service organization

Are you interested in learning more about our club? Why not attend a meeting or visit us at one of our upcoming community service projects? We’d love to meet you!

🍻 What: ProductTank Happy Hour -- Join your fellow DC product people for a casual opportunity to connect and learn more about all things product from our ProductTank members. Whether you are a seasoned veteran or interested in diving into product management, all are welcome! 🏢 Where: The Admiral in Dupont (1 block from Dupont Metro) -- Guests will be asked to open their own tab. There is no minimum required. 🕒 When: 3/31/26 6:00-8:00 PM 👋We hope to see you there!

Join us for Career Night to learn how our agency works, what we do, and how you can earn part-time or full-time income helping families with financial literacy and protection.

Join us for trivia at Lost Dog Cafe in McLean, Virginia located at 1690 Anderson Rd every Tuesday evening. Trivia begins at 7pm, but please consider joining earlier, around 6:45pm, since seating’s first-come-first-served. The nearest metro is McLean. Questions? Text 202-925-0001.

**\* This is an in-person event** Most people only experience finished products. Very few get the opportunity to work on something before it's finished when it can still be shaped. This is one of those opportunities. Karen Hold, Director of DT:DC, is currently developing a new innovation skills workbook with Jeanne Liedtka, based on over a decade of teaching and working with leaders across organizations, universities, and the DT:DC community. Her work focuses on the five statistically validated skills that help people develop as innovation leaders. This workbook builds on her work in design thinking and innovation education, including programs at the University of Virginia Darden School of Business, École des Ponts Business School (Paris and Casablanca), and Boston College. For this session, Karen will share a draft chapter of her new workbook for live testing. This is not a polished workshop. It's a working lab. You won't just participate. You will help shape the material itself. What We’ll Be Testing: * Whether the exercises actually help people think differently * Where the material is clear and where it breaks * What feels useful vs. what needs to be reworked This is the kind of work that typically happens behind closed doors. **What You'll Do** Working in small groups, you will: * Work through exercises from a draft chapter of the workbook * Apply them to real situations and ideas * Share feedback on what is clear, confusing, or missing * Help identify how the material can be improved You’ll get: * Early access to work that is still being developed * A chance to influence how this material evolves * Practical tools you can immediately apply * A behind-the-scenes look at how skill-building experiences are designed This is a rare opportunity to be part of the process, not just the outcome. Join us if you want to be part of something early, unfinished and actively evolving. No prior experience is required. **About Karen Hold** Karen Hold is the founder of Experience Labs and Director of DT:DC, one of the world's largest innovation communities connecting founders, designers, policymakers, and changemakers. Her work sits at the intersection of teaching and real-world application. She works with Fortune 500 corporations, federal government agencies and non-profit organizations, helping teams strengthen how they think, make decisions, and move ideas forward. She teaches in graduate and executive education programs, including at the University of Virginia Darden School of Business, École des Ponts Business School (Paris and Casablanca), and Boston College. Karen is a co-author of *Experiencing Design – The Innovator’s Journey*, and her work focuses on developing the skills that enable individuals and organizations to navigate complexity and create meaningful change.

Come learn how money really works. We’ll cover how to grow it, protect it, get out of debt, and use smart retirement and infinite banking strategies to build long-term security.

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

**Join a work party to organize the Velocity Bike Co-op warehouse on the first Saturday of each month from 9 a.m. to noon.** Mike Pattisall, Velocity's business manager, will guide volunteers in improving the space where we work. You don't need to be there the whole time. Just come when you can, and wear clothes you don't mind getting dirty with bicycle grease. **Help keep the warehouse organized so there's space to work on bikes on volunteer nights!** Please note that volunteers under 18 are required to have a parent or guardian attend the beginning of their first volunteering session in order to sign a waiver for them, and volunteers under 16 are required to have a parent or guardian present with them during all the time they spend volunteering at Velocity.

Sign up to help with customer service at our Del Ray shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Sign up to help with customer service at our Del Ray shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Sign up to help with customer service at our Arlington shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

Sign up to help with customer service at our Del Ray shop! **If this is your first time doing customer service at our shop**, **please direct message Elizabeth here via MeetUp** so she can ensure someone can be there to orient you. **What you'll do:** * greet customers * manage customer traffic * help customers find basic bike parts in our store * direct customers to the mechanics if they need a bike repair * help customers find a bike that fits them * set customers up to test ride bikes * work the register to conduct customer payments **Qualities of a good volunteer for this role:** * customer service oriented * willing to work outside most of the shift * able to work on their feet most of the shift * comfortable working in a faced-paced environment * open to a steep learning curve with a rewarding experience the more times you volunteer * excited to learn about Velocity Bicycle Cooperative and become part of our volunteer team that keeps our wheels turning! **What to Bring/Attire** * A water bottle & snack * Wear comfortable shoes and clothes appropriate for the day's weather * Sunscreen and a baseball hat if it is sunny **Age Requirements:** If you are under 18, you must bring a parent/guardian with you to the orientation to sign the waiver.

