Service Management

Let's get together for the next TechTalkThursday to learn new things and share experiences! 17:45 Door opening 18:00 **Intro** – Thomas Hug, CEO & Founder of Nine 18:05 **The Shift From "Hack In" to "Log In": How Overprivileged Non-Human Identities Became the Modern Attack Path** – Jan Brons (Co-Founder & Cyber Security Expert at Kleeo GmbH) 18:30 **How To Navigate Complex Systems Using a Non-Software Toolkit** – Florian Sommerfeldt (Quality Expert at House of Test Switzerland) 19:00 **Zero to SELECT: Providing Databases in 10 Seconds** – Daniel Wilhelm (Senior Engineer Managed Services at Nine) 19:30 Snacks & Drinks Have we aroused your interest? Then please register! We look forward to meeting you! You can also watch this event's livestream on YouTube: https://www.youtube.com/watch?v=HgsaBKivvXk

Two very different, complementary topics for our June evening. One on the small, everyday habits that make teams actually collaborate. The other on how a platform and a cultural movement transformed IT in the public sector. Here's what's planned for the evening: 17:30 - 18:00 - Arrival and first drinks 18:00 - 18:45 - Micro Habits for better Teamwork by Dr. Denniz Dönmez 18:45 - 19:30 - From DevOps to Digital Sovereignty: How a Movement Became a Platform by Syrian Hadad 19:30 - 20:30 - Networking, Open Space & More drinks\* **Micro Habits for better Teamwork** Great teamwork is like solving a puzzle, and not like playing poker, it's not about playing against each other, but rather achieving real collaboration. Micro Habits are psychological hacks that create big results in teams. Micro Habits for Better Teamwork span seven behavioral domains, such as taking responsibility, creating psychological safety, and testing our assumptions. Each provides concrete, small, actionable behaviors that lead to major improvements in collaboration. This talk presents practical, everyday tools based on real-world experience that can be applied immediately to make teamwork easier and more effective, without lengthy coaching programs or complex team-development processes. With Micro Habits, teams unlock their full potential step by step. **Dr. Denniz Dönmez** Scientific agilist and co-creator of Micro Habits for better Teamwork. 15 years experience leading teams and consulting market leaders with a background and PhD in agile methods. **From DevOps to Digital Sovereignty: How a Movement Became a Platform** IT in the public sector is anything but simple: long-established landscapes, strict regulatory requirements, complex processes, and often more than 500 business applications that must be operated reliably. For a long time, this meant ordering individual servers, databases, DNS entries, firewall rules, and storage, then assembling everything manually. Every application was unique. Pets instead of cattle. This talk tells the story of how the DevOps idea took hold in exactly this environment — first as a cultural movement, and later as a concrete operating and architectural model. Step by step, individual infrastructure evolved into a platform, manual work into automation, and isolated solutions into standardization. The result: the Aargau Cloud Platform and a dedicated platform engineering team. In an environment shaped by legacy systems, federal structures, and long lifecycle expectations, platform thinking becomes the foundation for digital sovereignty: maintaining control, reducing dependencies, and still staying innovative — without simply handing everything over to others. **Syrian Hadad** Syrian Hadad is a CTO and long-standing technology and platform leader in the public sector. Among other achievements, he built the Aargau Cloud Platform and helped establish DevOps, cloud, and architecture topics strategically within the organization. Together with the IT organization of the Canton of Aargau, he won the 2023 Digital Economy Award (Digital Excellence) for the consistent transformation toward platforms, cloud-native technologies, and modern governance. Many thanks to our **sponsors**: * Catering Sponsor: **DevOpsDays Zürich** https://www.devopsdays.ch/ * Location Sponsor: **Digicomp** https://www.digicomp.ch/ \* contact us min. 3 days prior to the event if you prefer a vegan option.

