Service Management

Kommen Sie vorbei und lernen Sie care 4 kids kennen. Wir stellen uns vor, erzählen Ihnen über unseren Jobmöglichkeiten und beantworten alle Ihre Fragen. Wir sind im Starbucks an der Europaallee 7 (neben HB Zürich). Sie finden uns drinnen am Tisch . Auf dem Tisch sind care 4 kids Schablonen aufgestellt, damit Sie uns schneller sehen.:) Bitte bringen Sie Ihren vollständigen Lebenslauf mit und konsumieren Sie ein erfrischendes Getränk. Wir freuen uns auf Sie. *** Come and learn about care 4 kids and let us answer all your questions. Please find us at Starbucks Europaallee 7 (next to HB Zurich). We have care 4 kids sign set up so you can find us faster. :) Please bring us your CV and have a refreshing drink. We very much look forward to meeting you! ***

**Hey fellow AWS enthusiasts! ✨** This evening we'll takle our AWS costs! 💪🏻💸 We are happy to have **[Meisi Zhan](https://www.linkedin.com/in/meisi-z-52702b61/),** a Customer Facing Cloud Engineer @ codecentric, joining to walk us through **FinOps in Action with AWS Spot Instances**. Thanks to our friends at **[codecentric Nürnberg](https://www.codecentric.de/standorte/nuernberg)** for sponsoring the event with food and drinks and opening their wonderful offices for us! **📆 Tonight's Agenda** 19:00 - Welcoming **19:15 - Talk by Meisi followed by Q&A and knowledge sharing** 20:00 - Food, Drinks & Networking Looking forward to seeing you 👋🏻 **[Nora](https://www.linkedin.com/in/nora-schoener/)** & **[Frank](https://www.linkedin.com/in/frankprechtel/)** \-\-\- The talk ⤵️ **FinOps in Action: Real-World Cost Optimization using AWS Spot Instance** The talk is about our AWS funded PoC project, this project demonstrates the implementation of FinOps principles by leveraging AWS Spot Instances to achieve significant infrastructure savings without compromising workload performance. It provides a technical blueprint for orchestrating Spot Fleets and Auto Scaling groups, offering a practical approach to data-driven cloud financial management. The speaker⤵️ **Meisi Zhan** is a distinguished Customer-facing Cloud Consultant and Evangelist at codecentric, bringing over eight years of expertise in IT consulting and software engineering. As a highly experienced Pre-Sales Engineer and Solution Architect, she has a proven track record of building trusted advisor relationships and driving customer success across multi-cloud environments, including AWS, Azure, and GCP. Meisi excels at translating complex technical challenges into quantifiable, TCO-justified business value and viable technical architectures. Her approach focuses on Transformation Consulting, DevOps, and FinOps, ensuring that cloud-native solutions are both innovative and financially optimized. Get in Contact with Meis through [LinkedIn](https://www.linkedin.com/in/meisi-z-52702b61/). \-\-\- **Please note:** At the event, photos and videos will be taken for marketing purposes both by our hosts and our location sponsors. We try to offer a hybrid experience by providing a video stream of the talk. There will be no recording published after the event. Please also keep in mind, that we try our best effort to provide a good streaming experience. We don't offer a professional stream, so delays, technical issues or other interference are a matter to be tolerated.

**What this is** A high-trust table for builders. Share one concrete challenge, trade smart feedback, celebrate wins, and leave with 2–3 next steps plus a couple of new allies. **Where** Motel One Zurich, bar area. Head to the bar and ask for Financial Network Zurich. **When** Mondays, 19:00 to 22:00 19:00 arrivals and hellos 19:30 open 10 min hot seats for founders and feedback (max 5) 20:30 open networking until 22:00 **How we roll** Discreet, high-signal conversation. No pitch theater. No flexing. Just real problems and practical help. **Bring** Your priority of the week, a clear ask, and a positive mindset. **Food and drinks** Order food and drinks with the waitresses whenever you like. **LINKS** Community Owner’s Direct (All Infos & Questions): Alessandro +41 76 279 32 84 WhatsApp Group: https://chat.whatsapp.com/DCSSmdHj7xr6F39ZAAWubX Financial Network Zurich: https://www.meetup.com/entrepreneurs-focus-and-network-workshop/ Founder’s Links (Alessandro): https://linktr.ee/alessandronfthyme

