service organization

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Sign up to help with customer service at our Del Ray shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Sign up to help with customer service at our Del Ray shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

**Join us in Falls Church for conversations that go beyond small talk.** Higher Grounds – Falls Church is where this growing network of gatherings began: a space for thoughtful, authentic dialogue about what matters most. Whether we’re exploring the nature of happiness, the challenges and possibilities of midlife, spirituality, culture, capitalism, parenting, or the role of art and travel in a meaningful life, every conversation is shaped by the people in the room. There’s no set leader or rigid agenda—just a shared commitment to listen as much as we speak. We start with brief introductions focused on what makes you *you* (not your LinkedIn bio), then dive straight into whatever is on people’s minds. The direction of each meetup emerges organically, making every event unique. MANDATORY: PLEASE REVIEW OUR COMMUNITY GUIDELINES IN THE GROUP DESCRIPTION. Everyone is expected to engage in respectful conversations and listen deeply as well as share. We have a zero tolerance policy of sexual harassment and hate speech. Come ready to share, reflect, and connect with others in Falls Church who are also seeking deeper conversations. **Suggested Questions: Life Stages & Transitions** 1. What did you think you'd have figured out by now that you're still completely winging? 2. When did you realize your parents' advice was for a world that no longer exists? 3. What are you finally old enough to stop pretending to care about? **Suggested Questions: Identity After the Roles** 1. Who are you when nobody needs anything from you? 2. What dream keeps resurfacing even though the "practical" time has passed? 3. How do you handle having the freedom you always said you wanted? **Suggested Questions: AI & Being Human** 1. What human experiences will AI never truly understand? 2. If machines handled all your have-to's, what would you actually do? 3. What becomes more precious as everything becomes automated? **Suggested Questions: Belief & Meaning** 1. What certainties have you given up, and what rushed in to fill that space? 2. How has knowing someone who died changed how you live? 3. What do you believe now that would shock your younger self? **Suggested Questions: The Modern Psyche** 1. What anxiety do you carry that previous generations didn't have? 2. Which of your survival strategies are you ready to retire? 3. What uncomfortable truth about happiness did it take you years to accept? **Suggested Questions: Work & Purpose** 1. When did you stop believing that your job would complete you? 2. What would you do for work if money and status weren't factors? 3. How has your definition of "making it" changed over the years? **Suggested Questions: Relationships & Connection** 1. What relationship dynamic do you keep recreating, and why? 2. When did you realize your parents were just people trying their best? 3. What kind of loneliness doesn't go away even when you're with others? **Suggested Questions: Time & Mortality** 1. What are you running out of time to say or do? 2. How differently do you spend your time knowing it's finite? 3. What will you regret not trying, even if you fail? **Suggested Questions: Society & Culture** 1. What social convention do you follow even though it makes no sense? 2. Which generation do you understand least, and what might you be missing? 3. What aspect of how we live now will seem insane in 20 years? **Suggested Questions: Personal Philosophy** 1. What rule for life did you create after learning something the hard way? 2. When did you stop believing that everyone else had it figured out 3. What paradox about life have you learned to live with?