As it is sometimes difficult in Switzerland to practice high german, in 2010 we decided to organize a conversation group that is free to everyone who wants to practice german and socialize. WhatsApp group for easier contact: https://chat.whatsapp.com/KmMkpiQxs291vTPv2RBNm4

Welcome to our meetup! In our meetups we openly discuss and share our experiences related to running an Amazon FBA business, Amazon KDP business or other online business out of Switzerland. There's no fixed agenda or presentations/speakers. Everyone gets the chance to shortly introduce his/her experience with online business so far and to discuss any issues he/she is facing at the moment. Our meetups are valuable both for people just starting out as well as for experienced entrepreneurs. Next to providing useful practical information, I believe our meetups are just as valuable for the chance to meet similar minded, motivated entrepreneurs. It's great for your own mindset to meet other people who also think out of the 9-to-5 box. Furthermore, our meetups provide a good networking opportunity: we already have various collaborations between members of our group resulting from our meetups. We will meet in the lobby of the Motel One hotel (Stockerstrasse 61, corner of Brandschenkestrasse; after you entered the motel, you'll find the lobby at the far left). If you like to have a drink, please get it at the bar before coming to the lobby, so we can start on time at 7pm. Meetups are held in English, unless all participants understand German. Please only sign up if you're actually planning on coming. Looking forward to meeting you! \*\*\* no hidden agenda, no one trying to sell you his services, 100% entrepreneurs helping entrepreneurs \*\*\*

⚠️ [>>Ticket needed (click here)<< ](https://link.social-circle.ch/y5z5) or **[tickets.social-circle.ch](https://tickets.social-circle.ch/)** 🎉 **Pub Quiz Night** 🎉 Join us for a night full of **mind-bending questions**, **unexpected twists**, and **more laughs than right answers** (probably). Whether you're a trivia wizard or just really good at pretending you know stuff, this night’s for you! Join our whatsapp group for updates on this event: [https://link.social-circle.ch/p2q8](https://link.social-circle.ch/p2q8) 📍 **Location:** BOHO 💰 **Price:** 15.- (includes tasty snacks + a prize for the winning team 🍾) 👥 **How Teams Work:** 🔹 Got a crew? Awesome, bring your squad and show us what you've got! 🔹 Looking to mingle with singles? We’ve got you! → Think 2 girls + 2 guys = the perfect cocktail of brainpower and awkward icebreakers 🔹 Not single? No problem! We’ll still team you up with some brilliant minds and maybe a few terrible guessers for balance 🏆 **What’s in it for you?** Glory, bragging rights, and the sweet, sweet taste of Prosecco-fueled victory. 💬 **Come for the trivia, stay for the chaos.** Spots are limited, so grab your seat before your smarter friend does! 🎟️ ​P.S. Pictures might be taken during the event, if you do not want it please let the organizer know. Tickets are non-refundable. **Want more events like this? Join our WhatsApp community:** [https://link.social-circle.ch/DxeS](https://link.social-circle.ch/DxeS)

