Museums, Tech, and UX: The Future of the Museum Experience

Doors open at 5:30 pm | Presentation starts at 6 pm

Refreshments (e.g. soda, water, tea) and sandwhiches will be served.

Museums have embraced interactive technology – previously hallowed halls of ancient artifacts and priceless artwork are now glowing with electronic screens in the form of digital kiosks or mobile apps in visitors’ hands. How has this shift impacted the nature of the museum’s user experience? Are museumgoers engaged in unanticipated ways, or are they distracted from the true nature of an experience that has existed for centuries? The answer, of course, is, “It depends…”

In a world where physical and digital experiences collide, this presentation will explore what museums and UX can learn from each other. Based on live UX research in museums and beyond, we’ll explore how the cultural sector can leverage UX methods, and how those of us working on more mundane interfaces can learn from the bold explorations of interactivity in museums.

ABOUT THE SPEAKER:

Kathi Kaiser is co-founder and partner at Centralis, a Chicago-based UX consultancy. For more than fifteen years, Kathi has led a top-notch team in creating great user experiences for global clients, start-ups, and cultural institutions. When she’s not at the whiteboard or in the lab, Kathi may be found observing users on boats, in museums, at train stations, and anywhere else where the digital and physical worlds must work together. Kathi is a frequent speaker on topics in UX, and has served as an adjunct faculty member at the Illinois Institute of Technology’s Institute of Design.

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