Securing your help desk with Freshservice

Are Your Help Desk Calls Secure?

In today’s threat landscape, IT Help Desks are prime targets for social engineering and impersonation attacks. While many organizations have fortified their online and mobile security with Multi-Factor Authentication (MFA), help desks often rely on outdated and weak authentication processes, leaving a critical vulnerability.

Join us for an expert-led session where we’ll expose the hidden risks in the help desk's current authentication methods. Using real-world examples, we’ll show how fraudsters exploit these weaknesses and how integrating Caller Verify with Freshservice can stop these impersonation attacks in their tracks. Learn how leveraging Okta MFA can protect your organization from the growing threat of help desk breaches.

Bonus: All attendees will receive a How-To Guide for Secure Caller Verification, packed with actionable steps to enhance your help desk security.

What we will cover:

• Common vulnerabilities in help desk caller verification
• Real-world examples of social engineering attacks
• How Caller Verify and Freshservice offer a seamless, secure solution
• Live Q&A with industry experts

Register here.