Hallo! Mein Name ist Michał und ich bin langjähriger Meditationspraktizierender und Bewusstseins-Coach. (Die Veranstaltung findet im GZ Heuried – Döltschiweg 130, 8055 Zürich statt. **Ich bitte um eine schriftliche Bestätigung deiner Teilnahme bei der Anmeldung.)** https://gz-zh.ch/gz-heuried/angebote/meditation-runterkommen/ In dieser geführten Meditation werden wir die Realität genau so beobachten, wie sie ist. Wir konzentrieren uns auf den Geist, den Körper und die Empfindungen im Körper. Die von mir geleitete Meditation ist in der Vipassana-Tradition verwurzelt und enthält Elemente der non-dualen Bewusstheit. Ich verwende keine Visualisierungen oder göttliche Bilder – sie ist so einfach wie möglich und meiner Erfahrung nach die effektivste Methode, die wahre Natur der Realität allmählich Tropfen für Tropfen zu erkennen. Diese Meditation ist für alle spirituellen oder religiösen Hintergründe offen. Der Abend besteht aus **einer Stunde Meditation**, gefolgt von **30 Minuten Fragen und Antworten**. Ich würde mich sehr freuen, wenn du an diesem Abend teilnehmen würdest. **Gebühr – 20 CHF**. Wenn du finanzielle Schwierigkeiten hast, kontaktiere mich bitte, und wir können über andere Möglichkeiten sprechen.

Hello, You are warmly invited to the **2026 InnoCORE Global Postdoctoral Job Fair** in Zürich, which will take place on 8 June 2026, from 11:00 AM to 5:00 PM. Korea’s leading science and technology institutes—**KAIST, GIST, DGIST, and UNIST**—are seeking postdoctoral researchers who are ready to help shape the future through world-class research infrastructure and strong international collaboration. The 2026 InnoCORE Global Postdoctoral Job Fair will be held in major cities across Europe and will offer a valuable opportunity to explore research careers, postdoctoral positions, and PhD-related opportunities in Korea. The event will feature an introduction to the InnoCORE research groups, along with opportunities for 1:1 Research Meeting (with potential interview opportunity) with research teams based on participants’ fields of interest. We hope this event will be a meaningful opportunity for those who are ready to begin a new research journey in Korea or continue their work on a broader global stage. If you are interested, please apply through the link below. For more information about this event, please visit : [https://www.innocore-jobfair.com/](https://www.innocore-jobfair.com/ "https://www.innocore-jobfair.com/") To participate in the event survey : [https://forms.gle/t86FCMUKjtt1f5cLA](https://forms.gle/t86FCMUKjtt1f5cLA "https://forms.gle/t86FCMUKjtt1f5cLA") Thank you.

Let's do it! 1. Let's meet at the entrance 6:45 PM 2. Get your tickets or abo 3. We enter the changing rooms at 7 PM sharp, no waiting 4. Off we go! Cheers. Looking forward! More about the group: **🏊‍♂️ Swim Maniacs - Dive In, Clear Your Mind, Connect** Your weekly dose of water therapy! **WHAT WE'RE ABOUT** Swim Maniacs is for people who believe Monday evenings should end better than they began. We're a small, welcoming group that turns swimming into a tiny habit that transforms your week. No pressure, no competition - just 15-30 minutes of pure enjoyment in the water with fantastic people (yes we are!) **WHEN**: Mondays, 7 PM sharp **DURATION**: 15-30 minutes, but you can make a few extra laps! We will admire your moves **WHERE**: Oberaegeri Indoor pool (fall/winter/spring) or Beautiful local lake Unteraegeri Badi (summer, when water >20°C+) **GROUP SIZE**: Maximum 6-8 swimmers (let's see how we grow) **WEATHER POLICY**: We swim rain or shine in summer - it's liberating! **NO-PRESSURE**: After a swim (or if you feel so - instead of one), you can enjoy a whirlpool area outside **OUR SIMPLE RULES** 1. Show up consistently (we hold each other accountable with kindness) 2. Swim at your own pace - fast, slow, or somewhere in between 3. Be friendly and welcoming to newcomers 4. No phones in the pool area (common! we don't have to tell this) 5. If you can't make it, give the group a heads up 6. Show up on time! We start 7pm entering the changing room and meet say 6:50PM at the entrance **WHY JOINING** 1. Anyone who need to decompress 2. Anyone looking for accountability without judgment 3. People who want to meet genuine, health-conscious friends 4. Swimmers of any level (from "I can swim a length" to former competitors) 5. Those ready to build one tiny habit that makes Monday evenings magical **LOGISTICS** 1. Bus 601/611 from Zug to Oberaegeri directly 2. Paid car parking nearby (pretty limited capacity) 3. Contacts of and directions: see the [Aegeribad website](https://www.aegeribad.ch/kontakt.html) **🏊‍♂️ READY TO DIVE IN? 🏊‍♂️** Join us next Monday - the water (and we) are waiting for you!

