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Frequently Asked Questions
Yes! Check out total customer experience events happening today here. These are in-person gatherings where you can meet fellow enthusiasts and participate in activities right now.
Discover all the total customer experience events taking place this week here. Plan ahead and join exciting meetups throughout the week.
Absolutely! Find total customer experience events near your location here. Connect with your local community and discover events within your area.
total customer experience Events Today
Join in-person total customer experience events happening right now
Walk & Talk About Life's Big Questions
[The Board Walks](http://www.theboardwalks.com/) are for curious people who love deep conversations.
If that sounds like you, **bring a thoughtful topic** and join us for a 5-mile walk (10,000+ steps!).
**HOW IT WORKS**
**Step 1: Bring a topic**
Before you arrive, think of **one** topic you want to explore. A question. A thought that's been on your mind. An obsession you want to geek out on. This is your ticket to the event.
**Step 2: Circle up & share**
We gather in a circle. Your friendly walk host gives a speech to set the tone. Everyone shares: your name, what you're grateful for, and your topic. That's it. 60 seconds.
**Step 3: Walk, talk & float**
We walk 5 miles. You naturally drift into conversation with 2-3 people at a time, pulled by topics that spark your curiosity. When you're ready to move on, just say: "I'm going to float!"
**Step 4: Feel more alive**
Two hours flies by. You're back where you started — but you feel different. More alive. More energized. More connected to yourself and others. That's why regulars join 20+ times.
*For more details, read our [Orientation Guide.](https://www.theboardwalks.com/orientation)*
**HOW TO BRING A GREAT TOPIC**
A great topic = something you're genuinely curious about.
Recent topics include:
* "What are you passionate about right now?"
* "What makes a good friend?"
* "What's a belief you used to hold that you've completely changed?"
* "How do you want to be remembered?"
* "What would you do if money wasn't a factor?"
Think of your topic like the dish you're bringing to our conversational potluck. If everyone brings an A+ dish (i.e. energizing, uplifting, expansive), we'll all walk away feeling lighter and brighter.
**WHAT TO EXPECT**
This isn't a fitness event with casual chitchat. It's a walking think tank where we explore life's big questions together, beyond small talk. *If you're looking for light banter or a standard networking event, this probably isn't the right fit.*
But if you crave depth, genuine connection, and conversations that make you feel alive? You'll love it here.
**FAQ**
* Wear casual athletic attire and sneakers. It's a long walk!
* We have multiple first-timers at each event. We work hard to create a welcoming, inclusive, clique-free space.
* We welcome people of **all** ages, backgrounds, and industries who align with the [intention](https://www.theboardwalks.com/ground-rules) of this space.
* Rain or shine, we've been out here nearly every week since July 2022. If the event is cancelled, we'll let you know.
* Dogs, babies in strollers, parents, and friends are welcome — please text/email them the event link so they can RSVP and prepare a topic!
**LOGISTICS**
* If you'll arrive over 10 minutes late, we suggest skipping the event. It's hard to find us once we start walking, and your host can't answer messages during the event.
* This walk is designed for everyone to *move together at the same steady pace* (about 20 min/mile). This format works best when the whole group moves in unison. If you have mobility limitations, we kindly encourage you to find an event better suited to your needs.
* Read our [Orientation Guide](https://www.theboardwalks.com/orientation) for full details.
* If you enjoy the event, send **[this](http://www.theboardwalks.com/)** to a friend or sign up for our **[newsletter](https://theboardwalks.beehiiv.com/)**. We're in multiple cities with more on the way. 🤠👋
**IF YOU WANT TO GO DEEPER...**
[The Board](https://stan.store/ellebeecher/p/the-board) is the next step: a high-trust collective for renaissance people devoted to creating, connecting, and building lives that light us up.
* This is a global HQ for people who crave big talk, deep connection, and dream collaborations with people across industries. If the walks feel like a spark... The Board is the fire. Apply [here](https://stan.store/ellebeecher/p/the-board).
Free In-Person Meeting: Get Over Losses & Betrayals, Build Lasting Relationships
This is a free, in-person meeting on the subject of betrayals, losses and how to get over them so you can build lasting relationships.
