Service Design

Join us at Eltham Leisure Centre for a FREE fun-filled Walking Football Mixed Gender Session, brought to you by Walking Football 4 Health Victoria. This event is designed for anyone looking for a low impact sport to stay active, be part of a welcoming community, and most importantly have fun. Our friendly host, Paul, will be there to introduce you to walking football, ensuring a safe and engaging experience. Don't miss out on this opportunity to engage in sports, socialise, and promote a healthy lifestyle in a welcoming community environment. There is no cost for this program. Sign up now and be a part of this exciting Walking Football Session. If you wish to contact the organiser, Mick directly, you can do so on: 0430 163 550 Email: info@wf4hvictoria.org.au Website: [Walking Football | Walking Soccer | Walking Football 4 Health](https://wf4hvictoria.org.au/) Facebook: [Walking Football 4 Health Victoria Group | Facebook](https://www.facebook.com/groups/wf4healthvictoria)

Welcome to Melbourne Volleyball Academy. 🤗 **[[WHAT]]** This session is specifically for games only (no training). There will be a cap of 18 players, allowing for 3 teams of 6. Games will be played to 15 points, with a cap at 18 points. These games are intended to be played at a high-intermediate(BB)/advanced(A) level. Please see an explanation of skill levels on our website here: https://melbournevolleyballacademy.com.au/skill-levels-explained **[[WHO]]** The session is intended for Intermediate players. Players should be able to: * Have strong fundamentals for all volleyball techniques * Serve receive a majority of serves well & serve over the net consistently * Basic understanding of 5-1, and 6-2 systems (we do not play a pass middle 4-2 system in this session) * Have an understanding of base defense * Know all/most volleyball rules Players that are not of the intermediate(BB)/advanced(A) level will be asked to leave as we want to ensure that all players have an enjoyable time playing. **[[HOW MUCH $$]]** $14 card payment will be processed on the day via square reader (EFTPOS). **[[WHEN]]** The stadium is booked from 7 PM-9 PM weekly, every Monday. However, feel free to come early and stretch as the Community Centre is open earlier. Last minute dropouts and no shows will have a zero-tolerance policy going forward. All players are expected to update their RSVP at least 24 hours in advanced if they are unable to attend. This applies to players on the going list and the waitlist. **[[OTHER DETAILS]]** Only those on the “going” list are permitted to play. If you are on the waitlist, or not registered at all, you will not be permitted into the gymnasium.

A mix of dance classes, connections & laughter! We love offering a diverse range of moves to keep things fresh and exciting, and it’s always amazing to see our dance community connecting on and off the dance floor. It’s all about coming together, learning, and having fun! Brighton Beach Bowls Club 2B South Rd Brighton 7:00 pm - 9:30 pm Beginner & Intermediate levels $25 CASH or PAYID

**Struggling with study or learning? You’re not alone.** This meetup suits people at all levels of study skill. Too many children, teenagers, and adults find studying difficult—not because they lack ability, but because they were never taught **how to learn**. This meetup introduces the basics of **Study Technology**—a practical, proven approach that shows how learning really works and how to overcome common study barriers. It applies to children, teens (and parents), teachers, and adults alike. You’ll discover simple, effective methods to improve understanding, confidence, and performance—whether at school, work, or online. Teachers and parents often see rapid improvements in both behaviour and results. Yes, it *is* possible to improve study performance—in just **five easy steps**. If you can’t attend in person, online options are available. **Join us and learn how to study effectively—once and for all.** See you at the meetup, **Pam** When learning clicks, confidence follows.

