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Customer Experience

Meet other local people interested in Customer Experience: share experiences, inspire and encourage each other! Join a Customer Experience group.
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Frequently Asked Questions

Yes! Check out customer experience events happening today here. These are in-person gatherings where you can meet fellow enthusiasts and participate in activities right now.

Discover all the customer experience events taking place this week here. Plan ahead and join exciting meetups throughout the week.

Absolutely! Find customer experience events near your location here. Connect with your local community and discover events within your area.

Customer Experience Events Today

Join in-person Customer Experience events happening right now

(Del Ray) Sunday 1st Shift: Customer Service Help (12pm-2pm)
(Del Ray) Sunday 1st Shift: Customer Service Help (12pm-2pm)
Sign up to help with customer service at our Del Ray shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.
(Del Ray) Sunday 2nd Shift: Customer Service Help (2pm-4pm)
(Del Ray) Sunday 2nd Shift: Customer Service Help (2pm-4pm)
Sign up to help with customer service at our Del Ray shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.
(Arlington) Sunday 1st Shift: Customer Service Help (12pm-2pm)
(Arlington) Sunday 1st Shift: Customer Service Help (12pm-2pm)
Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.
(Arlington) Sunday 2nd Shift: Customer Service Help (2pm-4pm)
(Arlington) Sunday 2nd Shift: Customer Service Help (2pm-4pm)
Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.
Meaningful Conversation and Coffee.  At Caffe Amouri in Vienna
Meaningful Conversation and Coffee. At Caffe Amouri in Vienna
Join us for conversations that go beyond small talk, diving into topics like the shifting nature of spirituality, the challenges and joys of midlife transitions, the impact of culture and capitalism, and the search for meaning in art, travel, and daily life. Our gatherings are about genuine, thought-provoking dialogue, with no set leader or strict agenda—just an open space to share ideas, perspectives, and experiences that matter to us. The direction of the discussion is shaped by everyone who shows up, making each event unique and enriching. Come ready to share, reflect, and connect with others who are also seeking deeper conversations. Let the conversation flow from topic to topic. Optional questions are listed below.

Optional Questions: Life Stages & Transitions

1. What did you think you'd have figured out by now that you're still completely winging?
2. When did you realize your parents' advice was for a world that no longer exists?
3. What are you finally old enough to stop pretending to care about?

Optional Questions: Identity After the Roles

4. Who are you when nobody needs anything from you?
5. What dream keeps resurfacing even though the "practical" time has passed?
6. How do you handle having the freedom you always said you wanted?

Optional Questions: AI & Being Human

7. What human experiences will AI never truly understand?
8. If machines handled all your have-to's, what would you actually do?
9. What becomes more precious as everything becomes automated?

Optional Questions: Belief & Meaning

10. What certainties have you given up, and what rushed in to fill that space?
11. How has knowing someone who died changed how you live?
12. What do you believe now that would shock your younger self?

Optional Questions: The Modern Psyche

13. What anxiety do you carry that previous generations didn't have?
14. Which of your survival strategies are you ready to retire?
15. What uncomfortable truth about happiness did it take you years to accept?

Optional Questions: Work & Purpose

16. When did you stop believing that your job would complete you?
17. What would you do for work if money and status weren't factors?
18. How has your definition of "making it" changed over the years?

Optional Questions: Relationships & Connection

19. What relationship dynamic do you keep recreating, and why?
20. When did you realize your parents were just people trying their best?
21. What kind of loneliness doesn't go away even when you're with others?

Optional Questions: Time & Mortality

22. What are you running out of time to say or do?
23. How differently do you spend your time knowing it's finite?
24. What will you regret not trying, even if you fail?

Optional Questions: Society & Culture

25. What social convention do you follow even though it makes no sense?
26. Which generation do you understand least, and what might you be missing?
27. What aspect of how we live now will seem insane in 20 years?