☕💀 **Death Café Zürich #6 @ Sphères** Join us for the evening to talk about death, life, and everything in between. If you are tired of small talk, and want to explore conversations in other directions: art, philosophy, science, mental health and so on. 🕕 **When:** Monday 8th June 2026, 18:30–21:00 📍 **Where:** Sphères, Hardturmstrasse 66, Zürich 💰 **Cost:** Free – please plan to buy a drink or small snack to support the café. Everyone is welcome. Let’s talk, listen, and share – about life, and what makes it meaningful. 🌿 If we are more than 10 you can come anyway Look for the cup with a skull or ask at the bar where we are

*Due to the weather forecast, we have decided to postpone the event until next Wednesday.* Let’s do something different from the usual meetup format. We’ll start with a scenic \~1.5h hike from Uetliberg to Felsenegg, with rotating discussion pairs and small groups along the trail. Every 20 minutes, we switch conversation partners and dive into a new topic around product thinking, leadership, team dynamics, facilitation, delivery, career growth, or whatever challenges are currently on your mind. The goal is simple: \*meet interesting people * exchange practical experience \*enjoy Zürich nature instead of another conference room. We’ll finish with a relaxed group dinner at Restaurant Felsenegg overlooking the lake and city. Start: 17:45 at Uetliberg station Route: Uetliberg → Felsenegg Hiking level: Easy/moderate Hiking time: \~1.5h Dinner afterward at Felsenegg Easy return via cable car + train Bring comfortable shoes, curiosity, and a topic you’d love to discuss. Four-legged networking companions welcome too.

Engage with **thought-provoking keynotes**, participate in **interactive sessions**, and **network** with industry leaders and fellow product enthusiasts. Whether you're a seasoned professional or just beginning your journey in product management, this half-day conference offers learning opportunities for all levels of expertise. Tickets cover refreshments and snacks during breaks, as well as a networking Apéro at the conference's conclusion. Tickets are non-refundable, and the agenda is subject to change. By purchasing a ticket, you acknowledge that photos may be taken during the event. If you prefer not to have your photo shared, please contact the organizer. **Interested in a combi ticket for the SUMMIT and our pre-conference workshop "[AI Essentials for PMs](https://eventfrog.ch/en/p/courses-seminars/vocational-education/ai-essentials-for-product-managers-workshop-7392202884182503088.html)"** with Julia Bastian? You can get it [via Eventfrog](https://eventfrog.ch/en/p/courses-seminars/vocational-education/ai-essentials-for-product-managers-workshop-7392202884182503088.html). The **Leadership Brunch** is an exclusive and intimate gathering designed specifically for leaders overseeing teams of three or more Product Managers. This ticket can only be purchased [via Eventfrog](https://eventfrog.ch/en/p/courses-seminars/vocational-education/ai-essentials-for-product-managers-workshop-7392202884182503088.html). **CONFERENCE LINE-UP** *** TIM HERBIG (Product Coach and Author of *Real Progress,* Hamburg): **Improving your Product Strategy in Real Time** Product Strategy doesn’t have to be this mysterious, monolithic artifact others get to work on and you don’t get clarity from. When we turn from frameworks and slides to the fundamental questions strategy needs to answer, a new possibility of pragmatic decision-making emerges – No matter your company size, industry, or job title. In this workshop-from-the stage, we will create clarity for your product strategy challenges by tackling them live and in real-time in Miro. Be prepared to come with your real-life questions, and leave with clarity on your next step. DOMINIQUE JOST (Head of Product at Doist, Bern): **End-to-End PM or End-of PM?** No hype. No hero stories. Just the practical, unfiltered lessons from [Doist](https://www.doist.com/)’s (makers of [Todoist](https://www.todoist.com/) and [Twist](https://twist.com/)) shift toward end-to-end PMs, and what AI is and isn’t changing about the craft. If you want a grounded, and messy view of what PM work will look like in the next few years, this talk is for you. JULIA BASTIAN (Product Lead Innovation & GenAI at Alasco, Munich): **From lagging metrics to leading decision - How B2B teams can lead with qualitative data** In B2B companies, sales often drives product decisions—not because it’s the best path, but because product teams lack the data to challenge it and steer confidently themselves. Unlike B2C, B2B data is often slow, sparse, and arrives too late to drive real-time learning. The result? Product managers feel stuck— aware that the current approach isn’t delivering impact, but unsure how to change a system that keeps them reactive. This talk is a call to action for B2B product teams ready to lead again. You’ll leave with four practical actions to shift the dynamics in you organization tomorrow! At the heart of this shift is qualitative data—not just as a source of deep insight, but as a foundation for building up organizational gut feeling. We’ll dive into practical techniques for gathering, sharing, and acting on qualitative data—and why organizational learning is the true unlock for product-led growth in complex B2B environments. STEPHANIE HÜRLAND (Head of AI Products and Strategy at ZDFSparks): **Two worlds, one role** – **AI Product Management through client and provider lenses** AI product management is shaped by two fundamentally different perspectives: the viewpoint of product teams defining needs, goals, and strategic direction, and the viewpoint of those responsible for designing, building, and delivering the actual AI solution. Both perspectives influence how decisions are made, how value is defined, and how complexity and uncertainty are managed throughout the product lifecycle. The session provides an overview of the key differences and shared challenges between these two perspectives, and highlights what successful AI product management requires when navigating both. The session includes practical examples that illustrate how different perspectives influence the way AI products are shaped, evaluated, and developed. SEBASTIAN CASTANEDA (former Team Lead at Foodora, Vienna): **Driving growth with limited engineering capacity: How creative experiments lifted Foodora's tips by 60%** Foodora Austria raised rider tips by 60%, while facing a challenge: after a couple of complex iterations and proper A/B tests, engineering capacity became limited. In this talk, we’ll go through the experiments they ran, including the trade-offs and challenges, learning what worked and what didn’t. We will explore how small UI tweaks, working with data, and understanding the cultural context can drive growth, even if you do not have a large analytics team or advanced testing tools. FLORIAN BONNET (VP Solutions & Growth at Veriff): **How to turn oproduct work into revenue outcomes with KPI trees** Product teams often track many metrics but struggle to clearly connect their work to business impact. This talk introduces North Star Metrics and KPI Trees as a practical framework for understanding product performance, customer behavior, and the levers that drive revenue outcomes. Florian will walk through how effective KPI Trees are structured, how North Star Metrics are typically defined across different contexts, and why this approach works for organizations of any size or model. Through concrete examples, you’ll see how KPI Trees can go beyond performance tracking to help translate product metrics into the language of business — bridging the gap that often exists between product teams and leadership. You’ll leave with a clearer mental model of how outcome-driven product organizations connect day-to-day work to measurable business results. Thank you to our sponsor [On](https://www.on.com/) for hosting us again and to [airfocus by Lucid](https://airfocus.com/) as well as [89grad](www.89grad.ch) for sponsoring the event!

