Service Desk Design
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Frequently Asked Questions
Yes! Check out service desk design events happening today here. These are in-person gatherings where you can meet fellow enthusiasts and participate in activities right now.
Discover all the service desk design events taking place this week here. Plan ahead and join exciting meetups throughout the week.
Absolutely! Find service desk design events near your location here. Connect with your local community and discover events within your area.
Service Desk Design Events Today
Join in-person Service Desk Design events happening right now
CHROMA @CCAD
FREE event
[https://www.ccad.edu/chroma](https://www.ccad.edu/chroma)
Friday, May 15, 3–7 p.m.
CCAD campus, 60 Cleveland Ave, Columbus, OH
Join Columbus College of Art & Design for *2025* *Chroma: Best of CCAD*, our annual campuswide exhibition showcasing outstanding student work from across the college’s academic programs. This faculty-juried show features select work from CCAD students of all class years, and is a can’t-miss end-of-year campus celebration recognizing their tremendous achievements.
It’ll be a night of fun and entertainment, with interactive games, animation and film screenings, art symposiums, poetry and prose readings, and more (along with some of the best local food trucks). *Chroma* is free and open to all.
Many exhibitions including...
**Game Art & Design:**
**DSB, first floor, Welcome Center lobby and Room 115**
gINKgo Launch Party
It's official, submissions for "Resistance, Resilience, Utopia" are are on their way from being independent pieces to becoming the second volume of gINKgo. This year we are going to have a launch party at Birdie Books on May 15th from 6-8pm open to the whole community! Come on over and help us support the creators with food, drinks, art, writing, open mic, music, community activities and more.
Dinner at Highbanks Distillery Westerville
We will have dinner after our drink at the speakeasy. If people want to attend both the speakeasy and dinner please rsvp for both events.
This is the menu for dinner:
https://www.highbankco.com/westerville
PO Box 21 Speakeasy
PO Box 21. Is a speakeasy in the basement of Highbanks Distillery in Westerville.
Check out the menu:
https://www.poboxtwentyone.com/home
Evolve Synergy: Westerville Chapter
At Evolve Synergy Sessions, you'll be part of a supportive mastermind where we share challenges, brainstorm solutions, and inspire one another to take bold steps in our businesses. Grow your network, gain fresh perspectives, and build meaningful relationships with like-minded women who are committed to success. Whether you’re looking to move the needle in your business or simply need a space to connect and recharge, this is the perfect place to fuel your entrepreneurial journey.
[Add Event to Calendar](https://evolvecolumbus.eventcalendarapp.com/)
\*\* Please note, we will be arriving around 8:15a for open networking! Get there early and get connected!
Contact Alexis Morley at [alexis.morley@edwardjones.com](mailto:alexis.morley@edwardjones.com) or Terri Lawson at [terri.lawson@e-merge.com](mailto:terri.lawson@e-merge.com) for more information.
Service Desk Design Events This Week
Discover what is happening in the next few days
Rays Of Light Spiritualist Church Service
Rev. Steven Clevenger is an ordained spiritualist minister with over 40 years experience as a Spiritual Healer, Clairvoyant and Spiritual Teacher, educated and trained at the White Lily Chapel.
Rev. Siobhan Wolf Shaffer is an ordained spiritualist minister and certified medium and healer with over 20 years experience. She began her development in 1988 in Pennsylvania and continued when she moved to Ohio in 1998 where she studied at Rays of Lights Church with Rev. Steven Clevenger.
Our full worship services consist of an inspirational lecture, healing meditation, and messages from the spirit world that serve to demonstrate evidence of eternal life.
Please visit our Official Church Website (http://raysoflightchurch.com) for more information.
CMG Gives Back: Serve Brunch at FAITH MISSION GRANT KITCHEN!
Join us as we get together to get together to help those in need at this CMG Gives Back event! We have a great little community of Movie Group friends so rather than see a movie this time, we’ll help “create a better world” by helping serve those in need. Here are complete details and our plan for this event:
FAITH MISSION – GRANT KITCHEN: The Faith Mission kitchen and dining room serves residents 3 meals a day, every day of the year. For this event, our group will help prepare food, serve meals, assist residents in the dining room, wash dishes, and clean surfaces.
