Service Management

**Sponsored by:** ***\- ACP*** ***\- TD SYNNEX*** ***\- Technopark Winterthur*** **Partner-led and partner-branded by**: ***Microsoft*** Speakers: * Firas Cheaib (ACP) – When Models Become the Commodity * Victor Chibotaru(LogicStar AI) – Shipping Faster, Drowning Sooner Abstract: When Models Become the Commodity ACP Engineering works extensively with LLMs to write production code across a small team. What makes that work is not the models, but the groundwork laid before them: a portfolio of Python projects sharing the same tooling, structure, tests, CI, and linters, the same conditions that already made the codebase easy for humans to navigate. That foundation is what powers the current build of ACP-M, ACP's industrial IoT platform for manufacturing customers, and an early agentic-loop prototype now running internally. The next step is enabling customers to automate their own operations the same way. Doing that requires the same kind of preparation on their side: turning fragmented operational data into knowledge graphs, unified namespaces, and typed semantic layers, so that agents act on information that is short, focused, and reliable. Once that environment exists, the model becomes a commodity. What matters is enterprise processes and domain knowledge, not which model happens to be in fashion that quarter. Attendees will leave with a concrete way to assess whether their own environment is ready for agents at all, and what it takes to get there -- Shipping Faster, Drowning Sooner AI ships your features faster than ever, but it also ships bugs faster than ever. Code got cheap, maintenance didn't: customer complaints stack up, Sentry alerts overflow, and triaging the pile is still as expensive as it ever was. I'll show how LogicStar finds bugs across your Sentry, Jira and codebase, separates signal from noise, and helps your team fix issues that matter.

**[⚠️ >>Ticket needed (click here)<<](https://eventfrog.ch/en/event/7455917988832669362/preview.html) or** **[www.social-circle.ch](http://www.social-circle.ch/)** **Deutsch Speed Conversations & Games – in Partnership with [Berlitz](https://www.berlitz.com/en-ch/language-centers/zurich)** Want to practice your German in a relaxed and fun way? Join us for an evening full of conversations, laughter, and games — open to all levels from A1 to B1! Together with [Berlitz](https://www.berlitz.com/en-ch/language-centers/zurich), one of the city’s most engaging language schools focused on interactive, practical learning, we’ve prepared a social night where you’ll meet new people and boost your German confidence. 📲 Join our WhatsApp chat to keep up with the event: [https://chat.whatsapp.com/Fba97ffO0DwL91sVW2u7mv](https://chat.whatsapp.com/Fba97ffO0DwL91sVW2u7mv) (if you run into trouble open it in WhatsApp Web on your desktop) **Evening program:** 🕖 **Speed-friending Conversations:** Rotate every few minutes and chat with different partners. Great for practicing spontaneous speaking in a low-pressure environment. 🕖 **Games** Play games like "Tabu" for higher levels or "Quick buzz" or "Das Dings" both word guessing games for lower levels. There will also be conversation cards. Whether you’re just starting or already conversational, you’ll leave feeling more confident — and with new friends. Want more events like this? Join our WhatsApp community: [https://chat.whatsapp.com/KWSK2jINyuG9uHHjtxfnmP](https://chat.whatsapp.com/KWSK2jINyuG9uHHjtxfnmP) ​P.S. Pictures might be taken during the event, if you do not want it please let the organizer know. Tickets are **non-refundable.**

Yara is a fantastic art model. She will join us at the studio for an after work photoshoot. We will experiment with moody and dramatic light setups, to hopefully create some beautiful images. **Open to members and non-members.** Come for the photography, stay for the networking! All you need is a camera with a portrait lens and some enthusiasm. The event fee is CHF 100. Please understand that in case you cancel close to the event, we will ask you to pay anyway, as we have to pay for the model and the studio.