Burdened by a stressful relationship? Unhealthy relationships can trigger feelings of anger, despair or self-doubt. They can create dwindling spirals of fights and seeking to make-up, or trying to “pin the blame” on someone or something. If you don’t find the RIGHT reasons, or select the correct sources of the problem, the problem can just get worse and worse.
Whether in love or personal ties, with friends or at work, our life really IS affected by the quality of our relationships. Good ones can promote pleasure and survival while less optimum ones can lead to annoyance, anger, self-doubt, stress, or even affect our health and ability to survive well.
Whether you are suffering from a divorce, or a painful break-up, don’t know who to trust (or who to CHOOSE) as a partner, friend, boss or employee - the anxiety of relationship troubles can really make a mess of things. Maybe you’ve suffered a betrayal, or are dealing with hostility or criticalness or invalidation. Dwindling relationships can involve destructive behavior, where we hurt those we love, or start succumbing to self-destructive thoughts, attitudes or behaviors that spiral out of control and affect much more than our immediate relationship.
Past losses in love or life can affect how we act or react to new people and situations and hold us back from even starting to create new, possibly great relationships! How can one get back onto a saner course of action?
Come to our Meetup, where we can introduce you to some of the knowledge, tools and techniques of the breakthroughs in the field of the mind that we can apply to this ever important area of life: human relationships!
Break free from self imposed limitations
Here we will discuss:
• How to “erase” the trauma of past hurts and betrayals so that one isn’t always repeating past mistakes.
• Why and how do the negative emotions of others affect you?
• Why is my partner withdrawing and what can I do about it?
• Why do we sometimes feel compelled to hurt the ones we love?
• Fights & arguments - what's really behind them?
• What underlies “corrosive criticism” or the need to invalidate self or others?
• How one can stably change one’s outlook on life so they can affect positive change?
• Where do compulsive destructive behaviors come from and what can be done about them?
• How to form closer bonds & keep growing the relationships with the people you care about?
• How to enhance one’s own ability to survive and create positive healthy relationships whether in love, family & friendships or in work, business or one’s career?
Relationships can be hard and life itself IS challenging. Why not arm yourself with the knowledge and breakthroughs that have been made about the mind, mental reactions & interpersonal relationships, so that one has better awareness and control over themselves and life in general.
Learn where painful experiences are “stored” and how they can unknowingly affect us. You will also find out how one can “erase” those past painful experiences so that one is free to move forward without being tripped up by the past. Learn too, about what can lead some people to become “toxic” personalities and how to identify those traits in others so you won’t be tripped up trusting the wrong person.
Our free Meet-ups occur in a safe environment where one can learn, without fear of judgment or criticism, and without the recommendation of harmful mental techniques or therapies, just how YOU can get yourself onto a happier & more successful path: in love & in life.
We look forward to having you join us!
This class is sponsored by the Dianetics & Scientology Life Improvement Center of Central Ohio.
Lessons To Help the Introvert to Extrovert!
Do you feel introverted when you are in a group setting? Are you shy?
Do other people have more fun than you do? There are simple life hacks you can use to improve your connection to others and improve your social life.
Talking is one thing. Truly connecting is altogether another. It's the whole experience of connecting with people and forming relationships.
It includes the joy, understanding, and love formed among people.
* In our meetings, you will learn:
* A simple life hack to increase your liking and tolerance of other people, or even of yourself!
* How to become more interested and enjoy conversations with people.
* How to be comfortable in social settings.
* How to be yourself
* How to become more extroverted and,
* How to make connections with people.
Feeling lonely, isolated, or bored? This local meeting is exactly what you need! Come join us!
Be sure to click on the red "Attend" button below to come to the local event. We look forward to seeing you there.
This group is created by the Dianetics and Scientology life improvement center.
Saturday Mornings @ East Market
Let's grab some coffee/food and share a morning chat! The East Market has an ample parking lot and outdoor and indoor seating.
Grab a cup of coffee from Winston's Coffee & Waffles or on your way to East Market and meet us on the second floor - table behind or east of the elevator.
Per what this group is about:
"Everyone is welcome! International transplants to Columbus who want to improve language skills, Columbus residents who enjoy talking to people from other countries, and those who would like to discuss international travel and culture, and who enjoy getting together for good conversations."
