Service Management

**Hello ServiceNow Developers of Switzerland!** We warmly invite you to our next ServiceNow Developer User Group meetup in Zürich! Whether you are a developer, admin, consultant, or architect, your ideas and suggestions are guaranteed to be valuable and will be incorporated into the functioning of our group. **What to Expect:** * **Networking and Community Building:** Meet new people who also work in the ServiceNow field. This is a great opportunity to connect with like-minded individuals and expand your professional network. * **Open Forum:** Share your experiences, ask questions, and provide feedback on what you would like to see in future meetups. * **Free Snacks and Drinks** **IMPORTANT!!!** We want these events to truly be a "safe space" for ServiceNow professionals in Switzerland, so all recruitment and sales activities are prohibited. The organizers reserve the right to exclude anyone who violates this rule from the events. **RSVP and Participation:** Please RSVP via the event page to help us plan. The venue requires a list of attendee names in advance, so please include your name to avoid any issues at entry. **Note:** The event is primarily planned to be held in German, but we are happy to switch to English if needed (e.g., for non-german speaking participants or speakers). Most of the presented content (presentations, videos, demos, etc.) will be in English by default. We are excited to start this journey with you and to build a strong and supportive ServiceNow community in Zürich. Don’t miss out on this new opportunity! See you there! **Meetup Agenda:** 🎤 18:00 arrival and registration 🎤 18:30 Modern Development in ServiceNow 🎤 19:00 Open QA 🎤 19:30 Game Time **Location:** Swisscom Office Maschinenstrasse 10. · Zürich, ch

As it is sometimes difficult in Switzerland to practice high german, in 2010 we decided to organize a conversation group that is free to everyone who wants to practice german and socialize. WhatsApp group for easier contact: https://chat.whatsapp.com/KmMkpiQxs291vTPv2RBNm4

**In diesem Beitrag schildert der Collaboard-Geschäftsführer Michael Görög die Aufholjagd seines kleinen Teams gegen etablierte internationale Wettbewerber, die teils Jahre Vorsprung hatten. Und wie daraus eine starke, souveräne und sichere Alternative zu Mural und Miro wird, die beim Gebrauch auch noch Spass macht.** Collaboard begann mit dem Aufstieg agiler Arbeitsformen und aus dem Wunsch, interaktiv an elektronische Whiteboards zu arbeiten. Der ursprüngliche Fokus lag daher auf einer Whiteboard-Software für interaktive Displays, um Meetings und Workshops im physischen Raum digitaler und interaktiver zu gestalten. Aber mit der Pandemie veränderte der Markt sich radikal. Über Nacht brach der ursprüngliche Product-Market-Fit von Collaboard in sich zusammen: Statt digital unterstützter Zusammenarbeit im gemeinsamen Büro oder Sitzungszimmer war jetzt Remote-Work angesagt. Das Collaboard-Team stand damit vor der radikalen Herausforderung, innert kürzester Zeit aus der elektronischen Whiteboard-Software ein digitales Whiteboard für Remote-Zusammenarbeit zu entwickeln. ••• [Michael Görög](https://www.linkedin.com/in/michael-gorog/) ist Co-Founder von [Collaboard](https://www.collaboard.app), einer in der Schweiz entwickelten Online-Whiteboard-Lösung für visuelle Zusammenarbeit. Mit über 16 Jahren Erfahrung in der Softwarebranche treibt er Innovationen im Bereich visueller Teamarbeit voran. Sein besonderer Fokus liegt dabei auf Sicherheit, Datenschutz und dem Einsatz moderner Technologien wie KI.

Welcome to our meetup! In our meetups we openly discuss and share our experiences related to running an Amazon FBA business, Amazon KDP business or other online business out of Switzerland. There's no fixed agenda or presentations/speakers. Everyone gets the chance to shortly introduce his/her experience with online business so far and to discuss any issues he/she is facing at the moment. Our meetups are valuable both for people just starting out as well as for experienced entrepreneurs. Next to providing useful practical information, I believe our meetups are just as valuable for the chance to meet similar minded, motivated entrepreneurs. It's great for your own mindset to meet other people who also think out of the 9-to-5 box. Furthermore, our meetups provide a good networking opportunity: we already have various collaborations between members of our group resulting from our meetups. We will meet in the lobby of the Motel One hotel (Stockerstrasse 61, corner of Brandschenkestrasse; after you entered the motel, you'll find the lobby at the far left). If you like to have a drink, please get it at the bar before coming to the lobby, so we can start on time at 7pm. Meetups are held in English, unless all participants understand German. Please only sign up if you're actually planning on coming. Looking forward to meeting you! \*\*\* no hidden agenda, no one trying to sell you his services, 100% entrepreneurs helping entrepreneurs \*\*\*

