VCSC & IcebergIQ: "The Human Edge in an AI-First World" with Daphne Costa Lopes

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AI is rewriting the playbook for Customer Success, but the real competitive advantage isn't found in a prompt, it’s found in humanity.
Join us for an exclusive evening in Downtown Vancouver with Daphne Costa Lopes, Global Director of CS at HubSpot. Having scaled organizations supporting $3B+ in ARR, Daphne has identified that the "second engine of growth" relies on three core human pillars that AI simply cannot replicate.
Whether you are an Individual Contributor looking to future-proof your career or a Leader building a resilient team, this session will provide a strategic roadmap for thriving in the age of automation.

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What We’ll Cover:

• The Shift: How AI is fundamentally changing the expectations of the CS role.
• The Trinity of Success: A deep dive into Strategic Influence, Relational Intelligence, and Operational Agility.
• The Roadmap: Practical steps to develop these high-value skills starting today.
• Live Q&A: Get your toughest CS questions answered by a global industry leader.

Agenda:

• 5:00 PM: Doors Open & Networking (Arrive early! Doors lock at 6:00 PM)
• 5:30 PM: Keynote Session + Q&A with Daphne Costa Lopes
• 6:30 PM: Networking
• 7:00 PM: Event Concludes

Location:
Downtown Vancouver

Sponsored by:
A huge thank you to IcebergIQ for making this event possible.

About the Speaker:
Daphne Costa Lopes is a global leader in Customer Success, currently overseeing Strategic Accounts at HubSpot. With a decade of experience across Scale-Ups and Fortune 500s, she has helped over 200 companies build AI-enabled, revenue-generating teams that achieve 130%+ NRR

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