Service Management

**Und was Unternehmen daraus über Sichtbarkeit, Kontrolle und Vertrauen in der KI-Welt lernen.** «Stöck, Wyys, Stich.» In der Schweiz weiss jeder sofort, was gespielt wird. Die grossen KI-Modelle kennen unser Kulturgut jedoch nur oberflächlich. Wo das Trainingsmaterial dünn ist, erfinden sie die Regeln mit voller Überzeugung. Dasselbe Problem hat fast jede Firma mit ihrem internen Fach- und Produktwissen. Remo Prinz zeigt, wie man durch strukturierte Daten Teil des KI-Training Korpus wird, verlässlich zitiert wird und dieses Fundament über ein autorisiertes Model Context Protocol (MCP) zu einer kontrollierten, vertrauenswürdigen Live-Quelle ausbaut. Ist es ausserdem möglich, ein Modell zu trainieren, das nicht nur perfekt jasst, sondern als geduldiger Mentor jeden Zug erklären kann? Ein Abend über Tradition, strukturierte Daten – und die Frage, wie Organisationen in der KI-Welt zur Quelle werden, der die Maschinen vertrauen.

Build //localhost:Zürich **@Microsoft** *Join us in person at Microsoft offices (The Circle)!!* **RSVP Here: https://globalai.community/e/f06j3reb** **(meetup does not host any registration so register on the above link)** For the uninitiated — Build //localhost is a globally coordinated developer event series where builders, engineers, and AI enthusiasts gather locally to demo, discuss, and discover what's being built in their own backyard. Think: real talks, real demos, real conversations — no fluff. 𝗔𝘁 𝗕𝘂𝗶𝗹𝗱 //𝗹𝗼𝗰𝗮𝗹𝗵𝗼𝘀𝘁:Zurich, 𝗲𝘅𝗽𝗲𝗰𝘁: ⚙️ Live technical sessions & hands-on demos 🤖 AI-first conversations with practitioners 🔗 Meaningful networking with Zurich's builder community 💡 Spontaneous ideas, collaborations, and maybe a few "𝘄𝗵𝘆 𝗱𝗶𝗱𝗻'𝘁 𝗜 𝘁𝗵𝗶𝗻𝗸 𝗼𝗳 𝘁𝗵𝗮𝘁" moments **Agenda:** * **14:00 - 14:15** Welcome session * **14:15 - 14:45** Keynote - Latest and greatest about GitHub Copilot and AI Agents in the SDLC - Dominique Broeglin (Microsoft) * **15:00 - 15:30** Microsoft Agent Framework at Build: From Chatbots to Agentic Workflows - Jose Luis Latorre (Swiss Life) * **15:30 - 16:00** Talk 2 - Roundtable - Dr. Alexander Wachtel (ESC Deutschland) * **16:00 - 16:30** Break * **16:30 - 17:00** Microsoft IQ and the New Enterprise Context Layer - Dr. Alexander Wachtel (ESC Deutschland) * **17:00 - 17:30** Agents at scale - Bernhard Merkle (Blockbrain) * **17:30 - 18:00** Break * **18:00 - 18:30** From Aspire to Azure Container Apps: Building Secure Containers with SBOM and CVE Checks - Damien Bowden (isolutions) * **18:30 - 19:00** Endnote - Bring Copilot to your app: real integrations with Copilot SDK - Emanuele Bartolesi (Xebia) * **19:00 - 19:30** Closing & Networking (also a small apero) The event is held in English.

Join us for our weekly entrepreneurship networking and coffee. Entrepreneurialism can be very challenging, in this meetup we help each other on the journey. Share experience strengths and hope. We do not sell or promote our products or services. The meeting starts at 8 am and introductions start at 8:15. Look forward to seeing you there!

**Trust, but Sandbox** Agents are becoming more autonomous, are expected to work more independently, and are being granted greater privileges. They install tools as and when they need them. And they can access all files on the system, use the browser with existing cookies, and much more. How can we allow the agent to work while still maintaining control? The talk will present three methods for isolating coding agents and compare their advantages and disadvantages. First, I’ll outline the capabilities of a local agent and the risks that come with them. In a live demo, I’ll show just how simple sandboxing can be and how great it feels to switch to ‘YOLO mode’ without a second thought and let the agent work on his tasks. Finally, we’ll take a look at some practical features that a separate environment for agents can offer. **Michael Krämer** is working in software development for over 20 year and works as a Software Architect at INNOQ. He is very commited to work out component designs with clearly defined responsibilities and to find appropriate solutions for requirements. Besides that he is engaged in Machine Learning, the integration of ML models in production environments and works as a trainer for Software Architecture.

