Service Management

You know those spontaneous chats with a colleague by the water cooler or with an acquaintance you bumped into in town, where strangers gather around a random topic — and somehow, something sticks? A thought, a story, a spark that gets you wondering, reflecting, and feeling a little more alive? ✨ That’s the spirit of our monthly coffee gathering, **A Cup of Serendipity** — a reminder that connection can’t be scripted, only sparked with good company and good chemistry 🪄. **Join us for a morning of spontaneous conversation and connection!** There’s no topic, no script — just space for ideas and stories to flow freely, shaped by whoever’s present. The only thing planned is the time and place. The rest is up to us, where the conversation takes us. To keep the circle casual and intimate — a space where everyone can speak and listen — we’re limiting the number of participants. So please RSVP early to secure your spot!

PyData London 2026 brings together data scientists, engineers, and researchers from around the world for three days of insightful talks, tutorials, and community connection. Hosted in one of Europe’s leading tech hubs, the event highlights the latest developments in Python, machine learning, and data science. Attendees can expect a mix of cutting-edge research, real-world applications, and opportunities to network with industry leaders. Whether you're a beginner or an expert, PyData London offers something for every level of the data science community. **THIS IS NOT A TICKET- TICKETS MUST BE PURCHASED ON CONFERENCE WEBSITE.** https://pydata.org/london2026

We are currently playing in a regular group of 12 players at higher intermediate/advanced level. Your registrations here will first be on the waiting list and when confirmed, payment is to be made by twint to secure your spot for participation. There is a charge of Chf 22 per person. That is inclusive of feather shuttles. Place of event - Schumacher Sport Center, Am Stadtrand 46, Dübendorf. Court no. 10, 11 & 12

Viele Organisationen haben agile Teams eingeführt, Rollen definiert und Transformationen angestossen – und trotzdem das Gefühl, dass irgendetwas nicht stimmt. Entscheidungen dauern zu lang. Einzelne Personen tragen zu viel. Und die Energie im Team bleibt hinter den Erwartungen zurück. **Ari Byland,** Organisationsentwickler und Autor des Buchs «Wirksame Muster für lernende Organisationen», zeigt, warum das klassische Führungsmodell bei steigender Komplexität strukturell an seine Grenzen stösst – und was ein anderer Ansatz leisten kann. Im Mittelpunkt steht das [Co-Leadership-Modell](https://valuetalks.ch/co-leadership): Führungsverantwortung auf drei gleichwertige Rollen verteilt – Product Owner, Teamcoach und People Experience. Nicht als theoretisches Konstrukt, sondern als gelebtes Muster aus der Schweizer Praxis. Die Session gibt Orientierung, stellt Thesen zur Diskussion und lässt Raum für den Austausch mit anderen, die ähnliche Fragen kennen. In Zusammenarbeit mit dem SwissICT und AarauImpact.

**The Growth Breakfast - Zürich** **Good coffee. Great conversations. Real business growth.** Join a friendly group of local entrepreneurs, small business owners and professionals for a relaxed Friday morning breakfast — a space to connect, share ideas and talk openly about business and growth. No agenda. No pitches. No pressure. Just real conversations with people who *get it*. **What to Expect** A relaxed, informal breakfast where you can: * Connect with like-minded entrepreneurs * Share ideas, challenges and wins * Learn from others on the same path * Build genuine relationships (no forced networking) * Start your day inspired, focused and energised Whether you run your own company, freelance, consult, or simply love talking about business, you’ll feel right at home. **How it Works** Everyone orders and pays for their own breakfast. You just bring: * An open mind * A willingness to share * Good vibes and your morning energy Simple, easy, enjoyable. **Details** 🗓 **Friday, 5 June 2026** ⏰ **9:00 – 10:30** 📍 **Coworking Lounge at Tessinerplatz** Tessinerplatz 7, 8002 Zürich (2-minute walk from Bahnhof Enge — Trams 5, 6, 7, 13, 17 or S-Bahn 2, 8, 21, 24) **Who's It For?** Entrepreneurs • Small business owners • Consultants • Freelancers • Creatives • Professionals who love talking about business growth and want to be around switched-on people. **Important Notes** ✔ This is a **free community meetup** — each person pays for their own breakfast ✔ No selling, no pitching ✔ Just genuine conversation and good company **Ready to join us?** Click **Attend** to reserve your spot — we’re looking forward to a great morning together

