Transforming D365 Support: From Manual Processes to AI-Driven Case Management

Is your team losing hours on manual triage and slow root-cause analysis?

In this 30-minute session, we’ll show how to modernize support in Microsoft Dynamics 365 Finance & Supply Chain Management—from one-click case creation and Copilot-assisted resolution inside D365 to end-to-end data change tracking that accelerates RCA and audit readiness. No external systems required.

We’ll walk through two Microsoft AppSource solutions: AI-powered Case Management and Advanced Database Log.

## Reasons to visit the webinar

• Reduce manual workload ~30% with automated case capture and data prefill
• Resolve up to 40% of tickets with Copilot and intelligent routing to cut SLA breaches
• Speed up RCA with Advanced Database Log (ADBL): all changes in one form, including deleted lines, instant field search, and role-change logging.

## In this session, we will discuss

• How AI Support Case Management streamlines submission → enrichment → resolution within Dynamics 365 F&SCM.
• Where support teams typically lose time—and how Copilot and guided workflows close the gaps.
• Advanced Database Log: unified change views per document, instant search, visibility of deleted lines, and security role changes for faster audits and investigations.