Service Management

Sei bei der nächsten Veranstaltung des Zürich Chapter dabei! Hör dir spannende Präsentationen über Neuigkeiten von der Atlassian Team`26 in Anaheim (https://events.atlassian.com/team) an und vernetze dich mit anderen Usern. Lerne von den Erfahrungen anderer Community Members über die Kollaboration mit der Atlassian KI. Interagiere, tausche wertvolle Erkenntnisse aus und geniesse die besondere ACE-Networking-Atmosphäre. Verpasse nicht diese spannende Gelegenheit, neue Kontakte zu knüpfen und dazuzulernen!  Agenda: 17:30-17:45 Uhr Begrüssung und Updates im Kontext der ACE Zürich 17:45-18:15 Uhr Richard Bergmann (Eficode) über die Team `26 in Anaheim 18:15-18:45 Uhr Beitrag Ishan Arora, Senior Software Engineer zu AI / Human-Collaboration Anschliessend Schlussworte und Apéro. Hinweis: Unser Ziel ist es, allen Teilnehmenden ein angenehmes Erlebnis zu bieten. Deshalb wird die Veranstaltung teilweise auf Deutsch als auch auf Englisch durchgeführt, damit sich jede:r aktiv einbringen und wohlfühlen kann. ----- Join us for the next Zürich Chapter event! Discover exciting presentations featuring the latest highlights from Atlassian Team'26 in Anaheim (https://events.atlassian.com/team) and connect with fellow users. Learn from the experiences of other community members about collaboration in the age of Atlassian AI. Interact, exchange valuable insights, and enjoy the unique ACE networking atmosphere. Don’t miss this great opportunity to make new connections and expand your knowledge! Agenda: 17:30–17:45 – Welcome and updates in the context of ACE Zurich 17:45–18:15 – Richard Bergmann (Eficode) on Team ’26 in Anaheim 18:15–18:45 – Talk by Ishan Arora, Senior Software Engineer, on AI / human collaboration Followed by closing remarks and an apéro. Please note: Our goal is to create an enjoyable experience for all participants. Therefore, the event will be held partly in German and partly in English to ensure that everyone can actively engage and feel comfortable. Agenda --- Hosted By Martin Wulff, CEO bitvoodoo In the Atlassian ecosystem for over 13 years. Leading the Atlassian Community Zurich since 2020. Managing Communardo Switzerland (formerly bitvoodoo), an Atlassian Solution Partner, since 2012. Mike Carstensen, Managing Partner Passionate management consultant with a background in organizational theory, innovation - and technology management as well as process management. Atlassian certified and always striving for improved collaboration, transparency and team work. Also Pizza fan and music enthusiast. --- Global Partner Atlassian (http://atlassian.com) Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality. Local Sponsorss Headsquarter (https://headsquarter.com/en/) Headsquarter ist ein Schweizer Anbieter von Premium Boutique Workspaces und richtet sich an nationale und internationale Branchenführer. generativ GmbH (https://generativ.ch/) For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries. --- Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-zurich-presents-atlassian-team26-recap-amp-ai-service-management/.

You are interested to talk about agile topics like agile project management, agile organisation development, agile practices and agile mindset then join our first meeting and become part of a vibrant agile community.

As it is sometimes difficult in Switzerland to practice high german, in 2010 we decided to organize a conversation group that is free to everyone who wants to practice german and socialize. WhatsApp group for easier contact: https://chat.whatsapp.com/KmMkpiQxs291vTPv2RBNm4

Kommen Sie vorbei und lernen Sie care 4 kids kennen. Wir stellen uns vor, erzählen Ihnen über unseren Jobmöglichkeiten und beantworten alle Ihre Fragen. Wir sind im Starbucks an der Europaallee 7 (neben HB Zürich). Sie finden uns drinnen am Tisch . Auf dem Tisch sind care 4 kids Schablonen aufgestellt, damit Sie uns schneller sehen.:) Bitte bringen Sie Ihren vollständigen Lebenslauf mit und konsumieren Sie ein erfrischendes Getränk. Wir freuen uns auf Sie. *** Come and learn about care 4 kids and let us answer all your questions. Please find us at Starbucks Europaallee 7 (next to HB Zurich). We have care 4 kids sign set up so you can find us faster. :) Please bring us your CV and have a refreshing drink. We very much look forward to meeting you! ***