Jeden Freitag 21:00 - 03:00h Salsa, Bachata, Kizomba, Cha-Cha-Cha, Son 4 Dance Floors Entry CHF 15.- (inkl. SalsaPractica) 370m2 Dancefloor / Lounge & Bar Türöffnung 21 Uhr 21.00 Uhr 1 Stunde SalsaPractica mit Tanzlehrer 22.00 Uhr Main Floor DJ 23.15 Uhr Bachata Floor DJ 23.15 Uhr Kizomba Floor DJ 23.15 Uhr Rueda de Casino Floor mit Animation SalsaPractica 21 - 22h Es ist keine Kursstunde, sondern gedacht, um Knöpfe zu lösen oder Figuren zu üben die noch nicht so ganz gelingen. Es wird langsame Musik abgespielt, perfekt um zu üben. Lehrer sind vor Ort zur Beratung und Einstufung. Die Salsa Practica ist nicht gratis, sondern ein Bestandteil von der Party und im Partyeintritt inbegriffen. Practica Lehrer erkennt man an speziellen T-Shirts oder ein Schlüsselanhängern. Geht gerne aktiv auf die Lehrer zu, wenn Hilfe gebraucht wird. Man kann auch einfach kommen zum selber üben. Rueda de Casino Dancefloor Rueda Liebhaber dürfen sich freuen! Auf diesem Dancefloor wird nur Rueda de Casino getanzt. Dies mit Animation durch Cantante mit aktuellen Salsas. Das Niveau wird angepasst an die Salseras und Salseros und die Figuren werden bei Bedarf erklärt und präzisiert. Lady -Tipps und Vertiefung der spanischen Begriffe gibts kostenlos dazu.

### **Portrait & Model Direction Workshop with Stefan Rappo** A hands-on workshop with the Swiss, Paris based photographer **Stefan Rappo**, focused on **portrait photography** and **directing models**. Shooting will be done in the studio and outside (weather permitting). **Format:** 2-day workshop (non-consecutive) **Dates:** **Friday 5 June** + **Sunday 7 June** **Total price (for the 2 days):** **CHF 500** **Bonus:** On **Saturday 6 June**, Stefan will be the **guest speaker** at **Photo Laundry**. ## **What you’ll learn** * Model direction: how to guide, build trust, and get natural expressions * Creating strong portraits with a clear intention and simple storytelling * Running a smooth shoot: pacing, variations, and keeping momentum * Practical communication + posing tools you can reuse immediately * Image selection/editing basics to build a cohesive set ## **Hands-on shooting** Everyone will have shooting time and receive feedback from Stefan. ## **What to bring** * DSLR or mirrorless camera * Portrait lens recommended (approx. 50–105mm) * Batteries + memory cards ## **What is included:** * Several models to allow participants to practice during 2 half days. * Food and drinks are not included in the price. ## **Refund Policy** * Refunds will be issued only if a replacement is found.

Welcome to the Open Level Play Session. This session takes place every Saturday from 12:15 to 13:45 at the Yonex Badminton Hall Hardbrücke. The number of players on the waitlist one week in advance determines the number of courts booked. If you are on the waitlist but can no longer attend, please remove yourself as early as possible. Open to players of all skill levels. This session is for doubles with a relaxed and social focus. Ideal for casual play, improvement and meeting new players. Payment can be made via TWINT after the session.

Welcome to the Open Level Play Session. This session takes place every Saturday from 10:45 to 12:15 at the Yonex Badminton Hall Hardbrücke. The number of players on the waitlist one week in advance determines the number of courts booked. If you are on the waitlist but can no longer attend, please remove yourself as early as possible. Open to players of all skill levels. This session is for doubles with a relaxed and social focus. Ideal for casual play, improvement and meeting new players. Payment can be made via TWINT after the session.

