How do you actually grow customers while protecting the CS function?

We've all heard it - 60% of growth is expected to come from our customer base and that’s how we’re going to hit targets and keep the business growth healthy. But 110% NRR or 90% GRR is increasingly hard to attain in a market where companies are cutting costs and cutting heads. So how are the best companies achieving this while still protecting relationships? What specifically can their rev ops functions share with us?

Join us to discuss:

• How can you work out which accounts to focus growth efforts on for the best chance of success?
• How can you generate pipeline from customers whilst protecting the Customer Success function and keeping the customer / Sales / Customer success happy?
• Who should be responsible for growing customer accounts? What roles should there be for the best success?

Panellists:
Firaas Rashid, CEO and co-founder of Hook
Jim Turner, SVP Customer Experience and Success, Exclaimer
Lucy Kirby, Customer Success Manager at G2

Timings are as follows:

18:00 Networking drinks

18:30 30mins Panel discussion followed by 15mins Q&A

We can't wait to see you there,

Kirsty & Alex