Charis Arnold will present «Klingende Werte», a project exploring data sonification in the context of multiple sclerosis. Charis will share the project's development, from initial concept to discovering data sonification through human data. The presentation covers the tools used, including TwoTone, Cavalry, and Google Sheets, and discusses future directions for making this work accessible to people living with chronic illnesses, as well as its potential applications in research. **Speaker:** [Charis Arnold](https://www.charisarnold.ch/) is a multi-disciplinary designer working in data visualization, editorial design, brand design, and illustration based in Zürich. **Agenda**: 17:00 Doors open 17:00–17:30 Drinks & chats 17:30–18:30 Presentation 18:30–19:00 Drinks & chats 19:00 Goodbye! **Format**: This session will be a presentation followed by a plenary conversation for questions and answers with our speakers. **Language**: Please note, this presentation will be held in German. **Streaming:** If you can’t be with us in person, you can join the livestream at 17:30 on Zoom. **You don’t need to register on Meetup to join virtually.** Link: https://us02web.zoom.us/j/85774605309 Interactive Things will provide drinks and snacks and moderate the presentation.

**[⚠️>>Ticket needed (click here)<<](https://link.social-circle.ch/QfYA) or** **[tickets.social-circle.ch](https://tickets.social-circle.ch/)** **⏰Check-in at the venue in the first 15 minutes, please make sure to be on time.** **Double Date Speed Dating** **Less pressure. More chemistry.** 👥 2 single men + 2 single women per table 🔄 Rotate every 15 minutes 🎯 Ages 25–40 Join the WhatsApp group: [https://link.social-circle.ch/wz7V](https://link.social-circle.ch/wz7V) Not your typical speed dating. No awkward interviews. No repetitive small talk. You meet in **groups of four**, which makes it easier to relax, laugh, and be yourself. **🕒 The Flow of the Night** 1️⃣ Deep Dive (Soul) We kick off with our *Fast-Track Intimacy* cards — real questions that spark meaningful conversations and fast-track genuine connection. 2️⃣ Creative Canvas (Play) A fun, collaborative drawing challenge. Light, playful, and surprisingly revealing. 3️⃣ Surprise Rounds A few unexpected twists designed to spark chemistry and keep things exciting. **✨ Why It Works** • Small groups = less pressure • Real interaction, not interviews • Host-guided flow — you just enjoy **✅ Your Ticket Includes** • All materials for the creative challenge • A balanced ratio of participants Spots are limited. Secure yours early. ​P.S. Pictures might be taken during the event, if you do not want it please let the organizer know. Tickets are non-refundable. **Want more events like this? Join our WhatsApp community:** [https://link.social-circle.ch/sVZD](https://link.social-circle.ch/sVZD)

# 🚀 Lean Change Agent Zertifikatstraining: Weg von Masterplänen, hin zu echter Wirkung (Zürich) **Veränderung in Organisationen scheitert oft an starren Plänen und fehlendem Dialog.** In einer komplexen Welt brauchen wir keine dickeren Konzepte, sondern schnellere Experimente und echtes Stakeholder-Engagement. Dieses Training ist kein theoretischer Frontalunterricht. Wir arbeiten zwei Tage lang intensiv an **Praxisfällen**, damit du am Montag darauf sofort wirksam wirst. ### 🛠 Das Problem & Unser Ansatz Klassisches Change Management ist oft zu langsam und ressourcenintensiv. Wir nutzen das Lean Change Denkmodell, um Widerstände in wertvolle Energie zu verwandeln und Veränderungen kleinschrittig, zeitnah und messbar voranzutreiben. ### 🗓 Der Ablauf: 2 Tage interaktive Werkstatt * **Input-Sequenzen:** Kompakte, fundierte Impulse zu agilen Change-Methoden und Emotionaler Intelligenz. * **Experimente:** Du wendest die Theorie direkt auf deinen mitgebrachten Fall an. * **Plenum & Diskussion:** Wir reflektieren die Ergebnisse hochinteraktiv und ziehen handfeste Learnings für deinen Alltag. ### 💎 Dein Paket: Was du erhältst * **Anerkanntes Zertifikat:** Offizielle «Lean Change Agent» Zertifizierung. * **LCM Backpack:** Zugang zum globalen Ressourcen-Hub von Lean Change Management. * **Toolbox:** Alle Trainingsunterlagen und kuratierte Literatur für die nachhaltige Verankerung. * **Full Catering:** Verpflegung über beide Tage hinweg. ### 📊 Fakten, die für sich sprechen * **Erfahrung:** Über 800 erfolgreich begleitete Teilnehmende in mehr als 70 Events seit 2018. * **Spitzenqualität:** Ein NPS von 9.2 bürgt für höchste Relevanz. * **Exklusivität:** Geleitet vom ersten und aktuell einzigen akkreditierten Lean Change Trainer der Schweiz. ### 📍 Die Koordinaten * **Datum:** Donnerstag, 28.05. – Freitag, 29.05.2026 * **Zeit:** Start um 09:00 Uhr - 17:00 Uhr * **Ort:** On-Site, Raum Zürich (genaue Location folgt) * **Sprache:** Deutsch **Bist du bereit, die Organisationsbegleitung neu zu definieren?**