**If your design feels right, how do you prove that it works?** Creatives are taught to trust their instincts, and rightly so. But intuition alone can leave your best work undefended in the room, and it cannot tell you whether a design actually changed anything. What looks better in a critique still needs to prove that it creates value in the real world. So, the real challenge is knowing what works, not just what looks good. In this keynote, **Mario Stipetic**, product designer, engineer, and product manager based in Zürich, introduces data-driven design as a practical way to use evidence without killing creativity. With over 14 years of experience designing and building SaaS web and mobile products end to end, including as Head of Product Design at a US-based fintech, Mario works at the intersection of design, product, and engineering. Join us on **June 30** as Mario shows, through real before-and-after case studies, how simple data can help teams test ideas, iterate faster, and build products people keep coming back to. **💡 What will you learn?** * Why creativity and data work best together, and how measurement helps you defend your design decisions * How simple methods like a 1–5 survey, a funnel, or a fake button can give you real proof without a big team or budget * How to set a clear hypothesis and one metric before you design, then measure before vs after * How to read what the data is telling you and turn it into sharper copy, visuals, flows, and product decisions *Connect with Mario* [LinkedIn](http://linkedin.com/in/mariostipetic) —— **📍 Where?** [Kulturhaus Helferei](https://maps.app.goo.gl/AJuPTcLTmihXxHyn9), near the Grossmünster in Niederdorf. \> Kirchgasse 13\, 8001 Zürich (Tram-Station Helmhaus) **📅 When?** Tuesday, June 30, 6:45 PM / 18:45 Uhr **⏰ What’s the schedule?** 6:30 PM → Doors open 6:45 PM → Keynote + Q&A 7:30 PM → Networking 🔗 **Discord** Get event reminders and connect with other members on Discord: ➡️ [discord.gg/PAyRBDhKkk](https://discord.gg/PAyRBDhKkk) —— **Who’s Visual Fields?** Visual Fields is a network of designers and creatives built for people to connect, support, and share with fellow experts. We have upcoming events in Zürich, Basel, and Luzern. [Check out upcoming events](https://www.visualfields.ch/) —— **Event policies** We have zero tolerance for discrimination or harassment. Be mindful not to make assumptions about gender, sexual orientation, or identity. Always ask for consent - for physical contact and work critique - and treat everyone and the space with respect. [All policies](https://www.joyed.com/experiences/ep) **Fine print (the friendly kind)** By joining, you agree that photos or videos taken at the event may be used by Visual Fields for promotional and communication purposes. See you there! 😇

**Hello ServiceNow Developers of Switzerland!** We warmly invite you to our next ServiceNow Developer User Group meetup in Zürich! Whether you are a developer, admin, consultant, or architect, your ideas and suggestions are guaranteed to be valuable and will be incorporated into the functioning of our group. **What to Expect:** * **Networking and Community Building:** Meet new people who also work in the ServiceNow field. This is a great opportunity to connect with like-minded individuals and expand your professional network. * **Open Forum:** Share your experiences, ask questions, and provide feedback on what you would like to see in future meetups. * **Free Snacks and Drinks** **IMPORTANT!!!** We want these events to truly be a "safe space" for ServiceNow professionals in Switzerland, so all recruitment and sales activities are prohibited. The organizers reserve the right to exclude anyone who violates this rule from the events. **RSVP and Participation:** Please RSVP via the event page to help us plan. The venue requires a list of attendee names in advance, so please include your name to avoid any issues at entry. **Note:** The event is primarily planned to be held in German, but we are happy to switch to English if needed (e.g., for non-german speaking participants or speakers). Most of the presented content (presentations, videos, demos, etc.) will be in English by default. We are excited to start this journey with you and to build a strong and supportive ServiceNow community in Zürich. Don’t miss out on this new opportunity! See you there! **Meetup Agenda:** 🎤 18:00 arrival and registration 🎤 18:30 Modern Development in ServiceNow 🎤 19:00 Open QA 🎤 19:30 Game Time **Location:** Swisscom Office Maschinenstrasse 10. · Zürich, ch