**Liberating Serious Play - LS meets LSP** HERZLICH WILLKOMMEN in unserer LS User Group! Was passiert, wenn Liberating Structures auf Lego Serious Play trifft? Wenn ihr das gemeinsam mit uns erkunden möchtet, laden wir euch herzlich zu einem kreativen und spannenden Workshop in unsere LS Werkstatt ein. Zur Vorbereitung könnt ihr gerne Fragestellungen nach folgendem Schema mitbringen: **Wie sieht für mich das ideale [Thema] aus?** Wir freuen uns sehr, dass XEBIA (ehemals SwissQ) in Zürich uns erneut ihre Räumlichkeiten zur Verfügung stellt. Vielen Dank an XEBIA für die Unterstützung! Im Anschluss an das MeetUp laden wir euch zu einem Apéro ein. Wir freuen uns, wenn ihr dabei seid und Freunde oder Kollegen mitbringt.

**AI Essentials for Product Managers (beyond the basics)** (Prices go up on May 15!) AI is reshaping product management, from how we discover problems to how we ship and improve features. This hands-on, one-day workshop goes beyond the basics: you'll sharpen how you run AI-assisted discovery, scale your own and your team's productivity with agents and automations, and learn how to build AI-powered products where the real work is no longer building the prototype but deciding when the output is good enough to ship. Throughout the day, Julia will weave in lessons from driving AI transformation inside a SaaS startup, so you leave with perspective on both the craft and the organizational shift around it. To make sure everyone arrives on the same footing, you'll receive around 2 hours of pre-workshop video material covering AI literacy essentials: how LLMs actually work, their risks and limitations, and the fundamentals of prompt engineering. The workshop itself then starts where the basics end. **Who is this for?** * Mid to senior product managers who already use AI and want to level up * PMs leading discovery or delivery on AI-powered features * Product people who want frameworks that hold up under real product pressure, not demo-ware **Course Content** *AI-Assisted Product Discovery.* We'll look at how discovery itself changes when agents can set up and maintain a research repository, synthesize qualitative insights, and run quantitative analyses alongside you. We'll talk candidly about discovery slop, research that looks shiny but is actually shitty, and how to avoid producing it. You'll practice using vibe coding from a discovery lens: choosing the right thing to test, picking the right kind of prototype, and setting it up so it delivers real signal in a live setting rather than just looking impressive in a demo. *Scaling Productivity with AI.* From building your own AI agents to designing automations across your stack, you'll learn how to spot the highest-leverage use cases in your daily work and your team's workflows, and how to actually set them up pragmatically with the tools you already use. *Building AI Products.* Shipping AI products changes what product management looks like. You often have a feasible prototype on day one; the real challenge is improving the output, handling non-determinism, and deciding when it's good enough to launch. We'll go hands-on with the building blocks that make this tractable: evaluations, observability tooling, and the product decisions around them. *Driving AI Transformation.* Getting good at AI as an individual PM is one thing; shifting an entire product organization is another. Julia will share how she is leading AI transformation at the SaaS startup she works at: how she moved the mindset of the organization, built momentum for innovation, and keeps the company on the front foot instead of waiting to be disrupted. You'll take away a clearer picture of what your role can look like in that shift, and how to start driving it from where you sit today. Throughout the day you'll work through concrete product scenarios, cut through the hype, and leave with frameworks and tools you can apply the very next day, whether you're improving how you discover, how you work, or what you ship. **What you cannot expect** * A deep dive into vibe coding as a craft. We will vibecode, but through a product discovery lens, not as a goal in itself. * A prompt engineering course. The pre-work covers the fundamentals so we can spend the day on harder, more product-specific problems. * Superficial blabla. We go into the real struggles of doing product management with and around AI, not the hype reel. “With Julia’s clarity, hands-on guidance, strong visuals and buzzword-free examples, the spark was unmistakable. She debunked the myths, demystified AI and left everyone excited to try it in product management. A real rockstar workshop.”Melanie Wyssen-Voß, Vice President Product FACT24 COMBI-TICKETS This workshop can be bought in combination with the Product Academy SUMMIT at a reduced rate on [our conference webite](https://eventfrog.ch/en/p/courses-seminars/vocational-education/ai-essentials-for-product-managers-workshop-7392202884182503088.html). (Prices go up on May 15, 2026!) YOUR TRAINER Julia Bastian is a Product Leader with more than nine years of experience building and scaling digital products and driving innovation. As VP Product at Alasco, a venture-backed proptech company, she scaled the product and engineering organization from 5 to 50 people and built strong thought leadership around B2B product discovery. Today, she leads Alasco’s AI transformation, ensuring the company harnesses AI to stay ahead of disruption and deliver real customer value. Alongside her leadership role, Julia works as an AI educator and consultant. Her goal is to accelerate product managers’ AI learning journey by making the topic approachable and lowering the entry barrier for those just starting out. Staying grounded in a real product environment is essential to her. She works hands-on on AI topics, from automating internal workflows to integrating AI agents into the product, rather than only talking about them from a consulting perspective. Julia has a special ability to visualize complex ideas, which helps her share her knowledge in a clear and engaging way and make difficult concepts feel simple and actionable.