Accessibility often feels overwhelming with all its guidelines, standards and edge cases. But in practice, meaningful improvements don’t require perfection. They require empathy and a sincere motivation to create a truly usable experience for all. In this talk, we share real learnings from UX and UI projects: what actually made a difference, where teams struggled, and how small, deliberate changes created a much more inclusive experience. You’ll walk away with a practical mindset and actionable ideas to start improving accessibility in your own projects — without waiting for the “perfect” solution. By Maria Timonen & Silio Keiser from Bitforge

**Pizza, Pasta & UX: Join us for the Post-Meetup Dinner!** 🍕 Want to keep the conversation going after the UX meetup? Join us for dinner right after! We have reserved a table at our favorite local Italian restaurant. They have welcomed us many times with delicious food and a cozy atmosphere. It’s the perfect place to unwind and discuss the evening's topics over some tasty pizza or pasta. **Important:** Please register here to save your seat. This reservation is exclusive to attendees of the main meetup of the same day. See you there! The LTT Team

Important note: please sign up on the Google Developer Group platform to attend the meetup: https://gdg.community.dev/events/details/google-gdg-cloud-zurich-presents-gdg-cloud-zurich-build-with-ai-1/ Join the GDG Cloud Zürich to learn AI skills during ​a practical workshop alongside your local developer community. ​Use Google's integrated AI stack to solve real-world challenges, following a practical path from your first click to a fully deployed application. ​Peer-to-Peer Guidance by the Google Developer Organizers and local leads who share their honest experience building in the AI ecosystem. Google Developer Groups (GDGs) bring together local developers and technologists, from beginner to advanced, to connect, learn, and grow with Google's technologies and experts. This workshop is intended for developers, architects, and engineers interested in Google Cloud technologies. Agenda ⏰ 17:00: Doors open - please arrive on time ⏰ 17:15: Workshop starts (late entry may not be possible due to time constraints) ⏰ 18:45: Workshop ends. Participants join the tech talks. ⏰ 19:00: Welcome - Erin, Alessandro (organizers) ⏰ 19:05: Talk 1 – From DevOps to AI-Driven Software Delivery: The Sanitas journey – Norwin & Patrick, Sanitas ⏰ 19:30: Talk 2 – Directly from Vegas, the SRE extension, baked in Zürich, is live! – Ricc & Ramón, Google ⏰ 20:05: Networking & Apéro – Supported by Google Cloud, Zencore, ABB, and Datwave Workshop details Track 1 Title: Design-to-Code with Antigravity and Stitch MCPDescription: Build a production-ready website by bridging AI-driven design with an agent-first development environment. You will use Google Stitch to generate a high-fidelity UI, then connect it to the Antigravity IDE via the Model Context Protocol (MCP). Finally, you will use an autonomous agent to fetch the "Design DNA" and implement a pixel-perfect React application. Track 2 Title: Build a Multimodal AI Agent with Graph RAG, ADK & Memory BankDescription: Build an intelligent disaster response system by combining a graph database with multimodal AI and multi-agent orchestration. You will use Cloud Spanner Graph and Gemini embeddings to build a Survivor Network Database with hybrid search, then visualize the complex relationships using a React and Three.js frontend. Finally, you will use the Agent Development Kit (ADK) to coordinate specialized workflows and integrate the Vertex AI Memory Bank to enable long-term, personalized interactions.