$29 per person for 2 hours of training (includes table hire) ## 🏓 MELBOURNE TABLE TENNIS COACHING @ MSAC Ready to seriously improve your table tennis — or finally start the right way? Join our **ongoing in-person group coaching sessions at MSAC**, where you’ll train in a structured but fun environment with players who come regularly, as well as new faces every week. Our sessions are designed for **both total beginners and advanced players.** You don’t need experience — and you won’t be bored if you already have it. ### What to expect * ✅ **10–15 players per session** * ✅ **2 experienced coaches on court** * ✅ **Structured drills + match play** * ✅ **Individual feedback based on your level and goals** * ✅ **A welcoming group that trains regularly** You’ll work on **technique, footwork, consistency, tactics, and real match situations** — not just hit balls randomly. We organise the group so everyone is challenged at the right level. ### Why people love these sessions * Ongoing training with a real community * Fast improvement, not just social play * A great way to **move, learn, and make friends** * Fun, supportive atmosphere with serious coaching behind it Whether your goal is to **learn from scratch, get fitter, sharpen your skills, or start competing**, this is a perfect place to train. ### What to bring * 🏓 **Bat/paddle** (if you have one — if not, we’ll provide it) * 👟 **Sports shoes (runners)** * 👕 **Comfortable sports clothes** * 💧 **Water bottle** * 🧴 **Small towel** Grab your paddle, bring your energy, and come hit with us at MSAC. Please send me an email to: p.tretinik@gmail.com to confirm attendance. This helps me to book enough table for a smooth session. NOTE: If this is not your first time coming to this meet up, the cost is $36 for the whole 2 hours.

🎉 **Melbourne AWS User Group – May Meetup** 🎉 📅 **Wednesday, 27 May** 📍 **NAB Events Hub – 395 Bourke Street, Melbourne** ⏰ **Food at 6:00 pm, talks from 6:30 pm (with live stream)** We're fresh from the excitement of **AWS Summit Sydney**, and the energy is still high! This month, we’re keeping that momentum alive by bringing a piece of the Summit back to Melbourne, alongside an inspiring journey of a cloud newcomer. This month, we’re following the path from a first-ever cloud deployment to managing complex, event-driven IoT systems. Whether you’re just starting your cloud journey or looking to refine how you monitor production-scale data platforms, there’s something here for you. **This month’s lineup features:** * **Nolan Cui**, sharing his authentic "From Zero to First Deploy" journey, highlighting the lessons learned and mistakes made during his first steps into the cloud. * **Matthew Gillard**, presenting an extended version of his **AWS Summit Sydney** talk on data observability, specifically focusing on practical patterns for event-driven IoT platforms. A huge thank you to our sponsors: 🥇 **Mantel Group** – Gold Sponsor, 🥈 **Cevo** – Silver Sponsor, 🏛 **NAB** – Venue Sponsor. The event will be live-streamed on YouTube as always. 🗓️ **Agenda** * **6:00 pm** – Food & Socialising * **6:30 pm** – Introductions * **6:40 pm** – What’s New in AWS * **6:55 pm** – **From Zero to First Deploy: My AWS Beginner Journey** (Level 100); Speaker: **Nolan Cui** * **7:20 pm** – **Data Observability Without the Pain** (Level 200); Speaker: **Matthew Gillard** * **7:55 pm** – Marketplace (Who’s Hiring) * **8:00 pm** – Networking + Close 🎤 **Talk Details** **From Zero to First Deploy: My AWS Beginner Journey** **Speaker:** Nolan Cui **Level:** 100 Nolan is still quite new to AWS, but his passion for cloud tech has led him from "just exploring" to building his first working cloud setup. In this lightning talk, he walks through his first hands-on experiences, the mistakes he made, and the valuable lessons he learned along the way. Nolan will also briefly touch on how he plans to apply these lessons by moving oward a fully serverless design for his upcoming real-world projects. **Data Observability Without the Pain: 3 practical patterns from a production IoT platform** **Speaker:** Matthew Gillard **Level:** 200 Modern IoT platforms are inherently data platforms. When events flow through APIs, queues, Lambda functions, and device networks, tracing a single event can become a nightmare. This fast-paced talk provides three practical observability patterns drawn from building and operating a production healthcare IoT platform that processes tens of thousands of events daily. Using **OpenTelemetry**, **AWS X-Ray**, and **Honeycomb**, Matt will explore techniques for gaining visibility into asynchronous event pipelines and correlating activity across distributed services. You’ll leave with concrete patterns you can apply immediately to your own event-driven systems. > **Note:** This is an extended, deep-dive version of the talk Matt is presenting at **AWS Summit Sydney**! 🙌 **Want to Speak at a Future Meetup?** We’re always looking for new speakers and believe everyone has an interesting talk waiting to be shared. If you’d like to present at a future event, reach out at the meetup or via our website: 👉 [https://melb.awsug.org.au/speak/](https://melb.awsug.org.au/speak/)