Engage with **thought-provoking keynotes**, participate in **interactive sessions**, and **network** with industry leaders and fellow product enthusiasts. Whether you're a seasoned professional or just beginning your journey in product management, this half-day conference offers learning opportunities for all levels of expertise. Tickets cover refreshments and snacks during breaks, as well as a networking Apéro at the conference's conclusion. Tickets are non-refundable, and the agenda is subject to change. By purchasing a ticket, you acknowledge that photos may be taken during the event. If you prefer not to have your photo shared, please contact the organizer. **Interested in a combi ticket for the SUMMIT and our pre-conference workshop "[AI Essentials for PMs](https://eventfrog.ch/en/p/courses-seminars/vocational-education/ai-essentials-for-product-managers-workshop-7392202884182503088.html)"** with Julia Bastian? You can get it [via Eventfrog](https://eventfrog.ch/en/p/courses-seminars/vocational-education/ai-essentials-for-product-managers-workshop-7392202884182503088.html). The **Leadership Brunch** is an exclusive and intimate gathering designed specifically for leaders overseeing teams of three or more Product Managers. This ticket can only be purchased [via Eventfrog](https://eventfrog.ch/en/p/courses-seminars/vocational-education/ai-essentials-for-product-managers-workshop-7392202884182503088.html). **CONFERENCE LINE-UP** \*\*\* TIM HERBIG (Product Coach and Author of *Real Progress,* Hamburg): **Improving your Product Strategy in Real Time** Product Strategy doesn’t have to be this mysterious, monolithic artifact others get to work on and you don’t get clarity from. When we turn from frameworks and slides to the fundamental questions strategy needs to answer, a new possibility of pragmatic decision-making emerges – No matter your company size, industry, or job title. In this workshop-from-the stage, we will create clarity for your product strategy challenges by tackling them live and in real-time in Miro. Be prepared to come with your real-life questions, and leave with clarity on your next step. DOMINIQUE JOST (Head of Product at Doist, Bern): **End-to-End PM or End-of PM?** No hype. No hero stories. Just the practical, unfiltered lessons from [Doist](https://www.doist.com/)’s (makers of [Todoist](https://www.todoist.com/) and [Twist](https://twist.com/)) shift toward end-to-end PMs, and what AI is and isn’t changing about the craft. If you want a grounded, and messy view of what PM work will look like in the next few years, this talk is for you. JULIA BASTIAN (Product Lead Innovation & GenAI at Alasco, Munich): **AI Discovery Slop - The research that looks shiny but is sh\*tty** AI has made discovery output faster and shinier than ever. But fast and shiny is not the same as deep and true. Real discovery is about finding contradictions, sitting with complexity, and synthesising and not about smoothing everything into a polished blur. Product people have stopped thinking. And nobody notices because the output looks great. But product sense is built through thinking, not through consuming. This talk is about what real discovery looks like in the age of AI - for both B2B and B2C companies. Stop consuming shiny discovery slop. Start thinking again. STEPHANIE HÜRLAND (Head of AI Products and Strategy at ZDFSparks): **Two worlds, one role** – **AI Product Management through client and provider lenses** AI product management is shaped by two fundamentally different perspectives: the viewpoint of product teams defining needs, goals, and strategic direction, and the viewpoint of those responsible for designing, building, and delivering the actual AI solution. Both perspectives influence how decisions are made, how value is defined, and how complexity and uncertainty are managed throughout the product lifecycle. The session provides an overview of the key differences and shared challenges between these two perspectives, and highlights what successful AI product management requires when navigating both. The session includes practical examples that illustrate how different perspectives influence the way AI products are shaped, evaluated, and developed. SEBASTIAN CASTANEDA (former Team Lead at Foodora, Vienna): **Driving growth with limited engineering capacity: How creative experiments lifted Foodora's tips by 60%** Foodora Austria raised rider tips by 60%, while facing a challenge: after a couple of complex iterations and proper A/B tests, engineering capacity became limited. In this talk, we’ll go through the experiments they ran, including the trade-offs and challenges, learning what worked and what didn’t. We will explore how small UI tweaks, working with data, and understanding the cultural context can drive growth, even if you do not have a large analytics team or advanced testing tools. FLORIAN BONNET (VP Solutions & Growth at Veriff): **How to turn oproduct work into revenue outcomes with KPI trees** Product teams often track many metrics but struggle to clearly connect their work to business impact. This talk introduces North Star Metrics and KPI Trees as a practical framework for understanding product performance, customer behavior, and the levers that drive revenue outcomes. Florian will walk through how effective KPI Trees are structured, how North Star Metrics are typically defined across different contexts, and why this approach works for organizations of any size or model. Through concrete examples, you’ll see how KPI Trees can go beyond performance tracking to help translate product metrics into the language of business — bridging the gap that often exists between product teams and leadership. You’ll leave with a clearer mental model of how outcome-driven product organizations connect day-to-day work to measurable business results. Thank you to our sponsor [On](https://www.on.com/) for hosting us again and to [airfocus by Lucid](https://airfocus.com/) as well as [89grad](http://www.89grad.ch/) for sponsoring the event!