**Connected Westerville Night of Networking** *April Edition: The Introduction Economy* You've been to the networking events. You've done the small talk. Collected the cards. Forgotten the names. And walked out feeling like you just wasted two hours of your life. The problem isn't you. It's the format. Most networking events put you in a room and tell you to figure it out. So everyone defaults to elevator pitches and business talk, and nothing real gets built. Here's the truth about networking that most people miss: Your network isn't just who you know. It's who thinks of you when they're talking to someone else. *That's* The Introduction Economy. And it only works when relationships are real. There's a reason people who come once keep coming back. It starts with seven minutes that feel nothing like networking. Then we open it up. Free networking. More conversations. More momentum. This is a room full of corporate professionals, entrepreneurs, business owners, creatives, and career builders in the Westerville and Columbus area. The mix is the magic. You might never do business with everyone you meet tonight. But someone in this room will think of *you.* **By name**. So, the next time someone needs exactly what you do, you get the recommendation. **April 14th. RSVP now.** **When:** Tuesday\, April 14th \| 6:15 PM \-\- 8:00 PM **Where:** Vineyard Community Center \| 6000 Cooper Rd\, Westerville\, OH 43081

Pay attention! We’re delaying a week for those of you who may be on Spring break and/or celebrating the holiday. Ok, no pancakes, but waffles-a-plenty. Join the local UX and Digital Design community for a casual monthly breakfast. Look for us upstairs!

Topic to be announced! **CALL FOR SPEAKERS** Learn more: https://www.awscolumbus.com/get-involved/ **THANK YOU** *Leading EDJE* for hosting our meetup! Leading EDJE specializes in helping organizations innovate and solve complex problems. EDJE does this with their "A" player team of professionals using agile methodologies and SCRUM management techniques to give organizations a competitive advantage that sets them apart. Learn more at https://www.leadingedje.com/ **THANK YOU** *Amazon Web Services* for sponsoring pizza! Learn more at https://aws.amazon.com/. **DIRECTIONS** 6515 Longshore Loop, Suite 300 Dublin, OH 43017 (3rd floor) **FREE PARKING** at the Endres Garage across the street, 6540 Riverside Dr, Dublin, OH **Want to sponsor the pizza and/or bar tab for a future meetup?** Please contact me if you would like to sponsor this meetup's pizza and/or bar tab: angelo@mandato.com

**The Data-Driven Brand: Using Analytics to Shape Perception** Can you use analytics to improve tacos? This being CBUSDAW, we think the answer is probably “yes”, but we’re not sure how to implement or test this theory. For our April meetup we’ve got Sara Kear, CMO of Condado Tacos, to investigate this delicious question. Sara will explore how she blends quantitative data and qualitative customer feedback to shape brand positioning and drive business decisions. We all know that marketing and analytics go way beyond attribution. Sara will show how Condado uses customer insights to inform product and pricing strategy. She’ll also highlight how Condado leverages customer feedback at scale to influence operational priorities, positioning marketing as the voice of the customer across the organization. In the last 12 years Condado has gone from one location in Columbus to 52 locations across 10 states, so we’re guessing there’s more to that growth than really good guac (though the guac probably helps). Ultimately, this talk focuses on the intersection of art and science—using data to inform creativity and build a brand that resonates with customers in a measurable way. **About Our Speaker** Sara Kear is Chief Marketing Officer at Condado Tacos, where she oversees brand, restaurant design, menu and pricing strategy, off-premise including catering, and customer data strategy. Since joining in 2021, she has helped grow the brand from 19 to 52 locations while building a data-driven marketing organization focused on loyalty and customer insights. Condado has since been named to the Inc. 5000, recognized as Breakout Retailer by Chain Store Age, and consistently ranked among FastCasual’s Top 100 Movers & Shakers. Thanks to our 2026 sponsors: [Clarivoy](https://www.clarivoy.com), [What Box Consulting Group](https://www.whatboxconsultinggroup.com), [Conductrics](https://www.conductrics.com), and [Piwik PRO](https://piwik.pro) More info at [cbusdaw.com](https://cbusdaw.com)

WQC has weekly Thursday night social nights at the Westerville Java Central. Come and grab a coffee and connect with the community: low stakes, chill environment, and tasty drinks. No registration is required; come as you are.

Bring your business cards and network in person with other business professionals! Gold Star Referral Clubs is one of the most established professional networking organizations in the country, with multiple groups in central Ohio. Join us!