Customer Experience

This is an opportunity for volunteers to support a professional mechanic as he guides customers working on their own bikes. If you know how to do some basic repairs, that's a plus, but even if you don't, you can greet customers and manage who gets helped next. Feel free to attend for only a portion of the time if you can't be there the whole three hours. Please note that this event is not usually an opportunity to learn about bicycle repair, since the mechanic tends to be very busy helping customers, especially during the warmer months. But it's a great way to contribute to Velocity, since almost all the funding for the volunteer program comes from the work done at the shops.

**☕ Welcome to the Kindness Cafe Crew! 🌟** Hey there, wonderful souls! We’re thrilled to announce the launch of our new meetup group: **Kindness Cafe Crew!** 🎉 Our mission? To gather amazing people like YOU to share life experiences, learn from one another, and sprinkle a little kindness into our lives! Join us at **Panera** for a cozy cup of coffee, delightful conversations, and a chance to connect with fellow kindness enthusiasts. Let’s create a warm space where we can get to know each other better while sharing stories and insights that help us grow. So, grab your favorite mug and come be part of our journey! We can’t wait to meet you and make some beautiful memories together! **See you at the cafe! ❤️**

Come join us for bingo at Atlas Brew Works in Alexandria. It's free to play. Win prizes on every round, and the winner of the final round gets a $50 Atlas Brew Works gift card for your next visit! More information: https://atlasbrewworks.com/pages/events#calendar-c3cfc1a3-4344-434e-a1b2-fb876f819883 Parking: Wegmans has a parking garage (via the Stovall St entrance) and is next to Atlas Metro: Eisenhower Ave (yellow line)

Here is alltrails map https://www.alltrails.com/trail/us/maryland/clopper-lake

Doubles Volleyball - Competitive BB-A level @Bluemont Park Let's get together to play some fun A level Doubles games at Bluemont. Format: Doubles COST: FREE Court Type: Outdoor grass Minimum Skill Requirements: A level (click [here](https://docs.google.com/document/u/2/d/1PojSi4qdlRsv1msCHhvpQ43iDc4FfzQwpWCc3kafVMY/mobilebasic) for details) Attention: 1. This event is not always on a first come, first served basis. Those who can bring a net and ball, may get priority over others on the waitlist. 1. Since skill levels are self-reported, some attendees may not meet the expected level in reality, so we encourage you to choose a partner you can enjoy the game with, and since this is a competitive event, it is okay if you make a strong team and win all the games. 1. Since people arrive at different times, each group of 1. Players will set up and claim a net as they arrive, and may continue playing without rotating until all nets are set. ——— Smiley Social documents: [Group Rules](https://docs.google.com/document/u/2/d/1HrG35p_0M08leRvCp8XWG3CMkr_GL928XFabl5T6Dvg/mobilebasic) [Liability Waiver](https://docs.google.com/document/u/2/d/1W2mq-7m99lmvd7gdWYaSUFtvVg4UGnzV6koafAbHmco/mobilebasic) [Volleyball Levels](https://docs.google.com/document/u/2/d/1PojSi4qdlRsv1msCHhvpQ43iDc4FfzQwpWCc3kafVMY/mobilebasic)

Please join Robert Brandau, our Founding Director, for coffee, conversation, job search assistance and just the ability to get out of the house and be with others as we look for **QUALITY** Employment. Bring your laptop, (if you need a new one, please let [Career-Confidence.org](http://career-confidence.org/) know.) there will be plenty of time for us to work seperately. Occassionally we have "on the spot" interviews with others at Fairfax Coffee. Often times some of us will go out to lunch or a simple dinner afterwards.

[Book Your Classes by Clicking This Link! ](https://crowndancestudio.com/group-classes/) Mid-week is for the experts with **Level 3 Bachata (7:45 PM)** and **Level 3 Salsa (8:30 PM),** followed by a **Social Dance Party at 9:15 PM.** These advanced classes challenge experienced dancers with intricate footwork and styling, emphasizing the joy of high-level performance. **The evening costs $25 for the classes and social**, providing an inclusive space where advanced students can sharpen their craft and immediately practice their moves with peers. 7:45 Bachata (Level 3) 8:45 Salsa (Level 3) $18 for 1 Class $22 for 1 Class + Social $25 for 2 Classes + Social $10 for Social Only