Optional Questions: Personal Philosophy

28. What rule for life did you create after learning something the hard way?
29. When did you stop believing that everyone else had it figured out
30. What paradox about life have you learned to live with?
The DMV’s Biggest Outdoor Event . Great Falls Park Hike.  FREE ENTRY DAY
The DMV’s Biggest Outdoor Event . Great Falls Park Hike. FREE ENTRY DAY
TRADING THE DANCE FLOOR FOR THE TRAILS The disco lights are taking a breather, but Social Sips & Bites is keeping the high energy alive in the great outdoors. We are hitting the trails, and the timing couldn't be better. National Park Service is waiving its usual vehicle entrance fees for Free Entry Day, so we’re bringing the whole DMV community together for an epic morning of fresh air, jaw-dropping views, and massive group vibes. Whether you’re recovering from the last party or prepping for the next one, this is the perfect excuse to get outside, move your feet, and meet some incredible people. From the rushing waters of the Potomac to the winding, shaded dirt paths, this isn't just a walk in the park. It’s a chance to unplug, swap stories with familiar faces, and explore one of the absolute best natural wonders right in our backyard. No RSVP cap, no exclusive guest list. Just good people, great views, and unmatched Sunday energy. See you on the trail! 🙌

Customer Experience Events This Week

Discover what is happening in the next few days

Sunday Brunch Social: Meet New Friends
Sunday Brunch Social: Meet New Friends
⚠️ **IMPORTANT: You must sign up and buy a ticket here to attend:** [https://groupvibe.com/](https://groupvibe.com/) **This is a curated, small-group meetup make new friends in Washington.** Each meetup brings together 4–6 like-minded people for casual conversations over brunch. We use the Groupvibe platform to organize and ensure everyone’s a good fit. 👉 **To attend, you’ll need to complete registration via this link:** [https://groupvibe.com](https://groupvibe.com) Once you register, and **buy a ticket or become a Groupvibe member**, we’ll share the exact location and match you with your group. **Why this works:** \* Smaller groups make real conversations easier \* Matching helps avoid awkward dynamics **Note:** RSVPs here on Meetup don’t reflect total attendance. Many attendees register directly via our website. This meetup is organized by **Groupvibe**, a small team passionate about helping people form meaningful friendships offline.
Sunday Boardgaming @ Panera
Sunday Boardgaming @ Panera
Open gaming at Panera! New players welcome. We have many games on hand or you can bring your own. We are happy to teach or learn one of yours.
Slow Easy Hike: 2-3 miles Lake Artemesia
Slow Easy Hike: 2-3 miles Lake Artemesia
Guys, we need to do this slow. Mishki gets overheated, so we take breaks from time to time, plus there may be other folks who walk slow. To make everyone feel included in the group experience, we walk slow, we wait and are kind. **Meeting Spot**: We gather at the main parking lot close to the park entrance, under the trees. **Lake Artemesia Walk – College Park** Join us for a relaxed, easy-paced walk around beautiful Lake Artemesia. A chance to unwind, enjoy nature, and connect with others in a calm, welcoming setting. We’ll walk the scenic loop, take in the lake views, and enjoy light conversation along the way. All fitness levels are welcome. **Main parking lot: 55th Ave & Berwyn Rd,** College Park, MD 20740 Bring plenty of water, whatever you need for your hike, and your awesome authentic self. Keep it easygoing. RELEASE OF LIABILITY & ASSUMPTION OF RISK AGREEMENT: By being a member of this Group, RSVPing to any Activity, or participating in any Activity, You accept and agree to the terms and conditions described below: 1. You acknowledge that hiking in nature carries the risk of potential harm to yourself, including the risk of injuries such as broken bones or muscle/tendon injuries, illness, disability, or death. 2. You agree that You will at all times be responsible for Yourself and Your own safety. 3. You release and hold harmless with respect to all injury, disability, death, or loss of property, whether caused by negligence or otherwise, this group's leadership and members for the hikes that you participate in. 4. You acknowledge and agree that this Group is merely a collection of friends or potential friends who enjoy doing activities, and that in no event does any Organizer or Other Member assume any responsibility or liability for You. 5\. You agree not to sue and to release\, discharge\, waive and hold harmless all organizers and other members from and against all liabilities\, claims\, demands\, losses\, damages\, suits and proceedings\, for negligence\, carelessness or any other cause which you may have or that hereafter may accrue arising\, resulting from or related to your membership in this group or participation in any activity\.