Reserve a spot for free on **[Eventbrite](https://www.eventbrite.com/e/1988761070899?aff=oddtdtcreator)** so we have an accurate guest count. Make new friends and meaningful new connections. Join us for the coffee shop gathering at **[as you are](https://asyouaredc.com/)**, a wonderful safe space in DC! Look for the Go Gay DC sign on one of the tables. We will be wearing name tags. This is a good event to attend if you like facilitated conversation. When you arrive, obtain a name tag, order on your own from the [menu](https://order.online/store/26244426?utm_source=sdk&visitorId=b5386c19b7fdf41e5742da7&pickup=true&redirected=true) if you wish and gather with about 10 LGBTQ+ folk around the sofa for relaxed conversation. Feel free to invite your friends to join you. **Metro Directions:** Be eco-friendly. Metro rides are capped at $2.50 on weekends, regardless of distance travelled. Eastern Market Metro (Blue/Orange/Silver lines) is only a few blocks away. The venue is where the Banana Cafe used to be. The area is generally considered safe. There is also **free street parking in DC on Sundays**. There is a free parking lot underneath the freeway overpass adjacent to the Marine Corps barracks. This event is being boosted by **[Go Gay DC](https://www.gogaydc.com)**[,](https://www.gogaydc.com) Metro Washington DC's inclusive LGBTQ+ community focused on friendship, leadership, and service. It reaches over 10K fabulous people and is growing fast. Visit [https://www.gogaydc.com](https://www.gogaydc.com) At this event you'll even get to meet **[TJ Flavell](https://www.linkedin.com/in/tjflavell/)**, Go Gay DC's founder. This event is a safe space for everyone under the rainbow. Go Gay DC is on social media: Join the Facebook Group [https://www.facebook.com/groups/GoGayDC](https://www.facebook.com/groups/GoGayDC) Like the Facebook Page [https://www.facebook.com/GoGayDC](https://www.facebook.com/GoGayDC) Follow on Instagram [https://www.instagram.com/GoGayDC](https://www.instagram.com/GoGayDC) Follow on Threads [https://www.threads.com/@GoGayDC](https://www.threads.com/@GoGayDC?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExZG1DTnM0VnJybG83U3FWcnNydGMGYXBwX2lkEDIyMjAzOTE3ODgyMDA4OTIAAR6DYjIHThPY00YK0dJfs6boxWhgU1OyzCNzCCt0uW6sjzSp6kJpEXoyvf5j6g_aem_3gSjPJmvC57T8kdbkMU1sw) Follow on Bluesky [https://gogaydc.bsky.social/](https://gogaydc.bsky.social/?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExZG1DTnM0VnJybG83U3FWcnNydGMGYXBwX2lkEDIyMjAzOTE3ODgyMDA4OTIAAR6DYjIHThPY00YK0dJfs6boxWhgU1OyzCNzCCt0uW6sjzSp6kJpEXoyvf5j6g_aem_3gSjPJmvC57T8kdbkMU1sw) Follow on X [https://www.x.com/GoGayDC](https://www.x.com/GoGayDC) Watch on YouTube [https://www.youtube.com/GoGayDC](https://www.youtube.com/GoGayDC) LinkedIn [https://www.linkedin.com/showcase/GoGayDC](https://www.linkedin.com/showcase/GoGayDC?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExZG1DTnM0VnJybG83U3FWcnNydGMGYXBwX2lkEDIyMjAzOTE3ODgyMDA4OTIAAR765Xxf5t8wFzbCac74QNX3p0Bs2oT0drXZoOmLV63J8cURMl3ta5b8iP3ztg_aem_nSdndpxd5-hXJ8myNF2_vQ) Search tags: LGBT LGBTQ LGBTQI lesbian gay bisexual transgender queer nonbinary non-binary intersex

Come the whole time or if you just spend 30 minutes. All are welcome. You are welcome and encouraged to bring your own coloring supplies but, if you don't have any, I will have plenty and am happy to share! (coloring books, colored pencils, and markers). Part of the mission of this group is to provide us an opportunity to check out AND SUPPORT local businesses. So, please don't bring any outside food/drinks and, while purchasing something isn't at all a REQUIREMENT to participate in the event, I do strongly encourage you to try something from the vendor :) I look forward to seeing and meeting you there! ***\*\*DISCLAIMER*\*\*** Photos may be taken during the event to be shared here on Meetup so feel free to let me know if you'd like to be excluded from them.