Hey everyone! First time hosting a meetup so bear with me I hope I’m doing this right 😂 Come join for a casual visit to the Smithsonian National Museum of Natural History. We’ll meet at the entrance at 11am and explore at our own pace together. After the museum if anyone is up for it we can take a little stroll along the National Mall and maybe grab a coffee or a bite. Totally optional though no pressure at all! This is meant to be a relaxed and flexible hangout so come when you can and leave when you need to. No strict schedule just good company and a great museum. Everyone is welcome and we ask that we keep things respectful and inclusive for all. Looking forward to meeting you all! 😊

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Sign up to help with customer service at our Del Ray shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Join us on **Thursday, June 4th** for Kickback & Connect in **Washington, D.C.** From magazines to motion graphics and from newsrooms to nonprofits, if you make things in D.C., you’re invited. This is a low-key happy hour bringing together designers and creatives across disciplines in the DMV to kickback, connect, and share ideas—no panels, no pitches, no pressure. We hope to see you there! **Music by: Friends on Mars** Hosted by Good People DC and **[SPD](https://www.spd.org/)**, a nonprofit design community rooted in publishing and creative excellence. No cover charge = no excuse not to come Must be 21 to enter. Please drink responsibly.

Higher Grounds – Arlington is part of a growing network of gatherings where we create space for thoughtful, authentic dialogue about what matters most. Whether we’re exploring the nature of happiness, the challenges and possibilities of midlife, spirituality, culture, capitalism, parenting, or the role of art and travel in a meaningful life, every conversation is shaped by the people in the room. There’s no set leader or rigid agenda—just a shared commitment to listen as much as we speak. We start with brief introductions focused on what makes you you (not your LinkedIn bio), then dive straight into whatever is on people’s minds. The direction of each meetup emerges organically, making every event unique. MANDATORY: PLEASE REVIEW OUR COMMUNITY GUIDELINES IN THE GROUP DESCRIPTION. Everyone is expected to engage in respectful conversations and listen deeply as well as share. We have a zero tolerance policy of sexual harassment and hate speech. Come ready to share, reflect, and connect with others in Arlington who are also seeking deeper conversations. Suggested Questions: Life Stages & Transitions * What did you think you'd have figured out by now that you're still completely winging? * When did you realize your parents' advice was for a world that no longer exists? * What are you finally old enough to stop pretending to care about? Suggested Questions: Identity After the Roles * Who are you when nobody needs anything from you? * What dream keeps resurfacing even though the "practical" time has passed? * How do you handle having the freedom you always said you wanted? Suggested Questions: AI & Being Human * What human experiences will AI never truly understand? * If machines handled all your have-to's, what would you actually do? * What becomes more precious as everything becomes automated? Suggested Questions: Belief & Meaning * What certainties have you given up, and what rushed in to fill that space? * How has knowing someone who died changed how you live? * What do you believe now that would shock your younger self? Suggested Questions: The Modern Psyche * What anxiety do you carry that previous generations didn't have? * Which of your survival strategies are you ready to retire? * What uncomfortable truth about happiness did it take you years to accept? Suggested Questions: Work & Purpose * When did you stop believing that your job would complete you? * What would you do for work if money and status weren't factors? * How has your definition of "making it" changed over the years? Suggested Questions: Relationships & Connection * What relationship dynamic do you keep recreating, and why? * When did you realize your parents were just people trying their best? * What kind of loneliness doesn't go away even when you're with others? Suggested Questions: Time & Mortality * What are you running out of time to say or do? * How differently do you spend your time knowing it's finite? * What will you regret not trying, even if you fail? Suggested Questions: Society & Culture * What social convention do you follow even though it makes no sense? * Which generation do you understand least, and what might you be missing? * What aspect of how we live now will seem insane in 20 years? Suggested Questions: Personal Philosophy * What rule for life did you create after learning something the hard way? * When did you stop believing that everyone else had it figured out? * What paradox about life have you learned to live with?

## 🤝 Host Information A co-hosted event by ProductTank Columbus & Women in Product Columbus 💡 About the Workshop AI adoption is stalling across organizations — not because of a lack of motivation or tools, but because it's fundamentally a behavior design challenge. This hands-on workshop applies proven Behavior Design models and methods to help you move from a vague organizational wish to boost AI adoption to 3-5 concrete, testable interventions you can act on starting tomorrow. Whether you're a product manager, on a product team, or just someone trying to get AI to actually stick at work, you'll leave with a clear picture of what's worth focusing on, what to ignore, and how to drive real, sustained adoption — no guesswork required. 🛠️ What to Bring Laptop: Fully charged and ready to go. AI Assistant: Have your favorite AI assistant pulled up. (Dom will be using Claude, but feel free to use whichever assistant you prefer!) 🍕 Logistics & Perks Food & Drink: Pizza and drinks provided! Parking: Plenty of free spaces available on-site. ###

Join the local UX community for our casual monthly breakfast event. We're exploring the West Side this month with a member suggestion –those are always welcome. Thanks to the team at Nationwide for supporting the group!