Dinner/Social at 54 Restaurant
Dinner/Social at 54 Restaurant
From Glen Echo's Charm to the Majestic Great Falls with E-bike Lovers
From Glen Echo's Charm to the Majestic Great Falls with E-bike Lovers
[https://ridewithgps.com/routes/45899232](https://ridewithgps.com/routes/45899232) 26.1 miles. Lunch is at the Great Falls overlook 18.2 miles into the ride. There are toilets at Great Falls and Fletchers' Boathouse. We will e-bike from Glen Echo Park in Maryland to the majestic Great Falls. We will be biking on the Capital Crescent Trail, the C&O Canal pathway, and McArthur Blvd with separate biking lanes. This tour captures the essence of adventure and natural beauty. We will be meandering alongside the serene Potomac River and the C&O Canal, offering E-bike Lovers an unparalleled opportunity to immerse themselves in the lush landscapes that define this region. Glen Echo Park, with its rich tapestry of cultural and artistic heritage, serves as the perfect prologue to a journey that gradually unfolds into the wild, untamed beauty of the Great Falls. The route is just over 26 miles on gravel and asphalt. The gravel is compact. If you don't like the gravel on the C&O Canal pathway, this is not your route. Entrance to the Great Falls National Park is for free as we enter from the C&O Canal. We park at the large parking lot off Oxford Street, NOT at the smaller lot at McArthur Blvd. Please bring snacks, lunch and plenty of water. FYI: Ride With GPS E-bike Lovers Club membership is now for free as [www.ebikelovers.com](http://www.ebikelovers.com/) generates sufficient income from ads to cover the costs. Here is the link to activate your free membership: [https://ridewithgps.com/auto_approve/Club/6746/Zwa5jhttF5mJrFbN](https://ridewithgps.com/auto_approve/Club/6746/Zwa5jhttF5mJrFbN) The group stops a few times for slower riders to catch up. **REMEMBER:** This is a self-guided event. This event empowers each participant to take the lead, as there are no designated bike leaders within E-bike Lovers. We all embrace the role of leaders in this self-guided experience. Please RSVP only if you are coming so we know how many E-bike Lovers will participate. We enjoy a nearly 100% RSVP success rate. Thank you so much for your help! As usual, non-assisted bikers are most welcome. DISCLAIMER LIMITATION OF LIABILITY: TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, NEITHER GREGORY MAASSEN, NATHAN MERRIS, RICHARD CAMER TRIP COORDINATORS, THEIR AFFILIATES, FAMILY AND FORMER AND CURRENT EMPLOYERS NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING E-BIKE LOVERS GUIDES, OUR MEETUP EVENTS, AND THE GPS E-TRAILS IS LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF A USER’S ACCESS TO, OR USE OF THE E-BIKE LOVERS GUIDES, OUR MEETUP EVENTS, AND THE GPS E-TRAILS. See for the full disclaimer: https://ebikelovers.com/disclaimer
Yoga for Everyone – Gentle Flow & Meditation
Yoga for Everyone – Gentle Flow & Meditation
Theme: Gentle Flow Yoga & Meditation Level: Beginner to Intermediate Time: Sunday 9:00 – 10:00 AM Location: Bluemont park Cost: Free What to bring: Yoga mat, water, comfortable clothing Location: Basketball court of Bluemont park, google map 38°52'06.2"N 77°07'52.0"W Parking: South Bluemont Parking Area About the session *A gentle flow-based yoga session to move, stretch, and reconnect with your body. We may include simple breathing techniques and a short meditation session. - This is not a high-intensity class. You are welcome to go at your own pace and take breaks anytime. *Suitable for beginners and regular practitioners. Notes - Light food is recommended before practice *Outdoor session: feel free to bring sunscreen, towel, or anything you need - Please be mindful of your own body and practice within your limits By joining, you acknowledge that you are responsible for your own health and well-being during the session. About the host 200h Yoga Teacher Training (2019) Long-term yoga practitioner and part-time teacher 🌿 May you find a moment of ease and connection in your practice. **Smiley Social documents:** 1. [Group Rules](https://docs.google.com/document/d/1HrG35p_0M08leRvCp8XWG3CMkr_GL928XFabl5T6Dvg) 2. [Liability Waiver](https://docs.google.com/document/d/1W2mq-7m99lmvd7gdWYaSUFtvVg4UGnzV6koafAbHmco)