A slow, grounding practice designed to support nervous system regulation. We move through long held yin postures gentle functional breathwork and guided meditation with an emphasis on choice, sensation and unforced pacing. This class is about softening rather than pushing creating space and settling the body and mind. Suitable for all levels especially supportive if you’re seeking stillness, recovery or a quieter counterbalance to everyday demands. 📍 OM Yoga, Wallisellen 🗓 Once a month 🕰 10:45am, meeting point at 10:30am The class is held in English. Limited spots. Booking via link: https://www.kyomibloom.ch/yin-yoga-with-breath-and-meditation

**⚠️ [>>Ticket needed (click here)<<](https://link.social-circle.ch/SdSb) or** **[tickets.social-circle.ch](tickets.social-circle.ch)** 🍵 An Afternoon of Serenity: Tea Ceremony with Felix Step away from the digital noise and join us for a curated experience in mindfulness and tradition. **Tea Ceremony with Felix** is more than just a tasting; it’s an invitation to slow down, breathe, and appreciate the nuance of the present moment. Guided by Felix’s expertise, you’ll explore the intentional art of tea preparation, focusing on the harmony between vessel, water, and leaf. Whether you are a seasoned connoisseur or simply curious about the ritual, this session offers a peaceful sanctuary to recharge. 📲 Join our WhatsApp chat to keep up with the event: [https://link.social-circle.ch/WSqZ](https://link.social-circle.ch/WSqZ) *(if you run into trouble open it in WhatsApp Web on your desktop)* **Event Highlights** * **The Ritual:** Observe and participate in a traditional pouring ceremony designed to heighten the senses. * **Curated Selection:** Taste hand-picked, premium loose-leaf teas, each with its own unique origin story and flavor profile. * **Mindful Connection:** Enjoy a quiet, contemplative atmosphere perfect for reflection or gentle conversation. * **Expert Guidance:** Learn the history, etiquette, and "why" behind the tea-making process from Felix. Join our WhatsApp newsletter: [https://link.social-circle.ch/DxeS](https://link.social-circle.ch/DxeS)

Welcome to the Competitive Play Session. This session takes place every Saturday from 10:45 to 12:15 at the Yonex Badminton Hall Hardbrücke. The number of players on the waitlist one week in advance determines the number of courts booked. If you are on the waitlist but can no longer attend, please remove yourself as early as possible. Players are accepted into the session based on skill suitability. This session is for experienced players looking for quality games. Play is focused on doubles with a competitive mindset and consistent rallies. You should be comfortable smashing, return smashes and keeping up a moderate tempo throughout the session. New players and those who are new to badminton are welcome to join the PM Session (Open Level Play). Payment can be made via TWINT after the session.