PLAN: We will be preparing / serving / cleaning for BRUNCH from 10:30am to 12:30pm and have space for a total of 7 volunteers. Please arrive at 10:20am and wear closed-toe shoes and long pants.
LOCATION: Faith Mission – Grant Kitchen is located at 245 N. Grant Ave. Enter the kitchen at Dock 1 (in the back of the building), indicated in the attached map. On-site parking in the adjacent lot and street parking is available in the surrounding area. Below are some links / attachments with additional info/details:
IMPORTANT REMINDER: Our group will be providing all of the volunteers on this day so a firm RSVP count is essential. Please only sign up if you are certain you’ll be able to attend. If something unavoidable comes up, please try to update your RSVP no later than one week prior to the event. With few exceptions, no shows or cancelations within 1
week of the event will not be eligible for future CMG Gives Back events. I appreciate your understanding as we try to ensure the agencies have the volunteers needed to provide the essential services they provide to the vulnerable population they serve. Our Partner Agency for this event is Lutheran Social Services! A huge THANK YOU to all of YOU for volunteering at this (and any of our previous) CMG Gives Back events!
Should be another good/fun/meaningful time together, Dan
Columbus Code & Coffee 86 @ Improving
Columbus Code & Coffee is an inclusive, informal co-working session. People of all skill levels attend, and we love it that way. Many people (optionally) bring projects to work on, and many other people (optionally) socialize the entire time. It's entirely up to you!
**What to Expect at the Intro Circle**
\~\~\~\~\~\~\~\~\~\~\~\~\~
Near the beginning of the event (1:30 pm), we do a standup:
* Organizer announcements, updates, and logistics
Round 1 - (7 secs max):
* Your name
* What you're working on
* What you can help others with
Round 2:
* Community events you wanna plug. If none, that's cool too.
Round 3:
* Job opportunities you're hiring for OR announce that you are looking for one. If none, that's cool.
After the introduction circle, everything is self-organized! Feel free to work alone, pair up, attend one of our workshops/presentations, or mingle!
Fun & easy way to play more tennis (read event description)
We’re still working to get more people into these Meetups, but our goal is to give PlayYourCourt members a few social tennis outings each week in addition to your practice sessions and Challenge League matches.
These Meetups are co-ed, super laid back, and all skill levels are welcome. Post your skill level and a suggested court in the comments section so we can round up as many players as we can for some tennis fun!
Also, if you’re looking to meet new practice partners or play some matches and you aren’t already in the PlayYourCourt Community, you can go here to see what we’re all about and sign up:
https://www.playyourcourt.com/tennis-community/columbus-oh/meetup/
If you love tennis, we’d love to have you! Be sure and watch the quick video that explains how everything works.
Happy hitting!
- Scott
Recruiting Virtual Mental Health Group Leaders!
We are recruiting new group leaders for virtual men's groups! Our primary groups are outdoor movement groups, but we are launching virtual groups for the state of Ohio and beyond and the groups will move outside in the spring, creating room for men's groups, women's groups and coed groups all over the country.
Read below to learn about our groups and click the links at the bottom to apply.
### **What is an Outdoor Empowerment Group?**
Our Outdoor Movement & Community Empowerment Groups are simple, guided experiences designed to help people reconnect with nature, themselves, and others. We combine some form of movement (hike, walk, run, bike, yoga, workout) and meaningful conversation within a simple community circle to create a space where individuals can support each other while prioritizing mental and physical well-being.
Whether you’re seeking stress relief, personal growth, or community, our groups offer everyone a unique and welcoming environment.
## **Why Join?**
* **Improve Mental & Physical Well-Being** – Movement, nature, and supportive conversations reduce stress and promote balance.
* **Feel Less Alone** – Build genuine connections with like-minded people in a safe, welcoming space.
* **Gain Clarity & Perspective** – Step outside daily routines and into a space designed for personal growth and reflection.
## **The Ideal Group Leader**
The ideal group leader
* Has a born-in passion for mental health, movement, connecting with nature and building community.