Zora's House: JoyFest
Official Attendee Registration Site --> [https://www.eventbrite.com/e/joyfest-presented-by-zoras-house-tickets-1986849414082?aff=ebdsoporgprofile](https://www.eventbrite.com/e/joyfest-presented-by-zoras-house-tickets-1986849414082?aff=ebdsoporgprofile)
JoyFest is a vibrant festival celebrating women+ of color entrepreneurs, artists, and creatives—shop, connect, and experience joy.
Get ready for a joyful, high-energy celebration of creativity, culture, and community at **JoyFest**!
JoyFest is a vibrant marketplace and experience that brings together some of the most talented women+ of color entrepreneurs, artists, and creatives. From handcrafted goods and unique fashion to art, wellness products, and delicious food, this is your chance to discover and support incredible local businesses—all in one place.
But JoyFest is more than a market—it’s a movement. Rooted in economic empowerment and community connection, the event creates space to celebrate the brilliance, innovation, and growing impact of women of color. Expect great music, dynamic energy, and an atmosphere that centers joy, abundance, and collective support.
Whether you’re shopping, networking, or just soaking it all in, JoyFest is the place to be.
Come ready to explore, connect, and invest in a future where creativity and community thrive.
✨ Shop. Celebrate. Support. Experience JoyFest.
Men's Group meetup
**The idea for this group is to build a community where men can gather together and build connections & learn and grow from each other.**
How we start each meeting is by each of us checking in with our "roses and thorns" aka what are the good things and the bad things going on in your life recently?
Then we will go into a topic discussion.
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**COMMUNITY AGREEMENTS**
\*\*THERE WILL BE A ZERO TOLERANCE POLICY FOR NO-SHOWS. IF YOU RSVP TO A MEETING AND FAIL TO SHOW UP WITHOUT NOTICE, YOU'LL BE REMOVED FROM THE GROUP. THIS IS TO PRESERVE THE INTEGRITY OF THE GROUP\*\*
1. Confidentiality - EVERYTHING that is shared NEVER leaves this space so that this space remains safe and sacred. There is a zero tolerance policy for this. If a man is in violation of this, they will be permanently removed from the group.
2. Non-Judgement - we respect and honor every man’s truth so that we may receive the same from others. While we may not agree on everything, we commit to respecting every man’s perspectives and engaging in honorable discussion with one another.
3. Be committed - honor your commitment to this group and to yourself. If you attend a meeting, please commit yourself fully to the meeting. Also be committed to your own journey. When we fail, we own it & clean it up.
4. Speak from the heart - this is NOT a space to “look good”, have the “right” answers, and have it all together. Relax and know you are not alone. Be exactly who you are within the safety of this space.
5. Be supportive - This means always willing to provide encouragement to your fellow men, encourage action and momentum in each other’s lives.. Be willing to challenge each other. Be willing to hold each other accountable.
6. Participation - what you receive from this community will be a reflection of what you put into it. Period. We ask that you share your perspectives, reflect on others, and give/receive support when and where it’s needed.
Drunken Philosophy: Are you really who you think you are? What is the "self"?
I have been studying the question of "self" online with Prof. Ellie Anderson and so I thought a prompt on the "self" might be interesting. Full confession: I had Claude create this prompt and I like it, so here goes:
Imagine a thought experiment that merges two classic puzzles:
> You undergo a procedure, performed neuron by neuron, in which every biological component of your brain is replaced with a functionally identical synthetic substitute. At each step, your behavior, memories, and personality remain unchanged. When the last neuron is swapped, is the consciousness experiencing the world still you? And — more pressingly — was there ever a continuous "you" to begin with?
### Questions to Wrestle With
* If consciousness is purely physical, does the *gradual* nature of the replacement matter, or is it equivalent to being destroyed and rebuilt?
* Could there be a "self" without continuity of experience — even moment to moment, while you sleep?
On a more practical level, consider the simpler case first: **hemispherectomy** patients — people who have had an entire cerebral hemisphere surgically removed — often retain a strong sense of personal identity and continuity. This suggests "you" are not rigidly tied to specific physical material. But does that vindicate the synthetic neuron case, or merely show that identity is more *flexible* than we thought — not that it can survive *complete* substrate replacement?