Join us for our weekly entrepreneurship networking and coffee. Entrepreneurialism can be very challenging, in this meetup we help each other on the journey. Share experience strengths and hope. We do not sell or promote our products or services. The meeting starts at 8 am and introductions start at 8:15. Look forward to seeing you there!

**This Meeting’s Theme: “Horizon”** In public speaking, the horizon is that limitless line of your own potential ! It’s about having the vision to see beyond your comfort zone, expand your audience's perspective , and bring new ideas to light . Every speech is a chance to push that line a little further back. So come ready to aim high, broaden your views, and discover what's waiting just over the edge! \*\*\* You can **pay directly via Meetup**! For this meeting, we’re collecting **CHF 37**, which also includes a delicious dinner prepared by the restaurant. That’s dinner *and* personal growth in one go—what a deal! ️✨ Per default, you're in for the vegetarian option. If you want meat, let us know via PM before Sunday! \*\*\* \*\* Practice public speaking, sharpen your communication, and grow your leadership skills\*\* Ever wanted to feel more confident speaking in front of others? Or perhaps become a better communicator and leader? Toastmasters is the perfect place to challenge yourself in a warm, supportive, and safe environment. Here, you can practice, learn, grow, mentor, and share—while having a laugh or two along the way. With over **16,600 clubs worldwide**, Toastmasters helps people reach their full potential as confident speakers and inspiring leaders. \*\*\* \*\* Welcome to Zuriberg Toastmasters Club\*\* We usually meet on the **1st, 3rd, and 4th Tuesday** of each month in the beautiful **Zunftsaal** at *Restaurant Weisser Wind* in Zurich. (We’ll always notify you if there's a change in venue.) \*\*\* **️ What to expect at a meeting** Each meeting is hosted by the **Toastmaster of the evening**, who welcomes guests and introduces the *Word of the Day*. Then, we move into the main event: **️ Prepared Speeches** – 3–4 speeches, each 5–7 minutes long **️ Dinner Break** – Enjoy a delicious meal together \*\* Speech Evaluations\*\* – Supportive and constructive feedback \*\* Table Topics\*\* – Fun impromptu speaking, open to guests too! \*\* Meeting Evaluation\*\* – A general overview and suggestions for improvement **️ Guest Feedback & Closing** – Share your thoughts and wrap up the evening \*\* After-Hours Conversations\*\* – Stick around for drinks and good chats \*\*\* **❓ FAQs** **Do I have to speak at my first meeting?** Nope! You’re welcome to just observe. If you feel comfortable, you can introduce yourself and maybe even try Table Topics. Totally optional! **Is there a teacher or instructor?** There’s no formal instructor. The club is run by elected members, and learning happens through practice and peer feedback. You’ll receive a speaking guidebook and can also request a mentor. **Do I have to pay for the dinner?** Yes, the CHF 37 fee covers dinner and the venue. Soft drinks are not included and cost approx. CHF 6. **How many people attend?** Usually between **20–30 people**, a mix of members and guests. Meetup RSVPs mostly reflect guest numbers. **What is Toastmasters International?** A nonprofit founded in 1924 with **16,400+ clubs** in **141 countries**, Toastmasters helps people become better speakers, communicators, and leaders. **Can anyone join?** Yes! Anyone **18 or older** is welcome to become a member. **What is the refund policy?** Unfortunately, we cannot offer refunds for cancellations. But we know that life can get in the way, so guests cancelling two or more days prior to the event are welcome to reach out via private message and we can coordinate a visit at a later date without further charges. \*\*\* We look forward to seeing you—whether it’s your first word or your first speech. Come for the skills, stay for the stories!