Reserve a spot for free on **[Eventbrite](https://www.eventbrite.com/e/1988761070899?aff=oddtdtcreator)** so we have an accurate guest count. Make new friends and meaningful new connections. Join us for the coffee shop gathering at **[as you are](https://asyouaredc.com/)**, a wonderful safe space in DC! Look for the Go Gay DC sign on one of the tables. We will be wearing name tags. This is a good event to attend if you like facilitated conversation. When you arrive, obtain a name tag, order on your own from the [menu](https://order.online/store/26244426?utm_source=sdk&visitorId=b5386c19b7fdf41e5742da7&pickup=true&redirected=true) if you wish and gather with about 10 LGBTQ+ folk around the sofa for relaxed conversation. Feel free to invite your friends to join you. **Metro Directions:** Be eco-friendly. Metro rides are capped at $2.50 on weekends, regardless of distance travelled. Eastern Market Metro (Blue/Orange/Silver lines) is only a few blocks away. The venue is where the Banana Cafe used to be. The area is generally considered safe. There is also **free street parking in DC on Sundays**. There is a free parking lot underneath the freeway overpass adjacent to the Marine Corps barracks. This event is being boosted by **[Go Gay DC](https://www.gogaydc.com)**[,](https://www.gogaydc.com) Metro Washington DC's inclusive LGBTQ+ community focused on friendship, leadership, and service. It reaches over 10K fabulous people and is growing fast. Visit [https://www.gogaydc.com](https://www.gogaydc.com) At this event you'll even get to meet **[TJ Flavell](https://www.linkedin.com/in/tjflavell/)**, Go Gay DC's founder. This event is a safe space for everyone under the rainbow. Go Gay DC is on social media: Join the Facebook Group [https://www.facebook.com/groups/GoGayDC](https://www.facebook.com/groups/GoGayDC) Like the Facebook Page [https://www.facebook.com/GoGayDC](https://www.facebook.com/GoGayDC) Follow on Instagram [https://www.instagram.com/GoGayDC](https://www.instagram.com/GoGayDC) Follow on Threads [https://www.threads.com/@GoGayDC](https://www.threads.com/@GoGayDC?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExZG1DTnM0VnJybG83U3FWcnNydGMGYXBwX2lkEDIyMjAzOTE3ODgyMDA4OTIAAR6DYjIHThPY00YK0dJfs6boxWhgU1OyzCNzCCt0uW6sjzSp6kJpEXoyvf5j6g_aem_3gSjPJmvC57T8kdbkMU1sw) Follow on Bluesky [https://gogaydc.bsky.social/](https://gogaydc.bsky.social/?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExZG1DTnM0VnJybG83U3FWcnNydGMGYXBwX2lkEDIyMjAzOTE3ODgyMDA4OTIAAR6DYjIHThPY00YK0dJfs6boxWhgU1OyzCNzCCt0uW6sjzSp6kJpEXoyvf5j6g_aem_3gSjPJmvC57T8kdbkMU1sw) Follow on X [https://www.x.com/GoGayDC](https://www.x.com/GoGayDC) Watch on YouTube [https://www.youtube.com/GoGayDC](https://www.youtube.com/GoGayDC) LinkedIn [https://www.linkedin.com/showcase/GoGayDC](https://www.linkedin.com/showcase/GoGayDC?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExZG1DTnM0VnJybG83U3FWcnNydGMGYXBwX2lkEDIyMjAzOTE3ODgyMDA4OTIAAR765Xxf5t8wFzbCac74QNX3p0Bs2oT0drXZoOmLV63J8cURMl3ta5b8iP3ztg_aem_nSdndpxd5-hXJ8myNF2_vQ) Search tags: LGBT LGBTQ LGBTQI lesbian gay bisexual transgender queer nonbinary non-binary intersex

River Club was established by the co-founders of Residents Cafe and Bar in Dupont Circle, Farid Azouri and David Nammour. River Club invites you to embark on a captivating adventure through the vibrant flavors of Lebanon, Italy and Spain. See brunch menu details [here](https://www.riverclubdc.com/menus/#brunch-menu). Starters priced at $14 and brunch entrees ranging from $24-$45. IMPORTANT INFORMATION: * **CASH only.** * **Only sign up if you can commit.** * **Do not sign up if you are a maybe.** * **Do not sign up if you were a no show or canceled at the last minute in 2026 for one of my events.** * If your plans change, update your RSVP even if you are in the Waitlist. * Individuals that don't show or cancel in the last 24 hours will not be able to join future events organized by me in 2026. * Four days before the event, I will ask everyone in the Going list to confirm they are attending. I will ask everyone to confirm by the end of the day. Individuals that do not respond/confirm will be removed from the list and I will ask who in the Waitlist would like to join. * Please, respect these simple instructions. * The organizer reserves the right to change, cancel, and/or manage the event as they see fit. Looking forward to seeing you at River Club! #

Come out, relax, and make some new friends! Bring whatever your preferred morning drink is (there’s 4 coffee shops within a 10min walk including BadAss Coffee right around the corner and Compass and Detour about 10min away) and join us in Quincy park for some laid back conversation. Well-behaved, leashed pups are welcome too! Come and go as you please within the event time - looking forward to meeting everyone!