I used Claude so I could get this out today and let everyone have some time to consider it. Hope to see you at the Oracle. Sorry about the location change two weeks ago. That's what I get for trusting local weather predictions!
total customer experience Events This Week
Discover what is happening in the next few days
Port St. Lucie Local Speed Dating on Zoom
**🥰 Online Speed Dating via Zoom – Connect with Port St. Lucie Singles Tonight!**
We pair you by personality and age so every conversation feels natural. It's simple: complete a short personality quiz, jump on Zoom, and meet Port St. Lucie singles in guided one-on-one rounds. Matches shared afterwards.
**✅ Grab your spot by RSVPing.** The host will send you a personality quiz and Zoom details directly after you RSVP. Don't leave it too late — places fill up.
---
🎯 **Perfect for:**
- Singles who prefer a hosted, structured experience
- Busy professionals who don't want to waste evenings
- Singles in Port St. Lucie who want to meet people from home
- People re-entering the dating scene after a break
- Anyone who likes connecting online before meeting face-to-face
**Event Details**
- **Format:** Virtual on Zoom – hosted and well-structured
- **Location:** From home – all you need is Wi-Fi and a webcam
- **Host:** Professional host keeping the evening smooth and relaxed
- **Vibe:** Laid-back one-on-one chats with Port St. Lucie locals
- **Tech:** Zoom, webcam, and a stable connection
- **Duration:** Roughly 90 minutes
- **Matches:** Mutual matches sent out after the event
- **Rounds:** Multiple short one-on-one rounds
**How It Works**
1. **RSVP here** – Secure your spot on Meetup.
2. **Check your Meetup messages** – The host will reach out with a personality quiz to match you with compatible Port St. Lucie singles.
3. **Complete the quiz** – A quick personality quiz so we can find your best matches.
4. **Hop on Zoom** – You'll receive the Zoom link before the event. The host handles the rest.
5. **Chat & match** – Quick timed rounds with Port St. Lucie singles, then mutual matches sent out after.
**Frequently Asked Questions**
**Do I need experience?**
Not at all. The host walks you through everything.
**How long are the chats?**
A few minutes each — just enough to get a sense of someone.
**Do I need anything besides Zoom?**
Just Zoom, a webcam, and Wi-Fi. That's it.
---
✨ Real people, real conversations — all from your home. RSVP to join us. ❤️🔥 ✨
Tampa Earn Your Next Date at Home
**💞 Online Speed Dating – Real Tampa Locals, Live on Zoom**
Ditch the apps. Meet Tampa singles face-to-face on Zoom tonight. We match you with compatible Tampa locals using a quick personality quiz. You'll chat one-on-one on Zoom in short timed rounds while a host guides the session.
**✅ RSVP here and we'll take care of the rest.** After you RSVP, the host will message you directly with the personality quiz and Zoom details. Spots are limited.
---
🎯 **Perfect for:**
- Anyone curious about speed dating in a relaxed setting
- Introverts who shine in one-on-one conversations
- People re-entering the dating scene after a break
- Busy professionals who don't want to waste evenings
**Event Details**
- **Format:** Live on Zoom – guided rounds from your home
- **Location:** Wherever you're comfortable – no venue, no travel
- **Host:** Professional host keeping the evening smooth and relaxed
- **Vibe:** Casual, easy-going conversations with Tampa singles
- **Tech:** Zoom, webcam, and a stable connection
- **Duration:** Roughly 90 minutes
**How It Works**
1. **Grab your spot** – Hit RSVP above to join the list.
2. **Watch for a host message** – The host will send you a short personality quiz after your RSVP.
3. **Complete the quiz** – A quick personality quiz so we can find your best matches.
4. **Log in on the night** – Connect to the Zoom session from home. The host runs the show.
5. **Speed date** – One-on-one rounds with personality-matched Tampa locals. Matches shared afterwards.
⭐ *"I was nervous but the host made it effortless. Met someone wonderful first try."* – Tampa single
**Frequently Asked Questions**
**Is my info private?**
Absolutely. Contact details are only exchanged on mutual match.
**How long are the chats?**
A few minutes each — just enough to get a sense of someone.
**What happens after?**
Mutual matches are sent out after the event.
**Do I need anything besides Zoom?**
Just Zoom, a webcam, and Wi-Fi. That's it.