**If you cannot see your strategy, how do you know it is clear?** Even in creative teams, strategy is discussed, refined, and documented, yet often stays abstract. Ideas live in conversations, slides, and documents, but teams walk away with different understandings. What sounds aligned in theory often falls apart in practice. We process images much faster than text, yet most organizations still rely on bullet points to communicate strategy. The challenge is no longer developing better strategies. It is making them visible so people can actually align around them. In this interactive keynote, **Michelle Geerlings**, Country Director of Switzerland at Flatland, introduces visual thinking as a practical way to cut through complexity and build shared understanding. With a background in Strategic Design from TU Delft and experience across Sweden, Japan, and Kenya, she works at the intersection of design, facilitation, and strategy. Through co-creation and visual facilitation, she helps teams turn abstract ideas into clear, shared visuals. Join us on **June 3** as she shares practical examples of how sketches and simple frameworks help teams align faster and turn ideas into action. **💡 What will you learn?** * Why visual thinking is a skill anyone can learn, and how it changes the way you think * How co-creation builds ownership and engagement across teams * What really matters in visual thinking: structure, hierarchy, metaphor, and systems thinking over aesthetics * Why working visually leads to faster alignment than traditional documents *More about Flatland* [www.flatland.nl](http://www.flatland.nl) *Connect with Michelle* [LinkedIn](https://www.linkedin.com/in/michellegeerlings/) —— **📍 Where?** [Kulturhaus Helferei](https://maps.app.goo.gl/AJuPTcLTmihXxHyn9), near the Grossmünster in Niederdorf. \> Kirchgasse 13\, 8001 Zürich (Tram-Station Helmhaus) **📅 When?** Wednesday, June 3, 7:00 PM / 19:00 Uhr **⏰ What’s the schedule?** 6:45 PM → Doors open 7:00 PM → Keynote + Q&A 7:45 PM → Networking 🔗 **Discord** Get event reminders and connect with other members on Discord: ➡️ [discord.gg/PAyRBDhKkk](https://discord.gg/PAyRBDhKkk) —— **Who’s Visual Fields?** Visual Fields is a network of designers and creatives built for people to connect, support, and share with fellow experts. We have upcoming events in Zürich, Basel, and Luzern. [Check out upcoming events](https://www.visualfields.ch/) —— **Event policies** We have zero tolerance for discrimination or harassment. Be mindful not to make assumptions about gender, sexual orientation, or identity. Always ask for consent - for physical contact and work critique - and treat everyone and the space with respect. [All policies](https://www.joyed.com/experiences/ep) **Fine print (the friendly kind)** By joining, you agree that photos or videos taken at the event may be used by Visual Fields for promotional and communication purposes. See you there! 😇

You know those spontaneous chats with a colleague by the water cooler or with an acquaintance you bumped into in town, where strangers gather around a random topic — and somehow, something sticks? A thought, a story, a spark that gets you wondering, reflecting, and feeling a little more alive? ✨ That’s the spirit of our monthly coffee gathering, **A Cup of Serendipity** — a reminder that connection can’t be scripted, only sparked with good company and good chemistry 🪄. **Join us for a morning of spontaneous conversation and connection!** There’s no topic, no script — just space for ideas and stories to flow freely, shaped by whoever’s present. The only thing planned is the time and place. The rest is up to us, where the conversation takes us. To keep the circle casual and intimate — a space where everyone can speak and listen — we’re limiting the number of participants. So please RSVP early to secure your spot!

‼️ **IMPORTANT:** Meetup RSVPs don't count. Registration is on Luma only — **grab your spot here:** [https://luma.com/99z48ev4](https://luma.com/99z48ev4) What does it actually take to build with AI right now? 🎯 Three practitioners. A panel. Drinks after. We're back on the 4th of June at the Zalando Office in Prime Tower for an evening of high-signal talks from people who are shipping with AI — not theorizing. **On stage:** * **Ania Szostek** — Product Lead, Zalando - *Building AI-First, Not AI-Added: Lessons from Zalando Assistant* * **Cinzia Bonetta** — Founder & CEO, MaiQ *Vibe Coding Makes You Faster. But How Do You Ensure Quality?* * **Oliver Förg** — Product Owner AI Solutions Digital Commerce, Migros - *Building Chatbots in Minutes: How Migros Made GenAI Fast, Secure and Enterprise‑Ready* **Then: a panel.** The three speakers, three moderators and your questions. The conversations that usually happen in the hallway — but on stage. **Afterwards: apéro.** Drinks, snacks, and the people you actually came to meet. *** **Who shows up at GenAI 360:** product people, business strategists, decision-makers, engineers, founders, researchers, and the AI-curious from across Zurich. If you want to know what's working before it shows up on LinkedIn, this is the place to be. 😉 📍 **Location:** Zalando Office, Zurich **📆 Date:** Thursday, 4th of June 2026 🕕 **Time:** 18:00–21:00 🎟️ **Capacity is limited** — Meetup RSVPs won't get you in - register on Luma to **get your spot:** [https://luma.com/99z48ev4](https://luma.com/99z48ev4)