Sei bei der nächsten Veranstaltung des Zürich Chapter dabei! Hör dir spannende Präsentationen über Neuigkeiten von der Atlassian Team`26 in Anaheim (https://events.atlassian.com/team) an und vernetze dich mit anderen Usern. Lerne von den Erfahrungen anderer Community Members über die Kollaboration mit der Atlassian KI. Interagiere, tausche wertvolle Erkenntnisse aus und geniesse die besondere ACE-Networking-Atmosphäre.&nbsp;Verpasse nicht diese spannende Gelegenheit, neue Kontakte zu knüpfen und dazuzulernen!&nbsp; Agenda: 17:30-17:45 Uhr Begrüssung und Updates im Kontext der ACE Zürich 17:45-18:15 Uhr Richard Bergmann (Eficode) über die Team `26 in Anaheim 18:15-18:45 Uhr Beitrag Ishan Arora, Senior Software Engineer zu AI / Human-Collaboration Anschliessend Schlussworte und Apéro. Hinweis: Unser Ziel ist es, allen Teilnehmenden ein angenehmes Erlebnis zu bieten. Deshalb wird die Veranstaltung teilweise auf Deutsch als auch auf Englisch durchgeführt, damit sich jede:r aktiv einbringen und wohlfühlen kann. ----- Join us for the next Zürich Chapter event! Discover exciting presentations featuring the latest highlights from Atlassian Team'26 in Anaheim (https://events.atlassian.com/team) and connect with fellow users. Learn from the experiences of other community members about collaboration in the age of Atlassian AI. Interact, exchange valuable insights, and enjoy the unique ACE networking atmosphere. Don’t miss this great opportunity to make new connections and expand your knowledge! Agenda: 17:30–17:45 – Welcome and updates in the context of ACE Zurich 17:45–18:15 – Richard Bergmann (Eficode) on Team ’26 in Anaheim 18:15–18:45 – Talk by Ishan Arora, Senior Software Engineer, on AI / human collaboration Followed by closing remarks and an apéro. Please note: Our goal is to create an enjoyable experience for all participants. Therefore, the event will be held partly in German and partly in English to ensure that everyone can actively engage and feel comfortable. Agenda --- Hosted By Martin Wulff, CEO bitvoodoo In the Atlassian ecosystem for over 13 years. Leading the Atlassian Community Zurich since 2020. Managing Communardo Switzerland (formerly bitvoodoo), an Atlassian Solution Partner, since 2012. Mike Carstensen, Managing Partner Passionate management consultant with a background in organizational theory, innovation - and technology management as well as process management. Atlassian certified and always striving for improved collaboration, transparency and team work. Also Pizza fan and music enthusiast. --- Global Partner Atlassian (http://atlassian.com) Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality. Local Sponsorss Headsquarter (https://headsquarter.com/en/) Headsquarter ist ein Schweizer Anbieter von Premium Boutique Workspaces und richtet sich an nationale und internationale Branchenführer. generativ GmbH (https://generativ.ch/) For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries. --- Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-zurich-presents-atlassian-team26-recap-amp-ai-service-management/.

