Experience Management and XLAs: Transforming IT Service Delivery

In today’s rapidly evolving IT landscape, the focus on user experience has become more crucial than ever. This webinar will explore how Experience Level Agreements (XLAs) are revolutionizing IT service management and how organizations can leverage them to enhance service delivery and customer satisfaction.

We are thrilled to have two industry experts joining us:

Barclay Rae: A key contributor to ITIL 4 and SDI, Barclay has extensive experience in helping organizations navigate change and developing new service offerings.

Gary Blower: With over 20 years of experience in IT service management, Gary is a prominent figure in service transformation and the strategic use of technology.

What to Expect:

• Insightful discussions on the evolution from SLAs to XLAs.

• Strategies for implementing XLAs to improve service delivery.

• Tools and technologies that support XLAs in your organization.

This is an excellent opportunity to gain valuable insights that can help you and your organization stay ahead in the competitive IT landscape. We would be delighted to have you join us for this engaging and informative session.

Agenda

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Speakers

Gary Blower - Eficode (ITSM Practice Lead (UK & US))

Barclay Rae - Barclay Rae Consulting Ltd (Consultant)

Hosted By

Charlotte Aleksandrowicz, Outreach and Partner Manager

Fell into the Atlassian world beginning of 2023 when joining Elements! As a geek, I started playing with Jira and Confluence. I love talking to people around the world to discover their story Jira or not related.

Outside of Jira, I'm a Pole Vaulter. I still practice several times a week and competitioning during weekends. When I'm not on the field running, I play video games. I like openworld games like Zelda and Assassins Creed. If you have any suggestions ...

Carolyn French, Director, Operations & Expertise

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Global Partner

Atlassian (http://atlassian.com)
Millions of users globally rely on Atlassian products every day for improving software development, project management, collaboration, and code quality.

For over a decade, Atlassian customers have come together to network, share ideas, solve problems, and find new ways to use Atlassian products. Today, more than 15,000 people take part in Atlassian community events in more than 30 countries.

Complete your event RSVP here: https://ace.atlassian.com/events/details/atlassian-toulouse-presents-experience-management-and-xlas-transforming-it-service-delivery/.