Reserve a spot for free on **[Eventbrite](https://www.eventbrite.com/e/1988761070899?aff=oddtdtcreator)** so we have an accurate guest count. Make new friends and meaningful new connections. Join us for the coffee shop gathering at **[as you are](https://asyouaredc.com/)**, a wonderful safe space in DC! Look for the Go Gay DC sign on one of the tables. We will be wearing name tags. This is a good event to attend if you like facilitated conversation. When you arrive, obtain a name tag, order on your own from the [menu](https://order.online/store/26244426?utm_source=sdk&visitorId=b5386c19b7fdf41e5742da7&pickup=true&redirected=true) if you wish and gather with about 10 LGBTQ+ folk around the sofa for relaxed conversation. Feel free to invite your friends to join you. **Metro Directions:** Be eco-friendly. Metro rides are capped at $2.50 on weekends, regardless of distance travelled. Eastern Market Metro (Blue/Orange/Silver lines) is only a few blocks away. The venue is where the Banana Cafe used to be. The area is generally considered safe. There is also **free street parking in DC on Sundays**. There is a free parking lot underneath the freeway overpass adjacent to the Marine Corps barracks. This event is being boosted by **[Go Gay DC](https://www.gogaydc.com)**[,](https://www.gogaydc.com) Metro Washington DC's inclusive LGBTQ+ community focused on friendship, leadership, and service. It reaches over 10K fabulous people and is growing fast. Visit [https://www.gogaydc.com](https://www.gogaydc.com) At this event you'll even get to meet **[TJ Flavell](https://www.linkedin.com/in/tjflavell/)**, Go Gay DC's founder. This event is a safe space for everyone under the rainbow. Go Gay DC is on social media: Join the Facebook Group [https://www.facebook.com/groups/GoGayDC](https://www.facebook.com/groups/GoGayDC) Like the Facebook Page [https://www.facebook.com/GoGayDC](https://www.facebook.com/GoGayDC) Follow on Instagram [https://www.instagram.com/GoGayDC](https://www.instagram.com/GoGayDC) Follow on Threads [https://www.threads.com/@GoGayDC](https://www.threads.com/@GoGayDC?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExZG1DTnM0VnJybG83U3FWcnNydGMGYXBwX2lkEDIyMjAzOTE3ODgyMDA4OTIAAR6DYjIHThPY00YK0dJfs6boxWhgU1OyzCNzCCt0uW6sjzSp6kJpEXoyvf5j6g_aem_3gSjPJmvC57T8kdbkMU1sw) Follow on Bluesky [https://gogaydc.bsky.social/](https://gogaydc.bsky.social/?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExZG1DTnM0VnJybG83U3FWcnNydGMGYXBwX2lkEDIyMjAzOTE3ODgyMDA4OTIAAR6DYjIHThPY00YK0dJfs6boxWhgU1OyzCNzCCt0uW6sjzSp6kJpEXoyvf5j6g_aem_3gSjPJmvC57T8kdbkMU1sw) Follow on X [https://www.x.com/GoGayDC](https://www.x.com/GoGayDC) Watch on YouTube [https://www.youtube.com/GoGayDC](https://www.youtube.com/GoGayDC) LinkedIn [https://www.linkedin.com/showcase/GoGayDC](https://www.linkedin.com/showcase/GoGayDC?fbclid=IwZXh0bgNhZW0CMTAAYnJpZBExZG1DTnM0VnJybG83U3FWcnNydGMGYXBwX2lkEDIyMjAzOTE3ODgyMDA4OTIAAR765Xxf5t8wFzbCac74QNX3p0Bs2oT0drXZoOmLV63J8cURMl3ta5b8iP3ztg_aem_nSdndpxd5-hXJ8myNF2_vQ) Search tags: LGBT LGBTQ LGBTQI lesbian gay bisexual transgender queer nonbinary non-binary intersex