Mid June the second cable car will open. That is when the tourist crowds will come. To beat the crowd we have to go a bit earlier and walk up, which would be the plan anyway. Beware: Some security chains might only get installed when the 2nd cable car opens - so this might be T3+ here and there! #################### TRAVEL – OUTBOUND: * 06:50h: Meet under the «Blue Angel» * 06:55h: Walk to the platform * 07:05h: IC2 Zürich HB (platform 11, dir. Lugano) to Arth-Goldau * 07:54h: IR26 «Treno Gottardo» Arth-Goldau (platform 5, dir. Locarno) to Schwyz * 08:07h: Bus 501 «Schwyz, Bahnhof» (dir. Muotathal) to «Schwyz, Stoosbahn» * 08:40h: Funicular cablecar up to «Stoos SZ» * 08:47h: Arrival at «Stoos SZ» & start of the hike HIKE DATA: * Duration: 5¼ hrs + breaks * Distance: 14km * Ascent/descent: 1'200m up / 600m down * SAC classification: T3 (red-white markings) * Map: [https://schweizmobil.ch/en/tour/826370992](https://schweizmobil.ch/en/tour/826370992) GEAR: * Everything you deem necessary * Solid mountain boots and poles are mandatory HIGHLIGHTS: * The ridge hike: [https://www.stoos.ch/en/stories/stoos-ridge-hike](https://www.stoos.ch/en/stories/stoos-ridge-hike) * Panoramic views of Lake Lucerne LUNCH: * Picnic TRAVEL – RETURN: * From Fronalpstock Target: * 16:10h: Chairlift down from Fronalpstock * 16:40h: Funicular cablecar down from «Stoos SZ» * 16:59h: Bus 501 from «Schwyz, Stoosbahn» to «Arth-Goldau, Bahnhof» * 17:45h: EC Arth-Goldau (platform 3) to Zürich HB * 18:27h: Arrival back at Zürich HB TICKET COSTS w/HT - RAILAWAY SPECIAL OFFER: [https://freizeit.sbb.ch/en/stories/hiking-stoos](https://freizeit.sbb.ch/en/stories/hiking-stoos) Total ticket cost CHF 58.40 (RailAway w/HT) plus food/lunch/drinks: Thereof: * Zürich HB to «Schwyz, Stoosbahn» & return: CHF 15.20 (RailAway w/HT) * Daypass for Stoosbahn & chairlift: CHF 43.20 (RailAway w/HT) (Must buy online before! One process for both.) TICKET COSTS w/HT - REGULAR: Total ticket cost CHF 67.20 (w/HT) plus food/lunch/drinks: Thereof: * Zürich HB to «Stoos SZ» & return: CHF 43.20 (w/HT) (Please have this ready when we go.) * Chairlift down from Fronalpstock: CHF 24.- (This one we will buy locally.) TICKET COSTS w/GA - REGULAR: (Here the RailAway offer does not make sense, as its daypass is more expensive than the single down we only need.) Total ticket cost CHF 24.- (w/GA) plus food/lunch/drinks: Thereof: * Zürich HB to «Stoos SZ» & return: GA * Chairlift down from Fronalpstock: CHF 24.- (We will buy this locally.) ################## DISCLAIMER: This is NOT a guided tour. Instead, this is a casual meetup of individuals responsible for their actions, choices and judgement. The hike is on your own risk and judgement. It is your own responsibility to assess the requirements and difficulty of this hike as well as your capabilities and fitness condition. You need to assure adequate equipment (boots, clothes,...) and insurance cover as if you were going by yourself. Also, check the weather forecast. If you are unsure about the hike, do research further detail e.g. on the internet. The organiser holds no responsibility for any injuries or death that might result directly or indirectly from this event. The organiser does not warrant on the accuracy of the description of the hike. By joining the hike, you accept the terms explained above.

[⚠️ ](https://link.social-circle.ch/LjXs)**[>>Ticket needed (click here)<<](https://link.social-circle.ch/LjXs)** or **[tickets.social-circle.ch](https://tickets.social-circle.ch/)** **🏔️ Swiss-Expat Mix: Sunday Hike! 🥾🇨🇭** Get ready for a unique twist on our forest walk! We’re bringing together a perfect **50/50 blend of Locals and Expats** to bridge the gap and build real community. Whether you’re a Swiss local or have just landed in Zurich, this is your chance to connect! 🔄 The Concept: Rotating "Speed-Friending" We aren’t just walking in a big group—we’re making sure you actually meet people. * **The Rotation:** We’ll be switching partners periodically throughout the walk so you can have meaningful, one-on-one conversations with a variety of people. * **Spot a Local:** Our Swiss participants will be wearing a **Swiss Flag sticker**, making it easy to identify who can give you those "insider" tips about life in Switzerland :D 👋 Coming alone? That’s the point! We’ll match you with partners who share your vibe using the **Social Circle app**. 📲 **Stay in the loop:** Join our WhatsApp group for the live meeting location and real-time updates: [Join WhatsApp Group](https://link.social-circle.ch/IauU) 🕒 Timeline * **13:30** – Meet under the **big clock at Zurich HB**. * **13:54** – Take tram line 11 (toward Auzelg) to Bucheggplatz. * **14:10** – **Icebreakers & Flag Distribution**: Grab your sticker and meet the group! * **14:20** – The Forest Walk begins! Enjoy guided one-on-one matchups and rotations. * **16:00** – Head back to the city for a perfect Sunday finish. 🎒 What to Bring * **Smartphone:** Essential for the partner-matching app! * **Comfy Shoes:** We’ll be on forest trails. * **Snacks & Water:** To keep the conversation energy high. **Disclaimer** Participation requires a valid ticket purchased in advance; no cash payments on-site. Tickets are non-refundable. Attendees participate at their own risk and are expected to follow organizer instructions and maintain respectful behavior. We reserve the right to exclude anyone not adhering to community standards. By joining, you agree that photos/videos may be used for Social Circle’s social media. We cannot wait for latecomers, but you can use the live location in WhatsApp to catch up! Want more events like this? Join our newsletter: [https://link.social-circle.ch/sVZD](https://link.social-circle.ch/sVZD)