* Has 5 extra hours per week to dedicate to a meaningful cause for at least one year. Yes, you can leave any organization at any time and we can also ask you to leave, but we are building with legacy in mind and we need people who can commit and be ALL IN on this mission to build with us.
* Is independently financially stable with the ability to volunteer with no expectation of pay. This is a deeply beautiful journey of service that all participants commit to at Speak Your Mind.
* An ability to manage groups with high emotional intelligence and desire for human connection.
* An ability to self-motivate and market/promote their group on Facebook and other social platforms.
* Nature informed therapy or clinical therapists/psychologists a plus.
## **Our Impact**

Since launching, we have helped thousands find support, connection, and healing through our Outdoor Movement Groups. 100% of participants surveyed have reported:
* A noticeable improvement in mental clarity and emotional well-being.
* An increase in social connection and a sense of belonging.
* Said they would return again.
We believe mental health should be accessible, community-driven, and rooted in nature. Join us and take the first step toward a more connected, grounded, and supported version of yourself.
### **Why Our Groups are Donation-Based**
Our Outdoor Movement Groups are made possible through a donation-based model. This approach allows us to keep our events accessible to everyone, regardless of financial circumstances, while also ensuring that we can continue expanding our reach. It’s a great way to pay it forward and support the growth of this beautiful mission!
Every contribution helps us:
* **Cover Essential Costs** – Donations allow us to pay essential legal, marketing, insurance, and admin costs as well as nourish the important people who run the organization.
* **Grow Our Mission** – With your support, we can bring these healing experiences to thousands more people in the future and execute our long term plan to expand across the USA, affecting up to 500,000 people per year.
By choosing to contribute, you’re not just leading an event—you’re helping build a mental health movement that supports long-term well-being and connection for all during a severe mental health epidemic.
## **Come Join Us!**
We’d love to have you be part of this growing community of people prioritizing their mental health, movement, and connection.
🔹 **Visit Our Website to Learn More:** https://speakyourmind.men/joinusoutside
🔹 **Apply Here to Lead Your Own Group!** – https://form.jotform.com/taketimespeakyourmind/sym-group-leader-application
🔹 **Support the mission**: If you resonate with the mission and want to support, feel free to join a group before applying or donate to help us reach our goals to help more people! You can donate here: https://secure.givelively.org/donate/angels-for-angels/speak-your-mind
Please text Mario with any questions: (808) 855-8831
Apply to be an Ohio Virtual Men's Group Leader!
Are you passionate about supporting other men on their mental health journey? We’re building a movement of virtual and in-person men’s groups across Ohio — and we’re looking for group leaders who want to make a real difference with us.
As a group leader, you’ll create a safe space where men can connect, reflect, and grow together. Training and support are provided — you just need heart, presence, and a willingness to lead.
**Apply now to lead a group in your area:**
👉 https://form.jotform.com/taketimespeakyourmind/sym-group-leader-application
Speak Your Mind is a mental health non profit dedicated to bringing our community together to end the isolation that leads to mental struggle and suicide. Learn more about them here: https://linktr.ee/taketimespeakyourmind
Sunday Brunch
Sleep in on Sundays. When you've had your fill of pajama-time, roll out and have some tasty brunch with your fellow Humanists!
Service Desk Design Events Near You
Connect with your local Service Desk Design community
Building Scalable Customer Identity Resolution Pipelines on AWS Using AI
Customer identity resolution becomes increasingly complex as organizations scale across multiple systems, regions, and data formats. Traditional rule-based approaches often fail to keep up with data variability, require constant manual tuning, and struggle with real-time processing needs.
This session presents a practical approach to building a scalable identity resolution pipeline using AWS services and modern AI techniques. The architecture combines data ingestion through Amazon S3 and AWS Glue, transformation pipelines using Spark on EMR, and machine learning models deployed via SageMaker for entity matching and standardization. Graph-based relationship modeling is implemented using Amazon Neptune to improve resolution accuracy by incorporating household and shared attribute context.
We will walk through how machine learning models can be used for name and address normalization, how intelligent blocking strategies improve matching efficiency, and how feedback loops can be introduced to continuously improve accuracy. The session also highlights how serverless components such as AWS Lambda can be used for orchestration and real-time processing.
