Service Management

Two complementary takes on what actually decides whether AI delivers value in an organization. One on why role-based structures are the real enabler, the other on what happens to teams when AI starts resolving the tickets. Here's what's planned for the evening: 17:30 - 18:00 - Arrival and first drinks 18:00 - 18:45 - AI Value Creation Starts Beyond Technology by Ralf Günthner 18:45 - 19:30 - When the Bot Takes the Ticket: Keeping Teams Effective as AI Rewrites the Rules by Dagmar Muth 19:30 - 20:30 - Networking, Open Space & More drinks\* **AI Value Creation Starts Beyond Technology** Many companies are currently investing heavily in AI agents, copilots, and automation, yet the expected gains in productivity and innovation often fail to materialize. The reason is rarely technological, but structural: classic hierarchical organizational models are not designed to collaborate effectively with learning, adaptive systems. This keynote explains why role-based work is the decisive enabler for successful AI adoption. In role-based organizations, responsibilities are clearly defined, decision rights are decentralized, and collaboration is dynamically organized, exactly the conditions under which AI agents can deliver maximum value. Drawing on current research (including McKinsey, MIT CISR, and Harvard Business School) and practical examples from industry, mechanical engineering, and chemicals, the keynote shows how companies can combine AI agents with role-based structures to: * drastically shorten implementation timelines * increase acceptance and trust in AI * enable continuous optimization instead of one-off pilot projects * significantly improve the ROI of AI investments The core message: AI does not transform organizations, organizations determine whether AI creates impact. Those who invest today in role-based ways of working, shared leadership, and decentralized decision logic build the operational foundation to not only introduce AI, but scale it strategically. **Ralf Günthner** Ralf Günthner is a transformation expert, entrepreneur, and lecturer with over 25 years of experience in digital transformation, AI, IoT, and organizational development. In his keynotes, he shows why AI value creation does not emerge from algorithms, platforms, or tools, but from leadership, culture, decision-making logic, and effective collaboration. He combines deep technology expertise with systems thinking, neuroscience, and hands-on transformation work. As Co-CEO of Team-Factory GmbH, he supports companies in anchoring AI strategically, creating orientation, and delivering sustainable impact, beyond hype and technology fixation. **When the Bot Takes the Ticket: Keeping Teams Effective as AI Rewrites the Rules** AI agents are starting to resolve incidents, write code, and close tickets. That's great for throughput, but what happens to the humans in the team? Motivation, ownership, skill development, and psychological safety don't disappear as team development topics just because productivity metrics go up. In this talk, Dagmar Muth draws on her work with engineering and product teams navigating AI-driven transformation. She shares what it takes to make AI integration work for the whole team: how to preserve ownership and purpose, keep accountability clear, and build the patterns that distinguish teams that thrive from those that merely adapt. You'll leave with a clear mental model for thinking about team health in AI-augmented setups and concrete questions to bring back to your own team or organization. **Dagmar Muth** Dagmar Muth is a systemic organizational developer and agile coach with 20 years of experience guiding teams and companies through transformation. As a co-worker of pragmatic solutions ag in Zürich, she supports organizations in finding the right setup, processes, and culture to sustain performance from vision to go-live, increasingly in contexts shaped by AI. She works with cross-functional tech and product teams, coaches leaders, and lectures on agile project management at SIB. Her particular focus right now: how organizations integrate AI without losing what makes their teams actually work. Many thanks to our **sponsors**: * Catering Sponsor: **DevOpsDays Zürich** https://www.devopsdays.ch/ * Location Sponsor: **Digicomp** https://www.digicomp.ch/ \* contact us min. 3 days prior to the event if you prefer a vegan option.

SAVE THE DATE: Art and Performance Evening at Manegg Visual and performance artists Gian-Andri Toendury, Nicolas Bercet, Thomas Knuesel and others will exhibit their work and perform a few interactive pieces. An apero will be offered for members of Art Tours, Etc. A great chance to meet one another while participating in a unique artistic event. 10CHF per person. Exact address will be forwarded to confirmed attendees.