# 🚀 Lean Change Agent Zertifikatstraining: Weg von Masterplänen, hin zu echter Wirkung (Zürich) **Veränderung in Organisationen scheitert oft an starren Plänen und fehlendem Dialog.** In einer komplexen Welt brauchen wir keine dickeren Konzepte, sondern schnellere Experimente und echtes Stakeholder-Engagement. Dieses Training ist kein theoretischer Frontalunterricht. Wir arbeiten zwei Tage lang intensiv an **Praxisfällen**, damit du am Montag darauf sofort wirksam wirst. ### 🛠 Das Problem & Unser Ansatz Klassisches Change Management ist oft zu langsam und ressourcenintensiv. Wir nutzen das Lean Change Denkmodell, um Widerstände in wertvolle Energie zu verwandeln und Veränderungen kleinschrittig, zeitnah und messbar voranzutreiben. ### 🗓 Der Ablauf: 2 Tage interaktive Werkstatt * **Input-Sequenzen:** Kompakte, fundierte Impulse zu agilen Change-Methoden und Emotionaler Intelligenz. * **Experimente:** Du wendest die Theorie direkt auf deinen mitgebrachten Fall an. * **Plenum & Diskussion:** Wir reflektieren die Ergebnisse hochinteraktiv und ziehen handfeste Learnings für deinen Alltag. ### 💎 Dein Paket: Was du erhältst * **Anerkanntes Zertifikat:** Offizielle «Lean Change Agent» Zertifizierung. * **LCM Backpack:** Zugang zum globalen Ressourcen-Hub von Lean Change Management. * **Toolbox:** Alle Trainingsunterlagen und kuratierte Literatur für die nachhaltige Verankerung. * **Full Catering:** Verpflegung über beide Tage hinweg. ### 📊 Fakten, die für sich sprechen * **Erfahrung:** Über 800 erfolgreich begleitete Teilnehmende in mehr als 70 Events seit 2018. * **Spitzenqualität:** Ein NPS von 9.2 bürgt für höchste Relevanz. * **Exklusivität:** Geleitet vom ersten und aktuell einzigen akkreditierten Lean Change Trainer der Schweiz. ### 📍 Die Koordinaten * **Datum:** Donnerstag, 28.05. – Freitag, 29.05.2026 * **Zeit:** Start um 09:00 Uhr - 17:00 Uhr * **Ort:** On-Site, Raum Zürich (genaue Location folgt) * **Sprache:** Deutsch **Bist du bereit, die Organisationsbegleitung neu zu definieren?**

You are interested to talk about agile topics like agile project management, agile organisation development, agile practices and agile mindset then join our first meeting and become part of a vibrant agile community.

Kommen Sie vorbei und lernen Sie care 4 kids kennen. Wir stellen uns vor, erzählen Ihnen über unseren Jobmöglichkeiten und beantworten alle Ihre Fragen. Wir sind im Starbucks an der Europaallee 7 (neben HB Zürich). Sie finden uns drinnen am Tisch . Auf dem Tisch sind care 4 kids Schablonen aufgestellt, damit Sie uns schneller sehen.:) Bitte bringen Sie Ihren vollständigen Lebenslauf mit und konsumieren Sie ein erfrischendes Getränk. Wir freuen uns auf Sie. *** Come and learn about care 4 kids and let us answer all your questions. Please find us at Starbucks Europaallee 7 (next to HB Zurich). We have care 4 kids sign set up so you can find us faster. :) Please bring us your CV and have a refreshing drink. We very much look forward to meeting you! ***

Important note: please sign up on the Google Developer Group platform to attend the meetup: https://gdg.community.dev/events/details/google-gdg-cloud-zurich-presents-gdg-cloud-zurich-28-may-2026-meetup-34/ Join the GDG Cloud Zürich community for an evening of technical talks on Google Cloud, real-world insights, and networking with local practitioners. This meetup is intended for developers, architects, and engineers working with Google Cloud technologies. Agenda ⏰ 18:45: Doors open ⏰ 18:55: Doors close (late entry may not be possible due to building security) ⏰ 19:00: Welcome – Erin, Alessandro and Rachel (organizers) ⏰ 19:05: Talk 1 – Ship features, not firewall rules: Abstracting GCP for speed, Norwin Metzger, Sanitas ⏰ 19:30: Talk 2 – Directly from Vegas, the SRE extension, baked in Zürich, is live! - Ricc & Ramón, Google ⏰ 20:00: Networking & Apéro – Supported by Google Cloud, Zencore, ABB, and Datwave Talk details Talk 1 Title: Ship features, not firewall rules: Abstracting GCP for speedSpeaker: Norwin Metzger, SanitasDescription: 80% of Sanitas’ workloads run on Google Cloud. To enable approximately 15 development teams to maximize business value, the Cloud Competence Center (CCC) abstracts away infrastructure and CI/CD complexity as much as possible. The CCC Product Owner will explain the challenges development teams face today and how the CCC continuously works to improve the developer experience at Sanitas. Talk 2 Title: Directly from Vegas, the SRE extension, baked in Zürich, is live!Speaker: Ricc & Ramón, Google