With our next EUXMELB meetup on the 28th of May, I'm excited to announce that **Natalie Ellis, Partner and COO at The Product Bus, will be presenting 'Your skills *are* the product'.** According to Harvard Business School 95% of new products launched every year *fail.* Natalie is here to argue that the reason for these failures isn't a lack of talent or tools, but because no one stops to ask whether the market actually wants or needs these things before shipping them. Online rhetoric discusses how AI is transforming the design, product and engineering worlds, but from her perspective, Natalie believes AI is actively multiplying the rate of failure because it's now possible to build something no-one asked for in an hour from your Mac mini. Natalie is here to tell us why evidence-based, commercially focused product thinking is more critical than ever for countering the wasted time and resources spent shipping products no one asked for. She will explain why the skills designers and researchers already possess are the real commercial asset and how people in these roles can start treating them as such. Natalie has spent her career turning consumer insights into product and commercial decisions across startups, enterprise, government digital services and institutional programs. Following a decade rising through a global market research agency, she jumped ship to an early-stage market research startup before spending several years as a product strategist designing and delivering national digital health services. As Partner & COO at The Product Bus she is passionate about helping founders, teams and businesses make real progress through evidence based decisions and passionate about helping them stress-test ideas before they commit to building. She escaped the city for rural life in the Alpine Shire several years ago where she has become an accidental pumpkin farmer and enjoys crocheting while watching crime drama. Event will start at 5:30pm with Pizza, Drinks and networking with the talk starting at 6pm. We are in the Jenny Florence Room on Level 3 at The Ross House Association. **Please enter code #TBC and come up to level 3 where you will need to enter the code again to gain access.** This event is sponsored by [askable](https://www.askable.com/) ([https://www.askable.com/](https://www.askable.com/)) and Experience Design "UX" Agency [blueegg](http://www.blueegg.com.au/) ([http://www.blueegg.com.au/](http://www.blueegg.com.au/))

**Your workshop:** Product managers are often working from incomplete information - a customer or leader asks for a change, but the real need underneath it isn't always clear. And even when ideas are strong and teams invest real effort, there's no guarantee that what gets shipped will actually change behaviour or become part of everyday practice. This workshop is an opportunity to slow down for an hour and explore how behavioural and implementation science can help design the human side of your work. From understanding what people are really trying to do, through to validating ideas, bringing your team along, and measuring impact that goes beyond the pilot phase. We'll work through some practical frameworks and implementation science strategies for influencing change. You'll also have time to apply these to something from your own work and share with the group. Come ready to think, discuss, and leave with something you can actually use. Doors: 6pm Start: 630pm **Our workshop lead:** [Dr. Alex Waddell](https://www.linkedin.com/in/alexandrawaddell/) is a behavioural and implementation scientist and the founder of CoFormed, a consultancy that partners with expert teams to turn excellent ideas into real-world impact. Alex brings expertise across behavioural science, implementation science, and service design to help teams design the human side of change by understanding what drives behaviour, what gets in the way, and what makes something part of everyday practice. **Our Host:** Zendesk https://www.zendesk.com