We live in an age of unprecedented progress. Advances in medicine, technology, education, and human rights have given us opportunities and freedoms that previous generations could not even imagine. Yet, despite these achievements, many of us feel increasingly anxious, restless, exhausted, and overwhelmed. How can a society that has gained so much leave so many feeling depleted and always lonhing for more? The philosopher Byung-Chul Han argues that this is not a contradiction, but a defining **feature** of our time. In his book *The Burnout Society*, he suggests that the crisis of modern life stems not from **oppression**, prohibition, or negativity, but from an **excess of positivity**—the constant pressure to achieve, optimize, perform, and become more. Han captures this paradox in one of his most famous observations: *"The complaint of the depressive individual, 'Nothing is possible,' can only occur in a society that thinks, 'Nothing is impossible.'"* In a world where limitless possibility has become an expectation, failure, exhaustion, and inadequacy are increasingly experienced as personal shortcomings rather than social problems. Today, we will explore Han's diagnosis of the modern condition, why burnout has become so widespread, and what his philosophy reveals about a possible way out. **Preparation:** You can get a good introduction of the topic by watchin one of the below videos: [Why We're All Burning Out: Byung-Chul](https://www.youtube.com/watch?v=XlRlWuEyt8E) [Achievment Society - Byung-Chul Han | Philosophize This](https://www.youtube.com/watch?v=Jm56nQ31kBk) **For Philosophical Minds Zurich theme events in general:** At our theme events, we begin with a brief topic introduction, followed by engaging discussions in small groups. It’s all about conversation, not just listening. Also, please note, we keep the atmosphere relaxed and informal—**there’s** **no pressure to speak in front of anyone**. **Important:** When you register for the event, please commit to it and don't be a NO SHOW. Presumably, when the ancient philosophers decided to go to an event, they kept to it.
 We look forward to seeing you. **Payment:** You can pay at the venue (Twint/Revolut/Cash). Thus, if you want to register at Meetup just click attend - no more needed ;). We look forward to seeing you.

Sessions of **individual runic readings** are available for beginners all along summer, both online (75 CHF) and offline in Zurich (100 CHF). These sessions are **NOT** esoteric or divinatory. We're approaching runes as **a symbolic system of archetypes** to examine any situation or question that is currently relevant to you. *If you feel stuck in a situation and cannot see a way forward, are facing a difficult decision, navigating a period of uncertainty, or trying to understand a recurring pattern in your life, a runic reading may offer a different perspective.* **You will receive:** • a clearer and systemic understanding of what is actually happening; • insight into hidden influences affecting the situation; • a better understanding of why certain difficulties keep repeating; • greater clarity around available options and their likely consequences; • practical ideas for what to do next. For registration and payment details, send me a direct message or fill in this form [The Alchemist Lab - Contact](https://alchemistlab.ch/Contact)