Couldn't make Knowledge? Or want to debrief the dancing robots or Autonomous Workforce? Join us for a Knowledge '26 recap, insights sharing, a couple rounds of golf, and fun at Topgolf. As always, drinks and food will be provided. More details to come — mark your calendar, RSVP, and save your spot today!

Topic to be announced. **THANK YOU** *Franklin University* for hosting our meetup! To learn more about *Franklin University*, please visit their website: https://www.franklin.edu/ **DIRECTIONS** Franklin University Fisher Hall 300 E. Main St, Columbus, OH 43215 Map: https://maps.app.goo.gl/jxjBA2hUmS5qrvhq8 Parking is FREE! Please park in Lot C in front of Fisher Hall. See attached map. NOTE: Map the address only. When mapping with Google Maps it may use the Fisher Hall at OSU, which is NOT correct. **Want to sponsor the pizza and/or bar tab?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com

## 🤝 Host Information A co-hosted event by ProductTank Columbus & Women in Product Columbus 💡 About the Workshop AI adoption is stalling across organizations — not because of a lack of motivation or tools, but because it's fundamentally a behavior design challenge. This hands-on workshop applies proven Behavior Design models and methods to help you move from a vague organizational wish to boost AI adoption to 3-5 concrete, testable interventions you can act on starting tomorrow. Whether you're a product manager, on a product team, or just someone trying to get AI to actually stick at work, you'll leave with a clear picture of what's worth focusing on, what to ignore, and how to drive real, sustained adoption — no guesswork required. 🛠️ What to Bring Laptop: Fully charged and ready to go. AI Assistant: Have your favorite AI assistant pulled up. (Dom will be using Claude, but feel free to use whichever assistant you prefer!) 🍕 Logistics & Perks Food & Drink: Pizza and drinks provided! Parking: Plenty of free spaces available on-site. ###

You're invited to Indiana D365 User Group Meeting Wed Jun 10, 2026 2-4 PM Agenda (sessions may change time slots before the meeting.) 2 Welcome 2:10 Stratgies for successful testing - Carla Teasdale from Wilmuth Solutions 2:50 Building Power Apps in an AI world using Claude Code demo - Natalie Roberts from Leaf Software Solutions 3:30 Everything you need to know about Quality in BC - Derek Bohman, BC Consultant 4:00 Closing Notes 4:10-5 Networking Social at Upland Brewing at Clay Terrace (walk over) Link Information to join remotely below [https://teams.microsoft.com/l/meetup-join/19%3ameeting_YWRkNmQ1NWMtN2E0Mi00ZDU4LThmNzMtMDdlODMwMDNkMGMz%40thread.v2/0?context=%7b%22Tid%22%3a%22b4c9f32e-da17-4ded-9c95-ce9da38f25d9%22%2c%22Oid%22%3a%2267db4a27-1865-4ea7-bb20-a28137a8aa56%22%7](https://teams.microsoft.com/l/meetup-join/19%3ameeting_YWRkNmQ1NWMtN2E0Mi00ZDU4LThmNzMtMDdlODMwMDNkMGMz%40thread.v2/0?context=%7b%22Tid%22%3a%22b4c9f32e-da17-4ded-9c95-ce9da38f25d9%22%2c%22Oid%22%3a%2267db4a27-1865-4ea7-bb20-a28137a8aa56%22%7d) Tap on the link or paste it in a browser to join