**The Behavior Gap: Where Products Win or Lose** Teams today have more data than ever, and yet many still struggle to understand why customers adopt, engage with, or abandon their products. Teams sprint, ship faster, and chase more signals… all while metrics stall and confidence drops. The missing piece isn’t more data. It’s often the behavioral insight between the metrics, explaining why the numbers move in the first place. Dashboards can tell you what customers did, but understanding why they did it (and how to influence what they do next) requires a deeper blend of insights. This session is about closing that gap. Drawing from real-world experience designing and scaling products as [ZoCo Design](https://zocodesign.com/)’s CEO, [Lacey](https://www.linkedin.com/in/laceypicazo/) will share how to cut through the noise and identify the insights that actually change behavior—moving people, and moving metrics. You’ll learn: * Why understanding customer behavior is a quant and qual challenge * How to spot the signals that actually predict behavior change * Where AI accelerates insight, and where it creates distraction * How to get meaningfully closer to customers, without adding more tools This talk reframes how to evaluate performance and identify what levers actually improve it, helping your team to make smarter bets with greater confidence. Every meaningful outcome is driven by behavior change. And when you know how to design for behavior, you stop guessing, and start building things that work. **About Our Speaker** [Lacey Picazo](https://www.linkedin.com/in/laceypicazo/) is the Founder and CEO of ZoCo, a healthcare product studio that turns complex, high-stakes ideas into products that drive real-world adoption. She partners with healthcare organizations to uncover critical care delivery insights, focus product strategy through behavior design, and build solutions that patients and providers actually use. Thanks to our 2026 sponsors: [Clarivoy](https://www.clarivoy.com), [What Box Consulting Group](https://www.whatboxconsultinggroup.com), [Conductrics](https://www.conductrics.com), and [Piwik PRO](https://piwik.pro) More info at [cbusdaw.com](https://cbusdaw.com)

**Important time note:** Please plan on arriving between 5:30 and 6:00 as the elevators lock after 6 and you'll need to message us and we'll need to come get you. The building address is 4450 Bridge Park The entrance is 6620 Mooney St, Suite 400 You will need to scan your ID at the door to get a visitor badge. **Abstract** *Customize the IDE: Building Extensions for Visual Studio Code* Visual Studio Code is one of the most widely used development environments today, and much of its flexibility comes from its extension ecosystem. Extensions allow developers to customize the editor with new features, integrations, and workflow improvements tailored to their needs. In this session, we’ll cover what extensions are and the different types available, including full extensions written in TypeScript or JavaScript, along with lighter-weight extensions such as color themes, language packs, language support, code snippets, and keymaps. We’ll also look at practical reasons a developer might create an extension, from automating repetitive tasks to adding custom tooling. The session includes a hands-on walkthrough of creating a new extension, testing it locally, and understanding the basic project structure. We’ll close with a brief overview of how extensions are packaged and published to the Visual Studio Marketplace and other distribution options. **YouTube Link** TBD

Couldn't make Knowledge? Or want to debrief the dancing robots or Autonomous Workforce? Join us for a Knowledge '26 recap, insights sharing, a couple rounds of golf, and fun at Topgolf. As always, drinks and food will be provided. More details to come — mark your calendar, RSVP, and save your spot today!

Join us for our June Book Club gathering where we will come together to discuss [The Queer Principles of Kit Webb](https://catsebastian.com/the-queer-principles-of-kit-webb/) by Cat Sebastian in a safe and welcoming environment. Make new friends who share your passion for books and connect with fellow LGBTQ book enthusiasts.

Topic to be announced. **THANK YOU** *Franklin University* for hosting our meetup! To learn more about *Franklin University*, please visit their website: https://www.franklin.edu/ **DIRECTIONS** Franklin University Fisher Hall 300 E. Main St, Columbus, OH 43215 Map: https://maps.app.goo.gl/jxjBA2hUmS5qrvhq8 Parking is FREE! Please park in Lot C in front of Fisher Hall. See attached map. NOTE: Map the address only. When mapping with Google Maps it may use the Fisher Hall at OSU, which is NOT correct. **Want to sponsor the pizza and/or bar tab?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com