Its Melhug time again! This time we are cohosting the event with the Melbourne Siggraph Chapter. Once again we are delighted to have Framestore hosting the event! \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- **PRESENTATIONS -** FX Supervisor Edward Ferrysienanda will be running us through Framestores awesome work on Prehistoric Planet: Ice Age. Further presentations TBC. \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- **SCHEDULE** 6pm: Doors open, networking and drinks 6.30pm to 8pm: Presentations and Q&A 8 to 9pm: Networking and drinks \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- **LIMITED SPOTS!** Due to space limitations, this event is limited to just 50 people. Only attendees who RSVP may attend this event. We are using humantix to track RSVPs for this event so please grab a ticket if you want to come. https://events.humanitix.com/framestore_prehistoricplanet Attendees must pre-sign an NDA prior to attending the event (this will be sent out to attendees beforehand). \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- **PRIZES AND GIVEAWAYS** * SideFX has a couple of Houdini Indie licenses up for grabs. Any questions feel free to ask! Hope to see you there!

**🏢 Hosted at:** Fabric Group **🚀 Building the Wrong Thing Faster: AI and the Build Trap** AI has dramatically compressed the time it takes to build software. But it hasn't stopped us building products that nobody wants. If anything, it's accelerated the problem - to the point we've invented a new word for the output: ***slop***. Drawing on observations from Brendan's consulting work and conversations with friends at ***Google, Meta and Spotify***, He'll explore how this ***isn't really a new problem*** and why now, more than ever, we need human centricity, sound product strategy and product discovery. **🎤 Speakers:** ***Brendan Marsh*** is a Product & Org Advisor and Director at ***Organa***, where he helps organisations improve product strategy, org design and execution at scale. He previously served as ***Chief Product Officer*** of a mental health non-profit and spent five years at ***Spotify*** during its hyper-growth phase, first as an ***Agile Coach*** supporting innovation and product discovery teams and later as a ***Product Manager*** responsible for the Mac and Windows clients (40M+ MAU). ***Ruben Cardoso*** is the ***Head of Product & Design*** at ***Fabric Group***. An experienced UX/UI designer specialising in product design and delivery, with a strong track record running discovery-to-delivery cycles for large enterprise clients. ***Dzmitry Yaltykhau*** is the ***Delivery Practice Lead*** at ***Fabric Group.*** Leads large-scale product design and delivery programs end-to-end from presales through discovery, build and rollout while driving best practices, coaching and AI-accelerated ways of working across the team. **🗓 Agenda:** Arrival and light refreshments Featured Talk Panel discussion with contributions from Fabric and the audience

* **Topic:** Real‑time & Batch on Microsoft Fabric * **Date:** Thursday 28th May 2026 at 6.00 pm - 8.00 pm * **Networking:** 6 pm - 6.30 pm and 7.20 - 8 pm * **Presentation Time**: 6.30 pm - 7.20 pm *(includes welcome, presentation 30 mins & community marketplace)* * **Location:** Thoughtworks HQ Level 35/360 Collins St, Melbourne VIC 3000 * **Ticket:** Free of cost, however, registrations and RSVP are required! * **Sponsor:** Thoughtworks **Real‑time & Batch on Fabric** This session presents the end state of a mixed real‑time and batch analytics platform on **Microsoft Fabric**. Live event streams are handled using KQL/Eventhouse, enabling low‑latency dashboards and operational insights with minimal processing overhead. In parallel, near real‑time and batch data is processed using governed, lightweight Fabric patterns designed for efficiency and scale. The outcome is a single, capacity‑aware Fabric platform where real‑time and analytical workloads coexist cleanly, with Power BI as the unified consumption layer. **About The Speaker** Arjun Shankar has over a decade of experience turning data challenges into scalable, cloud-first platforms that drive real business decisions. He has worked across banking, finance, transport, insurance, and energy, specialising in the Azure stack: Synapse, Data Factory, Databricks, PySpark, and Fabric. From reducing platform costs, to accelerating delivery, and putting self-service analytics in the hands of the people who need it. Outside work, he's usually out on a trail, training for his next marathon, or keeping up with two young boys. We’re excited to bring the Data Engineering Melbourne Meetup group together for an evening with Arjun and his insights!