Two complementary takes on what actually decides whether AI delivers value in an organization. One on why role-based structures are the real enabler, the other on what happens to teams when AI starts resolving the tickets. Here's what's planned for the evening: 17:30 - 18:00 - Arrival and first drinks 18:00 - 18:45 - AI Value Creation Starts Beyond Technology by Ralf Günthner 18:45 - 19:30 - When the Bot Takes the Ticket: Keeping Teams Effective as AI Rewrites the Rules by Dagmar Muth 19:30 - 20:30 - Networking, Open Space & More drinks\* **AI Value Creation Starts Beyond Technology** Many companies are currently investing heavily in AI agents, copilots, and automation, yet the expected gains in productivity and innovation often fail to materialize. The reason is rarely technological, but structural: classic hierarchical organizational models are not designed to collaborate effectively with learning, adaptive systems. This keynote explains why role-based work is the decisive enabler for successful AI adoption. In role-based organizations, responsibilities are clearly defined, decision rights are decentralized, and collaboration is dynamically organized, exactly the conditions under which AI agents can deliver maximum value. Drawing on current research (including McKinsey, MIT CISR, and Harvard Business School) and practical examples from industry, mechanical engineering, and chemicals, the keynote shows how companies can combine AI agents with role-based structures to: * drastically shorten implementation timelines * increase acceptance and trust in AI * enable continuous optimization instead of one-off pilot projects * significantly improve the ROI of AI investments The core message: AI does not transform organizations, organizations determine whether AI creates impact. Those who invest today in role-based ways of working, shared leadership, and decentralized decision logic build the operational foundation to not only introduce AI, but scale it strategically. **Ralf Günthner** Ralf Günthner is a transformation expert, entrepreneur, and lecturer with over 25 years of experience in digital transformation, AI, IoT, and organizational development. In his keynotes, he shows why AI value creation does not emerge from algorithms, platforms, or tools, but from leadership, culture, decision-making logic, and effective collaboration. He combines deep technology expertise with systems thinking, neuroscience, and hands-on transformation work. As Co-CEO of Team-Factory GmbH, he supports companies in anchoring AI strategically, creating orientation, and delivering sustainable impact, beyond hype and technology fixation. **When the Bot Takes the Ticket: Keeping Teams Effective as AI Rewrites the Rules** AI agents are starting to resolve incidents, write code, and close tickets. That's great for throughput, but what happens to the humans in the team? Motivation, ownership, skill development, and psychological safety don't disappear as team development topics just because productivity metrics go up. In this talk, Dagmar Muth draws on her work with engineering and product teams navigating AI-driven transformation. She shares what it takes to make AI integration work for the whole team: how to preserve ownership and purpose, keep accountability clear, and build the patterns that distinguish teams that thrive from those that merely adapt. You'll leave with a clear mental model for thinking about team health in AI-augmented setups and concrete questions to bring back to your own team or organization. **Dagmar Muth** Dagmar Muth is a systemic organizational developer and agile coach with 20 years of experience guiding teams and companies through transformation. As a co-worker of pragmatic solutions ag in Zürich, she supports organizations in finding the right setup, processes, and culture to sustain performance from vision to go-live, increasingly in contexts shaped by AI. She works with cross-functional tech and product teams, coaches leaders, and lectures on agile project management at SIB. Her particular focus right now: how organizations integrate AI without losing what makes their teams actually work. Many thanks to our **sponsors**: * Catering Sponsor: **DevOpsDays Zürich** https://www.devopsdays.ch/ * Location Sponsor: **Digicomp** https://www.digicomp.ch/ \* contact us min. 3 days prior to the event if you prefer a vegan option.

Come and learn about care 4 kids and let us answer all your questions. Please find us at Starbucks Europaallee 7 (next to HB Zurich). We have care 4 kids sign set up so you can find us faster. :) Please bring us your CV and have a refreshing drink. We very much look forward to meeting you! ***

**[⚠️ >>Ticket needed (click here)<<](https://link.social-circle.ch/3Aq0) or** **[tickets.social-circle.ch](https://tickets.social-circle.ch/)** 🎉 **Pub Quiz Night** 🎉 Join us for a night full of **mind-bending questions**, **unexpected twists**, and **more laughs than right answers** (probably). Whether you're a trivia wizard or just really good at pretending you know stuff, this night’s for you! Join our whatsapp group for updates on this event: [https://link.social-circle.ch/vo0l](https://link.social-circle.ch/vo0l) 📍 **Location:** BOHO 💰 **Price:** 15.- (includes tasty snacks + a prize for the winning team 🍾) 👥 **How Teams Work:** 🔹 Got a crew? Awesome, bring your squad and show us what you've got! 🔹 Looking to mingle with singles? We’ve got you! → Think 2 girls + 2 guys = the perfect cocktail of brainpower and awkward icebreakers 🔹 Not single? No problem! We’ll still team you up with some brilliant minds and maybe a few terrible guessers for balance 🏆 **What’s in it for you?** Glory, bragging rights, and the sweet, sweet taste of Prosecco-fueled victory. 💬 **Come for the trivia, stay for the chaos.** Spots are limited, so grab your seat before your smarter friend does! 🎟️ ​P.S. Pictures might be taken during the event, if you do not want it please let the organizer know. Tickets are non-refundable. **Want more events like this? Join our WhatsApp community:** [https://link.social-circle.ch/sVZD](https://link.social-circle.ch/sVZD)

Welcome to the Open Level Play Session. This session takes place every Saturday from 10:45 to 12:15 at the Yonex Badminton Hall Hardbrücke. The number of players on the waitlist one week in advance determines the number of courts booked. If you are on the waitlist but can no longer attend, please remove yourself as early as possible. Open to players of all skill levels. This session is for doubles with a relaxed and social focus. Ideal for casual play, improvement and meeting new players. Payment can be made via TWINT after the session.

