting relationships. Burdened by a stressful relationship? Unhealthy relationships can trigger feelings of anger, despair or self-doubt. They can create dwindling spirals of fights and seeking to make-up, or trying to “pin the blame” on someone or something. If you don’t find the RIGHT reasons, or select the correct sources of the problem, the problem can just get worse and worse. Whether in love or personal ties, with friends or at work, our life really IS affected by the quality of our relationships. Good ones can promote pleasure and survival while less optimum ones can lead to annoyance, anger, self-doubt, stress, or even affect our health and ability to survive well. Whether you are suffering from a divorce, or a painful break-up, don’t know who to trust (or who to CHOOSE) as a partner, friend, boss or employee - the anxiety of relationship troubles can really make a mess of things. Maybe you’ve suffered a betrayal, or are dealing with hostility or criticalness or invalidation. Dwindling relationships can involve destructive behavior, where we hurt those we love, or start succumbing to self-destructive thoughts, attitudes or behaviors that spiral out of control and affect much more than our immediate relationship. Past losses in love or life can affect how we act or react to new people and situations and hold us back from even starting to create new, possibly great relationships! How can one get back onto a saner course of action? Come to our Meetup, where we can introduce you to some of the knowledge, tools and techniques of the breakthroughs in the field of the mind that we can apply to this ever important area of life: human relationships! Break free from self imposed limitations Here we will discuss: • How to “erase” the trauma of past hurts and betrayals so that one isn’t always repeating past mistakes. • Why and how do the negative emotions of others affect you? • Why is my partner withdrawing and what can I do about it? • Why do we sometimes feel compelled to hurt the ones we love? • Fights & arguments - what's really behind them? • What underlies “corrosive criticism” or the need to invalidate self or others? • How one can stably change one’s outlook on life so they can affect positive change? • Where do compulsive destructive behaviors come from and what can be done about them? • How to form closer bonds & keep growing the relationships with the people you care about? • How to enhance one’s own ability to survive and create positive healthy relationships whether in love, family & friendships or in work, business or one’s career? Relationships can be hard and life itself IS challenging. Why not arm yourself with the knowledge and breakthroughs that have been made about the mind, mental reactions & interpersonal relationships, so that one has better awareness and control over themselves and life in general. Learn where painful experiences are “stored” and how they can unknowingly affect us. You will also find out how one can “erase” those past painful experiences so that one is free to move forward without being tripped up by the past. Learn too, about what can lead some people to become “toxic” personalities and how to identify those traits in others so you won’t be tripped up trusting the wrong person. Our free Meet-ups occur in a safe environment where one can learn, without fear of judgment or criticism, and without the recommendation of harmful mental techniques or therapies, just how YOU can get yourself onto a happier & more successful path: in love & in life. We look forward to having you join us! This class is sponsored by the Dianetics & Scientology Life Improvement Center of Central Ohio.

Join us and work remotely together with like-minded UX folks. This is a last minute opportunity to get out at one of our favorites, [Junto](https://thejuntohotel.com/)! Plenty of seating is available in addition to a connected coffee shop and restaurant. I will be there 10-12 for sure, maybe longer. Feel free to come and go anytime during the day, and don't forget your charger and headphones!

Attend a free seminar on how to have successful and lasting relationships. At this seminar you will learn: How to spot and handle negative and toxic relationships. How to get through the "rough patches" in a relationship. How to choose the right people to work with. The three things that make or break any relationship. How to make a good relationship great. All are welcome. Be sure to click on the red "Attend" button below to come to this local event. We look forward to seeing you there. Hosted by the Dianetics and Scientology Life Improvement Center of Central Ohio.

Bring your business cards and network in person with other business professionals! Gold Star Referral Clubs is one of the most established professional networking organizations in the country, with multiple groups in central Ohio. Join us!

Do toxic people weigh you down? Affect your happiness? How can having toxic relationships affect your Health? And moreover, how can you spot them before it’s too late? Attend this in-person meeting to find out how to spot these people and remove their negative emotions from your life. This event is hosted by The Dianetics and Scientology Life Improvement Center in Central Ohio.

Come chat about Atlassian tools and best practices at the Reynoldsburg Sunny Street Cafe and Breakfast is on Atlassian! Let's get the day started off with breakfast with your ACE Leaders! We're always excited to talk about Atlassian Products, share our knowledge and hand out swag! Come chat with us about new product news and anything you are working on within the Atlassian product stack. This is a great opportunity to come see what we are all about, hear new business news and share with other Atlassian users your questions and experiences. We'd love to see new and old friends come out to chat and learn about Atlassian! Agenda --- Moderators Kimberly Deal - Columbus Atlassian User Group Leader Kevin Stanley - Columbus Atlassian User Group Leader Greg Sprowls - Columbus Atlassian Community Leader Hosted By Kimberly Deal, Atlassian User Group Leader Kevin Stanley, Chief Everything Greg Sprowls, Agility Lead --- Global Partner Atlassian (http://atlassian.com) Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality. Partner Atlassian --- For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries. --- Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-columbus-presents-rise-and-shine-with-atlassian-reynoldsburg-4/.