---
✨ Your next match could be one RSVP away. 🦋 ✨
Cape Coral Meet Singles on Zoom Tonight
**🦋 Speed Dating from Home – Meet Cape Coral Singles Live on Zoom**
Genuine conversations with real locals — all from your living room. We match you with compatible Cape Coral locals using a quick personality quiz. You'll chat one-on-one on Zoom in short timed rounds while a host guides the session.
**✅ Grab your spot by RSVPing.** The host will send you a personality quiz and Zoom details directly after you RSVP. Don't leave it too late — places fill up.
---
🎯 **Perfect for:**
- People re-entering the dating scene after a break
- Anyone who likes connecting online before meeting face-to-face
- Singles in Cape Coral who want to meet people from home
**How It Works**
1. **RSVP below** – Click RSVP to reserve your place.
2. **Check your Meetup messages** – The host will reach out with a personality quiz to match you with compatible Cape Coral singles.
3. **Complete the quiz** – A quick personality quiz so we can find your best matches.
4. **Log in on the night** – Connect to the Zoom session from home. The host runs the show.
5. **Chat & match** – Quick timed rounds with Cape Coral singles, then mutual matches sent out after.
**Event Details**
- **Format:** Live on Zoom – guided rounds from your home
- **Location:** From home – all you need is Wi-Fi and a webcam
- **Host:** Experienced host steering the session
- **Vibe:** Great energy, real people, authentic conversation
- **Privacy:** Contact info only shared when both match
- **Tech:** Zoom, webcam, and a stable connection
- **Rounds:** Multiple short one-on-one rounds
- **Matches:** Mutual matches sent out after the event
💡 **Tip:** Good lighting and a clean background make a big difference.
**Frequently Asked Questions**
**Do I need anything besides Zoom?**
Just Zoom, a webcam, and Wi-Fi. That's it.
**How long are the chats?**
A few minutes each — just enough to get a sense of someone.
**What if I'm shy?**
The virtual setting and hosted rounds keep things comfortable for everyone.
---
✨ Your next match could be one RSVP away. 🥰 ✨
COUNT RMH Housewarmer Volunteering (Ronald McDonald House)
Some trained COUNT volunteers work together once a month at RMH (http://www.rmhc-centralohio.org/volunteer.php) as Housewarmers (usually on the 1st Sunday from 1 – 5 PM). Some schedule other shifts at their convenience. You may try this out with less fuss by following a "Fast track" or go through the normal process.
Fast track
• Arrange a time to shadow a COUNT volunteer. Call Dave Nohle at 614-268-9558 (cell).
• Show up and try it out.
• Complete application, etc. later.
Normal process
• Complete an online application (http://rmhc-centralohio.org/volunteer/).
• Attend orientation in advance.
• At orientation you will complete forms agreeing to keep family/patient info private and allowing a background check and tour the facility.
• Complete one training shift. Daily shifts are: morning 9 AM - 1 PM, afternoon 1 - 5 PM and evening 5 - 9 PM.
• Schedule shifts online using the on the RMH scheduling system (http://www.volgistics.com/ex/portal.dll/?FROM=32895).
The Ronald McDonald House (RMH) provides housing and meals for families with sick children. The Columbus RMH is the largest in the world with 137 rooms. COUNT has been volunteering there since May 2014.
Housewarmers work with RMH guests to provide a home-like environment - greet, assist with family needs, answer phones, give tours, assist with checkin/checkout, prepare guest rooms after checkout, clean facility, laundry, restock supplies and staff the front desk. RMH Housewarmers volunteer at least one four-hour shift a month. All Housewarmers must complete an application and agree to a background check before they can be full fledged volunteers.
Miami Scale Your Social Life from Home
**💓 Online Speed Dating – Real Miami Locals, Live on Zoom**
Speed dating from home — connect with real Miami singles on Zoom. Quick, hosted rounds on Zoom with Miami singles paired to your age group and personality. No awkward pauses — just natural conversation.
**✅ RSVP here and we'll take care of the rest.** After you RSVP, the host will message you directly with the personality quiz and Zoom details. Spots are limited.