**The Behavior Gap: Where Products Win or Lose** Teams today have more data than ever, and yet many still struggle to understand why customers adopt, engage with, or abandon their products. Teams sprint, ship faster, and chase more signals… all while metrics stall and confidence drops. The missing piece isn’t more data. It’s often the behavioral insight between the metrics, explaining why the numbers move in the first place. Dashboards can tell you what customers did, but understanding why they did it (and how to influence what they do next) requires a deeper blend of insights. This session is about closing that gap. Drawing from real-world experience designing and scaling products as [ZoCo Design](https://zocodesign.com/)’s CEO, [Lacey](https://www.linkedin.com/in/laceypicazo/) will share how to cut through the noise and identify the insights that actually change behavior—moving people, and moving metrics. You’ll learn: * Why understanding customer behavior is a quant and qual challenge * How to spot the signals that actually predict behavior change * Where AI accelerates insight, and where it creates distraction * How to get meaningfully closer to customers, without adding more tools This talk reframes how to evaluate performance and identify what levers actually improve it, helping your team to make smarter bets with greater confidence. Every meaningful outcome is driven by behavior change. And when you know how to design for behavior, you stop guessing, and start building things that work. **About Our Speaker** [Lacey Picazo](https://www.linkedin.com/in/laceypicazo/) is the Founder and CEO of ZoCo, a healthcare product studio that turns complex, high-stakes ideas into products that drive real-world adoption. She partners with healthcare organizations to uncover critical care delivery insights, focus product strategy through behavior design, and build solutions that patients and providers actually use. Thanks to our 2026 sponsors: [Clarivoy](https://www.clarivoy.com), [What Box Consulting Group](https://www.whatboxconsultinggroup.com), [Conductrics](https://www.conductrics.com), and [Piwik PRO](https://piwik.pro) More info at [cbusdaw.com](https://cbusdaw.com)

QA or the Highway is a one-day, affordable, regional, professional conference featuring real-world experience and thought leadership in the QA and testing industry. This is a ticketed event please register here: https://www.qaorthehwy.com/ Featured Keynote Speakers: **Matthew-Hope Eland** **(Wizard at Leading EDJE)** \- An AI Specialist and Wizard at Leading EDJE who is known to teach software engineering\, AI\, and data science concepts in the most ridiculous ways possible\. Matt has used machine learning to settle debates over whether Die Hard is a Christmas movie\, reinforcement learning to drive the behavior of digital squirrels\, data analytics to suggest improvements to his favorite TV show\, and AI agents to play board games and create an AI agent with the personality of a dog\. Matt is the author of "Data Science in \.NET with Polyglot Notebooks" and "Refactoring with C\#" as well as several LinkedIn Learning courses\. Matt helps organize the Central Ohio \.NET Developer Group\, runs several blogs and a YouTube channel\, has a Master’s of Science in Data Analytics\, and is a current Microsoft MVP in AI and \.NET\. **Tatyana Arbouzova** **(CEO at Innovate QA)** \- Tatyana Arbouzova is an engineering and business leader with a strong background in Quality Engineering across multiple industries\, including Big Tech\, Healthcare\, and Entertainment\. She has held leadership roles at world\-class companies such as Microsoft\, VMware\, Disney\, and The Pokémon Company International\, where she focused on building quality\-driven cultures and scaling teams to deliver high\-impact products\. With decades of experience\, Tatyana has helped organizations transform their quality practices so teams can deliver software efficiently\, confidently\, and with measurable business outcomes\. Today\, Tatyana advises software companies on adopting AI to optimize quality practices and improve how software is delivered at scale\. She is also a passionate community builder and the founder of Innovate QA\, a thriving Seattle\-based community and conference for quality professionals\.

Want to be a speaker? submit your talk to our Call for Presenters!!! https://sessionize.com/azure-cbus-2026/