Join our ASL Brunch on Sundays in Greenbelt! All ASL users and learners are welcome. Brunches are alternately held at two restaurants in Greenbelt, both in the same town plaza. ODD WEEKS: 1st, 3rd, and 5th Sundays, we meet at Cedars of Lebanon, 103 Centerway. EVEN WEEKS: 2nd and 4th Sundays, we meet at New Deal Café,113 Centerway. We are the Greenbelt ASL Community, a group of both Deaf and hearing people who hang out, chat about everyday goings on, trade stories, get to know each other better, and of course, enjoy food together. Many members use ASL as their primary language, several are interpreters or other fluent ASL users, while others are ASL learners who wish to improve their skills while making new friends. Before or after brunch, you can visit the farmer's market and small coop grocery store in the plaza. Please RSVP so we can contact you via email if needed. Our group is on Facebook as Greenbelt ASL Community. Some longtime Brunch attendees don't mark their attendance here, so feel free to stop by even if you don't see others who have RSVP'd on Meet-up.

[Profs and Pints Northern Virginia](https://www.profsandpints.com/washingtondc) presents: **“Artemis II and Beyond,”** on how the recent space mission fits into long-term plans for the Moon, with Michael J. Neufeld, retired senior curator for the Space History Department of the Smithsonian’s National Air and Space Museum. [Advance tickets: $13.50 plus sales tax and processing fees. Available at [https://events.ticketleap.com/tickets/profsandpints/northern-virginia-artemis-ii-beyond](https://events.ticketleap.com/tickets/profsandpints/northern-virginia-artemis-ii-beyond) .] NASA’s recent, spectacular Artemis II mission is a sign that the United States is serious about sending humans to the Moon again. Gain an understanding of how Artemis II fits in both past and planned lunar missions with historian Michael Neufeld, who was lead curator of the Smithsonian’s Destination Moon exhibit. He has taught at Johns Hopkins, Colgate, and other universities, and is the author or editor of nine books dealing with the history of technology. He’ll start by looking at the aftermath of the Apollo program of a half century ago and why it ended only four years after its first lunar mission. He’ll consider why no lasting lunar programs emerged from major announcements by two presidents, George H.W. Bush and George W. Bush, that astronauts would be going back to the Moon and on to Mars. His vividly illustrated lecture will then explore how Artemis is a product of a human spaceflight program that has changed dramatically over the past 50 years. We’ll look at how collaboration with Europe, Canada and Japan became integral to the shuttle and International Space Station programs, and how the rise of new commercial space companies such as SpaceX has enabled NASA to buy both space services and space craft. Both international and commercial partners are involved in the latest Moon efforts, with SpaceX and Blue Origin expected to supply the landers to take astronauts down to a planned base on the Moon’s South Pole. How soon will any of this happen? Probably not as quickly as NASA says, but the specter of a Chinese landing on the Moon by 2030 is one obvious reason to keep things moving along. We’ll look at the sustainability of the Artemis space program for at least the next decade or so. You’ll emerge from the talk with no doubt that exciting days are ahead for space fans. (Doors: $17, or $15 with a student ID. Listed time is for doors. The talk starts 30 minutes later.) Image: The Artemis II mission launch (NASA photo).

Couldn't make Knowledge? Or want to debrief the dancing robots or Autonomous Workforce? Join us for a Knowledge '26 recap, insights sharing, a couple rounds of golf, and fun at Topgolf. As always, drinks and food will be provided. More details to come — mark your calendar, RSVP, and save your spot today!