Rebecka Isaksson and Lukas Wünsch will give some impulses on and thereafter moderate a lively discussion to Communities of Practice (CoPs). The goal of the session would be to demonstrate and discuss how Communities of Practices can evolve beyond simple “social clubs” to become engines of strategic value. The impulse outlines the basics of effective CoPs, showing how they enhance innovation, creativity, employee wellbeing, and, ultimately, organisational productivity and profitability. The speakers will make very sure to properly blend the basic input re Communities of Practice with their practical experience from Community work across sectors. **Expected outcomes** Participants will walk away with a clear understanding of what makes Communities of Practice truly effective - and how they can evolve from informal social groups into engines of strategic value. Through a mix of practical impulses and a lively, moderated discussion, the session will unpack how CoPs strengthen innovation, creativity, wellbeing, and organizational performance. Attendees will gain concrete insights grounded in real‑world community work across sectors, leaving with actionable ideas for building and sustaining Communities of Practice that actually make a difference **Speaker Bios** "Rebecka Isaksson is the Founder of KnowFlow Value and a Content AI & M365 Knowledge Strategist who helps organizations cut through content chaos and build knowledge practices that hold up in real‑world collaboration. A Microsoft MVP and former Director of Knowledge Management at Microsoft HQ, she brings more than 15 years of experience in designing governance and knowledge strategies that stay resilient long after the slide decks are closed. She hosts the Knowledge Fika podcast, where she blends Swedish fika with sharp, practical conversations on AI, collaboration, and knowledge in M365. Recognized as a Microsoft MVP in 2024, she continues championing ethical, human‑centric approaches to AI adoption that move organizations forward without losing the plot. "Lukas Wünsch is a Knowledge Strategy and Organizational Development Leader who helps organizations build knowledge ecosystems and communities of practice that actually work in real‑world conditions. At MHP (global IT consultancy and subsidiary of Porsche AG), he focuses on strengthening knowledge flows, maturing communities, and designing service portfolios that scale in dynamic market environments without collapsing under cultural or structural friction. He writes regularly on the dynamics of effective knowledge work - from cultural debt to community leadership to the interplay between strategy and knowledge. Lukas is known for his clear, grounded perspective on what truly enables knowledge to move, grow, and create value inside complex organizations." If you want to get up to speed on this topics before the meeting, jump on the [Knowledge Fika podcast and have a listen here](https://podcasts.apple.com/au/podcast/episode-31-from-knowledge-silos-to-engage-how-communities/id1744394778?i=1000758048806). **Session Details:** * **Date & Time:** 6:00pm AEDST, Fourth Wednesday of each month * **Format:** Virtual session on Teams * **Agenda:** * 6-6:30 pm networking * 6:30-7:45pm exploration of the topic * 7:45-8pm wrap up * 8pm dinner for those interested. KMLF has run monthly, almost uninterrupted since 1998, serving the Victorian Knowledge Management community with close ties to Change Mgt, Records Mgt, Information Governance and Academic communities.

Couldn't make Knowledge? Or want to debrief the dancing robots or Autonomous Workforce? Join us for a Knowledge '26 recap, insights sharing, a couple rounds of golf, and fun at Topgolf. As always, drinks and food will be provided. More details to come — mark your calendar, RSVP, and save your spot today!

**Important time note:** Please plan on arriving between 5:30 and 6:00 as the elevators lock after 6 and you'll need to message us and we'll need to come get you. The building address is 4450 Bridge Park The entrance is 6620 Mooney St, Suite 400 You will need to scan your ID at the door to get a visitor badge. **Abstract** Like it or not, AI agents are now capable of turning a quickly written paragraph of requirements into a pull request that is ready to be integrated into real-world production applications and it's now our responsibility to make sure AI doesn't go rogue and take down prod - or corrupt our data by misunderstanding the requirements or our existing schemas. In this session we'll explore strategies to protect our codebases through unit and integration testing, documentation, and code review along with additional ways of providing context and guard rails to our AI agents as they carry out the work we've assigned them to do. By the time we're done, you'll have a firm grasp of the problem and understand some helpful options for protecting your codebase from vibe coding mishaps getting YOLOed into prod. **YouTube Link** TBD