**SPEAKER BIO**
Mosaic Syed is a Senior Data Engineering and Cloud Solutions Architect with over 20 years of experience designing and delivering scalable, secure, and high-performance data solutions across global enterprise environments.
https://www.linkedin.com/in/mosaic-basha-syed-92300856
**CALL FOR SPEAKERS**
Learn more: [https://www.awscolumbus.com/get-involved/](https://www.awscolumbus.com/get-involved/)
**THANK YOU** *VEEAM* for hosting our meetup! To learn more about *Veeam*, please visit their website: [https://www.veeam.com/](https://www.veeam.com/)
**DIRECTIONS**
8800 Lyra Dr #450 · Columbus, OH
go to 4th floor.
**Want to sponsor the pizza and/or bar tab?**
Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com
Building Momentum: From Ambiguity to Execution
**Building a great product is one thing—building momentum behind it is another.**
Join **Senior Product Manager Adam Solaiman** and **User Experience Manager Tyson Smith** for a behind-the-scenes look at what it takes to turn complex ideas into scalable products inside large organizations.
In this session, they’ll share how teams move from ambiguity to execution—navigating organizational complexity, aligning stakeholders, and continuously evolving products after launch.
You’ll walk away with insights on how to:
* Build and sustain momentum across teams
* Adapt to changing priorities without losing direction
* Scale products thoughtfully in complex environments
Whether you're driving a new initiative or growing an existing product, this conversation will give you practical strategies to keep things moving forward.
Come connect, learn, and swap stories with fellow product professionals.
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Food and drinks will be provided by Switchbox, our generous host.
Free parking will be available at the front and back sides of the Switchbox Office.
Building Agents with Microsoft Agent Framework
We will show how to build custom agents with Microsoft Agent Framework. Attendees will learn how to build and custom host agents when Microsoft Foundry is not a viable option.
ServiceNow Knowledge 26 Recap + Topgolf Happy Hour
Couldn't make Knowledge? Or want to debrief the dancing robots or Autonomous Workforce? Join us for a Knowledge '26 recap, insights sharing, a couple rounds of golf, and fun at Topgolf. As always, drinks and food will be provided. More details to come — mark your calendar, RSVP, and save your spot today!
TBD
**Important time note:** Please plan on arriving between 5:30 and 6:00 as the elevators lock after 6 and you'll need to message us and we'll need to come get you.
The building address is 4450 Bridge Park
The entrance is 6620 Mooney St, Suite 400
You will need to scan your ID at the door to get a visitor badge.
**Abstract**
TBD
**YouTube Link**
TBD
General Business Networking - Columbus
**PLEASE BUY TICKETS THROUGH EVENTBRITE. RSVP THROUGH MEETUP IS NOT A TICKET PURCHASE CONFIRMATION.**
Strive welcomes you to 'General Business Networking', Columbus' hottest networking event! We are set in the perfect central location in Downtown for all to join.
Are you interested in business? Want to elevate your career? Meet Consultants, Analysts of all types, Bankers, Software Engineers, Entrepreneurs, and more who are active in the space or are eager to get started.
**\*\*This will be a multi-vertical event\*\***
**There will be professionals with backgrounds in the arts, finance, tech, real estate, healthcare, and more. Come with an open mind, and leave with connections that wouldn't be possible otherwise!**
Pack some business cards and come with an open mind!
Meet your future business partners, employers, coworkers, investors, and friends. You don't want to miss this opportunity to expand your network and create a brighter future.
We will have a space for our event to check-in.
The event will go from 6:00 PM - 8:00 PM (feel free to come at any point in this timeframe).
Name tags will be provided.
Business casual dress code. Job fair attire.
**Remember, it's not who you know, it's who you meet tomorrow!**
We look forward to meeting you at the event!
Sincerely,
Strive Networking Team
*Refund requests are permitted up to 24 hours after purchase, so long as we are not within 48 hours before the event start time. Refunds will be made in full and repaid to your method of payment. Note that we are unable to reimburse PayPal fees.*
*Disclaimer: By attending Strive Networking events you agree to photos/videos taken during the event being used to promote future events.*






