**Registration:** Register on the Elevate Tech website to attend: https://www.elevate-tech.ch/event-details-registration/women-in-ai-from-ideation-to-driving-responsible-impact-hosted-by-six **Time and Location:** 04\. Juni 2026\, 17:30 – 21:00 SIX Convention Point, Pfingstweidstrasse 110, 8005 Zürich, Switzerland **About the event:** Join us for an inspiring evening of innovation and empowerment! The event is themed around how to turn AI ideas into real, sustainable, and governed value. It aims to guide the audience through the lifecycle of an AI solution, from the moment an idea emerges to ensuring it remains valuable, reliable, and well-governed in production. Discover how **AI is transforming industries**, as leading women in the field share their expertise and insights. Listen to engaging talks on scaling machine learning and AI-powered data access in an event that will showcase the **women driving change** in the world of AI and data science. In addition to the main event, we will host **speed-mentoring sessions** featuring senior leaders from SIX and UBS, as well as the event speakers. If you'd like to participate in these sessions, please get a mentoring session ticket as well as your event ticket. This event is a collaboration between Elevate Tech and SIX. **Agenda:** * 16:00 – 17:00 Mentoring Sessions with SIX and UBS Senior Leaders * 17:30 Opening (Julinda Gllavata) * 17:35 Welcome to SIX & Introduction to Elevate Tech * 17:40 **Jenny Chang,** Head Innovation Hub, SIX Financial Information. *From Idea to Value: Building the Right AI Solution* * 18:00 **Julinda Gllavata,** UBS: *AI in Production: Monitoring and Sustaining Value* * 18:20 **Dr. Rehana Harasgama**, Attorney-at-Law, Partner at Kellerhals Carrard. *The Architecture of Trust: Governance Frameworks for Responsible AI.* * 18:40 Q&A for everyone * 19:00 Networking Apéro Don’t miss the chance to connect and network! Registration for this event is free, with an optional donation to Elevate Tech. Register on the Elevate Tech website to attend: https://www.elevate-tech.ch/event-details-registration/women-in-ai-from-ideation-to-driving-responsible-impact-hosted-by-six Follow us on LinkedIn to receive event information early! https://www.linkedin.com/company/elevate-tech-ch

**⚠️ [>>Ticket needed (click here)<<](https://link.social-circle.ch/SdSb) or** **[tickets.social-circle.ch](tickets.social-circle.ch)** 🍵 An Afternoon of Serenity: Tea Ceremony with Felix Step away from the digital noise and join us for a curated experience in mindfulness and tradition. **Tea Ceremony with Felix** is more than just a tasting; it’s an invitation to slow down, breathe, and appreciate the nuance of the present moment. Guided by Felix’s expertise, you’ll explore the intentional art of tea preparation, focusing on the harmony between vessel, water, and leaf. Whether you are a seasoned connoisseur or simply curious about the ritual, this session offers a peaceful sanctuary to recharge. 📲 Join our WhatsApp chat to keep up with the event: [https://link.social-circle.ch/WSqZ](https://link.social-circle.ch/WSqZ) *(if you run into trouble open it in WhatsApp Web on your desktop)* **Event Highlights** * **The Ritual:** Observe and participate in a traditional pouring ceremony designed to heighten the senses. * **Curated Selection:** Taste hand-picked, premium loose-leaf teas, each with its own unique origin story and flavor profile. * **Mindful Connection:** Enjoy a quiet, contemplative atmosphere perfect for reflection or gentle conversation. * **Expert Guidance:** Learn the history, etiquette, and "why" behind the tea-making process from Felix. Join our WhatsApp newsletter: [https://link.social-circle.ch/DxeS](https://link.social-circle.ch/DxeS)

PyData London 2026 brings together data scientists, engineers, and researchers from around the world for three days of insightful talks, tutorials, and community connection. Hosted in one of Europe’s leading tech hubs, the event highlights the latest developments in Python, machine learning, and data science. Attendees can expect a mix of cutting-edge research, real-world applications, and opportunities to network with industry leaders. Whether you're a beginner or an expert, PyData London offers something for every level of the data science community. **THIS IS NOT A TICKET- TICKETS MUST BE PURCHASED ON CONFERENCE WEBSITE.** https://pydata.org/london2026

Welcome to the Open Level Play Session. This session takes place every Saturday from 10:45 to 12:15 at the Yonex Badminton Hall Hardbrücke. The number of players on the waitlist one week in advance determines the number of courts booked. If you are on the waitlist but can no longer attend, please remove yourself as early as possible. Open to players of all skill levels. This session is for doubles with a relaxed and social focus. Ideal for casual play, improvement and meeting new players. Payment can be made via TWINT after the session.