Westerville Pride Festival Sat\. June 6\, 2026 \| 5 PM \- 8 PM If you're thinking of attending, or being a sponsor, vendor, or volunteer, visit our website at https://www.westervillequeercollective.org/pride for more information! Location and other info will be announced soon :)

QA or the Highway is a one-day, affordable, regional, professional conference featuring real-world experience and thought leadership in the QA and testing industry. This is a ticketed event please register here: https://www.qaorthehwy.com/ Featured Keynote Speakers: **Matthew-Hope Eland** **(Wizard at Leading EDJE)** \- An AI Specialist and Wizard at Leading EDJE who is known to teach software engineering\, AI\, and data science concepts in the most ridiculous ways possible\. Matt has used machine learning to settle debates over whether Die Hard is a Christmas movie\, reinforcement learning to drive the behavior of digital squirrels\, data analytics to suggest improvements to his favorite TV show\, and AI agents to play board games and create an AI agent with the personality of a dog\. Matt is the author of "Data Science in \.NET with Polyglot Notebooks" and "Refactoring with C\#" as well as several LinkedIn Learning courses\. Matt helps organize the Central Ohio \.NET Developer Group\, runs several blogs and a YouTube channel\, has a Master’s of Science in Data Analytics\, and is a current Microsoft MVP in AI and \.NET\. **Tatyana Arbouzova** **(CEO at Innovate QA)** \- Tatyana Arbouzova is an engineering and business leader with a strong background in Quality Engineering across multiple industries\, including Big Tech\, Healthcare\, and Entertainment\. She has held leadership roles at world\-class companies such as Microsoft\, VMware\, Disney\, and The Pokémon Company International\, where she focused on building quality\-driven cultures and scaling teams to deliver high\-impact products\. With decades of experience\, Tatyana has helped organizations transform their quality practices so teams can deliver software efficiently\, confidently\, and with measurable business outcomes\. Today\, Tatyana advises software companies on adopting AI to optimize quality practices and improve how software is delivered at scale\. She is also a passionate community builder and the founder of Innovate QA\, a thriving Seattle\-based community and conference for quality professionals\.

WQC has weekly Thursday night social nights at the Westerville Java Central. Come and grab a coffee and connect with the community: low stakes, chill environment, and tasty drinks. No registration is required; come as you are.

Most people use AI like a search box: they type one sentence, hope for the best, and get frustrated when the answer is generic, wrong, or useless. But getting better results from tools like ChatGPT, Claude, Gemini, and other AI systems is not about memorizing magic prompts. It is about learning how to give the AI better context. In this beginner-friendly session, we’ll break down how to make AI dramatically more useful by improving the way you communicate with it. You’ll learn how to give clearer instructions, provide examples, set constraints, ask for better output formats, and use follow-up questions to turn a mediocre answer into a genuinely useful one. We’ll cover practical techniques you can use immediately for work, learning, writing, coding, planning, research, and everyday problem solving. We’ll also touch on why these same ideas show up in more advanced AI systems, including RAG, agents, evaluations, and AI workflows. No technical background required. Bring your curiosity, your questions, and maybe one real task you wish AI was better at helping you with. **What you’ll learn:** * Why “better prompting” is really about better context * How to structure requests so AI gives more useful answers * How to use examples, constraints, and output formats * How to iterate when the first answer is not good enough * How these skills connect to more advanced AI workflows This meetup is for anyone who wants to move beyond basic ChatGPT usage and start getting more practical value out of AI. LOGISTICS AND PARKING: The talk starts at 7:00 PM. The first half hour is reserved for everyone to get set up and mingle. Free pizza and drinks! The cheapest parking option is to find street parking, which will only cost you a few bucks. Otherwise, park in the nearby veteran's museum lot for $8. It's highly recommended you avoid the nearby $15 garage parking.