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Agentic AI × Service Design
A 60-minute hands-on workshop where UX designers learn to spec, blueprint, and govern AI agents — by doing service design without knowing it.

Why attend

  • Practice service design methodology through hands-on experience rather than a lecture, and discover the 'why' behind your actions in retrospect​.
  • Define real guardrails for an AI agent — concrete what-can, what-can't, what-if decisions. Not abstract governance theory.​
  • Leave equipped to open a governance conversation with product and engineering partners — with artifacts in hand.​

What you’ll experience

  • Talk to Spec: Convert unstructured voice-to-text into a structured service blueprint, PRD, and pitch using AI.​
  • SOUR Assessment: Map the gap between user expectations and AI reality across four key spectrums: Accuracy, Autonomy, Transparency, and Responsiveness.​
  • The Reveal: Discover that you’ve already mastered service design. Your blueprint maps multi-actor flows, your spec handles governance, and your SOUR assessment becomes a repeatable stakeholder tool for every AI agent.

Who This is For
New and experienced UX designers with varying degrees of AI and service design experience — people who want to move from "what is agentic AI?" to "here's how I'd spec and govern one" in a single working session.

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