Customer Experience Events Near You

Connect with your local Customer Experience community

IxDA Chat n Pancakes
IxDA Chat n Pancakes
You can sleep in on the Semiquincentennial (observed), we’re shifting to the following Friday. But join the local UX community for a chat and some biscuits to catch up. If you were in CA for Figma Config, tell us all the lines and you can tell me how I can animate an SVG without coding it by hand, and why I’d even want to. Thanks to the team at Nationwide of supporting the group.
ServiceNow AI Deep Dive: Hands-On Learning Session
ServiceNow AI Deep Dive: Hands-On Learning Session
We're planning a hands-on technical session focused on building AI solutions in ServiceNow - think skills, agents, and real-world use cases. If you’re curious about AI on the platform, RSVP now and stay tuned for more details. Let's build together!
Candle Making Night at The Arcane Foundry | Design Your Own Custom Candle
Candle Making Night at The Arcane Foundry | Design Your Own Custom Candle
## Candle Making Night at The Arcane Foundry \| Design Your Own Custom Candle **SPECIAL PROMOTION**: Buy 3 and get 1 Free! Step into The Arcane Foundry and create your own custom candle from start to finish. This is a laid back, hands-on experience where **you’ll blend fragrances, choose your vessel, and pour your own candle using 100% soy wax**. Whether you’re coming solo or with friends, it’s designed to be simple, creative, and a good time. We’ll walk you through the entire process, from picking your scents to choosing between a traditional cotton wick or a crackling wood wick. You can go with one fragrance or mix your own blend to create something completely unique**. No experience needed**, just show up and we’ll handle the rest. While your candle sets, feel free to hang out, play a game, explore the shop, or just relax and talk. Drinks and snacks are available, and the atmosphere leans into the **fantasy**, **dark academia**, and **gothic horror** vibe The Arcane Foundry is known for. Learn More: [Candle Making in Columbus, Ohio at The Arcane Foundry](https://thearcanefoundry.com/candle-making/) *** ### What to Expect: * Guided candle making experience * Choose your own vessel, wax, wick, and fragrance * 100% soy wax candles * Optional drinks and snacks * Time to relax while your candle cools *** ### Important Notes: * Please arrive on time so we can start together * Candles will need time to set before taking home * This is a beginner-friendly event *** ### RSVP Required Reserve your spot on Meetup to lock in your seat. **Candle Making** (includes vessel, your choice of wick, wax, scented oil, labels and lids) 5oz Glass Jars $15 8oz Candle Tins $25 12oz Glass Candles $35 12oz Amber Jars $40 16 oz Skull or Jack o Lantern Candle Mugs $65 (Limited Edition!) **All materials included. You just bring yourself (and your drink of choice).** **Payments accepted:** * Credit Card * Venmo: @Daclaud-Lee * Cashapp: $DaclaudL
Data & Analytics Wednesday - Learning from Everyday Data
Data & Analytics Wednesday - Learning from Everyday Data
**Practical Curiosity: Learning from Everyday Data** How do we actually get better at utilizing our day-to-day data? Fancy dashboards and complex models might look nice and draw attention, but that’s not where most of us spend our time. In fact those shiny outputs frequently sit unused, while the real insights are drawn from the analyst’s daily practice. Sometimes it’s as simple and as powerful as noticing that a segment is shrinking, a channel is underused, or certain links keep getting all the clicks. There’s many different places that the spark of insight can come from, but you have to keep your head in the data and know where to look. In this session, we’ll explore real-world examples of how