**[⚠️ >>Ticket needed (click here)<<](https://link.social-circle.ch/3Aq0) or** **[tickets.social-circle.ch](https://tickets.social-circle.ch/)** 🎉 **Pub Quiz Night** 🎉 Join us for a night full of **mind-bending questions**, **unexpected twists**, and **more laughs than right answers** (probably). Whether you're a trivia wizard or just really good at pretending you know stuff, this night’s for you! Join our whatsapp group for updates on this event: [https://link.social-circle.ch/vo0l](https://link.social-circle.ch/vo0l) 📍 **Location:** BOHO 💰 **Price:** 15.- (includes tasty snacks + a prize for the winning team 🍾) 👥 **How Teams Work:** 🔹 Got a crew? Awesome, bring your squad and show us what you've got! 🔹 Looking to mingle with singles? We’ve got you! → Think 2 girls + 2 guys = the perfect cocktail of brainpower and awkward icebreakers 🔹 Not single? No problem! We’ll still team you up with some brilliant minds and maybe a few terrible guessers for balance 🏆 **What’s in it for you?** Glory, bragging rights, and the sweet, sweet taste of Prosecco-fueled victory. 💬 **Come for the trivia, stay for the chaos.** Spots are limited, so grab your seat before your smarter friend does! 🎟️ ​P.S. Pictures might be taken during the event, if you do not want it please let the organizer know. Tickets are non-refundable. **Want more events like this? Join our WhatsApp community:** [https://link.social-circle.ch/sVZD](https://link.social-circle.ch/sVZD)

In einer coolen Gruppe immer wieder neue Trails entdecken und die jeweils spektakuläre Aussicht auf die Leuchtstadt Luzern aus den unterschiedlichsten Perspektiven geniessen. Unsere Tour startet jeweils am **Donnerstag** um **18.30 Uhr**. Der jeweilige Treffpunkt wird ein paar Tage vorher im WhatsApp-Chat und die App "Klubraum" bekanntgegeben. In 90-120 Minuten versuchen wir mit einem Maximum an Fun die jeweiligen 500 – 1’000 Höhenmeter zu bewältigen. Das gemeinsame Erlebnis steht ganz klar im Vordergrund. Dennoch kommen auch die „Schnelleren“ auf ihre Kosten und werden auf Extraschlaufen „gejagt“. Du möchtest in den WhatsApp-Chat aufgenommen werden? Dann registriere dich über [trail-maniacs Beitrittsanfrage](https://form.jotform.com/202275997370060) Du hast die Möglichkeit ohne Vereinsmitgliedschaft (kostenlos) beizutreten oder Teil der Community zu werden (30.-/Jahr). Wir freuen uns mit dir zusammen die coolen Trails zu rocken!. Bitte jeweils **gute Trailrunningschuhe** mit genügend Grip anziehen. Vom Herbst bis Frühling die **Stirnlampe** nicht vergessen! Im Winter bzw. der Übergangszeit gehören zudem **Spikes** mit ins Gepäck! Die Trainings werden von den zertifizierten Trailrunning-Leitern Guido Hermann und Nathalie von Däniken geleitet. Weitere Infos zu deinen Guides und weitere Angebote findest du unter [Trailrun Zentralschweiz / up2peak](https://trailrunzentralschweiz.ch/) \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- *We rock the flowing trails at the foot of Mount Pilatus in the area between Renggpass and Eigenthal in a cool group. In between we also explore the trails on the Dietschi- and Sonnenberg, the Gütsch-, Biregg- and Meggerwald.*

Coders Monthly is a regular gathering of programmers in Zurich interested in honing their craft. It takes place in Zuerich at Cafe Bar Pluesch (https://cafe-pluesch.ch) on the first Thursday of every month. For the members list, some pics and more, see the Coders Only (https://codersonly.org/events/coders-monthly) site. Hope to see you there! PS: Please join our Discord https://discord.gg/jWUZsKQvrz for any last minute announcements.