Welcome to the Open Level Play Session. This session takes place every Saturday from 12:15 to 13:45 at the Yonex Badminton Hall Hardbrücke. The number of players on the waitlist one week in advance determines the number of courts booked. If you are on the waitlist but can no longer attend, please remove yourself as early as possible. Open to players of all skill levels. This session is for doubles with a relaxed and social focus. Ideal for casual play, improvement and meeting new players. Payment can be made via TWINT after the session.

We're planning a hands-on technical session focused on building AI solutions in ServiceNow - think skills, agents, and real-world use cases. If you’re curious about AI on the platform, RSVP now and stay tuned for more details. Let's build together!

Highlights and Hidden Gems in SQL Server 2025 With so much emphasis on cloud data platforms and AI these days, SQL people can feel left behind by all the marketing hype. SQL Server 2025 was officially released in November of 2025, though, and contains a ton of improvements that will make our SQL Server deployments a bit faster, better, and more secure. There are even more improvements tucked into the release that never made a marketing blog or press release that you'll likely be learning about for the first time in this session! Join this session to learn about what makes your high availability a little more available, your performance a bit more performant, and your database more developer and app-friendly. Come spend an hour with SQL people talking SQL Server 2025 – the good, the "not quite ready for prime time", and the hidden awesomeness.

Topic to be announced. **CALL FOR SPEAKERS** Learn more: https://www.awscolumbus.com/get-involved/ **THANK YOU** *VEEAM* for hosting our meetup! To learn more about *Veeam*, please visit their website: https://www.veeam.com/ **DIRECTIONS** 8800 Lyra Dr #450 · Columbus, OH go to 4th floor. **Want to sponsor the pizza and/or bar tab?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com

You can sleep in on the Sesquicentennial (observed), we’re shifting to the following Friday. But join the local UX community for a chat and some biscuits to catch up. If you were in CA for Figma Config, tell us all the lines and you can tell me how I can animate an SVG without coding it by hand, and why I’d even want to. Thanks to the team at Nationwide of supporting the group.

Want to be a speaker? submit your talk to our Call for Presenters!!! https://sessionize.com/azure-cbus-2026/

http://photos2.meetupstatic.com/photos/event/2/a/9/6/600_348310902.jpeg Instructor - Crow, HPS Class fee is $30 at the door or approved exchange RSVP with Advance pay of $25 (discounted) by PayPal on the web or by contacting Enchanted Elements (614) 437-2642. Reservations made directly to Enchanted Elements will be added to the class list manually not online. Private Instruction ~ Closed to the Public ~ Initiated Members Only Please come prepared for ritual. Blessings ~ Crow

Most people use LLMs by feel: ask a question, read the answer, decide whether it “seems good,” and move on. That works for casual use. It does not work when you are building software, automating workflows, writing important documents, or relying on AI for anything that needs to be repeatable. In this talk, we’ll look at how to improve and evaluate the inputs and outputs of LLMs using practical measurement techniques. We’ll cover how prompt changes affect results, how to compare outputs, how to build simple evaluation sets, and how math-based methods like similarity scoring can help you move beyond guesswork. This will be beginner-friendly, so even if you don't know anything about AI, you should get something out of it. However, this will be a little more technical than our intro talks. You do not need to be an AI researcher, but programmers and technically curious attendees will get a lot out of it. We’ll cover: * Why “it looks good” is not enough * How to improve prompts by changing the input, context, and constraints * How to compare LLM outputs more systematically * Basic evaluation techniques for accuracy, consistency, and usefulness * How embeddings, cosine similarity, and scoring can help evaluate results * Where automated evaluation works — and where humans still need to stay in the loop By the end, you’ll have a practical mental model for treating LLMs less like magic and more like systems you can test, measure, and improve. LOGISTICS AND PARKING: The talk starts at 7:00 PM. The first half hour is reserved for everyone to get set up and mingle. Free pizza and drinks! The cheapest parking option is to find street parking, which will only cost you a few bucks. Otherwise, park in the nearby veteran's museum lot for $8. It's highly recommended you avoid the nearby $15 garage parking.