---
🎯 **Perfect for:**
- Anyone who likes connecting online before meeting face-to-face
- Introverts who shine in one-on-one conversations
- Anyone curious about speed dating in a relaxed setting
**Event Details**
- **Format:** Zoom video session – short timed rounds
- **Location:** From home – all you need is Wi-Fi and a webcam
- **Host:** Professional host keeping the evening smooth and relaxed
- **Vibe:** Great energy, real people, authentic conversation
**How It Works**
1. **RSVP below** – Click RSVP to reserve your place.
2. **The host will contact you** – After RSVP, you'll get a message with the personality quiz so we can pair you well.
3. **Answer the personality quiz** – Takes just a few minutes and makes the matching much better.
4. **Hop on Zoom** – You'll receive the Zoom link before the event. The host handles the rest.
5. **Chat & match** – Quick timed rounds with Miami singles, then mutual matches sent out after.
**Frequently Asked Questions**
**What if I'm shy?**
The virtual setting and hosted rounds keep things comfortable for everyone.
**Is my info private?**
Absolutely. Contact details are only exchanged on mutual match.
**When will the host contact me?**
Usually within a day or two of your RSVP, well before the event.
**Do I need anything besides Zoom?**
Just Zoom, a webcam, and Wi-Fi. That's it.
---
✨ Real people, real conversations — all from your home. RSVP to join us. 💓 ✨
Orlando Modern Speed Dating for Locals
**💕 Orlando Virtual Speed Dating – Hosted, Curated & on Zoom**
A hosted online speed dating experience for Orlando locals. Join from home, get paired with Orlando singles your age, and have real conversations on Zoom. A host manages everything so you can just relax and enjoy.
**✅ Grab your spot by RSVPing.** The host will send you a personality quiz and Zoom details directly after you RSVP. Don't leave it too late — places fill up.
---
🎯 **Perfect for:**
- Introverts who shine in one-on-one conversations
- Anyone who likes connecting online before meeting face-to-face
- Orlando locals after personality-matched dates
- First-timers new to speed dating
- Singles in Orlando who want to meet people from home
**Event Details**
- **Format:** Hosted on Zoom – one-on-one video dates
- **Location:** Online from home – no need to go anywhere
- **Host:** Professional host keeping the evening smooth and relaxed
- **Vibe:** Laid-back one-on-one chats with Orlando locals
- **Privacy:** Contact info only shared when both match
- **Rounds:** Multiple short one-on-one rounds
**How It Works**
1. **RSVP here** – Secure your spot on Meetup.
2. **Check your Meetup messages** – The host will reach out with a personality quiz to match you with compatible Orlando singles.
3. **Complete the quiz** – A quick personality quiz so we can find your best matches.
4. **Log in on the night** – Connect to the Zoom session from home. The host runs the show.
5. **Speed date** – One-on-one rounds with personality-matched Orlando locals. Matches shared afterwards.
⭐ *"I was nervous but the host made it effortless. Met someone wonderful first try."* – Orlando single
**Frequently Asked Questions**
**What if I'm shy?**
The virtual setting and hosted rounds keep things comfortable for everyone.
**When will the host contact me?**
Usually within a day or two of your RSVP, well before the event.
**Do I need experience?**
Not at all. The host walks you through everything.
---
✨ Speed dating from home — easy, fun, and personality matched. 💝 ✨
You Exist Too Much by Zaina Arafat
[Columbus library link to book](https://cml.bibliocommons.com/v2/record/S105C3351321)
Location: The Goat River South
219 S High St, Columbus, OH 43215
Street parking is free on Sundays
[Menu](https://static1.squarespace.com/static/686d3ed16745133042482c5f/t/68ff654dbb03b96875430bde/1761568077220/all_brunch-20250311.pdf)
Book summary:
On a hot day in Bethlehem, a twelve-year-old Palestinian-American girl is yelled at by a group of men outside the Church of the Nativity. She has exposed her legs in a biblical city, an act they deem forbidden, and their judgement will echo on through her adolescence. When our narrator finally admits to her mother that she is queer, her mother's response only intensifies a sense of shame: 'You exist too much,' she tells her daughter. Told in vignettes that flash between the U.S. and the Middle East--from New York to Jordan, Lebanon, and Palestine--Zaina Arafat's debut novel traces her protagonist's progress from blushing teen to sought-after DJ and aspiring writer.