**Book your 1:1 before the group sessions fill up.** This is a 60-minute personal consultation with Mel Nikolic — designed to prepare you for the Claude & Aperol workshop series running in August. Whether you're job hunting, thinking about a career move, or just know your online presence is overdue an upgrade, this session gives you the clarity and direction to actually do something about it. *** **What we work on together:** Depending on which Claude & Aperol workshop you're joining, we'll focus on what matters most for you: **If you're joining "Land Your Next Job Using AI" (19. Aug):** We go through your CV together — not to reformat it, but to reposition it. We'll identify what's working, what's costing you interviews, and how to talk about your experience in a way that actually lands. You leave with a clear direction for your job search and a CV worth sending. **If you're joining "Build Your Personal Website" (31. Aug):** We work through your personal brand — your Why, your strengths, how you want to show up, and what you want your website to say about you. You leave with a clear brief that feeds directly into the group build session. **If you're joining both:** We cover the full picture. Career positioning, personal brand, and the story that connects them. *** **About Mel** Mel Nikolic is co-founder of Peakwell and has spent years at the intersection of psychology, marketing, and hiring — including sitting on the other side of the table for senior-level roles. She brings that perspective into every session: what actually makes someone stand out, and what gets them overlooked. *** **Practical details** 📅 Flexible dates in July & August: book directly via Calendly ⏱ 60 minutes, online (video call) 💶 Included in your Claude & Aperol workshop ticket Whether you're job hunting, thinking about a career move, or just know your online presence is overdue an upgrade, this session gives you the clarity and direction to actually do something about it. Depending on which Claude & Aperol workshop you're joining, we'll focus on what matters most for you: **If you're joining "Land Your Next Job Using AI" (19. Aug):** We go through your CV together — not to reformat it, but to reposition it. We'll identify what's working, what's costing you interviews, and how to talk about your experience in a way that actually lands. You leave with a clear direction for your job search and a CV worth sending. Make sure to book your ticket first: https://luma.com/9z8wvgad **If you're joining "Build Your Personal Website" (31. Aug):** We work through your personal brand: your Why, your strengths, how you want to show up, and what you want your website to say about you. You leave with a clear brief that feeds directly into the group build session. Make sure to book your ticket first: https://luma.com/fz5teyt6 **If you're joining both:** We cover the full picture. Career positioning, personal brand, and the story that connects them. *** **The Claude & Aperol workshops this session feeds into:** 🍹 Land Your Next Job Using AI — Wednesday 19. August, 17:30–20:30 → luma.com/9z8wvgad 🌐 Build Your Personal Website Using AI — Monday 31. August, 17:30–20:30 → luma.com/fz5teyt6 Spots are limited. If you haven't booked your workshop yet, do that first then book this coaching session.

⬇️⬇️⬇️ **EN/DE/PR** ⬇️⬇️⬇️ Our 'Ensaio de Bateria' is for regular members of the association and exceptionally for those who have previous experience playing in a samba bateria (please get in touch if you're interested, we'd love to hear from you). In this session, we will dive into fresh material and technique, while also taking the time to perfect individual parts of our existing repertoire if needed. Whether you're looking to improve your groove or refine specific techniques, this is the perfect opportunity to elevate your skills! **What to bring:** * Ear Plugs (we recommend "Alpine Music Pros" from a music shop) * Water Bottle for staying hydrated * Spare T-shirt for afterwards (it gets pretty warm) \-\-\-\-\-\-\- Unsere 'Ensaio de Bateria' ist für regelmäßige Mitglieder des Vereins und ausnahmsweise für diejenigen, die bereits Erfahrung in einer Samba Bateria haben (bitte melde dich, wenn du Interesse hast, wir würden uns freuen, von dir zu hören). In dieser Session werden wir uns mit neuem Material und Technik beschäftigen, uns aber auch die Zeit nehmen, einzelne Teile unseres bestehenden Repertoires zu perfektionieren. Egal, ob du deinen Groove verbessern oder bestimmte Techniken verfeinern möchtest, dies ist die perfekte Gelegenheit, deine Fähigkeiten zu steigern! **Was du mitbringen solltest:** · Ohrstöpsel (wir empfehlen "Alpine Music Pros" aus dem Musikfachhandel) · Eine Wasserflasche, damit du genug Flüssigkeit zu dir nehmen kannst · Ersatz-T-Shirt für danach (es wird ziemlich warm) \-\-\-\-\-\-\- Nosso "Ensaio de Bateria" é para os membros regulares da associação e, excepcionalmente, para aqueles que têm experiência anterior de tocar numa bateria de samba (entre em contato se você estiver interessado, gostaríamos muito de ouvir você!). Nesta sessão, vamos nos aprofundar em novos materiais e na técnica, além de dedicar tempo para aperfeiçoar partes individuais de nosso repertório existente, se necessário. Se estiver procurando melhorar seu groove ou refinar técnicas específicas, esta é a oportunidade perfeita para elevar suas habilidades! **O que trazer:** * Protetores de ouvido (recomendamos "Alpine Music Pros”). * Garrafa d’água para se manter hidratado * Uma troca de roupa para depois do ensaio (fica bem quente)

