UX Vienna Evening Meetup at FH Technikum Wien: Onboarding Experiences

UX Vienna Evening Meetups are on the 2nd tuesday of every month — 12 times a year. Next time we will meet at University of Applied Sciences Technikum Wien. This time we will have two talks and both topics are related to customer onboarding experiences.

Onboarding Co-Experience at Erste Bank
Raphael Fehrer, UX-Architect @ Erste Digital
Over the past few years, customer advising has evolved from one-sided presentations by advisors to collaborative efforts with customers. However, this shift towards joint collaboration is often taken for granted and not explicitly addressed. In this talk, I will explore how we at Erste Bank are actively working to develop co-experience concepts for our customer onboarding process through extensive research, enhancing the way we engage and connect with our customers.

How fast can you fix a HealthTech onboarding experience? Spoiler: Fast!
Melita Balaski, Product Design Consultant
We all know what happens when users struggle to complete a process or, worse, abandon it altogether. Now imagine launching a complicated HealthTech onboarding experience without the essential steps of research, user testing, or thoughtful design. Through a real-world case study, discover how a lean team tackles a demanding relaunch timeline and implements actionable strategies rapidly to turn this frustrating user experience into a success.

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Collaboratively we document each UX Vienna Evening Meetup at https://UXvienna.at/ongoing/ - Check out to see what kept us busy and what you might have missed so far.

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We are looking forward to seeing you!