**AI Essentials for Product Managers (beyond the basics)** (Prices go up on May 15!) AI is reshaping product management, from how we discover problems to how we ship and improve features. This hands-on, one-day workshop goes beyond the basics: you'll sharpen how you run AI-assisted discovery, scale your own and your team's productivity with agents and automations, and learn how to build AI-powered products where the real work is no longer building the prototype but deciding when the output is good enough to ship. **Who is this for?** * Mid to senior product managers who already use AI and want to level up * PMs leading discovery or delivery on AI-powered features * Product people who want frameworks that hold up under real product pressure, not demo-ware **Course Content** *AI-Assisted Product Discovery.* We'll look at how discovery itself changes when agents can set up and maintain a research repository, synthesize qualitative insights, and run quantitative analyses alongside you. We'll talk candidly about discovery slop, research that looks shiny but is actually shitty, and how to avoid producing it. You'll practice using vibe coding from a discovery lens: choosing the right thing to test, picking the right kind of prototype, and setting it up so it delivers real signal in a live setting rather than just looking impressive in a demo. *Scaling Productivity with AI.* From building your own AI agents to designing automations across your stack, you'll learn how to spot the highest-leverage use cases in your daily work and your team's workflows, and how to actually set them up pragmatically with the tools you already use. *Building AI Products.* Shipping AI products changes what product management looks like. You often have a feasible prototype on day one; the real challenge is improving the output, handling non-determinism, and deciding when it's good enough to launch. We'll go hands-on with the building blocks that make this tractable: evaluations, observability tooling, and the product decisions around them. *Driving AI Transformation.* Getting good at AI as an individual PM is one thing; shifting an entire product organization is another. Julia will share how she is leading AI transformation at the SaaS startup she works at: how she moved the mindset of the organization, built momentum for innovation, and keeps the company on the front foot instead of waiting to be disrupted. You'll take away a clearer picture of what your role can look like in that shift, and how to start driving it from where you sit today. Throughout the day you'll work through concrete product scenarios, cut through the hype, and leave with frameworks and tools you can apply the very next day, whether you're improving how you discover, how you work, or what you ship. Throughout the day, Julia will weave in lessons from driving AI transformation inside a SaaS startup, so you leave with perspective on both the craft and the organizational shift around it. To make sure everyone arrives on the same footing, you'll receive around 2 hours of pre-workshop video material covering AI literacy essentials: how LLMs actually work, their risks and limitations, and the fundamentals of prompt engineering. The workshop itself then starts where the basics end. **What you cannot expect** * A deep dive into vibe coding as a craft. We will vibecode, but through a product discovery lens, not as a goal in itself. * A prompt engineering course. The pre-work covers the fundamentals so we can spend the day on harder, more product-specific problems. * Superficial blabla. We go into the real struggles of doing product management with and around AI, not the hype reel. “With Julia’s clarity, hands-on guidance, strong visuals and buzzword-free examples, the spark was unmistakable. She debunked the myths, demystified AI and left everyone excited to try it in product management. A real rockstar workshop.”Melanie Wyssen-Voß, Vice President Product FACT24 **COMBI-TICKETS** This workshop can be bought in combination with the Product Academy SUMMIT at a reduced rate on [our conference webite](https://eventfrog.ch/en/p/courses-seminars/vocational-education/ai-essentials-for-product-managers-workshop-7392202884182503088.html). (Prices go up on May 15, 2026!) **YOUR TRAINER** Julia Bastian is a Product Leader with more than nine years of experience building and scaling digital products and driving innovation. As VP Product at Alasco, a venture-backed proptech company, she scaled the product and engineering organization from 5 to 50 people and built strong thought leadership around B2B product discovery. Today, she leads Alasco’s AI transformation, ensuring the company harnesses AI to stay ahead of disruption and deliver real customer value. Alongside her leadership role, Julia works as an AI educator and consultant. Her goal is to accelerate product managers’ AI learning journey by making the topic approachable and lowering the entry barrier for those just starting out. Staying grounded in a real product environment is essential to her. She works hands-on on AI topics, from automating internal workflows to integrating AI agents into the product, rather than only talking about them from a consulting perspective. Julia has a special ability to visualize complex ideas, which helps her share her knowledge in a clear and engaging way and make difficult concepts feel simple and actionable.

