February 2023: Discussing Deep Listening, with author Indi Young

Product design strategy often seeks to change a person’s buying decisions or to manipulate a person’s behavior. Such a product-focused mindset has driven our organizations into a corner. Even when product design teams want to benefit a person, they discover how they’ve harmed them instead by not recognizing their thinking and approaches.

Luckily, organizations don’t actually function by a set of rigid laws; business, education, government, and science are all based around people.

Deep listening lets your team understand what it couldn’t recognize before. The patterns and knowledge that result from deep listening are used to support someone in accomplishing their purpose in a way that matches their way of thinking better.

Join us as we chat with Indi Young about her new book "Time To Listen: How Giving People Time To Speak Drives Invention and Inclusion".

Note that this event is on a Wednesday this month.