Come and learn about care 4 kids and let us answer all your questions. Please find us at Starbucks Europaallee 7 (next to HB Zurich). We have care 4 kids sign set up so you can find us faster. :) Please bring us your CV and have a refreshing drink. We very much look forward to meeting you! ***

Welcome to the Open Level Play Session. This session takes place every Saturday from 12:15 to 13:45 at the Yonex Badminton Hall Hardbrücke. The number of players on the waitlist one week in advance determines the number of courts booked. If you are on the waitlist but can no longer attend, please remove yourself as early as possible. Open to players of all skill levels. This session is for doubles with a relaxed and social focus. Ideal for casual play, improvement and meeting new players. Payment can be made via TWINT after the session.

Are you Canadian or have friends/family that are Canadian? Maybe you lived in Canada or visted and just love the culture and people? Come celebrate Canada's National Day on Saturday July 4th and connect with other Canadians living in Switzerland with a picnic at Lake Zurich. Let’s meet in front of the China Garden, at the “Chinawiese”. Look out for the big Canadian flag. Feel free to wear your most beloved Canadian attire to show off your Canadian pride. I'll arrive there a little earlier to set up the grill and flags, and no worries if you arrive a little later. Location: Blatterwiese (In front of China Garden) [https://goo.gl/maps/HvnSosBob5aqi2ce8](https://goo.gl/maps/HvnSosBob5aqi2ce8?fbclid=IwZXh0bgNhZW0CMTAAc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHnEV09PhrHQ5owDFIS8fcoIB8tnutOCHnajVrqPiU2ngBVGh5hb4OumJEtDl_aem_hJe0jg4H90S1MYyu94C8cw) Like every year, I will bring my portable BBQ along for everyone to use, as well as disposable plates and cutlery. There is also a public grill nearby that is a little bigger if you are impatient and there is no room left on the grill. There will be a small table setup where you can place food that you want to share with the group(potluck style with salads, deserts, etc.). Please bring your own meat/drinks as well. Be prepared for the weather! Other things that may be useful to bring along: picnic blankets, camping chairs, sun block, towels/swim suits for the lake, umbrellas and rain gear. If the weather forecast looks terrible, the event might be cancelled, so please check this post shortly beforehand on the official event page if the weather looks bad. This is an open event for anyone, there is no attendee limit, so feel free to bring your significant other, family, friends or any other fans of Canada. You can find the official event page here on Facebook: [https://fb.me/e/9bkPOThXV](https://fb.me/e/9bkPOThXV) P.S. I'll try to set up the grill near the trees on the right side (If you are facing Chinagarten, towards where the Züri WC is, [https://maps.app.goo.gl/WeuQSCKNegsxxzws9](https://maps.app.goo.gl/WeuQSCKNegsxxzws9?fbclid=IwZXh0bgNhZW0CMTAAc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHnEV09PhrHQ5owDFIS8fcoIB8tnutOCHnajVrqPiU2ngBVGh5hb4OumJEtDl_aem_hJe0jg4H90S1MYyu94C8cw) ), keep an eye out for Canada flags and red clothing). See you then!

Welcome to the Open Level Play Session. This session takes place every Saturday from 10:45 to 12:15 at the Yonex Badminton Hall Hardbrücke. The number of players on the waitlist one week in advance determines the number of courts booked. If you are on the waitlist but can no longer attend, please remove yourself as early as possible. Open to players of all skill levels. This session is for doubles with a relaxed and social focus. Ideal for casual play, improvement and meeting new players. Payment can be made via TWINT after the session.