segmentation, testing, and click behavior can uncover practical digital marketing opportunities. You’ll leave with inspiration for your own use cases, along with a few simple ways to ask better questions, spot meaningful patterns, and make smarter decisions without overcomplicating it. **About Our Speaker:** [Elaine Armbruster](https://www.linkedin.com/in/elainearmbruster/) is a Director of Digital Experience at the [American Diabetes Association](https://diabetes.org/), where she focuses on using data and insights to create smarter, more effective digital experiences. A lifelong Columbus resident, she has built her career in email marketing and the broader digital user journey, and is finding she most enjoys working in the messy middle where systems, data, and big ideas don’t quite line up yet. Thanks to our 2026 sponsors: [Clarivoy](https://www.clarivoy.com), [What Box Consulting Group](https://www.whatboxconsultinggroup.com), [Conductrics](https://www.conductrics.com), and [Piwik PRO](https://piwik.pro) More info at [cbusdaw.com](https://cbusdaw.com)
Founding Connections: The Columbus Investor Social | Vol. 1
Founding Connections: The Columbus Investor Social | Vol. 1
Hi everyone! We're Jared and Petria Walker, local real estate investors based in Columbus, Ohio, with a passion for short-term rentals and hospitality. We're looking to start a casual monthly Columbus-area meetup for entrepreneurs, investors, real estate professionals, and anyone interested in short-term rentals to share ideas, discuss market trends, learn from one another, and build meaningful relationships. Whether you're just getting started or have years of experience, we'd love to connect, collaborate, and grow together. We believe some of the best opportunities begin with great conversations. See you soon!
Stop Guessing: How to Measure and Improve LLM Outputs
Stop Guessing: How to Measure and Improve LLM Outputs
Most people use LLMs by feel: ask a question, read the answer, decide whether it “seems good,” and move on. That works for casual use. It does not work when you are building software, automating workflows, writing important documents, or relying on AI for anything that needs to be repeatable. In this talk, we’ll look at how to improve and evaluate the inputs and outputs of LLMs using practical measurement techniques. We’ll cover how prompt changes affect results, how to compare outputs, how to build simple evaluation sets, and how math-based methods like similarity scoring can help you move beyond guesswork. This will be beginner-friendly, so even if you don't know anything about AI, you should get something out of it. However, this will be a little more technical than our intro talks. You do not need to be an AI researcher, but programmers and technically curious attendees will get a lot out of it. We’ll cover: * Why “it looks good” is not enough * How to improve prompts by changing the input, context, and constraints * How to compare LLM outputs more systematically * Basic evaluation techniques for accuracy, consistency, and usefulness * How embeddings, cosine similarity, and scoring can help evaluate results * Where automated evaluation works — and where humans still need to stay in the loop By the end, you’ll have a practical mental model for treating LLMs less like magic and more like systems you can test, measure, and improve. LOGISTICS AND PARKING: The talk starts at 7:00 PM. The first half hour is reserved for everyone to get set up and mingle. Free pizza and drinks! The cheapest parking option is to find street parking, which will only cost you a few bucks. Otherwise, park in the nearby veteran's museum lot for $8. It's highly recommended you avoid the nearby $15 garage parking.
The Archive: The Murder Mystery Dinner
The Archive: The Murder Mystery Dinner