Two complementary takes on what actually decides whether AI delivers value in an organization. One on why role-based structures are the real enabler, the other on what happens to teams when AI starts resolving the tickets. Here's what's planned for the evening: 17:30 - 18:00 - Arrival and first drinks 18:00 - 18:45 - AI Value Creation Starts Beyond Technology by Ralf Günthner 18:45 - 19:30 - When the Bot Takes the Ticket: Keeping Teams Effective as AI Rewrites the Rules by Dagmar Muth 19:30 - 20:30 - Networking, Open Space & More drinks\* **AI Value Creation Starts Beyond Technology** Many companies are currently investing heavily in AI agents, copilots, and automation, yet the expected gains in productivity and innovation often fail to materialize. The reason is rarely technological, but structural: classic hierarchical organizational models are not designed to collaborate effectively with learning, adaptive systems. This keynote explains why role-based work is the decisive enabler for successful AI adoption. In role-based organizations, responsibilities are clearly defined, decision rights are decentralized, and collaboration is dynamically organized, exactly the conditions under which AI agents can deliver maximum value. Drawing on current research (including McKinsey, MIT CISR, and Harvard Business School) and practical examples from industry, mechanical engineering, and chemicals, the keynote shows how companies can combine AI agents with role-based structures to: * drastically shorten implementation timelines * increase acceptance and trust in AI * enable continuous optimization instead of one-off pilot projects * significantly improve the ROI of AI investments The core message: AI does not transform organizations, organizations determine whether AI creates impact. Those who invest today in role-based ways of working, shared leadership, and decentralized decision logic build the operational foundation to not only introduce AI, but scale it strategically. **Ralf Günthner** Ralf Günthner is a transformation expert, entrepreneur, and lecturer with over 25 years of experience in digital transformation, AI, IoT, and organizational development. In his keynotes, he shows why AI value creation does not emerge from algorithms, platforms, or tools, but from leadership, culture, decision-making logic, and effective collaboration. He combines deep technology expertise with systems thinking, neuroscience, and hands-on transformation work. As Co-CEO of Team-Factory GmbH, he supports companies in anchoring AI strategically, creating orientation, and delivering sustainable impact, beyond hype and technology fixation. **When the Bot Takes the Ticket: Keeping Teams Effective as AI Rewrites the Rules** AI agents are starting to resolve incidents, write code, and close tickets. That's great for throughput, but what happens to the humans in the team? Motivation, ownership, skill development, and psychological safety don't disappear as team development topics just because productivity metrics go up. In this talk, Dagmar Muth draws on her work with engineering and product teams navigating AI-driven transformation. She shares what it takes to make AI integration work for the whole team: how to preserve ownership and purpose, keep accountability clear, and build the patterns that distinguish teams that thrive from those that merely adapt. You'll leave with a clear mental model for thinking about team health in AI-augmented setups and concrete questions to bring back to your own team or organization. **Dagmar Muth** Dagmar Muth is a systemic organizational developer and agile coach with 20 years of experience guiding teams and companies through transformation. As a co-worker of pragmatic solutions ag in Zürich, she supports organizations in finding the right setup, processes, and culture to sustain performance from vision to go-live, increasingly in contexts shaped by AI. She works with cross-functional tech and product teams, coaches leaders, and lectures on agile project management at SIB. Her particular focus right now: how organizations integrate AI without losing what makes their teams actually work. Many thanks to our **sponsors**: * Catering Sponsor: **DevOpsDays Zürich** https://www.devopsdays.ch/ * Location Sponsor: **Digicomp** https://www.digicomp.ch/ \* contact us min. 3 days prior to the event if you prefer a vegan option.

Come and learn about care 4 kids and let us answer all your questions. Please find us at Starbucks Europaallee 7 (next to HB Zurich). We have care 4 kids sign set up so you can find us faster. :) Please bring us your CV and have a refreshing drink. We very much look forward to meeting you! ***

**In diesem Beitrag schildert der Collaboard-Geschäftsführer Michael Görög die Aufholjagd seines kleinen Teams gegen etablierte internationale Wettbewerber, die teils Jahre Vorsprung hatten. Und wie daraus eine starke, souveräne und sichere Alternative zu Mural und Miro wird, die beim Gebrauch auch noch Spass macht.** Collaboard begann mit dem Aufstieg agiler Arbeitsformen und aus dem Wunsch, interaktiv an elektronische Whiteboards zu arbeiten. Der ursprüngliche Fokus lag daher auf einer Whiteboard-Software für interaktive Displays, um Meetings und Workshops im physischen Raum digitaler und interaktiver zu gestalten. Aber mit der Pandemie veränderte der Markt sich radikal. Über Nacht brach der ursprüngliche Product-Market-Fit von Collaboard in sich zusammen: Statt digital unterstützter Zusammenarbeit im gemeinsamen Büro oder Sitzungszimmer war jetzt Remote-Work angesagt. Das Collaboard-Team stand damit vor der radikalen Herausforderung, innert kürzester Zeit aus der elektronischen Whiteboard-Software ein digitales Whiteboard für Remote-Zusammenarbeit zu entwickeln. ••• [Michael Görög](https://www.linkedin.com/in/michael-gorog/) ist Co-Founder von [Collaboard](https://www.collaboard.app), einer in der Schweiz entwickelten Online-Whiteboard-Lösung für visuelle Zusammenarbeit. Mit über 16 Jahren Erfahrung in der Softwarebranche treibt er Innovationen im Bereich visueller Teamarbeit voran. Sein besonderer Fokus liegt dabei auf Sicherheit, Datenschutz und dem Einsatz moderner Technologien wie KI.