Accessibility often feels overwhelming with all its guidelines, standards and edge cases. But in practice, meaningful improvements don’t require perfection. They require empathy and a sincere motivation to create a truly usable experience for all. In this talk, we share real learnings from UX and UI projects: what actually made a difference, where teams struggled, and how small, deliberate changes created a much more inclusive experience. You’ll walk away with a practical mindset and actionable ideas to start improving accessibility in your own projects — without waiting for the “perfect” solution. By Maria Timonen & Silio Keiser from Bitforge

Important note: please sign up on the Google Developer Group platform to attend the meetup: https://gdg.community.dev/events/details/google-gdg-cloud-zurich-presents-gdg-cloud-zurich-build-with-ai-1/ Join the GDG Cloud Zürich to learn AI skills during ​a practical workshop alongside your local developer community. ​Use Google's integrated AI stack to solve real-world challenges, following a practical path from your first click to a fully deployed application. ​Peer-to-Peer Guidance by the Google Developer Organizers and local leads who share their honest experience building in the AI ecosystem. Google Developer Groups (GDGs) bring together local developers and technologists, from beginner to advanced, to connect, learn, and grow with Google's technologies and experts. This workshop is intended for developers, architects, and engineers interested in Google Cloud technologies. Agenda ⏰ 17:00: Doors open - please arrive on time ⏰ 17:15: Workshop starts (late entry may not be possible due to time constraints) ⏰ 18:45: Workshop ends. Participants join the tech talks. ⏰ 19:00: Welcome - Erin, Alessandro (organizers) ⏰ 19:05: Talk 1 – From DevOps to AI-Driven Software Delivery: The Sanitas journey – Norwin & Patrick, Sanitas ⏰ 19:30: Talk 2 – Directly from Vegas, the SRE extension, baked in Zürich, is live! – Ricc & Ramón, Google ⏰ 20:05: Networking & Apéro – Supported by Google Cloud, Zencore, ABB, and Datwave Workshop details Track 1 Title: Design-to-Code with Antigravity and Stitch MCPDescription: Build a production-ready website by bridging AI-driven design with an agent-first development environment. You will use Google Stitch to generate a high-fidelity UI, then connect it to the Antigravity IDE via the Model Context Protocol (MCP). Finally, you will use an autonomous agent to fetch the "Design DNA" and implement a pixel-perfect React application. Track 2 Title: Build a Multimodal AI Agent with Graph RAG, ADK & Memory BankDescription: Build an intelligent disaster response system by combining a graph database with multimodal AI and multi-agent orchestration. You will use Cloud Spanner Graph and Gemini embeddings to build a Survivor Network Database with hybrid search, then visualize the complex relationships using a React and Three.js frontend. Finally, you will use the Agent Development Kit (ADK) to coordinate specialized workflows and integrate the Vertex AI Memory Bank to enable long-term, personalized interactions.

Couldn't make Knowledge? Or want to debrief the dancing robots or Autonomous Workforce? Join us for a Knowledge '26 recap, insights sharing, a couple rounds of golf, and fun at Topgolf. As always, drinks and food will be provided. More details to come — mark your calendar, RSVP, and save your spot today!

**Important time note:** Please plan on arriving between 5:30 and 6:00 as the elevators lock after 6 and you'll need to message us and we'll need to come get you. The building address is 4450 Bridge Park The entrance is 6620 Mooney St, Suite 400 You will need to scan your ID at the door to get a visitor badge. **Abstract** Like it or not, AI agents are now capable of turning a quickly written paragraph of requirements into a pull request that is ready to be integrated into real-world production applications and it's now our responsibility to make sure AI doesn't go rogue and take down prod - or corrupt our data by misunderstanding the requirements or our existing schemas. In this session we'll explore strategies to protect our codebases through unit and integration testing, documentation, and code review along with additional ways of providing context and guard rails to our AI agents as they carry out the work we've assigned them to do. By the time we're done, you'll have a firm grasp of the problem and understand some helpful options for protecting your codebase from vibe coding mishaps getting YOLOed into prod. **YouTube Link** TBD