Welcome to the Competitive Play Session. This session takes place every Saturday from 10:45 to 12:15 at the Yonex Badminton Hall Hardbrücke. The number of players on the waitlist one week in advance determines the number of courts booked. If you are on the waitlist but can no longer attend, please remove yourself as early as possible. Players are accepted into the session based on skill suitability. This session is for experienced players looking for quality games. Play is focused on doubles with a competitive mindset and consistent rallies. You should be comfortable smashing, return smashes and keeping up a moderate tempo throughout the session. New players and those who are new to badminton are welcome to join the PM Session (Open Level Play). Payment can be made via TWINT after the session.

We're planning a hands-on technical session focused on building AI solutions in ServiceNow - think skills, agents, and real-world use cases. If you’re curious about AI on the platform, RSVP now and stay tuned for more details. Let's build together!

Topic to be announced. **CALL FOR SPEAKERS** Learn more: https://www.awscolumbus.com/get-involved/ **THANK YOU** *VEEAM* for hosting our meetup! To learn more about *Veeam*, please visit their website: https://www.veeam.com/ **DIRECTIONS** 8800 Lyra Dr #450 · Columbus, OH go to 4th floor. **Want to sponsor the pizza and/or bar tab?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com

Highlights and Hidden Gems in SQL Server 2025 With so much emphasis on cloud data platforms and AI these days, SQL people can feel left behind by all the marketing hype. SQL Server 2025 was officially released in November of 2025, though, and contains a ton of improvements that will make our SQL Server deployments a bit faster, better, and more secure. There are even more improvements tucked into the release that never made a marketing blog or press release that you'll likely be learning about for the first time in this session! Join this session to learn about what makes your high availability a little more available, your performance a bit more performant, and your database more developer and app-friendly. Come spend an hour with SQL people talking SQL Server 2025 – the good, the "not quite ready for prime time", and the hidden awesomeness.

You can sleep in on the Sesquicentennial (observed), we’re shifting to the following Friday. But join the local UX community for a chat and some biscuits to catch up. If you were in CA for Figma Config, tell us all the lines and you can tell me how I can animate an SVG without coding it by hand, and why I’d even want to. Thanks to the team at Nationwide of supporting the group.

Want to be a speaker? submit your talk to our Call for Presenters!!! https://sessionize.com/azure-cbus-2026/

http://photos2.meetupstatic.com/photos/event/2/a/9/6/600_348310902.jpeg Instructor - Crow, HPS Class fee is $30 at the door or approved exchange RSVP with Advance pay of $25 (discounted) by PayPal on the web or by contacting Enchanted Elements (614) 437-2642. Reservations made directly to Enchanted Elements will be added to the class list manually not online. Private Instruction ~ Closed to the Public ~ Initiated Members Only Please come prepared for ritual. Blessings ~ Crow

Most people use LLMs by feel: ask a question, read the answer, decide whether it “seems good,” and move on. That works for casual use. It does not work when you are building software, automating workflows, writing important documents, or relying on AI for anything that needs to be repeatable. In this talk, we’ll look at how to improve and evaluate the inputs and outputs of LLMs using practical measurement techniques. We’ll cover how prompt changes affect results, how to compare outputs, how to build simple evaluation sets, and how math-based methods like similarity scoring can help you move beyond guesswork. This will be beginner-friendly, so even if you don't know anything about AI, you should get something out of it. However, this will be a little more technical than our intro talks. You do not need to be an AI researcher, but programmers and technically curious attendees will get a lot out of it. We’ll cover: * Why “it looks good” is not enough * How to improve prompts by changing the input, context, and constraints * How to compare LLM outputs more systematically * Basic evaluation techniques for accuracy, consistency, and usefulness * How embeddings, cosine similarity, and scoring can help evaluate results * Where automated evaluation works — and where humans still need to stay in the loop By the end, you’ll have a practical mental model for treating LLMs less like magic and more like systems you can test, measure, and improve. LOGISTICS AND PARKING: The talk starts at 7:00 PM. The first half hour is reserved for everyone to get set up and mingle. Free pizza and drinks! The cheapest parking option is to find street parking, which will only cost you a few bucks. Otherwise, park in the nearby veteran's museum lot for $8. It's highly recommended you avoid the nearby $15 garage parking.