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Data & Analytics Wednesday - Finding Product Insights
**The Behavior Gap: Where Products Win or Lose**
Teams today have more data than ever, and yet many still struggle to understand why customers adopt, engage with, or abandon their products. Teams sprint, ship faster, and chase more signals… all while metrics stall and confidence drops. The missing piece isn’t more data. It’s often the behavioral insight between the metrics, explaining why the numbers move in the first place. Dashboards can tell you what customers did, but understanding why they did it (and how to influence what they do next) requires a deeper blend of insights. This session is about closing that gap.
Drawing from real-world experience designing and scaling products as [ZoCo Design](https://zocodesign.com/)’s CEO, [Lacey](https://www.linkedin.com/in/laceypicazo/) will share how to cut through the noise and identify the insights that actually change behavior—moving people, and moving metrics. You’ll learn:
* Why understanding customer behavior is a quant and qual challenge
* How to spot the signals that actually predict behavior change
* Where AI accelerates insight, and where it creates distraction
* How to get meaningfully closer to customers, without adding more tools
This talk reframes how to evaluate performance and identify what levers actually improve it, helping your team to make smarter bets with greater confidence. Every meaningful outcome is driven by behavior change. And when you know how to design for behavior, you stop guessing, and start building things that work.
**About Our Speaker**
[Lacey Picazo](https://www.linkedin.com/in/laceypicazo/) is the Founder and CEO of ZoCo, a healthcare product studio that turns complex, high-stakes ideas into products that drive real-world adoption. She partners with healthcare organizations to uncover critical care delivery insights, focus product strategy through behavior design, and build solutions that patients and providers actually use.
Thanks to our 2026 sponsors:
[Clarivoy](https://www.clarivoy.com), [What Box Consulting Group](https://www.whatboxconsultinggroup.com), [Conductrics](https://www.conductrics.com), and [Piwik PRO](https://piwik.pro)
More info at [cbusdaw.com](https://cbusdaw.com)
Customize the IDE: Building Extensions for Visual Studio Code - Alan Barber
**Important time note:** Please plan on arriving between 5:30 and 6:00 as the elevators lock after 6 and you'll need to message us and we'll need to come get you.
The building address is 4450 Bridge Park
The entrance is 6620 Mooney St, Suite 400
You will need to scan your ID at the door to get a visitor badge.
**Abstract**
*Customize the IDE: Building Extensions for Visual Studio Code*
Visual Studio Code is one of the most widely used development environments today, and much of its flexibility comes from its extension ecosystem. Extensions allow developers to customize the editor with new features, integrations, and workflow improvements tailored to their needs.
In this session, we’ll cover what extensions are and the different types available, including full extensions written in TypeScript or JavaScript, along with lighter-weight extensions such as color themes, language packs, language support, code snippets, and keymaps. We’ll also look at practical reasons a developer might create an extension, from automating repetitive tasks to adding custom tooling.
The session includes a hands-on walkthrough of creating a new extension, testing it locally, and understanding the basic project structure. We’ll close with a brief overview of how extensions are packaged and published to the Visual Studio Marketplace and other distribution options.
**YouTube Link**
TBD
Stop Guessing: A Product Person's Guide to AI Adoption
## 🤝 Host Information
A co-hosted event by ProductTank Columbus & Women in Product Columbus
💡 About the Workshop
AI adoption is stalling across organizations — not because of a lack of motivation or tools, but because it's fundamentally a behavior design challenge.
This hands-on workshop applies proven Behavior Design models and methods to help you move from a vague organizational wish to boost AI adoption to 3-5 concrete, testable interventions you can act on starting tomorrow.
Whether you're a product manager, on a product team, or just someone trying to get AI to actually stick at work, you'll leave with a clear picture of what's worth focusing on, what to ignore, and how to drive real, sustained adoption — no guesswork required.
🛠️ What to Bring
Laptop: Fully charged and ready to go.
AI Assistant: Have your favorite AI assistant pulled up. (Dom will be using Claude, but feel free to use whichever assistant you prefer!)
🍕 Logistics & Perks
Food & Drink: Pizza and drinks provided!
Parking: Plenty of free spaces available on-site.
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In Person Event: The Secrets to Mental Health
Mental Health, how do you understand it? How can you improve it?