Save the Date - Agenda Forthcoming You're invited to Indiana D365 User Group Meeting June Wed Jun 10, 2026 2:00 PM—Jun 11, 4:00 PM (EST) https://teams.microsoft.com/l/meetup-join/19%3ameeting_YWRkNmQ1NWMtN2E0Mi00ZDU4LThmNzMtMDdlODMwMDNkMGMz%40thread.v2/0?context=%7b%22Tid%22%3a%22b4c9f32e-da17-4ded-9c95-ce9da38f25d9%22%2c%22Oid%22%3a%2267db4a27-1865-4ea7-bb20-a28137a8aa56%22%7d Tap on the link or paste it in a browser to join.

QA or the Highway is a one-day, affordable, regional, professional conference featuring real-world experience and thought leadership in the QA and testing industry. This is a ticketed event please register here: https://www.qaorthehwy.com/ Featured Keynote Speakers: **Matthew-Hope Eland** **(Wizard at Leading EDJE)** \- An AI Specialist and Wizard at Leading EDJE who is known to teach software engineering\, AI\, and data science concepts in the most ridiculous ways possible\. Matt has used machine learning to settle debates over whether Die Hard is a Christmas movie\, reinforcement learning to drive the behavior of digital squirrels\, data analytics to suggest improvements to his favorite TV show\, and AI agents to play board games and create an AI agent with the personality of a dog\. Matt is the author of "Data Science in \.NET with Polyglot Notebooks" and "Refactoring with C\#" as well as several LinkedIn Learning courses\. Matt helps organize the Central Ohio \.NET Developer Group\, runs several blogs and a YouTube channel\, has a Master’s of Science in Data Analytics\, and is a current Microsoft MVP in AI and \.NET\. **Tatyana Arbouzova** **(CEO at Innovate QA)** \- Tatyana Arbouzova is an engineering and business leader with a strong background in Quality Engineering across multiple industries\, including Big Tech\, Healthcare\, and Entertainment\. She has held leadership roles at world\-class companies such as Microsoft\, VMware\, Disney\, and The Pokémon Company International\, where she focused on building quality\-driven cultures and scaling teams to deliver high\-impact products\. With decades of experience\, Tatyana has helped organizations transform their quality practices so teams can deliver software efficiently\, confidently\, and with measurable business outcomes\. Today\, Tatyana advises software companies on adopting AI to optimize quality practices and improve how software is delivered at scale\. She is also a passionate community builder and the founder of Innovate QA\, a thriving Seattle\-based community and conference for quality professionals\.

Topic to be announced. **THANK YOU** *Franklin University* for hosting our meetup! To learn more about *Franklin University*, please visit their website: https://www.franklin.edu/ **DIRECTIONS** Franklin University Fisher Hall 300 E. Main St, Columbus, OH 43215 Map: https://maps.app.goo.gl/jxjBA2hUmS5qrvhq8 Parking is FREE! Please park in Lot C in front of Fisher Hall. See attached map. NOTE: Map the address only. When mapping with Google Maps it may use the Fisher Hall at OSU, which is NOT correct. **Want to sponsor the pizza and/or bar tab?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com

Summer Session, Thursdays, June 4 - July 23, 2026, from 6 to 8:30pm ET **NAMI Family-to-Family** is a free, eight-week program for family members, caregivers, and partners of individuals living with mental illness. NAMI Family-to-Family provides information about anxiety, depressive disorders, schizophrenia, bipolar disorder, and other mental health conditions. Other topics covered include communication, problem solving, treatment, and recovery.

Bring your business cards and network in person with other business professionals! Gold Star Referral Clubs is one of the most established professional networking organizations in the country, with multiple groups in central Ohio. Join us!