Welcome to the Open Level Play Session. This session takes place every Saturday from 12:15 to 13:45 at the Yonex Badminton Hall Hardbrücke. The number of players on the waitlist one week in advance determines the number of courts booked. If you are on the waitlist but can no longer attend, please remove yourself as early as possible. Open to players of all skill levels. This session is for doubles with a relaxed and social focus. Ideal for casual play, improvement and meeting new players. Payment can be made via TWINT after the session.

Couldn't make Knowledge? Or want to debrief the dancing robots or Autonomous Workforce? Join us for a Knowledge '26 recap, insights sharing, a couple rounds of golf, and fun at Topgolf. As always, drinks and food will be provided. More details to come — mark your calendar, RSVP, and save your spot today!

Topic to be announced. **THANK YOU** *Franklin University* for hosting our meetup! To learn more about *Franklin University*, please visit their website: https://www.franklin.edu/ **DIRECTIONS** Franklin University Fisher Hall 300 E. Main St, Columbus, OH 43215 Map: https://maps.app.goo.gl/jxjBA2hUmS5qrvhq8 Parking is FREE! Please park in Lot C in front of Fisher Hall. See attached map. NOTE: Map the address only. When mapping with Google Maps it may use the Fisher Hall at OSU, which is NOT correct. **Want to sponsor the pizza and/or bar tab?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com

## 🤝 Host Information A co-hosted event by ProductTank Columbus & Women in Product Columbus 💡 About the Workshop AI adoption is stalling across organizations — not because of a lack of motivation or tools, but because it's fundamentally a behavior design challenge. This hands-on workshop applies proven Behavior Design models and methods to help you move from a vague organizational wish to boost AI adoption to 3-5 concrete, testable interventions you can act on starting tomorrow. Whether you're a product manager, on a product team, or just someone trying to get AI to actually stick at work, you'll leave with a clear picture of what's worth focusing on, what to ignore, and how to drive real, sustained adoption — no guesswork required. 🛠️ What to Bring Laptop: Fully charged and ready to go. AI Assistant: Have your favorite AI assistant pulled up. (Dom will be using Claude, but feel free to use whichever assistant you prefer!) 🍕 Logistics & Perks Food & Drink: Pizza and drinks provided! Parking: Plenty of free spaces available on-site. ###

You're invited to Indiana D365 User Group Meeting Wed Jun 10, 2026 2-4 PM Agenda (sessions may change time slots before the meeting.) 2 Welcome 2:10 Stratgies for successful testing - Carla Teasdale from Wilmuth Solutions 2:50 Building Power Apps in an AI world using Claude Code demo - Natalie Roberts from Leaf Software Solutions 3:30 Everything you need to know about Quality in BC - Derek Bohman, BC Consultant 4:00 Closing Notes 4:10-5 Networking Social at Upland Brewing at Clay Terrace (walk over) Link Information to join remotely below [https://teams.microsoft.com/l/meetup-join/19%3ameeting_YWRkNmQ1NWMtN2E0Mi00ZDU4LThmNzMtMDdlODMwMDNkMGMz%40thread.v2/0?context=%7b%22Tid%22%3a%22b4c9f32e-da17-4ded-9c95-ce9da38f25d9%22%2c%22Oid%22%3a%2267db4a27-1865-4ea7-bb20-a28137a8aa56%22%7](https://teams.microsoft.com/l/meetup-join/19%3ameeting_YWRkNmQ1NWMtN2E0Mi00ZDU4LThmNzMtMDdlODMwMDNkMGMz%40thread.v2/0?context=%7b%22Tid%22%3a%22b4c9f32e-da17-4ded-9c95-ce9da38f25d9%22%2c%22Oid%22%3a%2267db4a27-1865-4ea7-bb20-a28137a8aa56%22%7d) Tap on the link or paste it in a browser to join