Important note: please sign up on the Google Developer Group platform to attend the meetup: [https://gdg.community.dev/events/details/google-gdg-cloud-zurich-presents-gdg-cloud-zurich-28-may-2026-meetup-34/](https://gdg.community.dev/events/details/google-gdg-cloud-zurich-presents-gdg-cloud-zurich-28-may-2026-meetup-34/) Join the GDG Cloud Zürich community for an evening of technical talks on Google Cloud, real-world insights, and networking with local practitioners. This meetup is intended for developers, architects, and engineers working with Google Cloud technologies. Agenda ⏰ 18:25: Doors open ⏰ 18:55: Doors close (late entry may not be possible due to building security) ⏰ 19:00: Welcome – Thomas, Erin, Alessandro and Rachel (organizers) ⏰ 19:05: Talk 1 – From DevOps to AI-Driven Software Delivery: The Sanitas journey, Norwin Metzger & Patrick Del Conte, Sanitas ⏰ 19:30: Talk 2 – Directly from Vegas, the SRE extension, baked in Zürich, is live! - Ricc & Ramón, Google ⏰ 20:00: Networking & Apéro – Supported by Google Cloud, Zencore, ABB, and Datwave Talk details Talk 1 Title: From DevOps to AI-Driven Software Delivery: The Sanitas journey Speaker: Norwin Metzger & Patrick Del Conte, Sanitas Description: 80% of Sanitas' workloads run on Google Cloud, serving 15 development teams. Over the past few years, the platform team standardized CI/CD, shifted to an API-first cloud model, and enforced GitOps and Infrastructure-as-Code — not just for operational hygiene, but as the foundation for what comes next: autonomous AI coding agents that implement features, review code, design architectures, and flag security issues. This talk covers the journey from platform engineering to AI-driven delivery, what's already running in production, and what it means for development teams when the agent ships and the human approves. Talk 2 Title: Directly from Vegas, the SRE extension, baked in Zürich, is live! Speaker: Ricc & Ramón, Google

Welcome to the Open Level Play Session. This session takes place every Saturday from 12:15 to 13:45 at the Yonex Badminton Hall Hardbrücke. The number of players on the waitlist one week in advance determines the number of courts booked. If you are on the waitlist but can no longer attend, please remove yourself as early as possible. Open to players of all skill levels. This session is for doubles with a relaxed and social focus. Ideal for casual play, improvement and meeting new players. Payment can be made via TWINT after the session.

After a stellar growth spurt over the past 8 months, we’re excited to open our doors to a few new faces. Our small but dedicated team is ready to welcome **experts and volunteers** who want to help us bring people together in Zurich. 🤝✨ **We’re looking for people who are:** * 📅 Organisational talents * 🥂 Outgoing and great hosts * 💡 Entrepreneurial minded * 🦄 Have a good sense of humor * 🤗 Team-players and natural collaborators * ⭐ *Experienced in events, marketing, or community building is a plus* * ❤️ Passionate about helping others make meaningful connections If that sounds like you, we’d love to hear from you! 👉 **Tell us a bit about yourself in our sign-up form:** [Click here](https://synonymous-tile-65a.notion.site/267c2d13203c81e8b4d1dac25101f7f0) Afterwards, feel free to join our WhatsApp group as a first touchpoint and to meet the rest of the crew (we will let you in after we reviewed the form): https://chat.whatsapp.com/JoIxa6gTsrQBYSmVwqkKZD Cheers — and we’re looking forward to meeting you soon! **Nina & Max** 🌟

Couldn't make Knowledge? Or want to debrief the dancing robots or Autonomous Workforce? Join us for a Knowledge '26 recap, insights sharing, a couple rounds of golf, and fun at Topgolf. As always, drinks and food will be provided. More details to come — mark your calendar, RSVP, and save your spot today!

Topic to be announced. **THANK YOU** *Franklin University* for hosting our meetup! To learn more about *Franklin University*, please visit their website: https://www.franklin.edu/ **DIRECTIONS** Franklin University Fisher Hall 300 E. Main St, Columbus, OH 43215 Map: https://maps.app.goo.gl/jxjBA2hUmS5qrvhq8 Parking is FREE! Please park in Lot C in front of Fisher Hall. See attached map. NOTE: Map the address only. When mapping with Google Maps it may use the Fisher Hall at OSU, which is NOT correct. **Want to sponsor the pizza and/or bar tab?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com