**[⚠️ >>Ticket needed (click here)<<](https://link.social-circle.ch/3Aq0) or** **[tickets.social-circle.ch](https://tickets.social-circle.ch/)** 🎉 **Pub Quiz Night** 🎉 Join us for a night full of **mind-bending questions**, **unexpected twists**, and **more laughs than right answers** (probably). Whether you're a trivia wizard or just really good at pretending you know stuff, this night’s for you! Join our whatsapp group for updates on this event: [https://link.social-circle.ch/vo0l](https://link.social-circle.ch/vo0l) 📍 **Location:** BOHO 💰 **Price:** 15.- (includes tasty snacks + a prize for the winning team 🍾) 👥 **How Teams Work:** 🔹 Got a crew? Awesome, bring your squad and show us what you've got! 🔹 Looking to mingle with singles? We’ve got you! → Think 2 girls + 2 guys = the perfect cocktail of brainpower and awkward icebreakers 🔹 Not single? No problem! We’ll still team you up with some brilliant minds and maybe a few terrible guessers for balance 🏆 **What’s in it for you?** Glory, bragging rights, and the sweet, sweet taste of Prosecco-fueled victory. 💬 **Come for the trivia, stay for the chaos.** Spots are limited, so grab your seat before your smarter friend does! 🎟️ ​P.S. Pictures might be taken during the event, if you do not want it please let the organizer know. Tickets are non-refundable. **Want more events like this? Join our WhatsApp community:** [https://link.social-circle.ch/sVZD](https://link.social-circle.ch/sVZD)

We're planning a hands-on technical session focused on building AI solutions in ServiceNow - think skills, agents, and real-world use cases. If you’re curious about AI on the platform, RSVP now and stay tuned for more details. Let's build together!

Want to be a speaker? submit your talk to our Call for Presenters!!! https://sessionize.com/azure-cbus-2026/

Topic to be announced. **CALL FOR SPEAKERS** Learn more: https://www.awscolumbus.com/get-involved/ **THANK YOU** *VEEAM* for hosting our meetup! To learn more about *Veeam*, please visit their website: https://www.veeam.com/ **DIRECTIONS** 8800 Lyra Dr #450 · Columbus, OH go to 4th floor. **Want to sponsor the pizza and/or bar tab?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com

You can sleep in on the Sesquicentennial (observed), we’re shifting to the following Friday. But join the local UX community for a chat and some biscuits to catch up. If you were in CA for Figma Config, tell us all the lines and you can tell me how I can animate an SVG without coding it by hand, and why I’d even want to. Thanks to the team at Nationwide of supporting the group.

WQC has weekly Thursday night social nights at the Westerville Java Central. Come and grab a coffee and connect with the community: low stakes, chill environment, and tasty drinks. No registration is required; come as you are.

http://photos2.meetupstatic.com/photos/event/2/a/9/6/600_348310902.jpeg Instructor - Crow, HPS Class fee is $30 at the door or approved exchange RSVP with Advance pay of $25 (discounted) by PayPal on the web or by contacting Enchanted Elements (614) 437-2642. Reservations made directly to Enchanted Elements will be added to the class list manually not online. Private Instruction ~ Closed to the Public ~ Initiated Members Only Please come prepared for ritual. Blessings ~ Crow

Some trained COUNT volunteers work together once a month at RMH (http://www.rmhc-centralohio.org/volunteer.php) as Housewarmers (usually on the 1st Sunday from 1 – 5 PM). Some schedule other shifts at their convenience. You may try this out with less fuss by following a "Fast track" or go through the normal process. Fast track • Arrange a time to shadow a COUNT volunteer. Call Dave Nohle at 614-268-9558 (cell). • Show up and try it out. • Complete application, etc. later. Normal process • Complete an online application (http://rmhc-centralohio.org/volunteer/). • Attend orientation in advance. • At orientation you will complete forms agreeing to keep family/patient info private and allowing a background check and tour the facility. • Complete one training shift. Daily shifts are: morning 9 AM - 1 PM, afternoon 1 - 5 PM and evening 5 - 9 PM. • Schedule shifts online using the on the RMH scheduling system (http://www.volgistics.com/ex/portal.dll/?FROM=32895). The Ronald McDonald House (RMH) provides housing and meals for families with sick children. The Columbus RMH is the largest in the world with 137 rooms. COUNT has been volunteering there since May 2014. Housewarmers work with RMH guests to provide a home-like environment - greet, assist with family needs, answer phones, give tours, assist with checkin/checkout, prepare guest rooms after checkout, clean facility, laundry, restock supplies and staff the front desk. RMH Housewarmers volunteer at least one four-hour shift a month. All Housewarmers must complete an application and agree to a background check before they can be full fledged volunteers.