Couldn't make Knowledge? Or want to debrief the dancing robots or Autonomous Workforce? Join us for a Knowledge '26 recap, insights sharing, a couple rounds of golf, and fun at Topgolf. As always, drinks and food will be provided. More details to come — mark your calendar, RSVP, and save your spot today!

Topic to be announced. **THANK YOU** *Franklin University* for hosting our meetup! To learn more about *Franklin University*, please visit their website: https://www.franklin.edu/ **DIRECTIONS** Franklin University Fisher Hall 300 E. Main St, Columbus, OH 43215 Map: https://maps.app.goo.gl/jxjBA2hUmS5qrvhq8 Parking is FREE! Please park in Lot C in front of Fisher Hall. See attached map. NOTE: Map the address only. When mapping with Google Maps it may use the Fisher Hall at OSU, which is NOT correct. **Want to sponsor the pizza and/or bar tab?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com

## 🤝 Host Information A co-hosted event by ProductTank Columbus & Women in Product Columbus 💡 About the Workshop AI adoption is stalling across organizations — not because of a lack of motivation or tools, but because it's fundamentally a behavior design challenge. This hands-on workshop applies proven Behavior Design models and methods to help you move from a vague organizational wish to boost AI adoption to 3-5 concrete, testable interventions you can act on starting tomorrow. Whether you're a product manager, on a product team, or just someone trying to get AI to actually stick at work, you'll leave with a clear picture of what's worth focusing on, what to ignore, and how to drive real, sustained adoption — no guesswork required. 🛠️ What to Bring Laptop: Fully charged and ready to go. AI Assistant: Have your favorite AI assistant pulled up. (Dom will be using Claude, but feel free to use whichever assistant you prefer!) 🍕 Logistics & Perks Food & Drink: Pizza and drinks provided! Parking: Plenty of free spaces available on-site. ###

You're invited to Indiana D365 User Group Meeting Wed Jun 10, 2026 2-4 PM Agenda (sessions may change time slots before the meeting.) 2 Welcome 2:10 Stratgies for successful testing - Carla Teasdale from Wilmuth Solutions 2:50 Building Power Apps in an AI world using Claude Code demo - Natalie Roberts from Leaf Software Solutions 3:30 Everything you need to know about Quality in BC - Derek Bohman, BC Consultant 4:00 Closing Notes 4:10-5 Networking Social at Upland Brewing at Clay Terrace (walk over) Link Information to join remotely below [https://teams.microsoft.com/l/meetup-join/19%3ameeting_YWRkNmQ1NWMtN2E0Mi00ZDU4LThmNzMtMDdlODMwMDNkMGMz%40thread.v2/0?context=%7b%22Tid%22%3a%22b4c9f32e-da17-4ded-9c95-ce9da38f25d9%22%2c%22Oid%22%3a%2267db4a27-1865-4ea7-bb20-a28137a8aa56%22%7](https://teams.microsoft.com/l/meetup-join/19%3ameeting_YWRkNmQ1NWMtN2E0Mi00ZDU4LThmNzMtMDdlODMwMDNkMGMz%40thread.v2/0?context=%7b%22Tid%22%3a%22b4c9f32e-da17-4ded-9c95-ce9da38f25d9%22%2c%22Oid%22%3a%2267db4a27-1865-4ea7-bb20-a28137a8aa56%22%7d) Tap on the link or paste it in a browser to join