QA or the Highway is a one-day, affordable, regional, professional conference featuring real-world experience and thought leadership in the QA and testing industry. This is a ticketed event please register here: https://www.qaorthehwy.com/ Featured Keynote Speakers: **Matthew-Hope Eland** **(Wizard at Leading EDJE)** \- An AI Specialist and Wizard at Leading EDJE who is known to teach software engineering\, AI\, and data science concepts in the most ridiculous ways possible\. Matt has used machine learning to settle debates over whether Die Hard is a Christmas movie\, reinforcement learning to drive the behavior of digital squirrels\, data analytics to suggest improvements to his favorite TV show\, and AI agents to play board games and create an AI agent with the personality of a dog\. Matt is the author of "Data Science in \.NET with Polyglot Notebooks" and "Refactoring with C\#" as well as several LinkedIn Learning courses\. Matt helps organize the Central Ohio \.NET Developer Group\, runs several blogs and a YouTube channel\, has a Master’s of Science in Data Analytics\, and is a current Microsoft MVP in AI and \.NET\. **Tatyana Arbouzova** **(CEO at Innovate QA)** \- Tatyana Arbouzova is an engineering and business leader with a strong background in Quality Engineering across multiple industries\, including Big Tech\, Healthcare\, and Entertainment\. She has held leadership roles at world\-class companies such as Microsoft\, VMware\, Disney\, and The Pokémon Company International\, where she focused on building quality\-driven cultures and scaling teams to deliver high\-impact products\. With decades of experience\, Tatyana has helped organizations transform their quality practices so teams can deliver software efficiently\, confidently\, and with measurable business outcomes\. Today\, Tatyana advises software companies on adopting AI to optimize quality practices and improve how software is delivered at scale\. She is also a passionate community builder and the founder of Innovate QA\, a thriving Seattle\-based community and conference for quality professionals\.

You're invited to Indiana D365 User Group Meeting Wed Jun 10, 2026 2-4 PM Agenda (sessions may change time slots before the meeting.) 2 Welcome 2:10 Stratgies for successful testing - Carla Teasdale from Wilmuth Solutions 2:50 Building Power Apps in an AI world using Claude Code demo - Natalie Roberts from Leaf Software Solutions 3:30 Everything you need to know about Quality in BC - Derek Bohman, BC Consultant 4:00 Closing Notes 4:10-5 Networking Social at Upland Brewing at Clay Terrace (walk over) Link Information to join remotely below [https://teams.microsoft.com/l/meetup-join/19%3ameeting_YWRkNmQ1NWMtN2E0Mi00ZDU4LThmNzMtMDdlODMwMDNkMGMz%40thread.v2/0?context=%7b%22Tid%22%3a%22b4c9f32e-da17-4ded-9c95-ce9da38f25d9%22%2c%22Oid%22%3a%2267db4a27-1865-4ea7-bb20-a28137a8aa56%22%7](https://teams.microsoft.com/l/meetup-join/19%3ameeting_YWRkNmQ1NWMtN2E0Mi00ZDU4LThmNzMtMDdlODMwMDNkMGMz%40thread.v2/0?context=%7b%22Tid%22%3a%22b4c9f32e-da17-4ded-9c95-ce9da38f25d9%22%2c%22Oid%22%3a%2267db4a27-1865-4ea7-bb20-a28137a8aa56%22%7d) Tap on the link or paste it in a browser to join

**Important time note:** Please plan on arriving between 5:30 and 6:00 as the elevators lock after 6 and you'll need to message us and we'll need to come get you. The building address is 4450 Bridge Park The entrance is 6620 Mooney St, Suite 400 You will need to scan your ID at the door to get a visitor badge. **Abstract** Like it or not, AI agents are now capable of turning a quickly written paragraph of requirements into a pull request that is ready to be integrated into real-world production applications and it's now our responsibility to make sure AI doesn't go rogue and take down prod - or corrupt our data by misunderstanding the requirements or our existing schemas. In this session we'll explore strategies to protect our codebases through unit and integration testing, documentation, and code review along with additional ways of providing context and guard rails to our AI agents as they carry out the work we've assigned them to do. By the time we're done, you'll have a firm grasp of the problem and understand some helpful options for protecting your codebase from vibe coding mishaps getting YOLOed into prod. **YouTube Link** https://youtube.com/live/BltmWMH1zG0?feature=share

http://photos2.meetupstatic.com/photos/event/2/a/9/6/600_348310902.jpeg Instructor - Crow, HPS Class fee is $30 at the door or approved exchange RSVP with Advance pay of $25 (discounted) by PayPal on the web or by contacting Enchanted Elements (614) 437-2642. Reservations made directly to Enchanted Elements will be added to the class list manually not online. Private Instruction ~ Closed to the Public ~ Initiated Members Only Please come prepared for ritual. Blessings ~ Crow

Summer Session, Thursdays, June 4 - July 23, 2026, from 6 to 8:30pm ET **NAMI Family-to-Family** is a free, eight-week program for family members, caregivers, and partners of individuals living with mental illness. NAMI Family-to-Family provides information about anxiety, depressive disorders, schizophrenia, bipolar disorder, and other mental health conditions. Other topics covered include communication, problem solving, treatment, and recovery.