How do you get rid of stress, anxiety and uncertainty? These emotions are buried deep in your reactive mind. Find out what the reactive mind is, and in the process find yourself.
Have you ever suffered from a traumatic experience, a deep loss or been through a painful breakup? Has your ability to communicate suffered as a result? And after that, even though you "moved on" did you find that things were never quite the same? Have you ever looked at childhood photos, or reminisced your early life and wondered where that happiness and spark went?
Are your emotions out of your own control? Have you ever felt, even if you aren’t aware of it, that possibly you are getting in your own way of your happiness and success? How does this affect your self-confidence?
Find out what is at the root of all stress, anxiety, depression and self-doubt. Find out how and why you hold yourself back from achieving your goals and having the life you have dreamed of. As soon as you learn what is at the root of these unwanted conditions, you’ll see it is something you can DO something about. You will not be labeled or categorized at this MeetUp.
This group is hosted by the Dianetics and Scientology Life Improvement Center of Central Ohio.
ServiceNow Knowledge 26 Recap + Topgolf Happy Hour
Couldn't make Knowledge? Or want to debrief the dancing robots or Autonomous Workforce? Join us for a Knowledge '26 recap, insights sharing, a couple rounds of golf, and fun at Topgolf. As always, drinks and food will be provided. More details to come — mark your calendar, RSVP, and save your spot today!
Free in-person event: Take Control of Your Mental Health
It’s time to take control of your mental health. How do you get rid of stress, anxiety and uncertainty? These emotions are buried deep in your reactive mind. Find out what the reactive mind is, and in the process find yourself.
Have you ever suffered from a traumatic experience, a deep loss or been through a painful breakup? Has your ability to communicate suffered as a result? And after that, even though you "moved on" did you find that things were never quite the same? Have you ever looked at childhood photos, or reminisced your early life and wondered where that happiness and spark went?
Are your emotions out of your own control? Have you ever felt, even if you aren’t aware of it, that possibly you are getting in your own way of your happiness and success? How does this affect your self-confidence?
Find out what is at the root of all stress, anxiety, depression and self-doubt. Find out how and why you hold yourself back from achieving your goals and having the life you have dreamed of. As soon as you learn what is at the root of these unwanted conditions, you’ll see it is something you can DO something about. You will not be labeled or categorized at this MeetUp.
QA or The Highway 2026
QA or the Highway is a one-day, affordable, regional, professional conference featuring real-world experience and thought leadership in the QA and testing industry.
This is a ticketed event please register here:
https://www.qaorthehwy.com/
Featured Keynote Speakers:
**Matthew-Hope Eland** **(Wizard at Leading EDJE)** \- An AI Specialist and Wizard at Leading EDJE who is known to teach software engineering\, AI\, and data science concepts in the most ridiculous ways possible\. Matt has used machine learning to settle debates over whether Die Hard is a Christmas movie\, reinforcement learning to drive the behavior of digital squirrels\, data analytics to suggest improvements to his favorite TV show\, and AI agents to play board games and create an AI agent with the personality of a dog\. Matt is the author of "Data Science in \.NET with Polyglot Notebooks" and "Refactoring with C\#" as well as several LinkedIn Learning courses\. Matt helps organize the Central Ohio \.NET Developer Group\, runs several blogs and a YouTube channel\, has a Master’s of Science in Data Analytics\, and is a current Microsoft MVP in AI and \.NET\.
**Tatyana Arbouzova** **(CEO at Innovate QA)** \- Tatyana Arbouzova is an engineering and business leader with a strong background in Quality Engineering across multiple industries\, including Big Tech\, Healthcare\, and Entertainment\. She has held leadership roles at world\-class companies such as Microsoft\, VMware\, Disney\, and The Pokémon Company International\, where she focused on building quality\-driven cultures and scaling teams to deliver high\-impact products\. With decades of experience\, Tatyana has helped organizations transform their quality practices so teams can deliver software efficiently\, confidently\, and with measurable business outcomes\. Today\, Tatyana advises software companies on adopting AI to optimize quality practices and improve how software is delivered at scale\. She is also a passionate community builder and the founder of Innovate QA\, a thriving Seattle\-based community and conference for quality professionals\.





