**The Behavior Gap: Where Products Win or Lose** Teams today have more data than ever, and yet many still struggle to understand why customers adopt, engage with, or abandon their products. Teams sprint, ship faster, and chase more signals… all while metrics stall and confidence drops. The missing piece isn’t more data. It’s often the behavioral insight between the metrics, explaining why the numbers move in the first place. Dashboards can tell you what customers did, but understanding why they did it (and how to influence what they do next) requires a deeper blend of insights. This session is about closing that gap. Drawing from real-world experience designing and scaling products as [ZoCo Design](https://zocodesign.com/)’s CEO, [Lacey](https://www.linkedin.com/in/laceypicazo/) will share how to cut through the noise and identify the insights that actually change behavior—moving people, and moving metrics. You’ll learn: * Why understanding customer behavior is a quant and qual challenge * How to spot the signals that actually predict behavior change * Where AI accelerates insight, and where it creates distraction * How to get meaningfully closer to customers, without adding more tools This talk reframes how to evaluate performance and identify what levers actually improve it, helping your team to make smarter bets with greater confidence. Every meaningful outcome is driven by behavior change. And when you know how to design for behavior, you stop guessing, and start building things that work. **About Our Speaker** [Lacey Picazo](https://www.linkedin.com/in/laceypicazo/) is the Founder and CEO of ZoCo, a healthcare product studio that turns complex, high-stakes ideas into products that drive real-world adoption. She partners with healthcare organizations to uncover critical care delivery insights, focus product strategy through behavior design, and build solutions that patients and providers actually use. Thanks to our 2026 sponsors: [Clarivoy](https://www.clarivoy.com), [What Box Consulting Group](https://www.whatboxconsultinggroup.com), [Conductrics](https://www.conductrics.com), and [Piwik PRO](https://piwik.pro) More info at [cbusdaw.com](https://cbusdaw.com)

QA or the Highway is a one-day, affordable, regional, professional conference featuring real-world experience and thought leadership in the QA and testing industry. This is a ticketed event please register here: https://www.qaorthehwy.com/ Featured Keynote Speakers: **Matthew-Hope Eland** **(Wizard at Leading EDJE)** \- An AI Specialist and Wizard at Leading EDJE who is known to teach software engineering\, AI\, and data science concepts in the most ridiculous ways possible\. Matt has used machine learning to settle debates over whether Die Hard is a Christmas movie\, reinforcement learning to drive the behavior of digital squirrels\, data analytics to suggest improvements to his favorite TV show\, and AI agents to play board games and create an AI agent with the personality of a dog\. Matt is the author of "Data Science in \.NET with Polyglot Notebooks" and "Refactoring with C\#" as well as several LinkedIn Learning courses\. Matt helps organize the Central Ohio \.NET Developer Group\, runs several blogs and a YouTube channel\, has a Master’s of Science in Data Analytics\, and is a current Microsoft MVP in AI and \.NET\. **Tatyana Arbouzova** **(CEO at Innovate QA)** \- Tatyana Arbouzova is an engineering and business leader with a strong background in Quality Engineering across multiple industries\, including Big Tech\, Healthcare\, and Entertainment\. She has held leadership roles at world\-class companies such as Microsoft\, VMware\, Disney\, and The Pokémon Company International\, where she focused on building quality\-driven cultures and scaling teams to deliver high\-impact products\. With decades of experience\, Tatyana has helped organizations transform their quality practices so teams can deliver software efficiently\, confidently\, and with measurable business outcomes\. Today\, Tatyana advises software companies on adopting AI to optimize quality practices and improve how software is delivered at scale\. She is also a passionate community builder and the founder of Innovate QA\, a thriving Seattle\-based community and conference for quality professionals\.

Want to be a speaker? submit your talk to our Call for Presenters!!! https://sessionize.com/azure-cbus-2026/