Same Standards, Different Languages: Scaling Research at ING Belgium

✨Please register here to get your unique link for the event!✨

At ING, an insight isn't just any observation. It has to be traceable, focused, and evidence-backed. In this Condens Coffee Chat, Lieven Aerts, UX Researcher at ING Belgium, shares how they've operationalised research quality through shared templates, a structured tagging system, and a clear distinction between research insights and usability findings.

He’ll also share how a team working across multiple languages manages to align on a single source of truth and how centralising the entire research workflow in one tool has made their work more consistent, professional, and visible across the organisation.

Key takeaways:
- How ING Belgium keeps their high bar for what counts as an insight
- How to turn a research approach into a repeatable workflow
- Why multilingual teams should keep quotes in their original language
- How to use smart tagging to make research visible beyond your team

✨You can also register here ✨ We're looking forward to seeing you!

All you need to know:
📅 Date: August 11th, 2026
🕖 Time: 5 pm CEST / 11 am EST
🗣️ Language: English

Condens UX Meetups cater to both seasoned research practitioners and beginners eager to explore UX research. It's also an opportunity to connect with other UX practitioners.

If you’re curious to explore Condens, the collaborative tool designed for storing, analyzing, and sharing user research data, you can check out our website: https://condens.io/.