User Group

We will be meeting at Starbucks to learn together. Come with an online class you're already going through or an interest and we will try to connect you with a course where you can learn it. Already have a skill you want to contribute to a Kaggle Datascience competition? We will work on these too! Laptop required :)

In an era focused on scalable efficiency, the pursuit of absolute service consistency is often seen as the ultimate goal. But what is gained and what is lost when service offerings are entirely predictable? Does aiming for uniformity stifle necessary adaptation and human connection? Join us for an intimate discussion exploring the often overlooked trade-offs of **service consistency**. We'll dive into when consistency builds “trust and reliability”, and when it becomes “a barrier to designing flexible, empathetic, and truly customer-centric experiences”. **#ServiceDesign #ServiceConsistency #ServiceManagement** **What’s a Service Design DC salon?** Our salons are an excellent opportunity to connect with fellow designers, engage in meaningful conversations, and gain fresh perspectives on the evolving landscape of our field. Space is limited to ensure an intimate atmosphere and encourage deeper conversations. Whether you have been to a past salon or will be a first timer, we’d be happy to have you join this group discussion of service design practitioners and enthusiasts in the Washington D.C. area! **Evening Agenda** * 6:00 P.M. - Doors Open / Socializing \* * 6:30 P.M. - Salon begins * 8:00 P.M. - Salon Wraps up \*We will provide light refreshments, including food and drinks, during the salon. **Note about RSVPs:** * Due to the limited number of available spots, we kindly request that you update your RSVP if you are unable to attend so others may have the opportunity to join. Thank you for your understanding. *** Many thanks to our host and sponsor, **Technical Assent!** *At Technical Assent, we believe that government can be a platform for service innovation where services can be designed to be more relevant to customers, more reliable, and delivered at a lower cost.* *Our company exists to build high-performing government service organizations — government-to-citizens (G2C), government-to-government (G2G), and shared services. Our approach is unique in that we improve service performance from the bottom-up, starting with customer experience. We use that insight to design and modify the talent, tools, and technology that deliver government services to each customer. Technical Assent is a Service-Disabled Veteran Owned Small Business appraised at CMMI-SVC Level 3.*

We'll be celebrating our friend, Genise's birthday

Laser tag with the GLtech team! Join our discord community: [Join us on discord!](https://discord.gg/kUGh856SZH)

Regular coffee meetup for people to meet, make new friends, or enjoy general conversations with coffee. Great for those who are new in town or looking for new activities to do! This will be held at Ridgetop Coffee and Tea in Sterling. Additional Note: If you are on the Wait List, you can still feel free to attend if you wish.

**The Arts of Life with Nancy Burbridge - Discover Yourself through art!** **You're Invited to 'Arts of Life'** A meditative journey through art with local artist Nancy Burbridge Join us every third Friday of the month at the Brahma Kumaris Meditation Museum, Virginia from 11:00 AM - 1:00 PM for creativity, relaxation, and self-discovery. In this interactive session, you will learn how to draw, paint, and explore the beauty within, cultivating the best version of yourself in a serene and supportive environment. Come experience the magic of art and meditation as tools for self-expression and inner growth. All materials are provided, and no prior experience is necessary. Just bring your curiosity and a willingness to explore! We can't wait to see you there! Fri., Feb. 20th, 11:00 am – 1:00 pm. Held at Brahma Kumaris Meditation Museum- Virginia, 14020 Thunderbolt Pl., Suite 200, Chantilly, VA, 20151. Free Event – Register at: [https://shorturl.at/m6Ncn](https://shorturl.at/m6Ncn)

meet at Tysons Corner Mall Upper Level Food Court