**The Behavior Gap: Where Products Win or Lose** Teams today have more data than ever, and yet many still struggle to understand why customers adopt, engage with, or abandon their products. Teams sprint, ship faster, and chase more signals… all while metrics stall and confidence drops. The missing piece isn’t more data. It’s often the behavioral insight between the metrics, explaining why the numbers move in the first place. Dashboards can tell you what customers did, but understanding why they did it (and how to influence what they do next) requires a deeper blend of insights. This session is about closing that gap. Drawing from real-world experience designing and scaling products as [ZoCo Design](https://zocodesign.com/)’s CEO, [Lacey](https://www.linkedin.com/in/laceypicazo/) will share how to cut through the noise and identify the insights that actually change behavior—moving people, and moving metrics. You’ll learn: * Why understanding customer behavior is a quant and qual challenge * How to spot the signals that actually predict behavior change * Where AI accelerates insight, and where it creates distraction * How to get meaningfully closer to customers, without adding more tools This talk reframes how to evaluate performance and identify what levers actually improve it, helping your team to make smarter bets with greater confidence. Every meaningful outcome is driven by behavior change. And when you know how to design for behavior, you stop guessing, and start building things that work. **About Our Speaker** [Lacey Picazo](https://www.linkedin.com/in/laceypicazo/) is the Founder and CEO of ZoCo, a healthcare product studio that turns complex, high-stakes ideas into products that drive real-world adoption. She partners with healthcare organizations to uncover critical care delivery insights, focus product strategy through behavior design, and build solutions that patients and providers actually use. Thanks to our 2026 sponsors: [Clarivoy](https://www.clarivoy.com), [What Box Consulting Group](https://www.whatboxconsultinggroup.com), [Conductrics](https://www.conductrics.com), and [Piwik PRO](https://piwik.pro) More info at [cbusdaw.com](https://cbusdaw.com)

Join the Columbus AI community for a special event. **Battle of the Personal Agents** is your chance to see what people are actually building with AI agents and personal automation systems. Whether you’re running OpenClaw, Hermes, or a completely custom solution, bring your agent and show the community how it works. We’re interested in real-world implementations: the problems your agent solves, how you use it day-to-day, how it’s hosted and managed, how you built it, and why you’ve chosen to keep using it. Live demonstrations are encouraged, so be prepared to show your code, architecture, workflows, and your agent performing real tasks. This is less about polished presentations and more about sharing practical experience, comparing approaches, and learning from one another. If you’d like to present, please contact Chris Slee (via meetup) before the event so we can allocate enough time for everyone’s demonstrations. Come ready to show what you’ve built, discover what others are doing, and maybe find a few ideas worth taking home. Whether you’re deep in the field or just getting curious, come connect with others building and exploring AI in Columbus. Sponsored by [Transform Labs](https://www.linkedin.com/company/transformlabs/) Sign up also accessible via [Transform Labs Luma](https://luma.com/transformlabshq)

QA or the Highway is a one-day, affordable, regional, professional conference featuring real-world experience and thought leadership in the QA and testing industry. This is a ticketed event please register here: https://www.qaorthehwy.com/ Featured Keynote Speakers: **Matthew-Hope Eland** **(Wizard at Leading EDJE)** \- An AI Specialist and Wizard at Leading EDJE who is known to teach software engineering\, AI\, and data science concepts in the most ridiculous ways possible\. Matt has used machine learning to settle debates over whether Die Hard is a Christmas movie\, reinforcement learning to drive the behavior of digital squirrels\, data analytics to suggest improvements to his favorite TV show\, and AI agents to play board games and create an AI agent with the personality of a dog\. Matt is the author of "Data Science in \.NET with Polyglot Notebooks" and "Refactoring with C\#" as well as several LinkedIn Learning courses\. Matt helps organize the Central Ohio \.NET Developer Group\, runs several blogs and a YouTube channel\, has a Master’s of Science in Data Analytics\, and is a current Microsoft MVP in AI and \.NET\. **Tatyana Arbouzova** **(CEO at Innovate QA)** \- Tatyana Arbouzova is an engineering and business leader with a strong background in Quality Engineering across multiple industries\, including Big Tech\, Healthcare\, and Entertainment\. She has held leadership roles at world\-class companies such as Microsoft\, VMware\, Disney\, and The Pokémon Company International\, where she focused on building quality\-driven cultures and scaling teams to deliver high\-impact products\. With decades of experience\, Tatyana has helped organizations transform their quality practices so teams can deliver software efficiently\, confidently\, and with measurable business outcomes\. Today\, Tatyana advises software companies on adopting AI to optimize quality practices and improve how software is delivered at scale\. She is also a passionate community builder and the founder of Innovate QA\, a thriving Seattle\-based community and conference for quality professionals\.