Topic to be announced. **THANK YOU** *Franklin University* for hosting our meetup! To learn more about *Franklin University*, please visit their website: https://www.franklin.edu/ **DIRECTIONS** Franklin University Fisher Hall 300 E. Main St, Columbus, OH 43215 Map: https://maps.app.goo.gl/jxjBA2hUmS5qrvhq8 Parking is FREE! Please park in Lot C in front of Fisher Hall. See attached map. NOTE: Map the address only. When mapping with Google Maps it may use the Fisher Hall at OSU, which is NOT correct. **Want to sponsor the pizza and/or bar tab?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com

**The Behavior Gap: Where Products Win or Lose** Teams today have more data than ever, and yet many still struggle to understand why customers adopt, engage with, or abandon their products. Teams sprint, ship faster, and chase more signals… all while metrics stall and confidence drops. The missing piece isn’t more data. It’s often the behavioral insight between the metrics, explaining why the numbers move in the first place. Dashboards can tell you what customers did, but understanding why they did it (and how to influence what they do next) requires a deeper blend of insights. This session is about closing that gap. Drawing from real-world experience designing and scaling products as [ZoCo Design](https://zocodesign.com/)’s CEO, [Lacey](https://www.linkedin.com/in/laceypicazo/) will share how to cut through the noise and identify the insights that actually change behavior—moving people, and moving metrics. You’ll learn: * Why understanding customer behavior is a quant and qual challenge * How to spot the signals that actually predict behavior change * Where AI accelerates insight, and where it creates distraction * How to get meaningfully closer to customers, without adding more tools This talk reframes how to evaluate performance and identify what levers actually improve it, helping your team to make smarter bets with greater confidence. Every meaningful outcome is driven by behavior change. And when you know how to design for behavior, you stop guessing, and start building things that work. **About Our Speaker** [Lacey Picazo](https://www.linkedin.com/in/laceypicazo/) is the Founder and CEO of ZoCo, a healthcare product studio that turns complex, high-stakes ideas into products that drive real-world adoption. She partners with healthcare organizations to uncover critical care delivery insights, focus product strategy through behavior design, and build solutions that patients and providers actually use. Thanks to our 2026 sponsors: [Clarivoy](https://www.clarivoy.com), [What Box Consulting Group](https://www.whatboxconsultinggroup.com), [Conductrics](https://www.conductrics.com), and [Piwik PRO](https://piwik.pro) More info at [cbusdaw.com](https://cbusdaw.com)

Westerville Pride Festival Sat\. June 6\, 2026 \| 5 PM \- 8 PM If you're thinking of attending, or being a sponsor, vendor, or volunteer, visit our website at https://www.westervillequeercollective.org/pride for more information! Location and other info will be announced soon :)

Bring your business cards and network in person with other business professionals! Gold Star Referral Clubs is one of the most established professional networking organizations in the country, with multiple groups in central Ohio. Join us!

Some trained COUNT volunteers work together once a month at RMH (http://www.rmhc-centralohio.org/volunteer.php) as Housewarmers (usually on the 1st Sunday from 1 – 5 PM). Some schedule other shifts at their convenience. You may try this out with less fuss by following a "Fast track" or go through the normal process. Fast track • Arrange a time to shadow a COUNT volunteer. Call Dave Nohle at 614-268-9558 (cell). • Show up and try it out. • Complete application, etc. later. Normal process • Complete an online application (http://rmhc-centralohio.org/volunteer/). • Attend orientation in advance. • At orientation you will complete forms agreeing to keep family/patient info private and allowing a background check and tour the facility. • Complete one training shift. Daily shifts are: morning 9 AM - 1 PM, afternoon 1 - 5 PM and evening 5 - 9 PM. • Schedule shifts online using the on the RMH scheduling system (http://www.volgistics.com/ex/portal.dll/?FROM=32895). The Ronald McDonald House (RMH) provides housing and meals for families with sick children. The Columbus RMH is the largest in the world with 137 rooms. COUNT has been volunteering there since May 2014. Housewarmers work with RMH guests to provide a home-like environment - greet, assist with family needs, answer phones, give tours, assist with checkin/checkout, prepare guest rooms after checkout, clean facility, laundry, restock supplies and staff the front desk. RMH Housewarmers volunteer at least one four-hour shift a month. All Housewarmers must complete an application and agree to a background check before they can be full fledged volunteers.